Latest stories
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Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
Article
2 min read
How AI can help businesses hedge against uncertainty
For businesses, resilience isn’t a mantra; it’s a must have. That’s why many are turning to AI – and their CX teams – to help them navigate challenging times.
5 min read
Here’s why AI is the key to more empathetic customer experience
If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experience at scale.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Ebook
Unlock personalised service at scale with a unified customer view
Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.
Guides and ebooks
Gartner: 3 Ways AI Benefits Customer Service Organisations
A recent report from Gartner explains how customer service organisations can benefit from using AI to cut costs and add value.
Article
5 min read
Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
Article
5 min read
Sustainable shopping: Why retailers must go all in on green
According to researchers from the National Retail Federation, half of all shoppers will pay extra for…
Turbocharge your CX with Zendesk and AWS
Learn how to deliver faster retail customer service with Zendesk on AWS.
Article
5 min read
Why manufacturers must shift gears from product to CX, powered by AI
Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…
Article
7 min read
How the UK’s top 30 ecommerce retailers are taking online CX to the next level
Retailers across the UK have shown incredible flexibility and resilience when it came to investing in…
6 min read
Shaping the future of intelligent CX with Zendesk AI
Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve the customer experience.
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris
This year’s WorldPride theme is Gather. Dream. Amplify. In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of Pride employee committee, Scott Morris, shines a light on why now is such a pivotal moment for Pride community members and allies to rally together.
Article
11 min read
Deep learning vs. machine learning: what’s the difference?
Here’s the easiest takeaway for understanding the difference between deep learning and machine learning: all deep learning is machine learning, but not all machine learning is deep learning.
Article
4 min read
How AI infused immersive CX can help retailers win the battle for customer loyalty
The money in our wallets doesn’t go as far as it used to. Prices are increasing—the…
How AI is boosting agent intelligence – and evolving the CX team
Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.
How manufacturers can cut service costs with AI and automation
See how leading manufacturers are using artificial intelligence to stay ahead of the competition.
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