We have detected your city as

NOT NOW CHANGE
Avatar
Back
Search by pincode
OR
Popular Cities
Down
back Help Desk
Help Desk
Quick Links

Terms of Use

Vijaysales.com provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Vijaysales.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. Vijaysales.com reserves the right to change this Site and these terms and conditions at any time.Vijaysales.com retains the right to deny access to anyone who we believe has violated any of these Terms of Use. If you are under 18, you may use Vijaysales.com only with involvement of a parent or guardian.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING

Contents Posted on Site

You are responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, "Content"). Such Content will become the property of Vijaysales.com throughout the universe. Vijaysales.com shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by Vijaysales.com, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use.

a)
You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.
b)
Vijaysales.com may review, edit, reject, refuse to post and/or delete any Content that in the sole judgment of Vijaysales.com violate these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person.
c)
Any information provided by you on this site shall not be misleading in any way.
d)
You may not post or transmit Content, (even if made in a joking, sarcastic or unintended manner), if it in any way:
  • is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • harasses or advocates harassment of another person;
  • promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
  • infringes upon or violates any third party's rights [(including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorised disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
  • promotes an illegal or unauthorised copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  • contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
  • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses
  • contains video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian).
  • tries to gain unauthorised access or exceeds the scope of authorised access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  • Engages in commercial activities and/or sales without Vijaysales's prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items related to the Sites. Throughout this Terms of Use,Vijaysales.com's "prior written consent" means a communication coming from Vijaysales.com's legal department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization;
  • solicits gambling or engages in any gambling activity which Vijaysales.com, in its sole discretion, believes is or could be construed as being illegal;
  • contains viruses, time bombs, trojan horses, cancelbots, worms or other harmful or deleterious components or devices;
  • interferes with another user's use and enjoyment of the Sites or any other individual's user and enjoyment of similar services; or
  • Refers to any website or URL that, in the sole discretion of Vijaysales.com, contains material that is inappropriate for the Sites, contains content that would be prohibited on the Sites, or violates the letter or spirit of these Terms of Use.
e)
You must use the Sites in a manner consistent with any and all applicable laws and regulations. Illegal and/or unauthorised uses of the Sites, including without limitation, collecting usernames and/or email addresses of registered members by electronic or other means for the purpose of sending unsolicited email and unauthorised framing of or linking to the Sites, are not permitted. This includes the unauthorised interception of the data stream coming from or going into the Sites, as well as attempting to gain unauthorised access to the Sites or exceeding your authorized access.
f)
You may not engage in advertising to, or solicitation of, other users through the Sites to buy or sell any products or services, including, but not limited to, products or services related to the Sites. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Sites. It is also a violation of these Terms of Use to use any information obtained from the Sites in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Sites without their prior explicit consent. In order to protect our users from such advertising or solicitation, Vijaysales.com reserves the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period to a number which Vijaysales.com deems appropriate in its sole discretion.
g)
You understand that Vijaysales.com has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Sites) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
h)
Vijaysales.com reserves the right, but has no obligation, to monitor the materials Vijaysales.com reserves the right, but has no obligation, to monitor the materials posted in the public areas of the Sites. Vijaysales.com shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right of Vijaysales.com, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST IN THE PUBLIC AREAS OF THE SITES AND IN YOUR PRIVATE MESSAGES. Please be advised that Content posted in public areas of the Sites does not necessarily reflect the views of Vijaysales.com. In no event shall Vijaysales.com assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Sites. You hereby represent and warrant that you have all necessary rights in and to all Content you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
i)
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Sites, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Vijaysales.com shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Sites.
j)
It is possible that other users (including unauthorised users or “hackers”) may post or transmit offensive or obscene materials on the Sites and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Sites, and that the recipient may use such information to harass or injure you. Vijaysales.com does not approve of such unauthorised uses but by using the Sites you acknowledge and agree that Vijaysales.com is not responsible for the use of any personal information that you publicly disclose or share with others on the Sites. Please carefully select the type of information that you publicly disclose or share with others on the Sites.
k)
Vijaysales.com shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
l)
You are prohibited from violating or attempting to violate the security of the site including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorised to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

Vijaysales.com does not take responsibility or liability or warrant including but not limited to, the actions, products, content and services on Vijaysales.com’s website, which are linked through including but not limited to Affiliates and sites using Vijaysales.com’s APIs. In addition,Vijaysales.com provide links to the sites of affiliated companies and certain other businesses for which, Vijaysales.com is not responsible for examining or evaluating the products and services offered by them, and we do not warrant the offerings of, any of these businesses or individuals or the content of their website.

Use of the Site is governed by our Privacy Policy, which can be located at Privacy Policy

1)
Use of the Site is governed by our Privacy Policy, which can be located at Privacy Policy
2)
You further declare that the Product will be acquired for personal use of the Consignee and/or Buyer. The Product will not be sold, resold, bartered or in any way disposed for profit.

This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided by Vijaysales.com “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Vijaysales.com does not warrant that:

- This website will be constantly available, or available at all; or

- The information on this website is complete, true, accurate or non-misleading.

Vijaysales.com will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, this website. Vijaysales.com does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communication sent from Vijaysales.com are free of viruses or other harmful components.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

All the products sold on Vijaysales.com are governed by different state laws and if Vijaysales.com is unable to deliver such products due to implications of different state laws, Vijaysales.com will return or will give credit for the amount received by Vijaysales.com from the sale of such product that could not be delivered to you.

You will be required to enter a valid phone number while placing an order on Vijaysales.com. By registering your phone number with us, you consent to be contacted by Vijaysales.com via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. Vijaysales.com will not use your personal information to initiate any promotional phone calls or SMS'es.

While availing any of the payment method/s offered by Vijaysales.com, Vijaysales.com is not responsible or takes no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:

  1. lack of authorization for any transaction/s,
  2. or exceeding the preset limit mutually agreed by you and between your "Bank/s",
  3. or any payment issues arising out of the transaction,
  4. or decline of transaction for any other reason/s.

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Mumbai.

Unless otherwise specified, the material on Vijaysales.com is presented solely for the purpose of sale India. Vijaysales.com makes no representation that materials in Vijaysales.com are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Vijaysales.com is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

This site is controlled and operated by Vijaysales.com. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Vijaysales.com web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

You agree that any use on the site is at your own risk and Vijaysales.com is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Products sold on Vijaysales.com are not for people below aged 18, however any products available for children below age 18, can be bought by adults.

All items purchased from Vijaysales.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Vijaysales.com tries to be as accurate as possible. However, Vijaysales.com does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Vijaysales.com itself is not as described, your sole remedy is to return it in unused condition.

Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers' prices of the product may vary. The price taken into consideration will be at the time of order confirmation and payment done by the customer. If Vijaysales.com comes across any such difference in pricing due to any issues, it has all the rights to rectify the same or cancel the order.

In a credit/debit card transaction you must use your own credit/debit card. Vijaysales.com will not be liable for any credit card fraud. The liability to use a card fraudently will be on the user and the onus to “prove otherwise” will be exclusively on the user. Vijaysales.com.You further agree and undertake to provide the correct and valid credit card details to Vijaysales.com

Vijaysales.com reserves the right to cancel any order placed using credit card which holds International billing address.

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Vijaysales.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Vijaysales.com reserves the right to cancel any order without any explanation for doing so, under situation where Vijaysales.com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Vijaysales.com policy or for any other reason. However, Vijaysales.com will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.

If users/customers are not responding to our calls, emails or via any communication within the 8 days from date of purchased then Vijaysales.com has to right to cancel any order without any explanation.

Vijaysales.com reserves the right to communicate with Users regarding this site and the User’s use of this site or any product or service purchased by the user on this site.

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to [email protected]

You agree to defend, indemnify and hold harmless Vijaysales.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Vijaysales.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

VS+ Extended Warranty, a service that is brought to you by Vijay Sales (INDIA) Private Limited & powered by Onsite Electro Services Pvt. Ltd.

What is VS+ Extended Warranty?

VS+ Extended Warranty is an extended warranty service that replicates and extends the manufacturer’s warranty. That means that if your device suffers a malfunction or breakdown, we will repair or replace it for you. We bear all the costs required to fix it. We do all the legwork required for fix it. You use the device with tender love & care; we fix the device with same tender love & care.

VS+ Extended Warranty offers coverage for all your Mobiles, Tablets, Laptops, Cameras, Air Conditioners, Washing Machines, Televisions Refrigerators, Audio Systems, Home Theatres, Desktops, Microwaves, Dishwashers, Dryers, Printers, Room Coolers & Water Purifiers.

What are the awesome benefits of VS+ Extended Warranty?

VS+ Extended Warranty comes with a host of features that are designed to not only safeguard your device, but also save you from the hassle of getting your device repaired

1.
Maximum Coverage: VS+ Extended Warranty replicates the manufacturer’s warranty for up to 4 additional years after its expiry for qualified products. This ensures that your device is covered throughout its life cycle.
2.
Cashless: This program is completely cashless. There are no hidden fees or charges.
3.
All costs are covered: Whether it is costs of repairs, labour, transportation or taxes, we cover all the charges associated with repairing your device. You pay nothing.
4.
Free Pick & Drop or At-Home repairs: Whether it means picking up your device or sending a technician at your home to repair your device, we will ensure that you never have to interact with a Service Centre ever again.
5.
No Paperwork Required: VS+ Extended Warranty has a hassle free process to file a Service Request. You don’t have to submit any other document or fill up any forms except for the invoice copy
6.
Genuine Spare Parts guarantee: Your devices will be repaired by trained personnel and using genuine spare parts every single time.
7.
No Depreciation: We will cover the full value of the device till the end of the plan.
8.
Preventive Maintenance: We understand that your Air Conditioners and Water Purifiers need to be serviced regularly, hence we will service them for you free of cost.
Term of VS+ Extended Warranty

You can opt to protect your device for up to 4 additional years. The term of VS+ Extended Warranty available is based on what the normal life cycle of the device is supposed to be. While opting for VS+ Extended Warranty for your device, please keep in mind that the total term of the manufacturers’ warranty and term of VS+ Extended Warranty does not exceed 5 years.

For e.g.: If your Air Conditioner has 1 year manufacturers’ warranty, you can opt for VS+ Extended Warranty for up to 4 additional years. However, if your Air Conditioner comes with 2 years manufacturers’ warranty, you can opt for VS+ Extended Warranty for maximum 3 additional years.

Help us, help you
1.
Buy VS+ Extended Warranty along with your device and ensure that you are buying the right plan based on the price of your device.
2.
At the time of purchasing the plan, ensure that the invoice issued to you by your retailer has the IMEI/Serial Number that matches the one of the device.
3.
Provide accurate & timely information when requested by us.
4.
We request you to submit the device and invoice to us promptly and respond to any queries raised in a timely manner.
5.
If the IMEI/Serial Number has changed on account of repairs or exchange by your retailer or the service centre, please provide us with a Swap Letter that will allow us to authenticate that you are still using the same device.
6.
And most importantly, use your device with the tender love and care that it deserves
Raising a Service Request

The worst has happened; your device has suffered a breakdown. Do not worry; we are here to help you.

1.
Call us on 022 6622 7722 or email us on [email protected] within 7 days and tell us about malfunction that has occurred.
2.
Keep copies of your purchase invoice bearing the IMEI/Serial number ready.
3.
Ensure that the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice.
4.
We will keep you posted regarding the progress of the Service Request every step of the way.
What Should You Keep In Mind
1.
We will gladly service as long as the plan is active and has not expired. Also, the malfunction needs to have occurred during the term of VS+ Extended Warranty and not prior to it.
2.
Malfunctioning accessories or consumable items like filters for water purifiers are not covered here. A full list of these items is available on our website.
3.
The device needs to have minimum 12 months’ manufacturer’s warranty that is applicable in India. Please ensure that you do not modify the device, perform unauthorised repairs or use it commercially. All these actions void the manufacturer’s warranty and subsequently VS+ Extended Warranty as well.
4.
We will not be able to cover those devices that are bought outside India. However, if the device that you have bought in India, breaks down while travelling abroad, we will cover it.
5.
Malfunction should not be on account of normal wear and tear.
6.
VS+ Extended Warranty covers every issue in the device that occurs organically or in simple terms “on its own” and without any external factor. That means issues like physical damage, liquid damage, power surges etc. are outside the scope of the program.
7.
International Coverage – If the device breaks down abroad, we will still cover it. You can get it back to India, we will provide our usual Pick – Repair – Deliver back to you service.
FAQs
1.
What is the term of the service?

VS+ Extended Warranty is applicable for up to 4 additional years after the expiry of the manufacturer’s warranty. However, the sum of manufacturer’s warranty and VS+ Extended Warranty should not exceed 5 years.

2.
Can I extend the warranty on my phone for 2 more years?

VS+ Extended Warranty is available for 1 additional year on Mobile Phones and Tablets.

3.
How many times will the device be repaired?

There is no limit on the number of service requests you can raise against VS+ Extended Warranty. We will keep repairing the device till the total costs of all repairs do not exceed the value of the device. However if for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced. Replacement is provided in the form of new or refurbished device or Gift Cards

4.
I changed my mind and I want to cancel the VS+ Extended Warranty plan. Can I get a refund?

The VS+ Extended Warranty plan can be cancelled within 30 days, provided you have not already filed a Service Request. Also, a refund for the same will issued.

5.
What if the device cannot be repaired?

For brands that do not repair damaged parts or if the device cannot be repaired due to unavailability of spare parts, we will provide you with an equal or equivalent replacement device which may or may not be a new piece.

6.
What if I do not want to avail of the Pick & Drop services, can I get the device repaired on my own?

Yes, you can get the device repaired on your own. Please keep in mind that we need to be informed about the damage BEFORE submitting the device to the nearest Authorised Service Centre.

7.
How many times can I avail the Preventive Maintenance feature?

You can take advantage of the Preventive Maintenance feature according to the number of years in your VS+ Extended Warranty. If you have opted for a 2 year VS+ Extended Warranty, you will be entitled for 2 preventive maintenance check-ups from purchase of device till expiry of VS+ Extended Warranty. We will be providing 1 preventive maintenance (dry service) for Air Conditioners & 1 preventive maintenance for Water Purifiers.

8.
How will I know if the device will be picked up or if you will send a technician at home for repairs?

This is generally decided based on the category of your device. For Large Appliances and Televisions, we will co-ordinate with Service Centres and send a technician home based on your convenience. Wherever it is not possible to send the technician home for repairs, we will pick them up and send it to the Service Centre for repairs. If the technician that comes home for repairs is unable to repair the device on-site, we will have it transported to the nearest Service Centre free of cost for repairs.

9.
What are other examples of specific issues arising out of normal wear and tear that are not covered under VS+ Extended Warranty?

Some examples of problems occurring due to wear and tear include the following. However, please note this is not a comprehensive list:

  • Issues in the cavity of a Microwave
  • Empty cartridges in a Printer
  • Damages to hinges of a laptop
  • Breakage of the blades of a Mixer or Juicer
Some Legal Stuff
1.
VS+ Extended Warranty is a service that is powered by OnsiteGo (Onsite Electro Services Private Limited).
2.
Non-fulfilment of any conditions set out in this document may cause the rejection of your request; hence we solicit your co-operation to ensure we are able to provide you a perfect service experience.
3.
We shall not be liable for delay or failure in furnishing services including suspension of Service Assurance in the event of strike, government action, act of God, disruption in global supply chains or any other cause beyond our control.
4.
Vijay Sales (INDIA) Private Limited & OnsiteGo will not be liable for indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
5.
The device for which VS+ Extended Warranty has been purchased should not have any other Care Pack/Insurance or Insurance linked plan/Extended Warranty/Maintenance Contract, apart from the manufacturer’s warranty.
6.
Marketing brochures are meant purely for educating customers and do not have any commercial value.
7.
Any disputes arising in connection with this service shall be governed by the laws of India. The courts of Mumbai shall have the exclusive jurisdiction over disputes arising hereunder.
8.
Full set of terms and conditions are available on www.onsitego.com
9.
All rights reserved with Vijay Sales (INDIA) Private Limited &Onsite Electro Services Private Limited.

Gift Card

  • This card is issued by Vijay Sales (INDIA) Private Limited and may only be redeemed for products at Vijay Sales (INDIA) Private Limited.
  • This Gift Card will be valid for 12 Months from date of issues.
  • Any balance will be cancelled on expiry of the validity period.
  • If you do not spend the entire balance on the gift card the remaining balance will be adjusted after each transaction till validity period.
  • This Gift Card is not a Cash Card.
  • This Gift Card cannot be exchange for cash.
  • This Gift Card cannot be cancelled, refunded or returned.
  • Vijay Sales (INDIA) Private Limited will not replace/reimburse the value of your card if lost, stolen, damaged or expired.
  • Vijay Sales (INDIA) Private Limited reserves the right to amend the terms and conditions of the Gift Card at any time and to take appropriate action, including the cancellation of the card, at its discretion, if it deems such action necessary.
  • Invoices are not generated on purchase of any Gift Card. We will provide you the letter copy for Submission of Gift Card.
  • To check the balance on the card, SMS “PINE VS GC BAL Cardnumber” to 575758 and for more details visit on www.vijaysales.com

E-Gift Card

  • This E-Gift card is issued by Vijay Sales (INDIA) Private Limited and may only be redeemed for products at Vijay Sales (INDIA) Private Limited website www.vijaysales.com
  • The validity of the E-Gift Card is 30 days from the date of issue.
  • This E-Gift Card is one time redeemable.
  • This E-Gift Card is not a Cash Card.
  • This E-Gift Card cannot be exchange for cash.
  • This E-Gift Card cannot be cancelled, refunded or returned.
  • Any balance will be cancelled on expiry of the validity period.
  • If you do not spend the entire balance on the e-gift card the remaining balance will not be adjusted in any transaction.
  • Vijay Sales (INDIA) Private Limited will not replace/reimburse the value of your E-Gift card if delete, lost, stolen from email copy or expired.
  • Vijay Sales (INDIA) Private Limited reserves the right to amend the terms and conditions of the E-Gift Card at any time and to take appropriate action, including the cancellation of the E-Gift card, at its discretion, if it deems such action necessary.
  • Vijay Sales (INDIA) Private Limited will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on www.vijaysales.com
  • This does not affect your legal standing.
  • Invoices are not generated on purchase of any E-Gift Card. You will receive system generated email for receiving of E-Gift Card.
  • To check the balance on the E-Gift card, Login on Vijay Sales (INDIA) Private Limited website www.vijaysales.com and go to My Account.
  • If you have provided a correct e-mail address, but the e-mail containing the e-gift card has not been received within a reasonable period, the following is a list of the most common reasons why delivery may have failed :
    Invalid e-mail address
    E-mail inbox is over size limit
    Spam filter blocked e-mail or routed it to a bulk/spam folder
    Recipient's firewall blocked the e-mail
    • If a spam filter is blocking @vijaysales.com e-mails from getting to an inbox, the e-mail options will need to be modified so that @vijaysales.com e-mails are not considered spam.
    • Vijay Sales (INDIA) Private Limited is not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate e-mail address.

Privacy Policy

We value the trust you place in Vijaysales.com. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Please Note: In order to provide our customers with the best possible services, our policies will be governed by this and going further the privacy policy would be updated on a regular basis to reflect the same. We would request you to please review this policy periodically, to be aware of any changes. By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Collection of Personally Identifiable Information

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Vijaysales.com. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. You would be receiving offers and mailers from us, in case you do not wish to receive, you can choose to unsubscribe from the same.

We use personal information to provide the services you request. The information given by you will be used to provide you with the services offered on our website. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our user’s activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in--and to display content according to your preferences.


Data Deletion Process

Users can initiate an account deletion or deactivation request by contacting our helpdesk via email at '[email protected]'. However, please note that this request pertains to the removal of specific data types such as personal data, invoices, product information, etc. rather than the complete deletion of their entire account. Once the deletion request is received from users/customers, we (Vijay Sales) will process it for deletion within 4-5 working days from the date of submission.

A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Vijaysales.com. places both permanent and temporary cookies in your computer's hard drive.Vijaysales.com's cookies do not contain any of your personally identifiable information.

We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. Vijaysales.com and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Our site links to other websites that may collect personally identifiable information about you. Vijaysales.com is not responsible for the privacy practices or the content of those linked websites.

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access. We will endeavor to safeguard the confidentiality of your personal information; transmissions made by means of the Internet cannot be made absolutely secure. By using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorised acts of third parties.

As a policy on receipt of product, we request you to check and confirm the contents while accepting the delivery. Discrepancies, if any, must be brought to our notice, after which no further queries would be entertained. Kindly email us on [email protected] or alternatively call on +91 7303434043

For all products procured from www.vijaysales.com , warranty and service are provided by the manufacturing companies through their authorised service providers in India.

We believe in providing our customer with the best and request you to kindly revert to us for any service related issues. The same would be followed up with the resp. manufacturing companies and we will ensure the service be made available to you as per the turnaround time wherever we are present.

Questions regarding this statement should be directed to the following email id: [email protected]

Vijaysales.com makes every effort to present correct data and timely information regarding the products on sale on our website. However discrepancies, if any, may arise due to inaccurate/incomplete information given suppliers or external sources. In case you come across any such information termed inaccurate, we would request you to kindly inform us at [email protected].

Vijaysales.com will not be held liable for any damaged goods or injuries arising from the using the same. Warranties of products are provided by the Manufacturers and are liable for the same. Product information available on our website would be limited to the information given by the Manufacturer to us. Actual dimensions and colors may differ from the images shown on our website.

Vijaysales.com nor any of its sources would be liable for any direct, special, incidental, indirect, or consequential damages whatsoever (including but not limited to: damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of the information made available on this web site.

Information on the Vijaysales.com web site may not be reproduced, copied, or altered without the express written consent of Vijaysales.com and its affiliates.

Vijaysales.com may terminate this Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this portal or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which Vijaysales.com and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to Vijaysales.com and its third party providers, as applicable

You (B2B, Dealers) agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.

Vijay Sales (India) Pvt. Ltd. reserves the right to cancel bulk orders without prior notice and refund the balance amount after the deduction of processing fees (up to 4% on Invoice value, depending on the card use for this transaction) either done together or done through multiple orders.

Refund of bookings by customers for individual use or gifting purposes will not be impacted by Vijay Sales.Loyalty points are not applicable to bulk buyers, dealers, and resellers.

Payment & Returns

Vijaysales.com thanks you and values your purchase with us. This section describes Vijaysales.com’s policies on payments received from customers and returns to customers for products or services ordered.

Acceptable Methods of Payment

Presently payment methods available with Vijaysales.com are through Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential. Vijaysales.com and our secure online payment gateways use Secure Sockets Layer security technology to protect your Card information. We accept all VISA & MasterCards– only Indian cards, as International cards would not be supported. You will have to enter your 16 digit Credit/Debit card number and the 3 digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.

With a view of making Online shopping safer, the Reserve Bank of India has made it mandatory , from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/ Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code).You will have to log onto your banks website for registration and each bank has its own process for registration.

Is available in Mumbai, Pune, Gujarat and Delhi where our stores are located only and is valid for a maximum of Rs. 50,000 /- per transaction. Our customer has to pay the complete booked amount prior to delivery, to be collected by authorised Vijay Sales (INDIA) Private Limited collection personnel. The official receipt for cash collected will be provided to the customer.

All products which have the C.O.D. icon on the product detail page are available for Cash On Delivery in Mumbai, Pune, Gujarat and Delhi where our stores are located only.

You can avail of C.O.D. on an order if

1) Your selected products are available for a C.O.D.

2) Your delivery location is serviceable by Cash collection personnel.

3) Cash Collection will be made only between 11:00 am to 06:00 pm during the day and at the billing address as given by the customer during online booking.

Placing orders using C.O.D.

1) Identify the products with C.O.D. icon available for online purchase.

2) Add them to your shopping cart, proceed to checkout.

3) Provide the shipping address and proceed to the payment page.

4) In the payment page, select the 1st option, C.O.D.

5) Enter the CAPTCHA code as given below, click on Submit.

6) You will receive the Order confirmation page with Order details.

All offer prices on Vijaysales.com are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.

After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of non-delivery occured due to your mistake (wrong name, address or any other wrong information), Vijaysales.com would incur an extra cost for redelivery and the same would be claimed from you.

Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

  • Pre-Booking / Pre-ordered Amount Guarantee.
  • If prices are increased after you ordered, the current price (Release Date effect) will be applicable on your order.
  • The balance amount of your pre-booking / Pre-ordered should be paid before the shipment of your order.
  • We are running Pre-Booking / Pre-ordered only on Net Banking, Debit and Credit Card.
  • Condition applies only on pre-booking / Pre-ordered before its release date.
  • If Pre-Booking / Pre-ordered orders are placed at the same time as regular orders, your online order status and shipping confirmation emails will include the Pre-Booking.
  • Pre-Booked / Pre-ordered products are shipped separately, We will not send with any other booked products.
  • We aim to deliver Pre-Booked / Pre-ordered products on or after the official launch date and as well as stock availability.
  • Products on or after the official launch / release date or after sending Notifications for Balance payment and as well as stock availability.

Demonstration is provided by the manufacturing company and is provided on certain products only, in case of further clarifications, we would request to contact us on +91 7303434043 or email us on [email protected] and we will be happy to clarify on the same. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days. Only the first demonstration would be on a complimentary basis.

Installation is provided by the manufacturing company’s authorised service center/franchisee only. For Split A/C, standard installation charges will apply; payable by the consumer directly to the company’s authorised service center/franchisee.

Inclusions in scope of work for Split A/c installation: - Installation of Indoor and Outdoor units, Interconnecting Indoor and Outdoor unit with piping.

Exclusions in scope of work for Split A/c Installation:- All masonry work, Supply and Installation of main power phase, electrical work, Leak testing if piping is already done by the consumer, no drilling holes in any of the pillars, dismantling charges if earlier Split A/c is present.

For other products, standard installation will be provided as per companies norms and is complimentary. After delivery/receipt of product, the installation would happen after minimum 4 business days. We would request you to kindly contact us on the above mentioned contact details for any assistance required.

Vijaysales.com makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on +91 7303434043 or email us on [email protected]. After acceptance of delivery of the product, Vijaysales.com will not entertain any returns or refund request.

Refund will be done within 7 working days from the date of request of refund.

After sales service is provided by the authorised service centers of the respective manufacturing companies. For product service requirement, kindly contact us on the above mentioned details for the same.

For any product/service available on sale on www.vijaysales.com, the company does not assume any liability. Vijaysales.com is only in the business of providing products/services from manufacturers to customers at the destination of their choice in Mumbai, Pune, Gujarat and Delhi. (Limited to mentioned cities limits only)

Book your order in minimal (partial/min advanced) amount for priority delivery post lockdown.

Vijay Sales (INDIA) Private Limited will announce delivery notifications to customer before the product shipment.

Customer should be pay rest/balanced order amount to Vijay Sales (INDIA) Private Limited before the order delivery.

Vijay Sales (INDIA) Private Limited can not be deliver order without confirmation of full order payment.

e.g. Your Product Value is Rs.10000/-
But you can book it on minimal amount is Rs.2000/- for priority delivery post lockdown. Balanced amount Rs.8000/- will be pay before the delivery.

If customer cancelled his/her order (Partial Paid/ Full paid), then Vijay Sales (INDIA) Private Limited will initiate refund on priority basis. Refund will be credited in working 7-20 days as per bank terms.

Shipping Options

Vijaysales.com thanks you for your patronage and values your purchases with us. Given below are the details for shipping/delivery of the products sold on www.vijaysales.com for your kind reference.

Shipping/Delivery Area

Currently delivery of products purchased on www.vijaysales.com is available in Mumbai, New Mumbai, Thane, Palghar, Pune, Gujrat, Delhi-NCR, Andhra Pradesh and Telangana city limits only (Kindly check Pin Code for Delivery Serviceable Area). As and when we would provide delivery to other locations, the same would be updated here, we request you to kindly check the Shipping Options link on our home page for further updates.

Vijaysales.com provides FREE shipping /delivery to your beneficiary address, we request you to place your valued order and enjoy the FREE shipping/delivery offer. Your order will be delivered as per the stipulated delivery time (please refer to Payment and Returns Policies). We believe in providing our dear customers with the best service and hence do not charge for delivery, however, we reserve the right to change/discontinue the FREE Shipping/Delivery at any time.

Vijaysales.com provides FREE Delivery for all products sold on www.vijaysales.com to your beneficiary address in Mumbai, New Mumbai, Thane, Palghar, Pune, Gujrat, Delhi-NCR, Andhra Pradesh and Telangana city limits only (Kindly check Pin Code for Delivery Serviceable Area). There are no hidden charges applicable. May delay in the delivery is due to stock unavailability or some technical issues that will not considered in the shipment date/days. The day of booking your order is taken as day 0.

After order confirmation and payment completion, Vijaysales.com will endeavor to deliver your product in the stipulated delivery time to your beneficiary address in Mumbai, New Mumbai, Thane, Palghar, Pune, Gujrat, Delhi-NCR, Andhra Pradesh and Telangana city limits only (Kindly check Pin Code for Delivery Serviceable Area). Vijaysales.com will not allow for Cancellation of Shipment for any reason and request our dear customers accordingly to confirm the purchase first and then book with www.vijaysales.com.

FAQ

About Us

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Vijaysales.com. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. You would be receiving offers and mailers from us, in case you do not wish to receive, you can choose to unsubscribe from the same.

To enjoy shopping with us, kindly register on  www.vijaysales.com   to allow us to communicate with you regarding your transaction and order status.

As a registered member you can now enjoy the following benefits:

Express Checkout – Sign In and proceed to checkout for quick ordering

Order History – Review the details of your order history and status.

Address Book – Create and save addresses of your family and friends for faster checkout.

Update Profile – make updates in your account registration details, even change the password.

Placing an order with www.vijaysales.com is easy and simple.

Step 1 – Browse through our wide range of products or just search for your desired product on our quick, powerful search placed at the header of every webpage. Use the dropdown menu to choose in a particular category.

Step 2 – While browsing the catalogue, you can select the product you wish to buy in your shopping cart, review the product and click on Buy Now on the product detail page.

Step 3 –Your selected product/s will show in your shopping cart, you can add the quantity or remove the product from your shopping cart. To continue shopping, please click on the bar at the left side or proceed to checkout by clicking on the bar at the right hand side.

Step 4 – You can either be logged in or shop by selecting the product , proceed to checkout or choose Guest Checkout, kindly provide us your email id and contact number, the billing and shipping address and proceed to review your order.

Step5 – Please review your order details and proceed with payment. Payment method details are given in our Payments & Returns link in the Help section at the footer of our webpage.

Step 6 –After payment completion you will be directed to the Order Acknowledgement page showing all the order details and the unique order number used to track your order.

Status on – Order, Payment, Shipment

You can review the status of your order right from booking to completion on My Account section and select My Orders.

You can review and/or update your account information by selecting Update Profile, update your beneficiary address details in Address Book and have an overview of your account details by selecting Overview.

You can track your order by selecting My Orders in My Account section, simply click on the order number and you will be provided with all the details of shipment and status. We also have a Track Your Order button at the header of our webpage, simply click on that and provide us with your order number, your email id would already be entered, just click on Submit and you will be provided with all the details of shipment and status.

While making payment, if certain required fields are not entered correctly or if there is an internet connection drop, you may get a Payment error page. We would request you to kindly contact us on +91 7303434043 or email us on [email protected] for queries.

  • HOW DO I KNOW IF EXCHANGE IS AVAILABLE FOR THE DEVICE I WANT TO PURCHASE?

    • The "With Exchange" option is located on the device/product description page (PDP)for eligible device.

  • HOW DO I CHECK IF EXCHANGE IS AVAILABLE AT MY LOCATION?

    • To see if Exchange is available in your area, enter your delivery pin code and search for the "With Exchange" option on the device page. Please keep in mind that exchange is only available in certain cities at this time.

  • WHAT SHOULD BE THE CONDITION OF MY OLD DEVICE THAT IS TO BE EXCHANGED?

    • If you're returning a mobile, the old device must be in-working condition.

    The previous device's display and screen should be in good condition, without scratches, dents, cracks, discoloration, stains, lines, dead pixels, and other problems.

    You are asked to remove any scratch-guard, screen-guard, tempered glass, or other protective covering on the old device's screen.

    The old device must match the details provided during the order on website, including for exchange, and will be checked by the delivery person using the IMEI and other details.

    Please ensure all personal data is deleted, iCloud (iOS) and Google (Android) accounts are signed out, and any lock codes or passwords are removed.

    Make sure to charge the old device fully and reset it to factory settings before handing it over.

  • WHAT HAPPENS IF THE CONDITION OF MY OLD DEVICE, WHICH IS TO BE EXCHANGED, DOES NOT MEET THE CRITERIA?

    • If the old or exchanged device fails to meet the specified conditions, it will be rejected, resulting in the cancellation of the exchanged order with the given trade-in bonus amount in case it is applied or can be collected separately from the customer.

  • DO THE CONDITIONS FOR VALIDATING OLD DEVICES ALIGN WITH THOSE FOR EXCHANGE ORDERS PLACED AT VIJAY SALES STORES?

    • It is important to clarify that the conditions outlined here are exclusively applicable to orders made on www.vijaysales.com

  • CAN I PROVIDE DIFFERENT ADDRESSES FOR PICKUP AND DELIVERY?

    • No, both pickup and delivery addresses must be the same.

  • WHEN WILL MY OLD DEVICE BE SENT TO VIJAY SALES, AND WHEN WILL I RECEIVE THE NEW DEVICE?

    • If the details and condition of the old device is match the information given at the time of placing the order (with exchange), the delivery agent will pick up the old device after completion of the new device delivery.

    The delivery of the new device will be done before the exchange of your old device pick up.

  • IS IT NECESSARY TO GIVE UP ALL OF THE ORIGINAL PACKAGING AND ACCESSORIES FOR MY OLD DEVICE?

    • It is preferable if you submit the old devices with their original packaging and accessories. However, it's not required. If the old or swapped equipment fits all the other standards mentioned above, you can put it in without the original box and accessories.

  • CAN I EXCHANGE MORE THAN ONE OLD DEVICETO BUY A NEW ONE?

    • No, you can only exchange one old device for each purchase.

  • I WANT TO BUY A NEW DEVICE FROM A DIFFERENT CATEGORY, BUT CAN I EXCHANGE MY OLD MOBILE PHONE FOR IT?

    • No, you can only exchange devices within the same category for any new purchase with Exchange. For instance, you can exchange an old mobile for a new mobile, but you cannot exchange a mobile for a different category item like a laptop or a TV.

  • CAN I EXCHANGE A DIFFERENT DEVICE FROM THE ONE DESCRIBED BY ME AT THE TIME OF PLACING THE ORDER?

    • No, once the order is placed, you can only exchange the old device that was described at the time of placing the order. The exchange value is applied based on the details of the old device that were entered by you. If the details entered do not match the old device that is handed over at the time of delivery, the entire new device order or maybe only exchange order will be cancelled and refunding new device price post deducting of trade-in (Bonus) charges.

  • CAN I GET MY OLD DEVICE BACK AFTER HANDING IT OVER?

    • No, once the old device has been picked up from you, we will not be able to return nor refunding, it as it would have already been processed by our third-party liquidation partners.

  • IF THE BATTERY OF MY PHONE IS DEAD AND THE DEVICE ONLY TURNS ON WHEN CONNECTED TO A CHARGER, WILL MY DEVICE BE ACCEPTED UNDER THE EXCHANGE PROGRAM?

    • Unfortunately, we do not accept such devices for exchange.

  • HOW DO I FIND MY IMEI NUMBER TO EXCHANGE MY MOBILE PHONE?

    • You can find the IMEI number by dialling *#06# from the phone that you want to exchange. Alternatively, the IMEI number can also be located inside the setting compartment, in the phone settings, or on the original packaging of the mobile phone.

  • HOW WILL I RECEIVE A REFUND FOR MY OLD/EXCHANGED DEVICE IF I HAVE RETURNED THE ORDER?

    • Exchange of old device is non-returnable post old device pick up completion.

  • HOW WILL I RECEIVE A REFUND FOR MY NEW DEVICE AND OLD/EXCHANGED DEVICE IF I HAVE RETURNED THE ORDER BEFORE GETTING DELIVERY OF THE NEW DEVICE?

    • A: Before Delivery of New Device:

    If you are cancelling new device and exchange order before getting delivery of new device then Vijay Sal es will refund the new device cost as per our refund policy. Exchange order of old device willnot proceeding for the pick-up.

    B: After Delivery of New Device:

    If you are cancelling new device and exchange order after getting delivery of new device and pick up done of old device then Vijay Sales will refund the new device cost post deducting of exchange trade -in (Bonus) amount as per the refund policy (incase it is applied)as per the refund policy and exchange of old device is non-returnable.

  • DO I NEED TO PAY ANY ADDITIONAL FEES TO AVAIL THE EXCHANGE OFFER?

    • No, there are no additional fees charged for availing the exchange offer at the moment.

  • WILL I RECEIVE THE EXCHANGE BONUS DISCOUNT IF I DECIDE TO RETURN THE PRODUCT PURCHASED WITH AN EXCHANGE?

    • No, you will not receive any refund for the exchange bonus discount as it is a limited-time promotional offer. Additionally, there is currently no additional fee charged for availing the exchange.

  • What is the email address to reach out to for inquiries related to exchanges?

    • Require assistance regarding exchanges, you can reach out to [email protected] / [email protected]

We would request you to kindly contact us on +91 7303434043 or email us on [email protected] for online order queries, it would be our pleasure to assist you. Also by clicking on Contact Us on the top right side of our web page you will be provided with our contact details.

MYVS Rewards Loyalty Programme

Loyalty Terms and Conditions

MYVS Rewards is a card-less Loyalty Programme from Vijay Sales (INDIA) Private Limited and is open to all Indian citizens above age of 18 years only.

The programme is offered together with any purchase made at Vijay Sales (INDIA) Private Limited outlets or https://www.vijaysales.com.

A member can also sign up for the programme at the outlet or by visiting https://www.vijaysales.com.

As the members’ mobile number would be his / her primary identification for earning MYVS Reward points under the programme, the member’s mobile number should be required at the time of purchasing or enrolling of MYVS Rewards programme.

The MYVS Reward points can neither be encashed, nor be transferred to another member account.

By providing his / her mobile number, the member hereby agrees and consents to receive communications through Text Messages & E-mailers from Vijay Sales (INDIA) Private Limited, its affiliates & any third-party contractors engaged in connection with the Programme for on-going promotions, announcements, offers, coupons, new product launches and transactions (collectively, "Communications") from Vijay Sales (INDIA) Private Limited from time to time on the contact details provided. This consent shall override any Do-Not-Disturb (DND) settings that may have been opted for by the member.

As a pre-condition, a customer is required to provide mandatory information including his / her full name, valid & active Indian mobile number and accept such terms and conditions as may be prescribed under the membership programme and updated from time to time.

Failure to provide correct information and / or registered mobile number at the time of billing may result in the reward points due for that purchase not being credited to the member's account.

Post completion of transaction, any request for redemption of points will not be entertained.

In case, a member under the MYVS Rewards programme intends to unsubscribe from the promotional messages received under the Loyalty Programme, he/she write to [email protected]. The member will be unsubscribed from the promotions list in a maximum of 7 working days.

In case, any customer who has unsubscribed from promotional messages, purchases products from any Vijay Sales (INDIA) Private Limited store or https://www.vijaysales.com and intends to check and / or redeem balance points, will receive communication considered as transactional by Vijay Sales (INDIA) Private Limited via E-mailers or SMS’s and pertaining to the purchase and will not receive communications of on-going promotions, announcements, offers, coupons & new product launches.

Vijay Sales (INDIA) Private Limited will not be considered responsible or liable for any member correspondence lost or delayed through SMS, E-mail and / or any other mode of communication due to DND/SPAM and / or any other reason.

Vijay Sales (INDIA) Private Limited reserves the right to terminate the membership on grounds of misuse, fraud or supplying false or misleading information to Vijay Sales (INDIA) Private Limited.

Benefits derived from MYVS Rewards programme are exclusively for retail billing customers and cannot be clubbed with Special / Bulk / Corporate/ Employee programme.

Benefits of MYVS Rewards is for retail billing only. Benefits cannot be availed on Company or Institutional billings.

A MYVS Rewards programme member is entitled to earn 0.75% of the final purchase amount as reward points. Accumulated points can be redeemed at any Vijay Sales (INDIA) Private Limited outlet at ₹1 per point by providing the registered mobile number at the billing desk.

Loyalty points are not applicable to bulk buyers, dealers, and resellers.

Final purchase value will be calculated excluding any reward points that the customer redeems at the billing desk.

Reward points will not be issued on the value of points being redeemed by the member.

To redeem the MYVS Rewards Points, members will have to visit any Vijay Sales (INDIA) Private Limited outlet. Accumulated points cannot be redeemed online at https://www.vijaysales.com.

MYVS Rewards points will be credited against the registered mobile number after 7 days of invoice generation.

MYVS Rewards points can be redeemed only after 7 days of point being credited against the members’ mobile number.

MYVS Rewards points earned would be valid for a period of 2 years from the date of invoice generation. If the same is not redeemed within a period of 2 years, such MYVS Rewards Points will automatically lapse.

MYVS Rewards points once lapsed or redeemed against a purchase cannot be re-credited or reversed.

In case, a member returns the product purchased by him, the points earned by the member for such a purchase made, will be debited from his MYVS Rewards account.

In case, a member has redeemed points that were earned from previous purchases made by him / her and later wishes to return and seek refund for such previously purchased product/s, the value of points that were earned on such previously purchased product/s will be deducted from his MYVS Rewards account and a refund will be initiated accordingly.

In the above scenario, if the amount cannot be deducted from MYVS Rewards account for any reason, the value of points that were earned on such previously purchased product/s will be deducted at ₹1 per point from the refund amount.

MYVS Rewards Points will not be awarded on purchase of Gift Vouchers / Gift Cards.

MYVS Rewards Points cannot be redeemed in the same bill in case the member intends to make a payment via Gift Vouchers / Gift Cards / Coupons.

Vijay Sales (INDIA) Private Limited reserves the right to add, alter, amend and modify the clauses under MYVS Rewards programme at any given time without assigning any reason.

Management of Vijay Sales (INDIA) Private Limited has the sole discretionary power / right to close MYVS Rewards programme and any other coupons / vouchers / offers associated with but not limited to the programme at any given time without assigning any reason.

Vijay Sales (INDIA) Private Limited is solely responsible for the execution and administration of the Programme.

A registered member needs to produce a copy of the bill in case of any discrepancy in point’s updating.

Any dispute arising shall be under the exclusive jurisdiction of courts in Mumbai only.

These terms & conditions shall prevail in the event of any inconsistency between these terms and / or any advertising, publicity and / or other material relating to and / or in connection with the programme.

By quoting his /her mobile number to Vijay Sales (INDIA) Private Limited and/or any programme Partners, he/she has read and understood the terms and conditions of MYVS Rewards programme, and confirms that he /she is bound by such terms and conditions.

Shipping Image
Free Shipping
Available on all our products
Door step safe delivery
Safe Delivery
Safe delivery at your doorstep
COD,EMI
Easy Installment
Pay for your purchase in easy EMIs
Enquiry
Enquiry
Got a question? Look no further Call Us.
X

Try saying: "Samsung Mobile"

Speak Now
Please rotate your device
We don't support landscape mode yet. Please go back to portrait mode for the best experience