PERSONAL INFORMATION

Identity number: 9004130031084

Date of birth: 13 April 1990
Marital Status: Single
Nationality: South African
Languages: English and Afrikaans
Driver's license: Code 08
Own transport: Yes

+27 73 265 5248

[email protected]

EDUCATION
I am a naturally enthusiastic and adaptable Dowerglen High School, Matric 2008
professional. I have experience within the
GA Level 3 Certificate in TEFL, 2017
electronic communication workspace as well as
various other industries including the medical Customer Service Certification
field, mental healthcare, teaching, and
Certified Heal Your Life Teacher & Facilitator
administration. Proficient in all main computer
operating systems, as well as having an in-depth Facilitator NQF5 2019
knowledge of various internal systems.
Certified Support Counselor 2020

For over 15 years I have been liaising with clients

Emotional Support Consultant 2022
and building strong relationships for new
business, innovation, and growth. I am customer-
orientated and able to relate on a personal level
SKILLS
which brings about a more defined, secure, and Excellent Telephone Etiquette
Project Administration
genuine relationship with clients. The more we
Operations
work together, the more we can achieve.
Data Integrity
Team Management
I am very well-presented and have a strong Networking
interpersonal sensitivity, and meticulousness as Communications
well as a passion for the environment. I enjoy Account Management
being involved in growing creative ideas and System Processes
English Language
seeing them become reality. Caring for this planet
Organizational skills
and our environment as well as our fellow men,
Multitasking
women, and animals is important to me and I Conceptual skills
strive to achieve this not only in my personal life Facilitation
but in the workplace too. Emotional Support
Interpersonal Skills
Detail Oriented
I look forward to engaging with you and or your
Adaptability
company.
Customer Service
 EMPLOYMENT HISTORY
COMPANY: Heart Warriors Rise and Alchemize
INDUSTRY: Wellness and Education
PERIOD OF SERVICE: Jan 2021 - 2023
POSITION: Director
Supportive Counseling
Emotional Support Consulting
Heal Your Life Teacher & Facilitator
Ho'oponopono Practioner
Energy & Ethno Medicine

COMPANY: Bidvest Data (Pty) Ltd, Multi-channel Communications, a Division of BidvestPaper Plus
INDUSTRY: ICT Sector: E-Billing, E-marketing, Print-to-Post, Digital Archiving
PERIOD OF SERVICE: Feb 2015 – Dec 2021
POSITION: Project Officer
REPORTING TO Project Manager, Executive Directors

RESPONSIBILITIES: Liaising with clients, keeping and creating genuine relationships

Liaising with Developers
Building and maintaining excellent customer relationships with customer
stakeholders
Management of process flows for the effective operating of clients.
Campaign management
Internal procedure compliance for various departments
The management and control of data integrity & security
Resolving queries & data amendment (Troubleshooting)
Ensuring timeous completion of various and numerous tasks
Operating as the lead point of contact for all accounts& key account clients
allocated to me
Overseeing customer account management
Formulating management techniques for quality data collection to ensure adequacy,
accuracy, and legitimacy of data
Devising and implementing efficient and secure procedures for data management
and analysis with detailed attention to all technical aspects
Supporting others in the daily use of data systems and ensuring adherence to legal
and company standards across the board
Ensuring digital databases and archives are protected from security breaches and
data losses
Troubleshooting data-related problems and authorizing maintenance or
modifications if so required
Develop new business with existing clients and/or identify areas for improvement to
improve and exceed sales quotas
Assist with SLA issues and escalations as and when required
Ensuring the timely and successful delivery of our solutions according to all client-
specified needs and objectives
Day-to-day project running and task management
Project scheduling, process tracking, and testing as well as any necessary system
vetting
Keeping track of what needs to be done for all projects being managed by our
department
Liaising with the IT department and developers on project progress.
Ensuring daily client operations run smoothly
Taking on new developments/projects and ensuring that they reach completion
within the allotted time, and to the required standard
Resourceful and proactive problem-solving and post-problem analysis for ongoing
improvement
COMPANY: Morningside Medi-Clinic Dr. Vidjak (ENT Specialist)
INDUSTRY: Medical Industry
PERIOD OF SERVICE: 2009 - 2023
POSITION: Reception (Part-Time)
REPORTING TO Dr. D. Vidjak ENT Specialist Surgeon

RESPONSIBILITIES: Booking appointments for patients

Managing all filing duties such as medical reports and updating after patient visits
accordingly
Handling queries for new and existing patients
Booking of surgical procedures/Preparing theatre lists
Providing patients with pre-op information
Arranging assistants, anesthetists, pathologists, and any supplies for surgical
procedures
Providing motivation letters as required handling of the patient, medical aid, and
account queries
Ordering of supplies
Obtaining patient results e.g. lab/, radiology, etc.
General office management Front desk management including answering of
telephones and screening of Dr's calls
Management of Dr's appointments
Collection of fees for appointments including issuing of invoices and receipts
Discretion and a sense of confidentiality (as will sometimes be required when working
with highly personal and confidential documents)
Preparing and handling medical instruments and supplies, and collecting and
preparing specimens of bodily fluids and tissues for laboratory testing.

COMPANY: Sports Med Physio Inc

INDUSTRY: Medical Industry
PERIOD OF SERVICE: October 2022 - 2023
POSITION: Reception (Part-Time)
REPORTING TO Dr. R. Veenis

RESPONSIBILITIES: Booking appointments for patients & management of Dr's appointments

General office management Front desk management including answering of
telephones and screening of Dr's calls
Managing all filing duties such as medical reports and updating after patient visits
accordingly
Handling queries for new and existing patients
Handling patients via WCA (workers compensation) & all necessary documentation.
Liaising with the hospital for patient documents
Collection of fees for appointments including issuing of invoices and receipts
Discretion and a sense of confidentiality (as will sometimes be required working with
highly personal and confidential documents)
Internal systems admissions
COMPANY: Zeus Aluminium
INDUSTRY: Aluminium Home Industry
PERIOD OF SERVICE: Oct 2014 – Dec 2014
POSITION: Typist / Switchboard Operator
REPORTING TO Founder of business

RESPONSIBILITIES: Handling of customer quotations (Creating, confirming and implementing)

Message taking and allocation accordingly
Managing data capturing and system updates related to customer requests
Assisting the technical team with estimating for clients
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling
appointments, and sorting mail.
Keep records of calls placed and charges incurred.
Answer simple questions about clients' businesses, using reference files.
Operates switchboard and routes incoming calls to appropriate departments.
Utilizes public address, paging, and voice mail systems to ensure proper routing of
calls.
Research and provide specific directory information to both internal and external
inquirers, as required, in accordance with policy and procedure pertaining to the
disclosure of directory information

COMPANY: CMC (Collision Management Center) ART (Auto Renewal Technologies)

INDUSTRY: Insurance and Collision Management
PERIOD OF SERVICE: Aug 2014 – Sep 2014
POSITION: PA to the Director
REPORTING TO Director

RESPONSIBILITIES: Responsible for emailing out all quotation requests and following up with clientele
Handling day-to-day director personal requests
Monitoring and coordinating a team of 6 repairers to perform tasks in a timely
manner
Managing and controlling all arrangements for client appointments
Creation of Invoice, Quotation, and Sales order documents using own created
template
Liaising with clients, arranging pick-ups and drop-offs of clients and vehicles for
repair
Controlling Executive diary management and scheduling meetings
Monitoring of fleet vehicles via the lynx tracking system
Taking meeting minutes and ensuring to distribute a formal document24 hours after
the meeting.
Supporting director with ad hoc client requests such as updating SLA and/or
tenders submission.
Ensuring and maintaining a well-organized filing system
Knowledge of policies and procedures for the imparting of directory information over
the telephone.
COMPANY: Motorite Insurance Administrators
INDUSTRY: Insurance Industry
PERIOD OF SERVICE: Nov 2010 – July 2014
POSITION: Sales, Support, Administration, Receptionist, PA
REPORTING TO Sales Manager

RESPONSIBILITIES: Internal Goldmine System management

Loading of accounts/policies
Ordering office stationery and budgeting on a monthly basis
Reception Duties
Co-ordinating and Diary management
Ensuring that all premium debits are notified on a daily basis to ensure payments
Responsible for updating and sharing sales figures and stats on a daily basis
Searching for potential clients by creating a call sheet and cold calling targeted
clients
Selling Warranties on behalf of Toyota Financial Services
Allocating leads and acquiring feedback
Handling and advising of cancellations and rejections of policies and claims
Assisting clients at the front desk with all requirements and liaising with the technical
team to provide technical information when required
Managing warehouse movement and stock control on a weekly basis
Submitting and distributing all invoicing & quoting tasks
Direct contact person to assist clients with ad hoc requests and duties
Running of the BTG telesales section of the company magazine on a monthly basis
EEC Employment Equity Committee member
Receiving clients at the front desk and advising the relevant representative to assist
Track reports, file invoices, forward phone calls, greet customers, schedule
appointments, follow up on sales calls, and help make sales
Handling external and internal communication or management systems
Organizing, arranging, and coordinating meetings and interviews, events, and other
similar activities
Managing clerical or other administrative staff
Maintaining a clean and enjoyable working environment
Corresponding with various departments to maintain all policy documents are filed
correctly and clients advised of their product billing information
Preparing business correspondence, agendas, and presentations
Operating a range of office machines such as photocopiers and computers
Managing mailing or distribution lists as needed
Coordinating between departments and operating units in resolving day-to-day
administrative and operational problems
Providing customer service
Performing multifaceted general office support
PROJECT ACHIEVEMENTS
Project management of migration and integration between systems
In-house and external system training
Manual creation for end-users (Presentations and booklets)
Initial client setup on systems via liaising with the development team
Building and maintaining close business relationships with past, current, and future
clients
Qualified Advanced English Tutor for foreign languages/clients
Customer Services Training
Migrating client database to Amazon Web Services
Creating digital procedures from previously manual processes

COMPUTER LITERATURE
Mac Operating System including all applications
Microsoft Operating systems including all applications
In-depth knowledge of various internal systems
Technical knowledge of computers as well as systems
AWS Knowledge
Medical Internal Systems (Solumed, Eazimed, Elixir, and more)
Social Media Platforms (Facebook, Instagram Whatsapp)
Canva Pro
Social Media Marketing & Management (for myself)

References available upon request.