RingEX Reviews & Product Details

I have really enjoyed the ease of use. I make outbound calls all day and often have to immediately switch to video conference. The ease in which I can share my personal meeting link AND the ease with which my clients can access the meeting makes this a valuable tool for my daily production. Review collected by and hosted on G2.com.

I would like to be able to have an autodialer feature. If I could upload leads for example, and autodial down my list... that would be a game changer for me. Review collected by and hosted on G2.com.

This has been by far one of the easiest out of the box setups that I've had. I don't have a tech background, but feel pretty tech inclined. The setup was easy and straightforward and the knowledge base/FAQs was very helpful for anything I couldn't figure out on my own. When the Knowledge Base wasn't sufficient the chat feature quickly got me the answer from a knowledgeable technician. I recommend RingCentral to everyone who is looking for VoIP services. Review collected by and hosted on G2.com.

The only thing I dislike and it could be a function of my cell phone, but I have an answering service set up and my phone never rings the 4 times I have it set to, it's usually once and if I don't see it immediately it just goes straight over to our answering service. Review collected by and hosted on G2.com.

I love how easy it is to use and how many useful functions it has. It has been extremely helpful between our two locations to not only centralize external calls, but interoffice communications as well. The fact that our communication needs in one place is amazing! Having all of our calls, texts, fax, interoffice messaging, and video meetings all in one place tremendously simplifies communications. The set up process was a breeze. Our business had multiple phone and fax lines, from multiple office locations. Integration was effortless and everything was transferred very smoothly without any problems or hiccups. Ring Central is extremely user friendly, but when I have to reach out to customer support they have always been great, and it is always a pleasant experience. It only takes a minute to connect with someone, with just a few words they understand what it is I am asking for, and it takes them no time to instruct me on how to complete the action or task I am inquiring about. We use Ring Central and all of the features daily. It has been such a great tool with great resources. Switching to Ring Central was a great decision for our company and I recoomned it to everyone no matter how large or how small the business! Review collected by and hosted on G2.com.

I have yet to have a negative experience. It would be nice to have additional IVR options, such as different voices to choose from. I have no doubts that Ring Central will continue to improve over time. Review collected by and hosted on G2.com.

RingCentral has been an essential tool for our company. What we like best about RingCentral is its reliability. Reliable communication is necessary for any business and RingCentral is consistent with its up-time. This allows our daily operations to run smoothly without any interruptions. Whenever we have had any issues their customer support team is ready to help via chat or phone call. Review collected by and hosted on G2.com.

The cost. Depending on your company’s size and needs, the pricing can be quite high, which might not be suitable for smaller budgets. It's important to determine whether the cost is justified for your specific requirements. Some features are complex for new users. This can be a drawback, especially for smaller teams with limited resources. Review collected by and hosted on G2.com.

For any kind of technical issue we face, the suppoert team would promptly get back to us and help us in resolving those issues. Review collected by and hosted on G2.com.

1. There is nothing to dislike about them, but it would be great if they can help us in resolving the few things directly by themself, instad of going to service providers, like removing our numbers from spam list.

2. Previously we use to have whatsapp business with ringcentral numbers, but now that has been removed.

3. Previously we are not paying for SMS charges, but now we are paying it seperately. But, that can be undestandable that it is due to change in rules with US government. Review collected by and hosted on G2.com.

RingEX is a complete VoIP service that includes items we used to be charged for, like Softphone applications. Their desktop application is fully integrated and full featured. Not only can you anser the phone and retrieve voicemails, but you can also direct text message, internal isntant messaging, and much more! The implementation was flawless and easy with Ring taking on all of the heavy lifting. Their customer support is exceptional, we have only needed to use them once and they sent us all of the critical information we needed to troubleshoot the issue timely and accurately. The integration with our team was easy, our customer service reps got used to the interface and the new way of calls coming into a queue quickly. Review collected by and hosted on G2.com.

There is only one downside to RingEx and it is also a downside to all VoIP cloud based services...lose your internet or direct circuit connectivity and you lose everything...you can mitigate this with the Mobile App if you can without compromising any security or compliance requirements. Review collected by and hosted on G2.com.

I like that RingCentral gives me options to separate my business/personal life while still having access to phone, advanced video meetings, SMS and so forth. I love that I can setup call trees and not just have direct separate lines. I also love that it does cost me to have extra simultaneous incoming calls like a physical phone system, and that improvements happen relatively quickly even if not in each category. Review collected by and hosted on G2.com.

I dislike that I get spammed via SMS on our queue and can't reply as the queue. I wish it would integrate better with rival platforms like Google Chat or Google Meet, so our users who don't have need of a phone can still find coworkers in their directory and communicate together better. Review collected by and hosted on G2.com.

After migrating to RingEX I have heard many people from the firm that its much easier than our previous vendor. Are Integration went smoothly once we had someone that was knowledgeable of the platform we were migratin from. The end users aggreed that the features were much better than our other platform. We used to have major isseus trying to recah out to Customer Support on our old platform but have been very successful with RingEX. Review collected by and hosted on G2.com.

WE had an in experienced person helping wiht the migration and had to request asomeone else to get our migration back on track. Review collected by and hosted on G2.com.

The constant modifications based on customer feedback. In addition to the MINIMAL down time we ever have. The feature rich software is user friendly and rarely have to do much "troubleshooting" or issues. Review collected by and hosted on G2.com.

I find the tech support to me intermittently helpful. It either is amazing or absolutely frustrating. Review collected by and hosted on G2.com.

The customer service is really good. I always receive a quick response. They will either walk you through how to set things up, or they will do it for you and tell you how they did it. I like that there are so many options of how you want to set up the calls. Review collected by and hosted on G2.com.

There is definitely a learning curve to setting everything up. There are so many features and functions that it can be complex when you want something set up in a very particular way. Review collected by and hosted on G2.com.

I use a CRM designed for Executive Recruiting (PC Recruiter), and Ring Central works really well with it. I can push a button on a contact name in PC Recruiter and either call or text the individual, taking notes in real-time during the conversation. I can also send an email and schedule a follow-up meeting right there during the call. Review collected by and hosted on G2.com.

Ring Central does not have an autodialer feature, which would allow me to make more calls in a shorter period of time. Also, to my knowledge, it doesn't have a pre-recorded voicemail message that I can leave by pressing a button if I get somebody's voicemail.

Setting up SMS messaging with Ring Central was not easy. It took a few weeks, multiple phone calls, and a lot of emails back and forth. I finally have SMS messaging capabilities, but it took over four weeks. Review collected by and hosted on G2.com.

I experienced first hand how to be a user and an admin. What I love about it is the user friendly UI of it as a user. You don't need a step by step guide, the design is very minimalistic and straightforward, good for all age range. Review collected by and hosted on G2.com.

From time to time, I experience a little lag, or it's not responding when you click a certain menu but it's an everyday case, so we're still happy about it. Review collected by and hosted on G2.com.

RingCentral MVP stands as a quintessential, comprehensive communication solution designed to streamline and enhance your communication needs across various platforms. This versatile tool seamlessly integrates phone services, video conferencing, fax, and SMS functionalities, ensuring you remain connected and efficient regardless of your location. One of the standout features I appreciate is the mobility of your phone number; it essentially travels with you, eliminating the need to share your personal contact details. This feature not only bolsters privacy but also promotes a more professional demeanor in your communications.

Moreover, RingCentral MVP provides a significant degree of flexibility, particularly when it comes to managing work-life balance. The ability to effortlessly disconnect and transition into vacation mode without compromising your professional responsibilities or availability is invaluable. This aspect of RingCentral MVP has personally afforded me peace of mind, knowing I can fully immerse in my leisure time while remaining accessible as needed.

My experience with RingCentral MVP has been nothing short of remarkable. Its reliability, combined with a wide array of features, caters to virtually every communication need one might have in the professional realm. The platform's user-friendly interface and seamless integration capabilities further enhance its appeal, making it an indispensable tool for modern businesses.

In summary, my utilization of RingCentral MVP has been immensely gratifying. Its comprehensive suite of features, coupled with its reliability and user-centric design, has profoundly improved my communication workflow. I wholeheartedly endorse RingCentral MVP to anyone seeking a robust, all-encompassing communication solution that bridges the gap between professionalism and convenience. Review collected by and hosted on G2.com.

Difficulty to have French customer service. Review collected by and hosted on G2.com.

RingCentral is simple to set up and has a wide range of flexibility for call flow setup. We use RingCentral MVP for small 2-person offices all the to large 100+ staff multi-site companies. The ability to use the main company number for both calls and faxing is also a great selling point as many clients do not want to maintain two separate numbers for calls and faxing. Review collected by and hosted on G2.com.

There seems to be a disconnect of service from the base support to second-tier, partner support. I appreciate having a partner account to get to the second-tier partner support as they are more knowledgeable and give me better issue resolution than the base support. I typically have my customers send me their questions so I can leverage partner support instead of having the customer call the base support. Review collected by and hosted on G2.com.

We find the service to be very reliable, and very easy for the end-users to activate and use. Being able to use both the softphone apps as well as deskphones, interchangeably, is a huge benefit. Review collected by and hosted on G2.com.

The only downsides with this service is that customer support can be lacking. It can be very challenging to actually get any responses from support, and the online documentation is only helpful sometimes, for the most basic/general of scenarios or issues. Anything more complicated, particularly issues/delays relating to porting of numbers, requires direct support and that is not always easy to get. Review collected by and hosted on G2.com.

The meetings work very well. They are easy to schedule and we haven't had anyone have any issues other than their own connectivity. Review collected by and hosted on G2.com.

I haven't found anything I dislike so far. scheduling a meeting is right through outlook, so there's no additional steps that are required to put it on my calendar like some other apps meeting software I have used in the past. Review collected by and hosted on G2.com.

It is convenient and easy to use especially when making audio calls, video conferencing and sending texts to our clients.It's features are great,functionable,very extensive and works reliably.Am able to intergrate the software with our new Vacation Rental software which made communication with our guests more easier and automated.They also have amazing customer services,willing to help and guide every step.I highly recommend this tool. Review collected by and hosted on G2.com.

Nothing,i had a great experience with this software. Review collected by and hosted on G2.com.

All in one solution. We love that we have a main phone number, and all our workers (who work remotely), and clients can call or text to that one number...very convenient, and allows all of us to text or call - and to track all texts or calls. We have >100 employees - so strong communication is key. Review collected by and hosted on G2.com.

A little pricier than the competition - but worth it - in our estimation. Review collected by and hosted on G2.com.

Rings on my phone and computer with a great answer prompt menu. Very easy to set up and use. I use it almost daily for my business. The menu prompts the user to receipient by name. If no recipient is chosen, it will default to the extension we have chosen. Review collected by and hosted on G2.com.

Can have some echoes when I am talking. Can usually be fixed by re-dialling Review collected by and hosted on G2.com.

The flexibility to make changes online and be able to have such control over our phone system. Review collected by and hosted on G2.com.

I really can't say we have anything in particular other then it is somewhat frustrating if our internet goes down so does the phone system, but this would be the case with all voip systems. Review collected by and hosted on G2.com.

The phone tree is the reason we switched to this provider. The online tutorials are helpful. Review collected by and hosted on G2.com.

Integrating our phone #'s and the SMS application/approval process are time consuming, confusing and it's hard to get help from a person. Review collected by and hosted on G2.com.

The new AI tools for how fast its coming and growing, it helps to have the tools to show real world and or applications to use it with not just saying it but not really showing/ how it can work for each user and such. Espically since its going to be upgraded over, so no mess of upgrading making it easy to upgrade to

The notes it can take and parts and such on calls/meetings is very cool and easy to refrence later for sure. Review collected by and hosted on G2.com.

Not sure yet, its so new it all sounds good and does sound it it is a number of tools people can find a way to use it and or work with it everyday. So until I get to use it for awhile I wouldn't know if there is anything I dislike but seems great so far. Review collected by and hosted on G2.com.

I think the sound quality has been really great. I am excted about he webinar feature. Review collected by and hosted on G2.com.

I feel like the interface is slightly confusing especially moving from the app to the admin portal. I have experience with other platforms so I am somewhat familiar with how things work. I wish there was a quickstart guide for new users. Something that also works for new employees. Review collected by and hosted on G2.com.

What is best is that this program is accessible from your computer, cellphone, tablet or a phone which is connected to the internet. Even if your internet is down you can use this service from your cellphone. Review collected by and hosted on G2.com.

I do not have any downside per se, the only issue would be if you are using your computer or the phone which is connected to the internet; if your internet service is down you don't have access unless you are using the service via your cellphone. Review collected by and hosted on G2.com.

RingEX allows for complex call flows to be configured in a very simple and efficient manner. The RingCentral platform allows for a single pane-of-glass administrative and analytical view of the phone system, making working in the platform a breeze. Building new sites, new call flows, and provisioning new devices can be done quickly, allowing any administator to be agile. Our Customer success team has been excellent. RIngCentral has been a great partner to our organization and values our opinions and feedback. Review collected by and hosted on G2.com.

With RIngEX being the UC side of RIngCentral's suite of platforms, it does miss out on certain advanced features that would be found in most full-fledged contact center platforms. However, RingCentral does take into account their customer feedback and consistently rolls out new releases with these feature requests in mind. Review collected by and hosted on G2.com.