Tobi Yekinni Resume - Docx 2023

Tobi Yekinni
Mobile: 0752569570 | [email protected]
A results-driven, dedicated professional with 7 years customer service experience and the proven ability
to assist customers with the well-informed selection of suitable products and services. Demonstrates
exceptional communication and relationship building skills, and encourages team collaboration in order
to achieve excellent customer satisfaction. Customer focused and experienced in sales, call center,
reception and retail operations, with proven ability to work towards and consistently exceed targets.
Committed to the delivery of high service standards, with a dedication to deliver solutions, handling
complaints and solving problems. I am looking for a position where I can utilize the skills I have gained
and develop new ones.
Core skills
* Customer services * Customer engagement * Client relationship * Call center operations *
Complaint resolution * Administration * Team collaboration * Business development *
Problem solving/analysis
SUMMARY OF QUALIFICATION & EDUCATION
2015 - 2018 Dublin college university

Degree in digital marketing (1:1)
2015 - 2017 LA College of Creative Arts, Co. Dublin

1st class in HND in makeup artistry and Sfx makeup
PROFESSIONAL EXPERIENCE
Company: Purity fundraising

Date: May 2023 - October 2023
Position: Telephone fundraiser
● Calling members and supporters to secure a regular or one-off donation according to the
campaign brief; ensuring the donation is processed correctly
● Attending campaign briefing meetings and using campaign briefs, call scripts and other relevant
information to complete fundraising calls
● Adhering to the agreed campaign briefs, schedules and data sets; ensuring compliance with GDPR
● Correctly record call notes, supporter feedback and complaints to ensure they are responded to
and relayed back to the relevant stakeholders
● Working collaboratively with the telephone fundraising team, field teams and regional parties, to
engage members and grow telephone fundraising income and capacity
Company: Eon Next Energy
Date: December 2021 - March 2023
Position: Remote Customer Service Advisor
● Responsible for managing over 35+ accounts daily and while ensuring quality service.
● Perform client onboarding and continued communication through the client lifecycle.
● Promptly respond to customer enquiries via phone, email, mail or social media.
● Used company troubleshooting resolution tree to evaluate technical problems and find
appropriate solutions.
● Processed orders, determined charges, and oversaw billing and payments.
● Quickly and efficiently opening customer accounts by accurately recording account data while
respecting data protection.
● Maintain financial aspects of accounts by processing customer adjustments timely and
professionally Coordinated the repair and maintenance of electric and gas meters across the
country.
● Handling B2B calls from multiple companies across the country regarding their electricity and gas
queries in an efficient manner.
● Increased customer satisfaction rate amongst our team during the year 2021
● Performed energy audits on large and small commercial clients.
Company: Axa Assistance

Date: March 2019 – December 2021
Position: Insurance Claims Handler
● Accurate and timely completion of case notes/logs/diaries for each customer

● Answer calls adhering to standard response times and protocols
● Process cases in accordance with department procedures and agreed authority levels
● Liaise with or refer to colleagues, property networks, motor assistance professionals, internal or
external departments
● Ensure that customer expectations are met and exceeded on every call to successfully
complete every case
● Taking inbound calls and making outbound calls
● Logging and dealing with customer complaint
● Reviewing and approving quotes received from our operators
● Logging claims and dealing with customers claims
Company: Key Collection Apartments and hotel

Date: 2018 – 2018
Position: Senior Receptionist
● Greeted guests as they arrive, manage the registration process, handle guest check-ins and
check-outs appropriately, provide guests with room keys and show guests to their apartment.
● Drive sales and maintain a high level of standards, process the ability to work under pressure
when required.
● Managed a small team.
● Took inbound calls and made outbound calls.
● Be responsible for the everyday management of a fast paced Hotel Reception desk.
● Took reservations over the telephone, through emails and in person.
● Answered queries regarding the hotel’s services, resolve complaints whilst maintaining a safe
clean/tidy reception area by complying with procedures, rules, and regulations.
● Provided general administrative and clerical support.
Company: Loop Dublin Airport

Date: 2017 – 2018
Position: Sales Assistant
● Constantly surpassing personal targets set by the manager each month in a very competitive
store.
● Worked on different makeup and fragrance counters at duty free.
● Maintaining a high level of customer service at all times.
● Profiling each customer differently to know exactly what plan to put them
on. ● Cashing up at the end of the day and declaring each till.
● Promoting and selling new makeup products and fragrances.
● Checking inventory periodically to obtain reorder information to replenish stock and informing
designated staff members need to place orders within established limits.
Company: 3ple Tee hair & beauty salon

Date: 2015 – 2017
Position: Beauty salon Manager
● Overseen daily salon operations.

● Hired and trained beauticians as needed.
● Applied hygiene practices across all beauty stations.
● Maintained staff records, including salaries, and working schedule.
● Conducted new employee inductions and to manage the on boarding process.
● Managed quarterly development and performance reviews for all employees.
● Carried out any reasonable instructions which involves additional duties commensurate with the
level of this post.
● Provided clients with information and advice on styles, treatments and resolves any complaints
or problems.
Company: New look

Date: 2015-2016
Position: Customer Assistant
● Daily interactions with customers including follow up to resolve customer complaints and query
where needed.
● Organized and arranged clothing
● Communicating solutions, successes, and opportunities to the owner of business.
● Taking payments and processing refunds.
● Handling customer’s complaints.
KEY SKILLS & PROFICIENCIES
● Excellent leadership skills – Strong ability to motivate a team to ensure business goals are met.
I am able to mentor individuals with training and development.
● IT/computer literacy – Proficient in the use of Windows desktop environment e.g. Microsoft Word,
Excel, Access, Power-point, Data Entry, Internet, Email and Network Configuration.
● Teamwork – Work well as part of a team and also by my own initiative and I possess an excellent
prioritization skills in my work environment.
● Communication – Extremely welcoming and approachable individual, with excellent
communications skills both written and verbal and ability to build instant rapport with clients and
customers.
● Interpersonal skills – Great ability in dealing with individuals and groups and I also possess the ability
to adapt to changing priorities and to thrive in a fast paced work environment.
● Numeracy skills – Accurate and logical problem-solver and I take a detailed and methodical approach
to problem solving. Also a quick thinker and quite analytical in my approach.
INTEREST AND INVOLVEMENTS

● Selected as employee of the month for 3ple tee Hair & Beauty
Salon.
● Participated in the Meath VEC Young Historian of the Year in 2008.
● Completed a 2 year makeup course and won best Photoshoot of the year award.
● I was voted in as College Class Representative for my punctuality, ability to teach others and
my reliability.
● Hair and Beauty.
● Owner of a beauty and food catering business.
REFERENCES
Available on Request

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Tobi Yekinni

Mobile: 0752569570 | [email protected]

SUMMARY OF QUALIFICATION & EDUCATION

2015 - 2018 Dublin college university

2015 - 2017 LA College of Creative Arts, Co. Dublin

Company: Purity fundraising

Company: Axa Assistance

● Accurate and timely completion of case notes/logs/diaries for each customer

Company: Key Collection Apartments and hotel

Company: Loop Dublin Airport

Company: 3ple Tee hair & beauty salon

● Overseen daily salon operations.

Company: New look

INTEREST AND INVOLVEMENTS

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