Top Free Chatbots Software

Chatbot platforms use artificial intelligence (AI) and natural language processing (NLP) to simulate human-like conversations with users via text or speech interfaces. These free software platforms are designed to understand user queries, provide relevant responses, and assist with various tasks or inquiries in real-time.

Free chatbot software offers a viable alternative for businesses seeking to enhance their online presence and improve customer satisfaction without investing in costly software. They can be deployed on websites, messaging platforms, mobile apps, and social media channels, enabling businesses to automate customer support, sales, and marketing processes. Additionally, they can be used for various purposes, including answering frequently asked questions, guiding users through processes, collecting feedback, and facilitating transactions.

This free software list includes some of G2’s top free chatbot software such as Drift, Intercom, and Zendesk Support Suite.

If you'd like to see more products and to evaluate additional feature options, compare all Chatbots Software to ensure you get the right product.

View Free Chatbots Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
128 Chatbots Products Available
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Intercom
(3,062)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Chatbots software
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Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a customer support and engagement platform that offers features such as email and chat organization, integration with other apps, and a variety of customer service tools.
    • Users like Intercom's intuitive interface, robust features, ease of use, and the wide range of possibilities it offers, including surveys, chat, series, banners, and a help center in the app.
    • Users experienced issues with the mobile version requiring significant improvement, the lack of a Polish language phone tool, and the pricing being high for smaller businesses, along with some advanced features requiring additional costs.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.6
    Analytics
    Average: 8.4
    8.9
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a customer support and engagement platform that offers features such as email and chat organization, integration with other apps, and a variety of customer service tools.
  • Users like Intercom's intuitive interface, robust features, ease of use, and the wide range of possibilities it offers, including surveys, chat, series, banners, and a help center in the app.
  • Users experienced issues with the mobile version requiring significant improvement, the lack of a Polish language phone tool, and the pricing being high for smaller businesses, along with some advanced features requiring additional costs.
Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.6
Analytics
Average: 8.4
8.9
Collection of information
Average: 8.7
Zendesk Support Suite
(5,875)4.3 out of 5
Optimized for quick response
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a client support tool that offers a platform for managing customer queries across various channels such as email, live chat, phone, and social media.
    • Users frequently mention the user-friendly interface, the wide array of features, and the ability to integrate with other systems as key benefits of using Zendesk.
    • Reviewers noted that Zendesk has a steep learning curve, lacks flexibility in data export, and some users have experienced issues with customer service and support.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Control
    Average: 8.7
    8.1
    Analytics
    Average: 8.4
    8.3
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a client support tool that offers a platform for managing customer queries across various channels such as email, live chat, phone, and social media.
  • Users frequently mention the user-friendly interface, the wide array of features, and the ability to integrate with other systems as key benefits of using Zendesk.
  • Reviewers noted that Zendesk has a steep learning curve, lacks flexibility in data export, and some users have experienced issues with customer service and support.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.0
Control
Average: 8.7
8.1
Analytics
Average: 8.4
8.3
Collection of information
Average: 8.7
Messangi
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Messangi
(13)4.8 out of 5
Product Description
Messangi is a Customer Engagement Platform or CPaaS that enables brands to deliver personalized content and brand experiences across the customer journey. Our powerful multi-channel platform orchestra
Messangi features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
10.0
Control
Average: 8.7
10.0
Analytics
Average: 8.4
8.3
Collection of information
Average: 8.7
Tidio
(1,545)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Chatbots software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer service platform that integrates live chat, email, and social media messaging into one dashboard, using AI to automate tasks and offering a free plan.
    • Reviewers appreciate Tidio's intuitive interface, robust live chat feature, seamless integration with various platforms, and the efficiency it brings to managing customer communications.
    • Reviewers experienced limitations with Tidio such as the number of active chat operators in the free version, which can be restrictive for growing businesses or those with high customer interaction volumes.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Control
    Average: 8.7
    8.8
    Analytics
    Average: 8.4
    9.0
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer service platform that integrates live chat, email, and social media messaging into one dashboard, using AI to automate tasks and offering a free plan.
  • Reviewers appreciate Tidio's intuitive interface, robust live chat feature, seamless integration with various platforms, and the efficiency it brings to managing customer communications.
  • Reviewers experienced limitations with Tidio such as the number of active chat operators in the free version, which can be restrictive for growing businesses or those with high customer interaction volumes.
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.9
Control
Average: 8.7
8.8
Analytics
Average: 8.4
9.0
Collection of information
Average: 8.7
Drift
(1,235)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Drift is a communication platform that allows sales representatives to engage with potential prospects, schedule meetings, and pre-qualify inbound leads.
    • Users like Drift's easy integration with Gmail and other sales tools, its ability to provide insights on website visitors, and its automation features that save time and resources.
    • Reviewers mentioned issues with territory misalignment in lead distribution, a lagging iOS app, and a need for more user-friendly design and clearer notifications.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Control
    Average: 8.7
    8.1
    Analytics
    Average: 8.4
    8.2
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Drift is a communication platform that allows sales representatives to engage with potential prospects, schedule meetings, and pre-qualify inbound leads.
  • Users like Drift's easy integration with Gmail and other sales tools, its ability to provide insights on website visitors, and its automation features that save time and resources.
  • Reviewers mentioned issues with territory misalignment in lead distribution, a lagging iOS app, and a need for more user-friendly design and clearer notifications.
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.3
Control
Average: 8.7
8.1
Analytics
Average: 8.4
8.2
Collection of information
Average: 8.7
Learn more
Birdeye
(2,744)4.8 out of 5
Optimized for quick response
3rd Easiest To Use in Chatbots software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 58% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that assists in managing reviews, social media accounts, and customer interactions, with features such as a chatbot, review generator, and a comprehensive dashboard.
    • Reviewers like the user-friendly interface, the seamless integration with existing systems, the ability to manage social media and reviews in one place, and the responsive customer support team.
    • Users mentioned that the platform can be overwhelming at first due to the sheer number of features, the software takes time to get used to, and there have been issues with social media posts failing.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Control
    Average: 8.7
    9.0
    Analytics
    Average: 8.4
    9.1
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 58% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that assists in managing reviews, social media accounts, and customer interactions, with features such as a chatbot, review generator, and a comprehensive dashboard.
  • Reviewers like the user-friendly interface, the seamless integration with existing systems, the ability to manage social media and reviews in one place, and the responsive customer support team.
  • Users mentioned that the platform can be overwhelming at first due to the sheer number of features, the software takes time to get used to, and there have been issues with social media posts failing.
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.9
Control
Average: 8.7
9.0
Analytics
Average: 8.4
9.1
Collection of information
Average: 8.7
Learn more
Smartsupp
(571)4.7 out of 5
11th Easiest To Use in Chatbots software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartsupp – drive your online sales through conversations! Automate sales with Smartsupp. We offer everything you need to grow your online sales: AI, LeadGen chatbots, live chat, and much more you ca

    Users
    • CEO
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 96% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Smartsupp is a customer interaction tool with features such as real-time chat, detailed analytics, and chatbot automation templates.
    • Reviewers like the intuitive interface, easy setup and customization, the ability to manage and respond to customer inquiries in real-time, and the positive impact on online sales.
    • Reviewers noted issues with the mobile app, lack of certain features like multi-shop support and visitor tracking, high prices, and limited customization options for chat widgets.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Smartsupp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Control
    Average: 8.7
    8.8
    Analytics
    Average: 8.4
    8.8
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Smartsupp – drive your online sales through conversations! Automate sales with Smartsupp. We offer everything you need to grow your online sales: AI, LeadGen chatbots, live chat, and much more you ca

Users
  • CEO
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 96% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Smartsupp is a customer interaction tool with features such as real-time chat, detailed analytics, and chatbot automation templates.
  • Reviewers like the intuitive interface, easy setup and customization, the ability to manage and respond to customer inquiries in real-time, and the positive impact on online sales.
  • Reviewers noted issues with the mobile app, lack of certain features like multi-shop support and visitor tracking, high prices, and limited customization options for chat widgets.
Smartsupp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.9
Control
Average: 8.7
8.8
Analytics
Average: 8.4
8.8
Collection of information
Average: 8.7
Learn more
Landbot
(307)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:€40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Landbot.io, the no-code AI Chatbot Generator, empowers businesses to build frictionless conversational experiences from end-to-end. Turning conversations into revenue, Landbot helps Sales, Marketing

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 74% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Landbot is a tool for non-technical users to create chatbots with custom code and sophisticated inbuilt logic, offering various integrations and customization options.
    • Users frequently mention the ease of use, intuitive interface, and the ability to build custom logic using pre-existing blocks, along with the excellent customer support and the tool's potential for seamless design of various customer user flows.
    • Users mentioned the lack of features in the admin-facing portal for organizing conversations, the absence of a mobile app for on-the-go access, limited pricing levels, and the high cost of the AI feature in the WhatsApp solution.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Landbot features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Control
    Average: 8.7
    8.5
    Analytics
    Average: 8.4
    9.2
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Landbot.io, the no-code AI Chatbot Generator, empowers businesses to build frictionless conversational experiences from end-to-end. Turning conversations into revenue, Landbot helps Sales, Marketing

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 74% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Landbot is a tool for non-technical users to create chatbots with custom code and sophisticated inbuilt logic, offering various integrations and customization options.
  • Users frequently mention the ease of use, intuitive interface, and the ability to build custom logic using pre-existing blocks, along with the excellent customer support and the tool's potential for seamless design of various customer user flows.
  • Users mentioned the lack of features in the admin-facing portal for organizing conversations, the absence of a mobile app for on-the-go access, limited pricing levels, and the high cost of the AI feature in the WhatsApp solution.
Landbot features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
8.9
Control
Average: 8.7
8.5
Analytics
Average: 8.4
9.2
Collection of information
Average: 8.7
Kore.AI
(327)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no

    Users
    • Software Engineer
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 33% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore,aI is a platform that provides developers with features to quickly develop a virtual agent and integrate it with various apps for better workflow.
    • Reviewers like the user-friendly interface, comprehensive training, and the platform's robust feature set for developing sophisticated virtual assistants, as well as its seamless integration across various communication channels.
    • Users mentioned issues such as the platform being laggy, taking more time to reflect changes, having bugs that need fixing, and sometimes crashing without warning.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.9
    Analytics
    Average: 8.4
    8.9
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no

Users
  • Software Engineer
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Enterprise
  • 33% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore,aI is a platform that provides developers with features to quickly develop a virtual agent and integrate it with various apps for better workflow.
  • Reviewers like the user-friendly interface, comprehensive training, and the platform's robust feature set for developing sophisticated virtual assistants, as well as its seamless integration across various communication channels.
  • Users mentioned issues such as the platform being laggy, taking more time to reflect changes, having bugs that need fixing, and sometimes crashing without warning.
Kore.AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.9
Analytics
Average: 8.4
8.9
Collection of information
Average: 8.7
SendPulse
(564)4.6 out of 5
13th Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:$0
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - b

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 90% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SendPulse is a software that provides services such as email marketing, SMS, web push alerts, and chatbots, and integrates with various third-party software and tools.
    • Users like the user-friendly interface, the ability to integrate with other software, the range of features offered, and the responsive customer support.
    • Users reported issues with customer support response time, difficulty in navigating the panel, issues with chatbot functionality, and a lack of transparency in pricing.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SendPulse features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.6
    Analytics
    Average: 8.4
    8.8
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - b

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 90% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SendPulse is a software that provides services such as email marketing, SMS, web push alerts, and chatbots, and integrates with various third-party software and tools.
  • Users like the user-friendly interface, the ability to integrate with other software, the range of features offered, and the responsive customer support.
  • Users reported issues with customer support response time, difficulty in navigating the panel, issues with chatbot functionality, and a lack of transparency in pricing.
SendPulse features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.6
Analytics
Average: 8.4
8.8
Collection of information
Average: 8.7
Learn more
Botmaker
(286)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid bo

    Users
    • Analista
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 60% Mid-Market
    • 26% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Botmaker features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Control
    Average: 8.7
    7.9
    Analytics
    Average: 8.4
    8.2
    Collection of information
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    CI
    Easy and intuitive UX for conversation and dashboard design. Read review
Product Description
How are these determined?Information
This description is provided by the seller.

Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid bo

Users
  • Analista
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 60% Mid-Market
  • 26% Small-Business
Botmaker features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.6
Control
Average: 8.7
7.9
Analytics
Average: 8.4
8.2
Collection of information
Average: 8.7
Verified User in Information Technology and Services
CI
Easy and intuitive UX for conversation and dashboard design. Read review
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Customers.ai
(308)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customers.ai is the world's leading Website Visitor Identification and Remarketing solution. Key Features include: * Identify your anonymous website visitors by email * Restore Facebook Ad Remarket

    Users
    • Founder
    • Owner
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 84% Small-Business
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Customers.ai features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.8
    Control
    Average: 8.7
    9.9
    Analytics
    Average: 8.4
    9.9
    Collection of information
    Average: 8.7
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Renaly Ruth P.
    RP
    The features are spot-on, and the platform is quite attractive. This is an excellent tool for social media managers like me who have to handle... Read review
    Verified User in Marketing and Advertising
    UM
    This sales outreach automation tool is very easy to use. Price is fair considering its exceptional features. Creating a funnel is also very easy... Read review
Product Description
How are these determined?Information
This description is provided by the seller.

Customers.ai is the world's leading Website Visitor Identification and Remarketing solution. Key Features include: * Identify your anonymous website visitors by email * Restore Facebook Ad Remarket

Users
  • Founder
  • Owner
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 84% Small-Business
  • 13% Mid-Market
Customers.ai features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
9.8
Control
Average: 8.7
9.9
Analytics
Average: 8.4
9.9
Collection of information
Average: 8.7
Renaly Ruth P.
RP
The features are spot-on, and the platform is quite attractive. This is an excellent tool for social media managers like me who have to handle... Read review
Verified User in Marketing and Advertising
UM
This sales outreach automation tool is very easy to use. Price is fair considering its exceptional features. Creating a funnel is also very easy... Read review
Learn more
Botpress
(227)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Botpress is a user-friendly conversational AI platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots for various applications. As a pioneer in the c

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Botpress is a platform for creating AI bots, allowing users to enhance built-in features with custom coding and offering integration capabilities.
    • Reviewers like the user-friendly interface, the ability to build and deploy chatbots easily, and the extensive range of integrated chat channels.
    • Users experienced challenges with using the Studio effectively on a smaller screen, and some found the lack of integration with certain platforms like Google Sheets limiting.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Botpress features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Control
    Average: 8.7
    8.1
    Analytics
    Average: 8.4
    8.4
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Botpress is a user-friendly conversational AI platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots for various applications. As a pioneer in the c

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 78% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Botpress is a platform for creating AI bots, allowing users to enhance built-in features with custom coding and offering integration capabilities.
  • Reviewers like the user-friendly interface, the ability to build and deploy chatbots easily, and the extensive range of integrated chat channels.
  • Users experienced challenges with using the Studio effectively on a smaller screen, and some found the lack of integration with certain platforms like Google Sheets limiting.
Botpress features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.5
Control
Average: 8.7
8.1
Analytics
Average: 8.4
8.4
Collection of information
Average: 8.7
FreshChat
(466)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 59% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • FreshChat is a customer service tool that integrates live chat functionality with AI bot support and self-service solutions to deliver scalable, omnichannel support to clients.
    • Reviewers frequently mention the user-friendly interface, the ability to seamlessly switch between conversations, view customer history, and collaborate internally, and the AI-operated bot with effective responses.
    • Reviewers mentioned issues such as bugs that took months to sort out, slow system speed, lack of support, occasional lags, and limitations in customization options and chatbot templates.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    8.5
    Analytics
    Average: 8.4
    8.8
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 59% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • FreshChat is a customer service tool that integrates live chat functionality with AI bot support and self-service solutions to deliver scalable, omnichannel support to clients.
  • Reviewers frequently mention the user-friendly interface, the ability to seamlessly switch between conversations, view customer history, and collaborate internally, and the AI-operated bot with effective responses.
  • Reviewers mentioned issues such as bugs that took months to sort out, slow system speed, lack of support, occasional lags, and limitations in customization options and chatbot templates.
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
8.5
Analytics
Average: 8.4
8.8
Collection of information
Average: 8.7
Appy Pie
(1,370)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (

    Users
    • CEO
    • Owner
    Industries
    • Health, Wellness and Fitness
    • Education Management
    Market Segment
    • 87% Small-Business
    • 10% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Appy Pie is a platform that allows users to create apps without coding knowledge, offering a range of features and customer support.
    • Reviewers frequently mention the user-friendly nature of the platform, the range of features available, and the responsive and helpful customer support.
    • Reviewers experienced issues with occasional app crashes, slow response times from support, limited customization options, and some found the cost to be high for individual users.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appy Pie features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Control
    Average: 8.7
    9.3
    Analytics
    Average: 8.4
    9.2
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (

Users
  • CEO
  • Owner
Industries
  • Health, Wellness and Fitness
  • Education Management
Market Segment
  • 87% Small-Business
  • 10% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Appy Pie is a platform that allows users to create apps without coding knowledge, offering a range of features and customer support.
  • Reviewers frequently mention the user-friendly nature of the platform, the range of features available, and the responsive and helpful customer support.
  • Reviewers experienced issues with occasional app crashes, slow response times from support, limited customization options, and some found the cost to be high for individual users.
Appy Pie features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.2
Control
Average: 8.7
9.3
Analytics
Average: 8.4
9.2
Collection of information
Average: 8.7
Glassix
(201)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Glassix is a platform that provides a unified inbox and AI chatbot for customer support and operations, allowing users to customize reports, schedule reports, analyze data, and automate conversations across various channels.
    • Reviewers frequently mention the ease of use, the ability to automate a significant portion of their conversations, and the positive impact on their key performance indicators such as customer satisfaction, first response time, and agent productivity.
    • Users experienced occasional glitches and delays in responses, and expressed a desire for more documentation, tutorials, and faster customer support response times.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.6
    Control
    Average: 8.7
    9.5
    Analytics
    Average: 8.4
    10.0
    Collection of information
    Average: 8.7
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Glassix is a platform that provides a unified inbox and AI chatbot for customer support and operations, allowing users to customize reports, schedule reports, analyze data, and automate conversations across various channels.
  • Reviewers frequently mention the ease of use, the ability to automate a significant portion of their conversations, and the positive impact on their key performance indicators such as customer satisfaction, first response time, and agent productivity.
  • Users experienced occasional glitches and delays in responses, and expressed a desire for more documentation, tutorials, and faster customer support response times.
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.6
Control
Average: 8.7
9.5
Analytics
Average: 8.4
10.0
Collection of information
Average: 8.7
Learn more