The Top 20 Easiest To Use Chatbots Software

See the top Chatbots Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Chatbot Builder AI

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

98%

Mid Market

Qualified

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

11%

Mid Market

70%

Enterprise

19%

Birdeye

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

58%

Mid Market

35%

Enterprise

Tidio

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

FreshChat

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

60%

Mid Market

34%

Enterprise

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

Landbot

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

74%

Mid Market

20%

Enterprise

Outgrow

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

84%

Mid Market

13%

Enterprise

Botsonic

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

78%

Mid Market

17%

Enterprise

#10

Signals

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

54%

Mid Market

44%

Enterprise

#11

Smartsupp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

#12

Leadoo

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

53%

Mid Market

36%

Enterprise

11%

#13

SendPulse

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

#14

Chatsimple

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

81%

Mid Market

19%

#15

Sprinklr Service

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

29%

Mid Market

32%

Enterprise

39%

#16

Appy Pie

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

87%

Mid Market

10%

Enterprise

#17

Twixor

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

39%

Mid Market

49%

Enterprise

12%

#18

Podium

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

#19

Drift

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

27%

Mid Market

51%

Enterprise

22%

#20

Boost.ai

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

35%

Mid Market

41%

Enterprise

24%