Bengaluru , Karnataka Pincode: 560105 Contact Name: Srinivasan Contact Phone: 9600790095 Customer Information Service Delivery Company Name: Case ID: Created Date: 2024-05-16 10:01:09 Contact Name: AM Arrival Date/Time: 2024-06-04 Contact Phone No: 7795478962 07:56:13 PM Completion Date/Time: 2024-06-04 Customer Address: NO 204 CHENAKESAVA STREET HARAGAGDE POST AND 07:57:54 PM VILLAGE, BANGALORE, KARNATAKA Name of Engineer: Lava kumar V Order Type: Product Number: 1F3Y4A OTC Code: Serial Number: CN3A765KMK Service Description Issue Description: IN/ENG/BW/ONS/HP SMART TANK 585 ALL-IN-ONE PRINTER/PRINTHEAD ISSUE Resolution Summary: Hp smart tank 585 head issue, head replaced now working fine Web Support: https://support.hp.com/in-en/
Note: Hard disk related issue and replacement may lead to loss of data. It is advisable for the customer to backup the important files & applications prior to repair activity.
Part Details Product/ Part Part Failure Part CT SO No./Req Removed Part Installed Part Qty No. Usage Code Description Code ID SN SN
Customer Name: PARIKHITH N Signature: Date: Date: 2024-06-04 07:57:54 PM
A. The terms and conditions as contained in the product warranty statement or additional CarePAQ applicable to the particular model shall be applicable for the repairs relating to the same. B. In case of units not covered under warranty, the customers shall fill-in the Quotation Acceptance form in token of acceptance of the quotation offered by HP. C. HP India Sales Private Limited Reserves the right to dispose off any equipment which is not claimed by the customer from the date of receipt of this CSO form/Quotation acceptance form in case of units not covered under warranty. In such an event, the customer acknowledges that he/she shall have no claim against HP in respect of such equipment, which is disposed off by HP. Further demurrage charges shall be applicable on the units @ Rs. 500/- per month if the machine is not collected from HP Care within 1 month from the date of receipt of this CSO form/Last Quotation Acceptance Form in case of units not covered under warranty. Demurrage charges will not be applicable if the delay is due to non-availability of the spare parts at HP's end. D. Please verify if all the items including accessories of the machine that is handed over to HP are listed in the material receipt. E. Force Majeure: HP shall not be liable for performance delays or for non-performance due to fire, floods power acts of Gods, acts of the public enemy wars, insurrection, riots, strikes, lockouts, sabotage and law, statute or ordinance order action or regulations of the government or any agencies thereof or any local authority or any compliance therewith or any other causes, contingencies, or circumstances similar to the above. HP shall use all reasonable endeavors to minimize any such delay upon cessation of the event giving rise to the delay; HP shall in so far as may be practicable under the circumstance complete performance of its obligations hereunder. Notwithstanding the foregoing, if any of the above-mentioned events precludes HP from meeting any or all of its obligations hereunder for a period of more than 3 months from the date of occurrence of such act, HP shall intimate the customer of the same. F. Please notify HP of any discrepancy with the repaired unit while taking delivery. G. All correspondence will be directed to the customer at the address indicated on the form. The Customer shall inform HP immediately in event of any change in the address or telephone as mentioned in this form. H. Inspection service charges will be applicable in case if the product is not covered under Warranty/ARC/CARE PAQ. I. In case of Hard Disk failure or reinstallation of OS due to any other reasons, it may require formatting the Hard Disk. This may lead to loss of data. Hence, it is advisable for the customer to backup important files/data & programs. Application software will not be installed apart from the recommended operating system (OS), including drivers and patches. Kindly refer to warranty terms and conditions for more information.
Note: We are committed to enable security & protection of customer data and under no circumstances can we copy, read, erase or use customer data without the written consent of the customer. ------------------------------------HP Care-----------------------------------------------------
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