AMITY SCHOOL OF DISTANCE LEARNING

Post Box No. 503, Sector-44

Noida – 201303
Management Functions & Behavior

Assignment A
Marks 15
Answer all questions.

1. How can the field of OB contribute to the effective functioning of organizations and
the well being of the individual?

2. How are leadership theory and styles related to employee motivation? Explain
with suitable examples.

3. Discuss in detail the contribution of Taylor to the development of Management

thought.

4. Do you think when managers make decisions they follow the decision making
steps as has been conceptualized in the rational decision making model? Which
steps are likely to be overlooked or given inadequate attention? What can be the
possible consequences of overlooking any of the steps?

5. “Participation is an excellent method for identifying differences and resolving

conflicts”. Do you agree or disagree. Discuss with suitable examples.

AMITY SCHOOL OF DISTANCE LEARNING

Post Box No. 503, Sector-44
Noida – 201303
Management Functions & Behavior
 Assignment B
Marks 15
Answer all questions.

Q1. Why does communication break down? How can communication be improved?

Q2. What is departmentalization? Why is it required? Discuss any one form of

departmentalization.

Q3. What do you understand by authority and power? How are they different from each
other?

Q4. Case study: Please read the case study given below and answer questions given at
the end.
CASE STUDY

Mr. R.K. Mishra owns a small trading company in Varanasi by the name of RKM
Enterprises. The company provided raw material to the manufacturers of silk sarees. The
business enterprise is also engaged in supply of silk sarees and other silk garments
produced by local weavers to the big stores in major cities. In addition they have
substantial export orders.

The company is mainly a family based enterprise. Mr. R.K. Mishra is the Director
and his son Ritesh is looking after finance department. The son is also assisting his
father in other strategical matters. Key decisions are taken by the Director himself after
occasional discussions with Ritesh.

The existing employee strength is more than 200 with 15 offices spread across the
country. During the last one decade of its existence, the business has grown
considerably. In fact, the turnover surpassed Rupees 100 million in the year 2003-04.

However, since then the business faced stiff competition from other traders. In
last one year the orders that have been received have reduced substaintially.
 Rohit, younger son of the Director is holding a management degree from Banaras
Hindu University. He has recently left a job with an MNC located in Mumbai and joined his
father’s business to help in solving the problems.

After joining, Rohit made several changes in the organisation. A major

restructuring drive was carried out. The authority to take several major decisions was
transmitted to lower levels. Organisation structure ws also made flatter. Instructions were
given to all managers to consult their subordinates before taking any decisions. He was
determined to see that the company was professionally managed.

Questions:

1. “The management of RKM Enterprises is not professional and is family

based”. Analyse and comment.

2. Analyse the changes brought in by Rohit.

 AMITY SCHOOL OF DISTANCE LEARNING
Post Box No. 503, Sector-44
Noida – 201303
Management Functions & Behavior

Assignment C
(Objective Type Questions) Marks 10
Answer all questions.

Tick Marks (√) the most appropriate answer.

1. Which of the following was NOT a need proposed by David McClelland’s Theory of
Needs?

The need for power

The need for esteem
The need for affiliation
The need for achievement

2. Managers engage in ________ to increase their power and pursue goals that favor their
individual and group interests.
Organizational politics
Political decision making
Accommodation
Self satisfaction

3. Which of the following is NOT A motivator according to Herzberg?

Achievement
Relations with others
Recognition
Responsibility

4. Cognitive Dissonance theory has been given by

Taylor
Vroom
Festinger
Skinner

5. The purpose of feedback in communication is

To ensure that message has been understood

To carry the message back from receiver to sender
To complete the process of communication
All of the above

6. Self Esteem means

Love for yourself

Respect for yourself
Trust for yourself
All the above

7. The Hawthorne experiment was started by:

 Kurt Lewin
B.F.Skinner
Elton Mayo
W.Dickson

8. --------------is the systematic study of the ways interaction, interdependence and influence
among persons affect their behavior and thoughts

Social psychology
Industrial psychology
Anthropology
Sociology

9. Psychoanalytic theory has been propounded by?

Rogers
Alderfer
Janis
Freud

10. MBO was first suggested by?

F.W. Taylor
Henri Fayol
Peter F. Drucker
Watson

11. The three levels of analysis that are studied in organizational behavior are?

Traits, behaviors and results.

Affective, cognitive and behavioral
Individual , organizational and social
Individual , group and organizational

12. Which type of leaders gives complete freedom to their employees

Autocratic leaders
Bureaucratic leaders
Participative leaders
Laissez-faire leaders

13. ------------refers to the ability of individuals or groups to induce or influence the beliefs or
actions of other individuals or groups?

Power
Responsibility
Delegation
Discipline

14. Robert Own , Charles Babbage , Henry R. Lowne , Andrew Ure and Charles Duplin
contributed to the ___________school of management thought?

Classical
Behavioral
Neo-classical
 Pre-classical

15. Which of the following is not a leadership theory?

Trait theory
ERG theory
Contingency theory
Transactional theory

16. Which is an advantage of decentralization?

Encourages decision-making
Easy to have uniform policy
Greater Control
Decreases complexity of coordination

17. Which type of departmentation is useful only at the lowest level of organizations?

Departmentation by simple numbers

Departmentation by time
Departmentation by process or equipment
Departmentation by strategic numbers

18. Which managerial function gives attention to influencing and motivating employees to
improve performance and achieve corporate objectives?

Leading
Organizing
Staffing
Controlling

19. The _______ refers to the delivery by one individual to another of the right to
act, to make decisions, to requisition resources and to perform other tasks in order to
fulfill job responsibilities

Centralization of power
Delegation of authority
Centralization of authority
Delegation of responsibility

20. In the process of communication, the translation of intended meanings into words and
gestures is known as?

Encoding
Decoding
Processing
Transforming

21. The establishment of a distinct area, unit of subsystem of an organization over which a

Centralization
Departmentation
Decentralization
Functionallization
22. Which of the following processes shows how an individual seeks information about a
certain issue and how he interprets that information?

Dogmatism
Perception
Stereotyping
Congnitive dissonance

23. The organization chart is a way of showing?

How the task of an organization are divided and co-ordinated

The informal patterns of communication
The stakeholders who have an interest in the company
The physical layout of the buildings on a site

24. When a manager secures the agreement of a colleague to work on a project in return for
the promise of providing the colleague with some extra remuneration,what type of power
is he or she exercising?

Expert power
Coercive power
Referent power
Reward power

25. Which of the following is not one of the steps identified as part of the controlling process?

Setting performance standards or goals

Measuring performance
Writing the reports
Tasking corrective action

26. Which of the following refers to changing a task to make it inherently more rewarding ,
motivating and satisfying?

Enlargement
Rotation
Enhancement
Enrichment

27. When people are resisting because of adjustment problem,the _________method for
dealing with resistance to change is commonly used

Facilitation and support

Explicit and implicit coercion
Manipulation and cooptation
Participation and involvement

28. According to Fieldler’s contingency model, leadership situations can be analyzed in terms
of three elements. What are they?

The quantity of the membership, the organizational structure and position of authority
The quantity of leader-member relationships, task structure and position power
The style of leadership, the educational level of the membership and the organizational
structure
The power of the leadership, the member relationships and the organizational structure
29. Which of the following characteristic distinguishes authority?

It is vested in people not positions

Subordinates accept it
It flows across the horizontal hierarchy
It emerges from the organizational values

30. Which of these refers to the set of characteristics that underlie a relatively stable pattern
of behavior in response to ideas, objects or people in the environment

Dissonance perception
Personality
Halo effect
Attitude

31. The tendency to place the primary responsibility for one’s success or failure either within
oneself or on outside forces is referred to as

Authoritarianism
Emotional stability
Locus of control
Extroversion

32. The tendency to see one’s own personal traits in other people is called

Perceptual defense
Projection
Stereotyping
The halo effect

33. Which of the following theories deals with employee’s perception of fairness?

Expectancy
Reinforcement
Need hierarchy
Equity

34. A financial budget that estimates cash flows on a daily basis or weekly basis to ensure
that the company can meet its obligations is called a

Capital expenditure budget

Balance sheet budget
Cash budget
Revenue budget

35. ______ is a process whereby companies find how others do something better than they
do and then try to imitate or improve on it.

TQM
Continuous improvement
Benchmarking
Empowerment
36. Standing plans are

Plans that are developed to achieve a set of goals that are unlikely to be repeated in the
future
Plans that are used to provide guidance for tasks performed repeatedly within the
organization
Plans that define company responses to specific situations, such as emergencies or
setbacks
Most important in the organization

37. Which of the following is not a perceptual distortion

(a) Stereotype
(b) Halo effect
(c) Projection
(d) Extinction

38. Nonverbal communication behaviors includes

Twitching, Scratching, rolling your eyes

Secret notes passed between fellow works
Intrapersonal dialog
Sending an email response to an irate customer

39. Democratic leadership is also known as---

Autocratic
Participative
Bureaucratic
Laissezfaire

40. A significant part of a manager’s job is an orgnisation is to use the tools and techniques
developed through OB research to increase organizational
Structure
Morale
Complexity
Effectiveness

_____________________________