Best Digital Adoption Platforms

Priya Patel
PP
Researched and written by Priya Patel

A digital adoption platform (DAP) is a software layer integrated on top of another software application or website to guide users through tasks and functions. Digital adoption platforms aim to help new users quickly learn how to interact with a website or application or assist returning users in learning newly added functionality. This improves onboarding for new users and drives the adoption of new features that may otherwise go ignored.

These tools are also commonly used to train new employees on software used in-house. Some DAP offerings are made specifically for other popular software applications, with companies making multiple DAPs tailored for certain products. However, many digital adoption platforms are customizable and can integrate over any application necessary. Because of this, digital adoption platforms are also a popular customer self-service software option.

To qualify for inclusion in the Digital Adoption Platform category, a product must:

Integrate on top of a web-based software, website, or software application
Provide cued prompts or comments
Collect and analyze data on user behavior

Best Digital Adoption Platforms At A Glance

Best for Small Businesses:
Userpilot
Userpilot
Best for Mid-Market:
Pendo
Pendo
Best for Enterprise:
WalkMe
WalkMe
Highest User Satisfaction:
Userpilot
Userpilot
Best Free Software:
Pendo
Pendo
Show LessShow More
Best for Enterprise:
WalkMe
WalkMe
Highest User Satisfaction:
Userpilot
Userpilot
Best Free Software:
Pendo
Pendo
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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88 Listings in Digital Adoption Platform Available
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    G2 Score
WalkMe
(429)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Digital Adoption Platform software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WalkMe (NASDAQ:WKME) pioneered the world’s leading Digital Adoption Platform (DAP) so companies can effectively navigate the constant change brought on by technology. With WalkMe, organizations drive

    Users
    • Instructional Designer
    • Digital Adoption Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 58% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WalkMe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    189
    Helpful
    100
    Customer Support
    88
    Positive Experience
    85
    Intuitive
    73
    Cons
    Complexity
    64
    Learning Curve
    62
    Limitations
    54
    Steep Learning Curve
    42
    Poor Customer Support
    35
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WalkMe features and usability ratings that predict user satisfaction
    8.4
    User Segmentation
    Average: 8.4
    8.2
    Ease of Use
    Average: 8.8
    9.0
    Text Bubble Walkthroughs
    Average: 8.9
    7.8
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

WalkMe (NASDAQ:WKME) pioneered the world’s leading Digital Adoption Platform (DAP) so companies can effectively navigate the constant change brought on by technology. With WalkMe, organizations drive

Users
  • Instructional Designer
  • Digital Adoption Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 58% Enterprise
  • 29% Mid-Market
WalkMe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
189
Helpful
100
Customer Support
88
Positive Experience
85
Intuitive
73
Cons
Complexity
64
Learning Curve
62
Limitations
54
Steep Learning Curve
42
Poor Customer Support
35
WalkMe features and usability ratings that predict user satisfaction
8.4
User Segmentation
Average: 8.4
8.2
Ease of Use
Average: 8.8
9.0
Text Bubble Walkthroughs
Average: 8.9
7.8
Audio-visual Walkthroughs
Average: 8.6
Get a quote
Pendo
(1,424)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    212
    Insights
    173
    Features
    114
    Analytics
    110
    Positive Experience
    105
    Cons
    Limitations
    69
    Missing Features
    69
    Limited Features
    60
    Learning Curve
    59
    Data Inaccuracy
    51
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pendo features and usability ratings that predict user satisfaction
    8.4
    User Segmentation
    Average: 8.4
    8.2
    Ease of Use
    Average: 8.8
    8.6
    Text Bubble Walkthroughs
    Average: 8.9
    8.2
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 19% Small-Business
Pendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
212
Insights
173
Features
114
Analytics
110
Positive Experience
105
Cons
Limitations
69
Missing Features
69
Limited Features
60
Learning Curve
59
Data Inaccuracy
51
Pendo features and usability ratings that predict user satisfaction
8.4
User Segmentation
Average: 8.4
8.2
Ease of Use
Average: 8.8
8.6
Text Bubble Walkthroughs
Average: 8.9
8.2
Audio-visual Walkthroughs
Average: 8.6
Chameleon
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Chameleon
(243)4.4 out of 5
Product Description
Chameleon is an advanced product adoption platform focused exclusively on helping you improve your users’ experience at every step of their journey—from onboarding and adoption to revenue and expansio
Chameleon features and usability ratings that predict user satisfaction
7.8
User Segmentation
Average: 8.4
8.1
Ease of Use
Average: 8.8
8.6
Text Bubble Walkthroughs
Average: 8.9
8.0
Audio-visual Walkthroughs
Average: 8.6
Userpilot
(401)4.6 out of 5
Optimized for quick response
11th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Starting at $249.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userpilot is an all-in-one platform for Product & UX teams. It combines Product Analytics, In-app Engagement and In-app Surveys to help you increase product adoption through powerful in-app experi

    Users
    • Product Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Userpilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    169
    Customer Support
    88
    Easy Setup
    55
    Easy Creation
    53
    Intuitive
    39
    Cons
    Learning Curve
    38
    Missing Features
    31
    Not Intuitive
    17
    Steep Learning Curve
    15
    Limitations
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Userpilot features and usability ratings that predict user satisfaction
    8.6
    User Segmentation
    Average: 8.4
    8.6
    Ease of Use
    Average: 8.8
    9.1
    Text Bubble Walkthroughs
    Average: 8.9
    8.5
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

Userpilot is an all-in-one platform for Product & UX teams. It combines Product Analytics, In-app Engagement and In-app Surveys to help you increase product adoption through powerful in-app experi

Users
  • Product Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 43% Mid-Market
Userpilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
169
Customer Support
88
Easy Setup
55
Easy Creation
53
Intuitive
39
Cons
Learning Curve
38
Missing Features
31
Not Intuitive
17
Steep Learning Curve
15
Limitations
12
Userpilot features and usability ratings that predict user satisfaction
8.6
User Segmentation
Average: 8.4
8.6
Ease of Use
Average: 8.8
9.1
Text Bubble Walkthroughs
Average: 8.9
8.5
Audio-visual Walkthroughs
Average: 8.6
Get a quote
Whatfix
(338)4.6 out of 5
Optimized for quick response
10th Easiest To Use in Digital Adoption Platform software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whatfix is a data-driven digital adoption platform (DAP) that enables users to maximize the benefits of software and empowers organizations to drive business outcomes. Whatfix acts as an interactive o

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Whatfix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Positive Experience
    65
    Customer Support
    55
    Helpful
    40
    Value
    23
    Cons
    Learning Curve
    24
    Steep Learning Curve
    18
    Not Intuitive
    13
    Content Management
    11
    Dashboard Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Whatfix features and usability ratings that predict user satisfaction
    8.1
    User Segmentation
    Average: 8.4
    8.7
    Ease of Use
    Average: 8.8
    9.0
    Text Bubble Walkthroughs
    Average: 8.9
    8.6
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

Whatfix is a data-driven digital adoption platform (DAP) that enables users to maximize the benefits of software and empowers organizations to drive business outcomes. Whatfix acts as an interactive o

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Enterprise
  • 38% Mid-Market
Whatfix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Positive Experience
65
Customer Support
55
Helpful
40
Value
23
Cons
Learning Curve
24
Steep Learning Curve
18
Not Intuitive
13
Content Management
11
Dashboard Issues
9
Whatfix features and usability ratings that predict user satisfaction
8.1
User Segmentation
Average: 8.4
8.7
Ease of Use
Average: 8.8
9.0
Text Bubble Walkthroughs
Average: 8.9
8.6
Audio-visual Walkthroughs
Average: 8.6
Get a quote
UserGuiding
(310)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Digital Adoption Platform software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserGuiding is a product adoption platform empowering product teams to create and improve in-app experiences; no-code and in minutes. With UserGuiding’s all-around feature set, activate users, boost

    Users
    • Product Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 68% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserGuiding Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Customer Support
    63
    Easy Setup
    34
    Intuitive
    32
    Easy Creation
    26
    Cons
    Content Management
    13
    Expensive
    13
    Learning Curve
    13
    Limited Functionality
    10
    Missing Features
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserGuiding features and usability ratings that predict user satisfaction
    8.3
    User Segmentation
    Average: 8.4
    9.0
    Ease of Use
    Average: 8.8
    9.1
    Text Bubble Walkthroughs
    Average: 8.9
    8.6
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

UserGuiding is a product adoption platform empowering product teams to create and improve in-app experiences; no-code and in minutes. With UserGuiding’s all-around feature set, activate users, boost

Users
  • Product Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 68% Small-Business
  • 27% Mid-Market
UserGuiding Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Customer Support
63
Easy Setup
34
Intuitive
32
Easy Creation
26
Cons
Content Management
13
Expensive
13
Learning Curve
13
Limited Functionality
10
Missing Features
10
UserGuiding features and usability ratings that predict user satisfaction
8.3
User Segmentation
Average: 8.4
9.0
Ease of Use
Average: 8.8
9.1
Text Bubble Walkthroughs
Average: 8.9
8.6
Audio-visual Walkthroughs
Average: 8.6
CommandBar
(134)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At CommandBar we call ourselves a “User Assistance Platform” (UAP). We exist because we believe most tools designed to help users use software actually end up annoying them, mostly with pestering popu

    Users
    • CTO
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CommandBar is a chat product that uses generative AI to provide quality responses and tools to quickly identify and correct any suboptimal responses.
    • Reviewers appreciate the product's ability to increase support deflection, the high-quality customer support, and the advanced analytics that eliminate the need for third-party integrations.
    • Reviewers mentioned that the implementation process can be complex and time-consuming, and the admin and analytics user interface can be confusing to navigate.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CommandBar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Easy Setup
    49
    Customer Support
    41
    Intuitive
    32
    Integrations
    26
    Cons
    Learning Curve
    17
    Lack of Integration
    8
    Editor Issues
    6
    Complex Usability
    5
    Limited Functionality
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CommandBar features and usability ratings that predict user satisfaction
    8.7
    User Segmentation
    Average: 8.4
    9.3
    Ease of Use
    Average: 8.8
    9.2
    Text Bubble Walkthroughs
    Average: 8.9
    9.2
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

At CommandBar we call ourselves a “User Assistance Platform” (UAP). We exist because we believe most tools designed to help users use software actually end up annoying them, mostly with pestering popu

Users
  • CTO
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CommandBar is a chat product that uses generative AI to provide quality responses and tools to quickly identify and correct any suboptimal responses.
  • Reviewers appreciate the product's ability to increase support deflection, the high-quality customer support, and the advanced analytics that eliminate the need for third-party integrations.
  • Reviewers mentioned that the implementation process can be complex and time-consuming, and the admin and analytics user interface can be confusing to navigate.
CommandBar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Easy Setup
49
Customer Support
41
Intuitive
32
Integrations
26
Cons
Learning Curve
17
Lack of Integration
8
Editor Issues
6
Complex Usability
5
Limited Functionality
5
CommandBar features and usability ratings that predict user satisfaction
8.7
User Segmentation
Average: 8.4
9.3
Ease of Use
Average: 8.8
9.2
Text Bubble Walkthroughs
Average: 8.9
9.2
Audio-visual Walkthroughs
Average: 8.6
ChurnZero
(1,293)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Digital Adoption Platform software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver

    Users
    • Customer Success Manager
    • Director of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ChurnZero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    331
    Helpful
    165
    Efficiency
    124
    Automation
    123
    Customer Support
    110
    Cons
    Learning Curve
    100
    Steep Learning Curve
    72
    Not Intuitive
    68
    Complexity
    62
    Difficulty
    53
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChurnZero features and usability ratings that predict user satisfaction
    9.3
    User Segmentation
    Average: 8.4
    8.5
    Ease of Use
    Average: 8.8
    8.3
    Text Bubble Walkthroughs
    Average: 8.9
    8.1
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver

Users
  • Customer Success Manager
  • Director of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 30% Small-Business
ChurnZero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
331
Helpful
165
Efficiency
124
Automation
123
Customer Support
110
Cons
Learning Curve
100
Steep Learning Curve
72
Not Intuitive
68
Complexity
62
Difficulty
53
ChurnZero features and usability ratings that predict user satisfaction
9.3
User Segmentation
Average: 8.4
8.5
Ease of Use
Average: 8.8
8.3
Text Bubble Walkthroughs
Average: 8.9
8.1
Audio-visual Walkthroughs
Average: 8.6
Get a quote
Product Fruits
(95)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Discover the power of Product Fruits, the AI-driven platform designed to supercharge your product growth. Get product adoption and engagement flows that simply work. Automatically onboard users, guide

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 76% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Product Fruits Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    66
    Ease of Use
    64
    Easy Setup
    24
    Easy Implementation
    21
    Customization
    16
    Cons
    Learning Curve
    8
    Content Management
    7
    Missing Features
    7
    Difficult Customization
    6
    Limited Customization
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Product Fruits features and usability ratings that predict user satisfaction
    8.2
    User Segmentation
    Average: 8.4
    8.8
    Ease of Use
    Average: 8.8
    9.0
    Text Bubble Walkthroughs
    Average: 8.9
    8.6
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

Discover the power of Product Fruits, the AI-driven platform designed to supercharge your product growth. Get product adoption and engagement flows that simply work. Automatically onboard users, guide

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 76% Small-Business
  • 22% Mid-Market
Product Fruits Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
66
Ease of Use
64
Easy Setup
24
Easy Implementation
21
Customization
16
Cons
Learning Curve
8
Content Management
7
Missing Features
7
Difficult Customization
6
Limited Customization
6
Product Fruits features and usability ratings that predict user satisfaction
8.2
User Segmentation
Average: 8.4
8.8
Ease of Use
Average: 8.8
9.0
Text Bubble Walkthroughs
Average: 8.9
8.6
Audio-visual Walkthroughs
Average: 8.6
Netcore Customer Engagement and Experience Platform
(336)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the w

    Users
    • Digital Marketing Manager
    • Marketing Manager
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 49% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Netcore Customer Engagement and Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    171
    Customer Support
    116
    Helpful
    112
    Customer Engagement
    101
    Engagement
    99
    Cons
    Missing Features
    49
    Limitations
    38
    Poor Customer Support
    38
    Limited Features
    35
    Delays
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Netcore Customer Engagement and Experience Platform features and usability ratings that predict user satisfaction
    9.1
    User Segmentation
    Average: 8.4
    8.8
    Ease of Use
    Average: 8.8
    7.9
    Text Bubble Walkthroughs
    Average: 8.9
    8.4
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the w

Users
  • Digital Marketing Manager
  • Marketing Manager
Industries
  • Financial Services
  • Insurance
Market Segment
  • 49% Mid-Market
  • 35% Enterprise
Netcore Customer Engagement and Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
171
Customer Support
116
Helpful
112
Customer Engagement
101
Engagement
99
Cons
Missing Features
49
Limitations
38
Poor Customer Support
38
Limited Features
35
Delays
32
Netcore Customer Engagement and Experience Platform features and usability ratings that predict user satisfaction
9.1
User Segmentation
Average: 8.4
8.8
Ease of Use
Average: 8.8
7.9
Text Bubble Walkthroughs
Average: 8.9
8.4
Audio-visual Walkthroughs
Average: 8.6
Get a quote
Tango
(139)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tango is different from other Digital Adoption Platforms in 3 important ways👇 1. You make training walkthroughs in minutes by doing the process. Tango Click-to-Create AI captures every step and does

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 65% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    101
    Easy Creation
    60
    Time-saving
    41
    Easy Editing
    33
    Intuitive
    27
    Cons
    Expensive
    10
    Screenshot Issues
    9
    Limited Options
    8
    Inaccuracy
    6
    Editing Difficulties
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tango features and usability ratings that predict user satisfaction
    8.3
    User Segmentation
    Average: 8.4
    9.5
    Ease of Use
    Average: 8.8
    9.4
    Text Bubble Walkthroughs
    Average: 8.9
    9.0
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

Tango is different from other Digital Adoption Platforms in 3 important ways👇 1. You make training walkthroughs in minutes by doing the process. Tango Click-to-Create AI captures every step and does

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 65% Small-Business
  • 27% Mid-Market
Tango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
Easy Creation
60
Time-saving
41
Easy Editing
33
Intuitive
27
Cons
Expensive
10
Screenshot Issues
9
Limited Options
8
Inaccuracy
6
Editing Difficulties
5
Tango features and usability ratings that predict user satisfaction
8.3
User Segmentation
Average: 8.4
9.5
Ease of Use
Average: 8.8
9.4
Text Bubble Walkthroughs
Average: 8.9
9.0
Audio-visual Walkthroughs
Average: 8.6
Get a quote
Spekit
(184)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spekit is the only enablement platform that centralizes and automatically surfaces the answers, content, and training sales reps need to thrive - right when and where they need it. Unite your playbo

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 22% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Spekit is a digital adoption platform that provides user assistance in their workflow, integrates with Salesforce, and allows for the creation and customization of training content.
    • Users frequently mention the ease of use, seamless integration with Salesforce, the ability to create and customize training content, and the exceptional customer support.
    • Reviewers mentioned challenges with the initial setup of content, limitations in search functionality, and the need for more granular permissions for various user roles.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spekit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Customer Support
    34
    Helpful
    33
    Integrations
    29
    Efficiency
    25
    Cons
    Missing Features
    13
    Search Limitations
    8
    Content Management
    7
    Inadequate Search Functionality
    7
    Inefficient Search Functionality
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spekit features and usability ratings that predict user satisfaction
    8.3
    User Segmentation
    Average: 8.4
    9.2
    Ease of Use
    Average: 8.8
    8.9
    Text Bubble Walkthroughs
    Average: 8.9
    8.6
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

Spekit is the only enablement platform that centralizes and automatically surfaces the answers, content, and training sales reps need to thrive - right when and where they need it. Unite your playbo

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 22% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Spekit is a digital adoption platform that provides user assistance in their workflow, integrates with Salesforce, and allows for the creation and customization of training content.
  • Users frequently mention the ease of use, seamless integration with Salesforce, the ability to create and customize training content, and the exceptional customer support.
  • Reviewers mentioned challenges with the initial setup of content, limitations in search functionality, and the need for more granular permissions for various user roles.
Spekit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Customer Support
34
Helpful
33
Integrations
29
Efficiency
25
Cons
Missing Features
13
Search Limitations
8
Content Management
7
Inadequate Search Functionality
7
Inefficient Search Functionality
7
Spekit features and usability ratings that predict user satisfaction
8.3
User Segmentation
Average: 8.4
9.2
Ease of Use
Average: 8.8
8.9
Text Bubble Walkthroughs
Average: 8.9
8.6
Audio-visual Walkthroughs
Average: 8.6
Get a quote
Appcues
(308)4.6 out of 5
Optimized for quick response
14th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appcues makes it easy to measure and improve product adoption on web and mobile apps—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publ

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appcues Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    59
    Easy Creation
    22
    Personalization
    20
    User Experience
    19
    Customer Support
    18
    Cons
    Limitations
    21
    Missing Features
    14
    Limited Customization
    13
    Lack of Customization
    9
    Lack of Integration
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appcues features and usability ratings that predict user satisfaction
    8.5
    User Segmentation
    Average: 8.4
    8.7
    Ease of Use
    Average: 8.8
    9.0
    Text Bubble Walkthroughs
    Average: 8.9
    8.4
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

Appcues makes it easy to measure and improve product adoption on web and mobile apps—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publ

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 35% Small-Business
Appcues Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
59
Easy Creation
22
Personalization
20
User Experience
19
Customer Support
18
Cons
Limitations
21
Missing Features
14
Limited Customization
13
Lack of Customization
9
Lack of Integration
9
Appcues features and usability ratings that predict user satisfaction
8.5
User Segmentation
Average: 8.4
8.7
Ease of Use
Average: 8.8
9.0
Text Bubble Walkthroughs
Average: 8.9
8.4
Audio-visual Walkthroughs
Average: 8.6
Intercom
(3,060)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a customer support and engagement platform that offers features such as email and chat organization, integration with other apps, and a variety of customer service tools.
    • Users like Intercom's intuitive interface, robust features, ease of use, and the wide range of possibilities it offers, including surveys, chat, series, banners, and a help center in the app.
    • Users experienced issues with the mobile version requiring significant improvement, the lack of a Polish language phone tool, and the pricing being high for smaller businesses, along with some advanced features requiring additional costs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    389
    Helpful
    252
    Features
    221
    Useful
    200
    Communication
    178
    Cons
    Missing Features
    97
    Chat Functionality
    78
    Limited Features
    74
    Lack of Features
    64
    Expensive
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    9.2
    User Segmentation
    Average: 8.4
    8.9
    Ease of Use
    Average: 8.8
    9.0
    Text Bubble Walkthroughs
    Average: 8.9
    9.0
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a customer support and engagement platform that offers features such as email and chat organization, integration with other apps, and a variety of customer service tools.
  • Users like Intercom's intuitive interface, robust features, ease of use, and the wide range of possibilities it offers, including surveys, chat, series, banners, and a help center in the app.
  • Users experienced issues with the mobile version requiring significant improvement, the lack of a Polish language phone tool, and the pricing being high for smaller businesses, along with some advanced features requiring additional costs.
Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
389
Helpful
252
Features
221
Useful
200
Communication
178
Cons
Missing Features
97
Chat Functionality
78
Limited Features
74
Lack of Features
64
Expensive
59
Intercom features and usability ratings that predict user satisfaction
9.2
User Segmentation
Average: 8.4
8.9
Ease of Use
Average: 8.8
9.0
Text Bubble Walkthroughs
Average: 8.9
9.0
Audio-visual Walkthroughs
Average: 8.6
Chameleon
(243)4.4 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chameleon is an advanced product adoption platform focused exclusively on helping you improve your users’ experience at every step of their journey—from onboarding and adoption to revenue and expansio

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chameleon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    79
    Customer Support
    41
    Intuitive
    27
    Surveys
    25
    Easy Setup
    24
    Cons
    Learning Curve
    18
    Lack of Integration
    14
    Software Bugs
    14
    Not Intuitive
    10
    Editor Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chameleon features and usability ratings that predict user satisfaction
    7.8
    User Segmentation
    Average: 8.4
    8.1
    Ease of Use
    Average: 8.8
    8.6
    Text Bubble Walkthroughs
    Average: 8.9
    8.0
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

Chameleon is an advanced product adoption platform focused exclusively on helping you improve your users’ experience at every step of their journey—from onboarding and adoption to revenue and expansio

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 35% Small-Business
Chameleon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
79
Customer Support
41
Intuitive
27
Surveys
25
Easy Setup
24
Cons
Learning Curve
18
Lack of Integration
14
Software Bugs
14
Not Intuitive
10
Editor Issues
9
Chameleon features and usability ratings that predict user satisfaction
7.8
User Segmentation
Average: 8.4
8.1
Ease of Use
Average: 8.8
8.6
Text Bubble Walkthroughs
Average: 8.9
8.0
Audio-visual Walkthroughs
Average: 8.6
iorad
(12)4.8 out of 5
Save to My Lists
Entry Level Price:$200 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    iorad provides a simple solution for creating guided step-by-step tutorials, instructions and knowledgebase articles for any desktop or web application. Train employees on how to use the apps that p

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 75% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • iorad Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Easy Creation
    1
    Easy Setup
    1
    Personalization
    1
    Time-saving
    1
    Cons
    Not Intuitive
    2
    Complex Usability
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • iorad features and usability ratings that predict user satisfaction
    5.0
    User Segmentation
    Average: 8.4
    9.3
    Ease of Use
    Average: 8.8
    8.8
    Text Bubble Walkthroughs
    Average: 8.9
    9.4
    Audio-visual Walkthroughs
    Average: 8.6
Product Description
How are these determined?Information
This description is provided by the seller.

iorad provides a simple solution for creating guided step-by-step tutorials, instructions and knowledgebase articles for any desktop or web application. Train employees on how to use the apps that p

Users
No information available
Industries
  • Computer Software
Market Segment
  • 75% Mid-Market
  • 17% Small-Business
iorad Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Easy Creation
1
Easy Setup
1
Personalization
1
Time-saving
1
Cons
Not Intuitive
2
Complex Usability
1
iorad features and usability ratings that predict user satisfaction
5.0
User Segmentation
Average: 8.4
9.3
Ease of Use
Average: 8.8
8.8
Text Bubble Walkthroughs
Average: 8.9
9.4
Audio-visual Walkthroughs
Average: 8.6
Read iorad Reviews
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WalkMe
Intercom
Totango
Whatfix
Inline Manual
Toonimo
UserIQ
Appcues
Pendo
Chameleon
Userlane
ChurnZero
Netcore Customer Engagement and Experience Platform
Newired
EdCast MyGuide
VisualSP
Gainsight Product Experience
Spekit
Tidio
iorad
Apty
AppLearn
Userpilot
HelpHero
Lemon Learning
UserGuiding
Ziplyne
Simpo
Userflow
Usetiful
Learning Pool - OnScreen Guides
Apxor
Lou by Totango
InAppStory
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OnRamp
ClickLearn
Bento
Tango
CommandBar
Plotline
Jimo
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Leaders
High Performers
Contenders
Niche
WalkMe
Intercom
Totango
Whatfix
Inline Manual
Toonimo
UserIQ
Appcues
Pendo
Chameleon
Userlane
ChurnZero
Netcore Customer Engagement and Experience Platform
Newired
EdCast MyGuide
VisualSP
Gainsight Product Experience
Spekit
Tidio
iorad
Apty
AppLearn
Userpilot
HelpHero
Lemon Learning
UserGuiding
Ziplyne
Simpo
Userflow
Usetiful
Learning Pool - OnScreen Guides
Apxor
Lou by Totango
InAppStory
Product Fruits
Candu
OnRamp
ClickLearn
Bento
Tango
CommandBar
Plotline
Jimo
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