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Payment

Payment for the order was unsuccessful

If your order payment was unsuccessful, try emptying your shopping cart and then deleting your cookies (instructions for this vary per browser and you can find them easily using a search engine such as Google). Usually you can complete your order once your cookies have been removed.

Tip: also try another browser, a different device or our Rituals app if the payment is unsuccessful.

Need some help?

Contact our customer relations team through one of the below channels. 
Available for all your questions from Monday – Friday 09:00 – 21:00 / Saturday – Sunday 10:00 - 18:30.

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+31 (0) 20 2415948
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