The Top 20 Easiest To Use UCaaS Platforms

See the top UCaaS Platforms products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Webex Calling

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.6

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

31%

Mid Market

39%

Enterprise

30%

Nextiva

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

78%

Mid Market

21%

Enterprise

Zoom Workplace

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.0

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

51%

Mid Market

31%

Enterprise

18%

GoTo Connect

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.1

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

72%

Mid Market

24%

Enterprise

Webex Suite

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

18%

Mid Market

31%

Enterprise

51%

3CX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.9

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

44%

Mid Market

50%

Enterprise

Dialpad Ai Voice

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

56%

Mid Market

37%

Enterprise

Yeastar P-Series PBX System

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.4

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

76%

Mid Market

20%

Enterprise

8x8 Work

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

59%

Mid Market

32%

Enterprise

#10

Zoho Meeting

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.7

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

79%

Mid Market

15%

Enterprise

#11

Intermedia Unite

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.6

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

79%

Mid Market

15%

Enterprise

#12

Crexendo

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

Enterprise

#13

Genesys Cloud CX

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

15%

Mid Market

46%

Enterprise

40%

#14

Unified Communications as a Service (UCaaS)

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.6

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

21%

Mid Market

63%

Enterprise

16%

#15

CallTower

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.2

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

30%

Mid Market

59%

Enterprise

11%

#16

CallTrackingMetrics

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.0

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

69%

Mid Market

29%

Enterprise

#17

RingEX

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.1

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.2

8.3

Customer Segment Breakdown

Small Business

54%

Mid Market

38%

Enterprise

#18

Zoiper

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.8

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

50%

Mid Market

41%

Enterprise

#19

Cisco Unified Communications Manager (CallManager)

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.1

Ease of Use

Average: 9.2

8.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

Mid Market

48%

Enterprise

45%

#20

Vonage Business Communications

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

7.5

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

63%

Mid Market

29%

Enterprise