Of course, we understand that you want to fully enjoy all your benefits. There are multiple reasons why your discount may not have been deducted. We advise you to check the conditions of your promotion. We list the most common scenarios below.

• Ensure that you are logged into your account.
• Please bear in mind that you cannot use a discount code for products in the online-outlet/sale.
• You can use a maximum of one discount code per order.
• Our Try Now rate is valid for a maximum of three products.
• Our gift at the time of purchase also counts as a promotion and cannot be combined with discount codes.
• Your promotion cannot be used in combination with our Amsterdam Collection or Limited Editions.
• The promotion has expired and is no longer valid.