Nadeem IM

NADEEM ALI
Ghafoor Nagar, Jamia Nagar, Okhla, New Delhi

Email: [email protected]
Contact: +91 8802252002
Results-driven Incident Manager with 5.5 years of experience in managing and resolving critical
incidents in high-pressure environments. Proven track record of efficiently coordinating cross-
functional teams, minimizing downtime, and ensuring rapid incident resolution. along with ITIL,
RHCSA & RHCE certifications. Highly trained and experienced in working independently to
assess, test, and resolve network issues. Demonstrates exceptional communication and
problem-solving skills.
PROFESSIONAL EXPERIENCE
16TH
MARCH 2023 – 17 TH
NOVEMBER 2023
MAJOR INCIDENT MANAGER, LTI MINDTREE (NOKIA-LUMEN & BSPD).
 Managed and coordinated the end-to-end incident lifecycle, ensuring timely
and effective resolution to minimize business impact.
 Collaborated with cross-functional teams and stakeholders to coordinate
incident response efforts and ensure alignment with SLAs and KPIs.
 Utilized incident trend analysis to identify recurring issues and initiated
problem management activities for long-term resolution.
 Developed and maintained comprehensive incident management procedures,
runbooks, and standard operating procedures (SOPs).
 Monitored incident progress and provided regular updates to stakeholders,
ensuring transparency and clear communication.
 Participated in change management activities to assess incident impact and
coordinate necessary actions during change events.
 Led incident management trainings and workshops for team members to
enhance skills and knowledge.
 Demonstrated availability 24/7 for incident management process and
responded promptly to critical incidents.
 Contributed to ongoing service improvement initiatives by identifying areas
for process enhancement and efficiency gains.
 Collaborated with technical teams to prioritize and escalate incidents based on
business impact and urgency.
 Assisted in the transition management process, providing reverse knowledge
transfer, and ensuring operational readiness.

Engaged in continuous learning to stay updated with incident management
best practices and industry trends.
4 MARCH 2022 – 13TH MARCH 2023
TH
NOC ENGINEER, ERICSSON GLOBAL INDIA (ORANGE BELGIUM).

 Working as Fault Management Engineer under Orange Belgium.
 Microwave troubleshooting
 2G/3G/4G sites & Repeaters troubleshooting.
 Creation of tickets through ITSM and engaged team according to outage
situations.
 Works on NUR & Net status reports.
 Works on Tool like U2020 Huawei & Minilink for troubleshooting.
 Works on tools like WFM, DB Unifier, TRT, AIMOS & Site Access.
16TH MARCH 2020 – 03RD MARCH

L1 ENGINEER, TATA COMMUNICATIONS & TRANSFORMATION SERVICES (LUMEN
USA).
 Worked with TCTS as Fault Management Engineer under CENTURYLINK (US)
project for RT (Remote Terminals).
 Worked on Blue zone Tool & TTI Launcher for troubleshooting, NMA EG for
Monitoring of critical alarms and outages.
 Tracking historical data like RCA, Incident for the Alarm which occurred in the
past
 Co-Ordination with Level 2 Engineers, Fault Management Expert & other
Operator’s switch Engineers for quick resolution of faults.
 Working on Trouble Ticket for all severity predefined alarms and incidents
 Following up all NOC process & SLA.
 Provide remote technical assistance to field teams and ensure that field work
implemented without impacting the network health.
 Login and checked for issues in remote terminals.
28TH OCTOBER 2017 – 19TH JULY 2019

NOC ENGINEER, ERICSSON GLOBAL SERVICES (OUTSOURCE- ZULU TELESERVICES CONVERTED
TO AERIAL) (ZULU 28TH SEPTEMBER 2017 TO 31 DECEMBER 2017) (AERIAL FROM 1
JANUARY 2018 TO 19TH JULY 2019)
 Worked in Ericsson India global services private limited as an assistant
engineer.
 Worked in performance management team.
 Provide remote technical assistance to field teams and ensure that field work
implemented without impacting the network health.
 Manage incidents and network performance within SLA’s, OLA’s and KPI’s.
 Regularly participates in the shift handover process with previous and
incoming shift teams to help sync and transfer any ongoing issues or outage.
2
EDUCATION
2013-2017
B. TECH, CET-IILM AHL
Completed B. Tech in electronics and communication with overall 65% from CET-IILM
Academy of Higher Learning, Greater Noida affiliated to APJ Abul Kalam Technical university.
2012
12TH, JAMIA SENIOR SECONDRY SCHOOL
Completed class 12th with 71.83% marks from Jamia Millia Islamia.
2010
10TH, JAMIA SENIOR SECONDRY SCHOOL
Completed class 10th with 73.82% marks from Jamia Millia Islamia.
SKILLS
 Unix, Linux, Virtual Machines.
 Networking, switch, Router, LAN, WAN, Network Topologies.
 Microsoft Office, Outlook360
 Monitoring Tools(Onetm, Onefm)
 DNS, LDAP, NFS, FTP, SSH, LVM, ISCSI,
 File, users, permission & Process Management in linux
 IPV4/IPV6, Ethernet Bonding
 ITIL Training.

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NADEEM ALI

Ghafoor Nagar, Jamia Nagar, Okhla, New Delhi

NOC ENGINEER, ERICSSON GLOBAL INDIA (ORANGE BELGIUM).

16TH MARCH 2020 – 03RD MARCH

28TH OCTOBER 2017 – 19TH JULY 2019

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