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    Omenukor, Happiness

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    ijeokereafor
    The document is a resume for Happiness Omenukor, who has over 3 years of experience in customer service and virtual assistance roles. She has a 65% lead conversion rate and scheduled over 100 appointments above company averages through cold and warm calling. As a customer service representative, she resolved over 70% of customer complaints within service level agreements and received a 4.7-star rating. She also has sales experience, generating over 500 new leads per week and scheduling appointments within 48 hours through tools like Calendly.

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    Omenukor, Happiness

    Uploaded by

    ijeokereafor
    7 views2 pages
    The document is a resume for Happiness Omenukor, who has over 3 years of experience in customer service and virtual assistance roles. She has a 65% lead conversion rate and scheduled over 100 appointments above company averages through cold and warm calling. As a customer service representative, she resolved over 70% of customer complaints within service level agreements and received a 4.7-star rating. She also has sales experience, generating over 500 new leads per week and scheduling appointments within 48 hours through tools like Calendly.

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    OMENUKOR, HAPPINESS

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    The document is a resume for Happiness Omenukor, who has over 3 years of experience in customer service and virtual assistance roles. She has a 65% lead conversion rate and scheduled over 100 appointments above company averages through cold and warm calling. As a customer service representative, she resolved over 70% of customer complaints within service level agreements and received a 4.7-star rating. She also has sales experience, generating over 500 new leads per week and scheduling appointments within 48 hours through tools like Calendly.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    7 views2 pages

    Omenukor, Happiness

    Uploaded by

    ijeokereafor
    The document is a resume for Happiness Omenukor, who has over 3 years of experience in customer service and virtual assistance roles. She has a 65% lead conversion rate and scheduled over 100 appointments above company averages through cold and warm calling. As a customer service representative, she resolved over 70% of customer complaints within service level agreements and received a 4.7-star rating. She also has sales experience, generating over 500 new leads per week and scheduling appointments within 48 hours through tools like Calendly.

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    Download as PDF, TXT or read online from Scribd
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    of 2

    HAPPINESS OMENUKOR

    [email protected]
    https://www.linkedin.com/in/happiness-omenukor/

    PROFESSIONAL SUMMARY
    Customer Service Representative and Virtual Assistant with over 3 years of experience, eager to contribute to
    organizational success through hard work with a 65% lead conversion rate, over 100 scheduled appointments above the
    company’s average through cold and warm calling, telemarketing and received 92% positive customer survey results.
    Closed over 1500 sales and surpassed required targets with a clear understanding of customer support, executive
    support, inbound and outbound sales, and sales closing. Motivated to learn, grow and excel in a fast-paced industry
    offering career growth and value addition.

    SKILLS
    ● Effective Communication ● Data Entry ● Team Management
    ● Email Communication ● Technical Skills ● Leadership and Innovation
    ● Teamwork and Collaboration ● Microsoft Suite ● Conflict Resolution
    ● Customer Service (Email, phone, and ● Social Media Management ● Google Workspace
    live chat ● Sales Closing ● Cold Calling & Appointment
    ● Slack, Zoom, Calendly, Skype, Trello ● Lead Generation Tools Scheduling

    WORK EXPERIENCE
    Customer Service Representative 2021 - 2023
    Teqbridge Limited, Lagos State, Nigeria
    ● Responded to over 1500 inbound and outbound correspondence from both existing and prospective customers,
    resulting in 80% conflict resolution and 50% escalated tickets to the technical department.
    ● Resolved over 70% of customers' complaints within the organizational service level agreement resulting in a 4.7-star
    rating and feedback.
    ● Created a customer satisfaction survey using Google form, which in turn increased customer retention by 65% and
    onboarding of new customers by 41%.
    ● Consistently met performance milestones in speed, accuracy, and volume.
    ● Exceeded the organization’s sales goals by 100% by providing proactive and effective customer service.

    Sales Representative/ Appointment Setter 2020 - 2021


    Mobos Fashion, Lagos State, Nigeria
    ● Deployed the use of different inbound lead generation tools to generate more than 500 new leads in a week for the
    email marketing team resulting in new customer onboarding by 50%.
    ● Engaged in lead prospecting and hunting while scheduling appointments with the leads via Calendly within 48 hours
    of onboarding in the CRM system.
    ● Onboarded new clients into the CRM system within 24 hours of sales closure.
    ● Collected correct information of leads and entered them into the database leading to 80% successful outreach to
    Managing Directors and decision makers of companies via cold email and cold calls.
    ● Use of a script to provide information about available products and promotional packages to over 150 customers.
    Virtual Assistant/ Librarian 2019 - 2020
    Federal Ministry of Finance, Budget and National Planning, Abuja, Nigeria
    ● Provided administrative assistance such as writing and editing memos, contracts, buyer-to-seller agreements, and
    other duties as assigned.
    ● Offered administrative support such as writing and editing emails, drafting memos, and preparing communications
    on the Manager's behalf for optimum workflow.
    ● Managed and coordinated multiple extremely active calendars concurrently and ensured schedules are followed and
    respected resulting in an 80% work productivity.
    ● Utilised problem-solving skills to resolve over 100 customers’ complaints and enhanced service level.
    ● Coordinated special projects by organizing, coordinating information and requirements; planning, arranging, and
    meeting schedules by 60% for the Manager.

    EDUCATION
    ● Higher National Diploma (HND) in Library and Information Science 2011 - 2017
    Federal Polytechnic, Anambra State, Nigeria

    CERTIFICATIONS AND AWARDS


    • Customer Service: Problem Solving and Troubleshooting Certified by LinkedIn Learning
    • Inbound Sales Certified by Hubspot Academy
    • Jobberman Soft Skills

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