Free delivery for orders over HK$ 500
Delivery time 1 - 3 working days
Your order will be delivered with Pickupp
Welcome to our
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Do I have to pay shipping costs?
Which delivery options can I choose?
How quickly will I receive my order?
I have not received an order confirmation, has my order been placed successfully?
Something has changed with my order
Where can I find the batch code on my product?
What are the benefits of a My Rituals account?
How do I create an account?
I have forgotten my password
Will your old Limited Editions return?
My product does not work as expected, what should I do now?
How long can my products be kept?
How will I know if a product is in stock in store?
Are your promotions in store the same as online?
I have not received a gift with my purchase in store
What is The Ritual of Jing Aroma Diffuser?
How do I use the Aroma Diffuser?
How long does the fragrance bottle last?
Contact our customer relations team through one of the below channels. Available for all your questions from Monday – Friday 09:00 – 21:00 / Saturday – Sunday 10:00 - 18:30.