Lavondra LeDuff

Lavondra LeDuff
Business Analyst
[email protected]
225-281-6582
Key Skills Relevant Experience

Cost-Benefit Analysis, Summary: Goal-oriented Business Analyst successfully assists companies by developing and
Business Process implementing updates to operational standards, team organization and employee
Improvement, Data engagement strategies.
Analysis, SharePoint,
Business Analyst: Most recently at Louisiana Healthcare Connections, responsible for
Excel, Healthcare
identifying and analyzing user requirements, procedures, and problems to improve existing
Knowledge
processes. Reduced organizational operating costs by streamlining processes, as well as
diminishing process gaps for claims analysts and mail clerks to ensure optimal productivity.
Education Healthcare: 8+ years of experience supporting various healthcare clients including Louisiana
University of Phoenix, Healthcare Connections, UnitedHealth Group, and Woman’s Hospital. Knowledgeable of
Bachelor of Science, Claims, Payer/Provider, and Clinical settings.
Business
Soft Skills: Proactive and personable leader with top-notch skills in streamlining information,
prioritizing tasks, and approaching issues with analytical mindset. Strong ability to drive
efficiently in fast paced, changing environments. Functional working experience with
Microsoft Office tools, including Excel, Visio, and PowerPoint.
Project Experience
Optum • Business Analyst
10/2021 to Present
 Managed projects and served as primary liaison between client and with project
managers, IT team members, business leads and outside consultants to assist in
supporting business processes.
 Assesses and interprets customer needs and requirements.
 Works with minimal guidance; seeks guidance on only the most complex tasks,
Coaches, provides feedback, and guides others.
 Provides explanations and information to others on difficult issues.
 Determined opportunities to improve workflow by adding and modifying
processes, revamping use cases for each initiative and creating new components
for each functional area.
 Developed understanding of customer workflows to deliver precise
recommendations for challenging problems.
 Work with business unit representatives as an IT partner to understand daily
business processes and system requirements to support each process.
 Provide documentation for end user support in the form of user guide, training
Proprietary & Confidential LeDuff - Page 1

material, FAQ.
 Develop user stories and acceptance criteria in collaboration with the Product
Owner
 Deliver effective presentations of the deliverables to multiple levels of
stakeholders across locations as well as clients.
 Produce both internal and client-facing documentations.
 Gather data and requirements to map out process flows, quick reference
guides,and other tools useful for business and end users to be successful.
Louisiana Healthcare Connections • Business Analyst

07/2020 to 09/2021
 Reduced organizational operating costs by streamlining processes. Diminished process gaps for claims analysts
and mail clerks to ensure optimal productivity.
 Supported business initiatives through data analysis, identification of implementation barriers and user
acceptance testing of new systems.
 Identified and analyzed user requirements, procedures, and problems to improve existing processes.
 Performed detailed analysis on assigned projects, recommended potential business solutions, and assisted with
implementation.
 Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
 Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for
each initiative and creating new components for each functional area.
UnitedHealthcare • Senior Provider Data Specialist

11/2014 to 07/2020
 Utilized database systems and tools to enter and/or research provider data, such as NDB, EPDL, Cosmos, Nice,
RV FACETS, etc.
 End-to-end loading and error resolution, including validating data feeds between NDB and downstream claims
platforms.
 Interpreted and/or updated BSAR 4 & 7 screens in NDB and/or EPDL error resolution.
 Reviewed system results to determine whether keyed data was correct, or updates were necessary.
 Interpreted, analyzed and/or updated CSP FACETS, Cosmos, Tops and/or Nice when applicable.
 Utilized pertinent data and facts to identify and solve a range of problems within area of expertise (e.g. EPDL
error resolution, NDB to CSP feed error resolution, etc.).
 Investigating, interpreting, analyzing, and processing of non-standard requests and problems, often in form of
special projects and ad-hoc requests.
 Prioritized data from multiple inbound sources (e.g., BSAR error queue, NDM work queue, Midas, email,
PHYCON, etc.).
 Performed direct communication with the network account manager, the contract analysts and/or external
partners regarding changes made to the provider demographic and contractual data within multiple data/claims
platforms and contracted internal or external data submitter to verify information and/or data to be entered.

Provider Installation Specialist
 Received and prepped for data entry, demographics and contract data on providers and reviewed and
interpreted the accompanying instructions to ensure timely and accurate entry into CSP FACETS.
 Completed all required data entry into CSP FACETS to include data preparation or formatting, auditing and
tracking of completed assignments; and attended team meeting as required and participates in discussions and
process improvement projects.
Provider Issue Resolution Specialist

 Performed complex adjustments; maintained accurate documentation in ORS.
 Provided assistance to providers with status updates and identified and resolved anticipated provider issues.
Woman’s Hospital • Clinic Coordinator

03/2012 to 11/2014
 Performed quick admission and registration input of incoming patients. Prepared billing correspondence and
maintained database to organize billing information.
 Performed quick data entry, data analysis, and authorizations. Achieved high quality, productivity, schedule
adherence, and maintaining great attendance ranking personal and entire office.
 Claim resolution.
 Utilized ICD-9 and ICD-10 CPT coding.
 Processed clinic pay for physicians monitored and managed employees' time systems and endurance of
departmental policies and procedures.
 Reviewed referrals and verified physician information; and coordinated inventory, order processing and
distribution of products and services.

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Key Skills Relevant Experience

Proprietary & Confidential LeDuff - Page 1

Louisiana Healthcare Connections • Business Analyst

UnitedHealthcare • Senior Provider Data Specialist

Proprietary & Confidential LeDuff - Page 2

Provider Issue Resolution Specialist

Woman’s Hospital • Clinic Coordinator

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