Help and FAQs

LSO Connects is an online tool that provides members of the public, candidates and licensees with a dedicated secure communications channel to connect with the Law Society to access various services.

Members of the public can use LSO Connects to find information about making a complaint, locating a file or will, applying for a grant from the Compensation Fund, or making a claim to the Unclaimed Trust Fund.

As a licensee, you can do everything you do now in the LSO Portal plus additional functions, including:

• request services such as: name change, status letters, accommodation
• send messages and questions within your LSO Connects account that will be directed to the appropriate team members for follow-up
• pay your annual fees
• provide requested documentation in response to Spot Audits and Practice Reviews
• respond to requests for information related to a case or inquiry.

As a licensing candidate, you will see many additional self-service features, such as:

• registering for examinations, experiential training, Call to the Bar ceremonies and administrative licensing
• service requests (instead of PDF forms) for accommodations, tutoring and more.

In addition to more secure and reliable online services for licensees, licensing candidates and Ontarians, LSO Connects ensures your information and the status of your transactions and interactions is always up-to-date and accessible across the Law Society, so that we can provide services quickly and effectively.

If you require more information, please send your inquiry to [email protected]  and a member of the LSO team will get back to you.

The steps below are shown in this video. Start watching at the 1:35 mark for the chapter: Creating an Account. Note: do not use a link provided by another licensee or candidate.

You can set up your LSO Connects account without an invitation by following these steps:

1. Click on the link to the LSO Connects login page: https://lsoconnects.lso.ca
2. On the login page click the Register for LSO Connects link that appears under the sign-in button. The create account window appears.
3. Fill out the required details in the designated fields to create your account.

   Note: The email address entered must be your LSO Portal email address if you are a licensee; or, online licensing candidate account email address if you are a licensing candidate. This is the email at which you receive Law Society correspondence throughout the year. If you are unsure, please contact the Law Society.

4. Click the Create button. The verification code window will appear.
5. Click the Send verification code button. A verification email will be sent to your email.
6. Please check your email to receive the verification code. The subject of the email will be “LSO account email verification code.”
7. Return to the verification code window and enter the verification code into the appropriate field.
8. Click the Verify code button. The screen will refresh and the email address will be confirmed as "verified”.
9. Click the Continue button. The screen will refresh and take you to your LSO Connects personal details page.
10. Click the Home icon (icon in the top right corner that looks like a house) to be taken to your home page where you’ll find the online services available to you.

No. If you already have an LSO Connects account you can continue to access that same account with your current username and password. You are encouraged to log-in to LSO Connects to confirm your information is correct and up-to-date and to explore the new features. Your information from the LSO Portal, or your online licensing candidate account, has been moved over to your LSO Connects account. 

Messaging the Law Society within LSO Connects

Please refer to the informational videos Navigating messaging and Working with case requirements.

The steps that follow outline how to send a message within a complaints case but that is not a “case requirement.” You will follow a similar process for other case and service request types.

If you wish to send a message regarding a case-requirement, please see Submitting case requirements via LSO Connects.

To message the Law Society about a case or service request through LSO Connects you will need to access the message centre associated within your specific case/service request.

Do not use the Messages link in the top right-hand corner to communicate with the LSO about a case or service request.  You may only use that Messages link in the ribbon to send general questions to the Law Society’s Contact Centre.

To access your case’s message centre, follow the steps below:

Accessing your complaints case

1. After logging into LSO Connects, click the Home icon (in the top right corner that looks like a house) to be taken to your home page where you’ll find the online services available to you. 
2. Select the Complaints tile from the options presented. The complaints window appears.
3. Click the Complaints Submission tile, to review your submission. The complaints submission window appears.
4. Your current open cases will be displayed under the heading My open complaints.
5. Click on the Case Number to view details about the case. The Case details screen appears.

Messaging the LSO

6. Click the Messages menu option in the left-hand navigation.
7. Click the New Message button in the top right-hand corner of the window. The Create Message window appears.
8. Enter the Subject and content of your Message into their respective fields.
9. If you wish to upload a document to your message, click the Attach Documents button to attach a file that is NOT related to a case requirement request.

• Note: The maximum size of individual documents is 90MB. A maximum of 15 documents can be attached at one time. Please ensure that the documents you are sending are clearly labelled (e.g.,. Letter to Client dated January 1, 2023)

10. Navigate to the document(s) you wish to attach.

• Note: If you need to attach more than one document, make sure to have them grouped within the same folder on your computer and use the shift or ctrl key to select all the documents at one time. You are unable to add multiple documents individually; if you attempt to do so each document will replace the last and only one document will be sent.

11. Click the Open button. The Create Message window reappears, and the selected document/folder is shown.

• Note: If a document has been attached in error, you may delete the document from the list by clicking the garbage can icon beside the document name.

12. Click the Send Message button to send the message and uploaded documents to the Law Society. A confirmation message appears informing you about response times (e.g., 2 to 3 days).
13. Click the Ok button. The message processes and you are returned to the main message centre screen.
14. Your recently sent message appears in the list. Click the message title to view further details about the message.

• Note: It may take a few minutes for your document to display within the Documents section of your sent message.

Related supports

• Creating an LSO Connect Account
• Submitting case requirements via LSO Connect

The Law Society is committed to fostering an environment where everyone is treated with dignity and respect. We are committed to accommodating licensees, licensing candidates and members of the public who require accommodation and have established a process for considering requests in a timely manner.

You can find information on making a request for accommodation here: Duty to Accommodate. Requests are made through LSO Connects. If you are unable to make this request through LSO Connects, you can have someone else submit a request for accommodation on your behalf, through their LSO Connects account. To do so, they would follow the steps outlined on the website for making a request for accommodation, and in the very first question indicate that they are submitting a request on behalf of someone else.

Individuals listed as a Case Contributor on a case (for example as a witness) may be invited by LSO staff to create an LSO Connects account​. This allows you to submit messages to the Law Society about a case or service request through LSO Connects application. Do not use the Messages icon in the ribbon to communicate with the LSO about a case or service request. You may only use the Message icon in the ribbon to send general questions to the Contact Centre.

To access the message centre for the case you are contributing to follow the steps below:

Accessing the case

1.   After logging into LSO Connects, click the Home icon to navigate to the home page.

2.   Select the Case contributor tile from the options presented; the Case contributor window appears.              Your current open cases will be displayed under the heading Open cases.

3.   Click on the Case Number to view details about the case. The Case details screen appears.
 

Messaging the LSO

4.   Click the Messages menu option.

5.   Click the New Messages button. The Create Message window appears.

6.   Enter the Subject and content of your message into their respective fields. 

7.   If you wish to upload a document to your message, click the Attach Documents button to attach a file          that is NOT related to a case requirement request.

8.   Navigate to the document(s) you wish to attach. 

9.   Click the Open button. The Create window reappears, and the selected document is identified within.

10.   Click the Send Message button to send the message and uploaded documents to the LSO. A                              confirmation pop-up appears informing you when to expect a response. If your message                                      requires a response, we will respond within 2-3 business days.

11.   Click the Ok button. The message processes and you are returned to the main message centre screen.

12.   Your recently sent message appears in the list. Click the message title to view further details about 
         the message.

Please refer to the informational videos on Registering for LSO Connects and Making a complaint.

The complaint form is made up of several pages to gather as much information as possible. The section entitled “Your Complaint” will allow you to provide details about your complaint (up to 2,000 characters) as well as upload any supporting documentation.

You can upload a maximum of 15 supporting documents with your complaint form. You cannot upload Zip, audio, or video files.

To upload one or more documents:

1. Scroll to the Attachments section of the "Your Complaint" page.
2. Click the "Choose Files" button; the file explorer window opens.
3. Navigate to and select the document(s) you wish to attach.
4. Click the "Open" button; the name of the files you selected will be displayed on the page.
   Note: If you need to attach documents from a different folder, you may repeat steps 2 to 4 to add more documents.
5. If you have selected a file in error, you may delete it by clicking on the trash icon beside the file.
6. Click the "Save selected files" button to continue to the next step of the complaint form.

After your complaint has been submitted, documents can still be added, however they must be attached to portal message or a case requirement. Please refer to How do I submit case requirements via LSO Connects for assistance and How do I message the Law Society within LSO Connects?

LSO Connects works on the latest (and one version prior) of Chrome, Firefox, Edge or Safari internet browsers. Please check your browser version and update if necessary. LSO Connects will not work on Internet Explorer as the browser is no longer supported.

1.       Access the LSO Connects Login page.

2.       Enter your login credentials (email and password) into the designated fields.

3.       Click the Sign in button. The verification screen appears.

4.       Click the Send verification code button. A verification code will be sent to your email.

5.       Please check your email to receive the verification code, the subject of the email will be “LSO account email verification code”.

6.       Return to the LSO Connects webpage and enter the verification code into the appropriate field. 

7.       Click the Verify code button. The screen refreshes and the email address is verified. 

8.       Click the Continue button. The screen refreshes and takes you to your LSO Connects home page, where you’ll find the online services available to you. 

Use the “Send new code” button to send a new verification code. If the problem persists, be sure to check your email junk folder.

No, there is no need to be concerned. The created date simply reflects the date the information was ported over to your LSO Connects account. The key information such as due dates is accurate.

If these tips do not resolve an issue you are experiencing, please report the issue.

Combo boxes with search or select options

• JAWS screen reader — Use ALT + the arrow keys to navigate the list of items. The arrow keys don’t work alone.
• Dragon Naturally Speaking — Use keyboard commands to navigate the list and select options. You cannot select an item in the list by speaking its label.

Messages (if you have an account)

• Keyboard and screen readers — The shortcut for accessibility help (Alt+0) does not work. Use Alt+F10 to access the rich text toolbar.
• Dragon Naturally Speaking — To enter text in the message field, copy and paste text from Dragon Pad.

Captcha (if you don’t have an account)

• Screen reader users — Toggle off speech to hear the first character of the audio code.

Need help with Captcha? Please contact us:

Toll-free: 1-800-668-7380
General line: 416-947-3315
TTY: 416-644-4886
Email: [email protected]