• Free delivery for orders over HK$ 500

  • Delivery time 1 - 3 working days

  • Your order will be delivered with Pickupp

  • Magazine
  • Impact
  • Do you have a question?
  • Store Locator
HomeFAQDelivery
/is/image/rituals/wimo-fallback-horizontal

Do it yourself

Delivery

How quickly will I receive my order?

Of course, once you’ve placed your order, you won’t want to wait to get your hands on the lovely products. We will of course let you know when your order is on its way; you will receive an email with your track & trace code. It’s worth using this code to track your order via our carrier, so that you will know exactly when you can expect it.

Why does it sometimes take a little longer?

Your order may experience a delay at our carrier. Keep an eye on your track & trace code.

If an ordered product is not in stock, we generally refund the order. However, we may deliver your entire order a little later than your selected delivery date.

We sometimes need to adjust our delivery times if we are particularly busy. For instance, this may occur during the holiday season. You can find current delivery times on our website.

We do not deliver on public holidays.

Need some help?

Contact our customer relations team through one of the below channels. 
Available for all your questions from Monday – Friday 09:00 – 21:00 / Saturday – Sunday 10:00 - 18:30.

phone-brown-icon

Call us

Local rates apply

We aim to respond within 5 minutes

+31 (0) 20 2415948
facebook-messenger-brown-icon

Messenger

Opens Facebook Messenger

We aim to respond within 1 hour

Start chat now
envelope-brown-icon

Email

Via our Contact form

We aim to respond within 1 day

Send us a message
whatsapp-coloured

WhatsApp

Opens Whatsapp

We aim to respond within 1 hour

Start chat now