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Video Call 1800RESPECT
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1800RESPECT is Australia’s national domestic, family and sexual violence counselling, information and support service
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You can contact the service in four ways: call 1800 737 732, text 0458 737 732, online chat and video call via our website.
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Whatever your situation, it is important to know that help and support are available
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This page answers some of the common questions people have about video calling our service.
Video calling 1800RESPECT
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Link: Click the video icon in the footer to start
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Available: Monday – Friday, 9am-5pm AEST (except national public holidays) no appointment needed
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Requirements:
- Mobile, tablet or computer (desktop or laptop) with a microphone, speakers and camera
- An internet connection
- A supported operating system and browser
Key Resources:
What to expect when you video call us
Video call service is only available from Monday to Friday, 9am-5pm AEST (except national public holidays). You can click the link on the footer to start video call service. Please note: you do not need an appointment to video call 1800RESPECT.
When you use the 1800RESPECT video call service, you will need to:
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Agree to our Privacy Policy and for the video call to be recorded. If you do not want to continue, we will ask you to contact us on another channel.
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Provide your preferred name. You can provide a fake name if you prefer.
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Provide your location (State or Territory). We collect this information for your safety, in case of an emergency.
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Provide your mobile number so that we can send you a verification text. You should delete the verification text once your code has been used if you’re worried about someone finding out you contacted 1800RESPECT.
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Read and agree to 1800RESPECT’s Terms and Conditions.
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Allow access to the camera and microphone on your device or computer.
Video call service is only available from Monday to Friday, 9am-5pm AEST (except national public holidays).
Frequently asked questions about video calling 1800RESPECT
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An internet connection
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A microphone, speakers and camera
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A supported operating system
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computer: macOS 10.11, Windows 7 or newer
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mobile device or tablet: iOS 11.0 or newer, iPadOS 13 or newer, Android 6.0 or newer
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A supported browser (Chrome, Firefox, Safari, Edge).
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Another person can be in the room to support you during the video call. However, our counsellors will speak with the person seeking support.
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1800RESPECT can arrange for an interpreter from the Translating and Interpreting Service (TIS) to join the video call via audio only.
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Anyone who is d/Deaf or finds it hard to hear or speak to hearing people on the phone, can contact 1800RESPECT via the National Relay Service (NRS). While the NRS has a Video Relay service, please note that it cannot be used in tandem with 1800RESPECT’s video call service. Third parties can only join 1800RESPECT’s Video Call service via audio only.
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More information here: Accessibility | 1800RESPECT
For other frequently asked questions, please visit: Contacting 1800RESPECT - what to expect | 1800RESPECT
If you or someone you know is experiencing, or at risk of experiencing, domestic, family or sexual violence, call 1800 737 732, text 0458 737 732 or visit our website for online chat and video call services:
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Available 24/7: Call 1800 737 732, text 0458 737 732 or online chat
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Mon-Fri, 9am-5pm AEST (except national public holidays): video call (no appointment needed)
In an emergency, call 000.
