1,198 total
I have got my small salon nearly 8 yeas now and I started using Verifone from the opening time. Now I am changing the new version but still from this company. I would say that I always have wonderful support and caring from the Verifone Team.
Thank you so much for helping me a lot through those years. I highly recommended this company for others.
Date of experience: 13 November 2024
This company is highly recommended. The customer services are totally into the top and in my case it was Nicla that handled my case. The kindness, understanding and fairness's are outstanding. I will be a customer at Verifone for years to come, if not forever. Nicla and other employs at Verifone, gave me to believe how much I can trust Verifone in resolving to the best outcome for the customer.
Thank you so much Nicla for helping me solving my contract and giving your time to do so much more, with fairness and kindness, patients and trust. I want also to send my thanks and greetings to others involved in my case.
Date of experience: 02 May 2022
The overall experience was good. Great communication with the team. They help you overcome any problem you encounter. The service is smooth and works fast. The integration with Shopify is very easy to make, once you have all the keys.
Date of experience: 12 December 2023
I need to thank especially fast and professional service that I got from Adiel. Everything went very smoothly and we got everything in time. Many many thanks!
Date of experience: 14 October 2022
Date of experience: 10 October 2024
I just want to express how pleased and satisfied I’m with the kindly and professional help I received from Verifone, specifically from one of your employees Daka who really understand what customer service is about.
Date of experience: 30 October 2021
Super service fra start til slut ifm. ny dankortmaskine
Date of experience: 11 May 2020
Date of experience: 23 October 2020
Malene Bertell was great at helping us solve long term issues with our terminals. She was patient searching for the problems and solutions we needed to be solved. She was the first and only one who really cared enough to keep going into a thread of mishapenings. Your the best Malene!!!
Date of experience: 23 June 2022
Reply from Verifone Denmark A/S
Dear Bea
Thank you so much for the very nice review. I’m so happy to hear that everything worked out and that Malene helped you. I will of course pass on the praise to her, and we will review the case, so it doesn't happen again.
All best wishes (and hopefully a fantastic weekend) 😊
Karen
I made a 3 year contract. The company never assists with problems - payments comes without any clear system to my bank. I never had a week without difference in revenue and money transferred to my account. I asked to cancel my contract due to fails and mistakes from Verifone but they refuses to release me eventhough they fully agree with me they have many problems with service and support in urgent cases.
Date of experience: 31 July 2024
Reply from Verifone Denmark A/S
Hi
I would like to take a look on your case. I have asked for your informations. You are welcome to call our customer service tlf: 35151115, then we will be able to help you with a good solution.
I would strongly advice against using Verifone. We've been customers for over 10 years and when we decided to swap to a different provider (by the way, it's possible to find way better and cheaper alternatives out there) we couldn't end the agreement before renewal in January. This means we're stuck with Verifone for another year. In the other words: we're paying for their service, even though we don't use it and we told them to end it before renewal. What a nice and dishonest cash cow.
Date of experience: 04 December 2022
Reply from Verifone Denmark A/S
Hi Anton,
Thank you for your insightful review.
I'm very glad you've been a loyal customer for so many years. Thank you for that.
Since you gave your resignation in the beginning of December, and not by the end of notice period September 30th, we unfortunately have to follow our terms. Despite of threats of SoMe reviews etc.
Since you've been a customer with us since 2009, I could have hoped that you would have kept aligned with our terms for resignation which changed to the current in 2015. Terms and conditions are always available online on www.verifone.dk as well as our customer service always is at your hand to answer any questions our customers might have.
I hope that your new supplier is the right choice for you and your business.
Best regards,
Marie, Verifone
Have applied for the betalingsterminal. Got through a lenghty process that took days. After almost 2 weeks of waiting, i gave them a call, asking them when can we expect to get our terminal, to which they've replayed
"We are sorry, but our money anti laundering team has decieded to reject your application"
What is the reason?
We cannot tell you.
Couldn't you ate least let us know?
We are sorry, we've forgotten.
For 2 weeks we could not open our restaurant because they have forgotten to let us know that they have rejected the application..
We are running 4 different businesses in Denmark with indløsningsaftaler without any issue what so ever.
Anyways, we got in touch, on the same day (Thursday) with Worldline (Bambora) and our terminal is on the way and will be delivered on monday, literally 2 working days process, from the moment of applying to the point when we will have out terminal delivered.
Date of experience: 04 April 2024
Reply from Verifone Denmark A/S
Hi Igor
I am sorry for your experience in connection with the creation of a payment terminal agreement.
Unfortunately, I do not have the opportunity to repond concretely to your inquiry, as we have asked for your contact information so that I can see what the base for the rejection from the AML (Anti Money Laundry ) team was.
The answer is based on the missing information will therefore be general.
At Verifone, we follow the rules set for AML and if we do not receive the correct information and documents required in relation to e.g right og subscription bank information etc. then we do not have the opportunity to create an agreement.
The normal custom is that you as the customer will be asked to provide the missing or correct information/documents etc. and if this is not received, then the agreement can not be created.
For good reasons I can not comment on how other companies handle these cases.
Fin betjening, god information.
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Date of experience: 13 December 2019
