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Zendesk
Software Development
San Francisco, California 513,026 followers
The intelligent heart of customer experience.
About us
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
- Website
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https://www.zendesk.com
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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🤩 Customer satisfaction measures how happy your customers are with your products or services. For many businesses, it's the key to success — and the reason some fail: https://zdsk.co/3AB0PtX
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Data security is crucial for government services. Indigov's Alexander Kouts explains the importance of Zendesk's FedRAMP authorization and how the authorization protects constituent data: https://zdsk.co/4dEBkXH
AI and data security in government | Conversations with Zendesk
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👀 Ready to embrace AI in customer experience? Join Zendesk and CCW for a deep dive into overcoming AI adoption obstacles and building customer trust: https://zdsk.co/3M56qLR
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🛫 Going is reaching new heights with Zendesk: https://zdsk.co/4dkvvhV 💸 The flight service that connects travelers to cheap airfare chose Zendesk to help consolidate different sources of information and channels in an efficient, cost-effective way. ✅ The result included cost savings, improved SLAs, self-service deflection, and employee satisfaction. But that's not all: Introducing AI and automations will be the next step on the company’s CX journey.
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Zendesk reposted this
In today’s fast-paced digital world, some of the most frustrating experiences we all encounter unfortunately are with customer service teams. You know the scenario: you're struggling to resolve an issue, but you're lost in a maze of irrelevant automated recordings and endless menu options. It’s not just an inconvenience — it’s a breakdown in human connection. It’s an issue that's at the forefront of every CX leader’s mind, and even the Biden Administration announced this week a government-wide effort to crack down on these poor customer experiences. https://lnkd.in/gexWTFGV Here’s my take: With all the hype around AI, it’s easy to forget that no matter what industry you’re in, every interaction is ultimately in service to humans. This focus on human interaction is even more important as we advance toward a world where 100% of customer interactions will involve AI in some form, and 80% of all inquiries will be resolved without the help of a human agent. It’s a massive amount of change in a very short period, but when done right, AI can help create connections that actually are more personal and relevant. Zendesk believes AI shouldn’t be something you tack on like a sidekick and constantly prompt for answers. The magic happens when you have AI that is purpose-built to enhance human connection sitting at the core of your system; continually learning and improving over time, resolving more issues through automation, enhancing the productivity of agents, and enabling you to assess and fix issues with confidence. It all adds up to exceptional service that’s more accurate, personalized, and empathetic for every human on the other end. As our Head of AI, Cristina Fonseca, points out “AI agents are not just altering the customer service landscape; they’re elevating the human role within it. What we’re seeing is customer service professionals transitioning from routine task handlers to expert problem solvers and relationship builders. With AI handling the basics, teams can focus on complex issues, deliver personalized service, and drive customer loyalty.” While automation and artificial intelligence have their place, they should never replace the fundamental human interactions that build trust and resolve issues efficiently. It’s crucial that as we advance technologically, we don’t lose sight of the human element that makes our services truly valuable. Let's continue pushing for progress and backing initiatives that prioritize human-centered experiences. Ultimately, the end customer is always human, so keeping the focus on them makes the difference. #customerservice #CX #AI
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Zendesk reposted this
Being customer-first is a core part of Zendesk. Hearing our customers’ stories keeps us rooted in what we do, and I really admire this one about next-generation insurance provider Openly. By combining cutting-edge technology with industry expertise and Zendesk's omnichannel support, they have achieved an impressive 96% customer satisfaction rate while providing expert assistance within 30 seconds or less. They are additionally utilizing our generative AI tools to account for all the details a customer might need when they ask a question, to ensure speedy but accurate customer service. It's inspiring to see how Tim Kyse, VP of Customer Experience at Openly, and his team have utilized their CX suite and the technology of AI to scale their operations and attract top talent. I love witnessing Openly's journey first-hand as they continue to grow and evolve into an enterprise-volume business. #CXSuccess #CaseStudy https://lnkd.in/ede-YsdW
Insurance startup Openly taps Zendesk to help outpace competition
zendesk.com
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70% of customer experience leaders predict wait times will disappear by 2027. 📞 👀 Learn what else the future has in hold with our free AI #CXTrends report: https://zdsk.co/4dDjXG6
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Apply to attend the Zendesk AI Summit in New York City: https://zdsk.co/3YGvMHq 💡 Hear from renowned AI experts, including Mansueto Ventures CEO Stephanie Mehta 🤝 Connect with CX industry leaders and experts 🌌 Get an exclusive first look at #ZendeskAI innovations
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77% of leaders believe “traditional customer experience will be dead” by 2027. 👀 Join CCW and Zendesk to see exclusive research on how AI is evolving into the heartbeat of CX, and what this means for you today: https://zdsk.co/3MiJsB7
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