CASE STUDIES • Radisson Collection Hotel, Santa Sofia Milan
How Planet’s integrated payments and software solution modernised the historic Radisson Collection Hotel, Santa Sofia Milan
The Radisson Collection Hotel, Santa Sofia Milan is an exclusive hotel in the heart of the city. The hotel has transformed a 1960’s office building into a refined lifestyle experience, reflecting Milan’s contemporary, cosmopolitan atmosphere. So when the building was renovated, the team turned to Planet to complete the luxury experience for their guests with new infrastructure for the hotel.
Challenge
To provide a seamless payments experience, the Radisson Collection Hotel, Santa Sofia Milan needed a flexible Gateway solution that integrated fully with their existing PMS, so accounting and reconciliations could be centralised. Their goal was to reduce security risks and human error from manually inputting card details. Plus, the hotel wanted to boost efficiency and save time, offering a smoother, streamlined payment experience for their guests.
Solution
Planet’s integrated payments with PMS solution transformed the Radisson Collection Hotel, Santa Sofia Milan’s approach to payments. As their preferred corporate partner for integrated payment solutions, Planet was the only provider that could integrate with the hotel’s PMS. This gives guests a frictionless experience and allows staff to securely and efficiently take payments.
Radisson Hotel Collection, Santa Sofia Milan
Radisson Hotel Collection, Santa Sofia Milan
“As our preferred payments provider, we’re happy with how Planet’s integrated solution has helped our team become more efficient and give our guests a great experience at the Radisson Collection Hotel, Santa Sofia Milan. In particular, from a security perspective the tokenisation solution allows us to guarantee data privacy for our guests during their stay.”
Giovanni Borgese
IT Manager, Italy
Results
The Radisson Collection Hotel, Santa Sofia Milan is now ready for the future of hospitality, with a fully integrated payments and software solution tailored to their needs and the needs of their guests. Planet has supported their tokenisation solution, avoiding security risks from manually dealing with guest card details. And with Planet’s integrated solution, the team have centralised reconciliations and accounting. This has ensured an efficient experience for guests and given staff more time back to focus on delivering a luxury guest experience.
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