Free delivery for orders over HK$ 500
Delivery time 1 - 3 working days
Your order will be delivered with Pickupp
Advent Calendar
Payment
Delivery
My order
Returns
My account
Promotions
Product Information
Our Stores
Jing Aroma Diffuser
Sustainability
Business-related questions
Do it yourself
My order
I have not received an order confirmation, has my order been placed successfully?
Something has changed with my order
Where can I find the batch code on my product?
There is a printed batch code on every Rituals product. The batch code is unique to a certain batch of products, which helps us to identify when and where the product was produced. This information allows us to optimise the quality of our products.
Usually, you can find this code printed at the on the bottom or the side of your product, but it can also be embossed on the product packaging.
The batch code is printed on the product itself (or on top or under a sticker) and is not part of the artwork. Please note that the batch code should not be confused with the barcode.
Usually, you can find this code printed at the on the bottom or the side of your product, but it can also be embossed on the product packaging.
The batch code is printed on the product itself (or on top or under a sticker) and is not part of the artwork. Please note that the batch code should not be confused with the barcode.
There is something wrong with my order, what should I do now?
Can I get my order gift wrapped?
My payment has suddenly been refunded, what will happen to my order now?
Need some help?
Contact our customer relations team through one of the below channels. Available for all your questions from Monday – Friday 09:00 – 21:00 / Saturday – Sunday 10:00 - 18:30.