38 total
LOCKLY tech help were great listeners. Even though I didn’t quite know the right questions to ask them, they were able to guide me to the correct answers. The technician took the time to respond step-by-step so that I did not get confused. I really appreciate their patience and I’m glad to know I have help if & when I need it again. Thank you LOCKLY for standing by your great product!!
Date of experience: November 14, 2024
I had high hopes for this lock and let me tell you, LOCKLY sure delivered. It unlocks super fast and reads accurately every time. I wasn’t fond of the wired door sensor so I reached out to LOCKLY for a solution. There is a Wireless deadbolt sensor that they sell that is compatible with the Visage! It looks much better now that there aren’t wires sticking out of the bottom.
Date of experience: October 30, 2024
Reply from Lockly
Thank you so much for the amazing 5-star review! We're truly grateful for your support and are thrilled to hear that you had a great experience. Your feedback means the world to us, and we look forward to serving you again soon!
It took a couple tries but the service recieved from Support at Lockly was outstanding. Most companies would have said "Oh Well". Lockly went above and beyond to resolve my issue. I have 4 Lockly locks that have been working great. The new Visage unit is probably the best lock I have ever seen! please keep up the great work!
Date of experience: November 06, 2024
Reply from Lockly
Thank you so much for the amazing 5-star review! We're truly grateful for your support and are thrilled to hear that you had a great experience. Your feedback means the world to us, and we look forward to serving you again soon!
I had some issues with the lock and the company was responsive in a timely fashion. I appreciated how they ensured that I was satisfied.
Date of experience: November 09, 2024
Reply from Lockly
Thank you so much for the amazing 5-star review! We're truly grateful for your support and are thrilled to hear that you had a great experience. Your feedback means the world to us, and we look forward to serving you again soon!
The agent I spoke with was knowledgeable and addressed all of my concerns. Would be happy to work with again.
Date of experience: November 06, 2024
Reply from Lockly
Thank you so much for the amazing 5-star review! We're truly grateful for your support and are thrilled to hear that you had a great experience. Your feedback means the world to us, and we look forward to serving you again soon!
Ellie is absolutely fantastic. She was attentive, caring, and insured that the issue was brought to a positive conclusion. I cannot thank her enough for all her efforts. Lockly is truly a great company that supports their product to ensure that their customers receive awesome support after product purchase.
Thank you very much.
Date of experience: September 23, 2024
Reply from Lockly
Thank you so much for your wonderful review! We’re thrilled to hear that Ellie provided you with such attentive and caring support. We strive to ensure our customers have the best experience possible, and it’s great to know that our efforts made a difference for you. If you need anything else, feel free to reach out. We appreciate your support!
We are so happy with our new PIN Genie Pro for our new home. We love the accessibility options available whether it be key, PIN or even utilizing my phone to unlock. Customer Service was helpful with the questions we had during installation setup as well. Looking forward to ordering more in the near future.
Date of experience: September 05, 2024
Reply from Lockly
Hello Jessica,
Thanks for the positive vibes! We're always here if you need further assistance.
We appreciate your loyalty!
While installing my lock, we lost the sensor magnet.
I got on tech support chat, and Xian Norona helped me order a replacement part free of charge. Xian was professional and courteous. A very pleasant experience. I have since received the sensor magnet and installed it, and my lock is working perfectly. I am very pleased with it and with the tech support.
Date of experience: August 26, 2024
Reply from Lockly
Hi Lee,
We appreciate you taking the time to provide a review for the service you received. We are delighted to let Xian know and show that our hard work does not go unnoticed. As a valued customer, please know we are always here to help when you need assistance.
Thank you!
When looking at locks for our business I took a chance on the Lockly product. I was very impressed with the item I purchased. The quality of the locks I purchased was solid. Lockly Locks held up through many storms and wear and tear. The locks gave fast access to our staff to open our facility. When I needed assistance or had an issue the customer service was excellent. Over the years of using this product, I'm not disappointed.
Date of experience: September 17, 2023
Reply from Lockly
Thank you so much for your fantastic review! We’re thrilled to hear that our Lockly product has met your expectations and held up through various challenges. It’s great to know that the quality and ease of access have made a positive impact on your business. We’re also glad to hear you had a positive experience with our customer service. Your support means a lot to us, and we look forward to continuing to serve you in the future!
I got this lock to go keyless for my both doors as my kids sometimes locks themselves out of the unit.
I love this product, its build strudy, app is nice and installation is fairly straightforward.
Date of experience: July 18, 2024
Reply from Lockly
Thank you for your wonderful review! We're so glad to hear that our lock has made a positive difference for you and your family. It’s great that you found the installation straightforward and that you’re enjoying the app. Keeping your kids safe and ensuring easy access is so important! If you have any questions or need assistance in the future, feel free to reach out. Happy locking!
Worst customer service ever. Rather lack of customer service. We spent hours on hold (nobody picks up. Ever!). Finally went thru Facebook messenger and the customer service repeatedly ignored my request to have a call back and to speak to a live agent. They’ve also ignored my requests to provide me instructions on how to process a return on this EXPENSIVE product. We eventually got it to work but save your time and money. Stay away from this product. They’ve also ignored my emails requesting to return the product. 100% satisfaction is a joke!
Date of experience: August 27, 2024
Reply from Lockly
Hello Helen,
I am sorry to hear you felt that we were ignoring you! That is certainly not the case, as we were experiencing higher than usual wait times due to the launch of our new product line. We try to get back to customers in the order they are received and if we took longer than you expected, we apologize for that. However, I do see that this has been resolved. I will have a lead reach out to you to ensure your complete satisfaction.
Thank you!
I was skeptical at first because of the reviews but the product was like no other on the market. I gave it a try and have not been disappointed. The wait times are longer at times but they did follow up and ensured my issue was resolved. They even sent me a nice sun visor. Lockly has my vote
Date of experience: March 06, 2024
Reply from Lockly
Hello Vanessa,
Thank you for your encouraging words! We're glad everything worked out smoothly for you.
We thank you for giving us the chance to make a difference!
I love my Lockly locks. I have purchased six of them over the last 4 years and keep them on Sober houses. It has taken security to the next level by not having to use keys. I love the fingerprint feature. I will continue being a Lockly customer.
Date of experience: September 02, 2024
Reply from Lockly
Thank you so much for your fantastic review! We're thrilled to hear that Lockly locks have made such a positive impact on your security needs. The fingerprint feature is definitely a game changer for convenience! We appreciate your loyalty and look forward to continuing to provide you with reliable security solutions. If you ever have any questions or need assistance, feel free to reach out. Thanks again for choosing Lockly!
If you want to go keyless please chose Lockey.
The customer service team is also wonderful.
Secure service for sure.
You will not be disappointed at all.
Date of experience: September 02, 2024
Reply from Lockly
Hello Jessenia,
We're grateful for your feedback! It motivates us to keep delivering the best service possible.
We thank you for your loyalty!
I had the Wi-Fi secure pro locks installed by professionals when I had my doors replaced with iron doors. I have had nothing but problems with them. They will work for awhile and then suddenly they start locking and unlocking themselves. Sometimes they will lock as I am shutting the door. My door frame has been torn up due to this malfunction. I have had the locksmith replace these things 5 times. The locksmith charges me $525.00 each time they replace one again.
I contacted LOCKLY and they told me there are a lot of products out there that are defective, and they think they have corrected this issue with this years locks. I DO NOT recommend this lock company, or their customer service. Buy a Schlage or some other brand if you think you want a biometric lock.
Date of experience: August 27, 2024
Reply from Lockly
Hello Alan,
I am sorry to hear about your experience with our locks. I am going to have a lead reach out to you to rectify this situation.
Please be on standby for a call back within the next 24 hours.
Thank you!
I purchased the Vision Elite from Bestbuy and have had it on my door for just over a year. I wanted to make sure to give it a year before writing my review. The install seemed to be very difficult at first but after watching the installation video on youtube I felt very confident and it actually went VERY smoothly. The lock as work perfectly ever since with zero glitches. I am super happy and plan to purchase more Lockly locks for my other doors too! Over all I would give it a 10/10! No complaints at all!
Date of experience: October 04, 2023
Worst customer service, do not get the OS version of the App, it’s way over priced and works worse then word 97 no joke.
Lockly is a sales company not a security company they do not back any product they sell, if you suffer a loss due to these locks they do not care.
If your lock breaks good luck, if you have a break in to bad.
Date of experience: June 16, 2024
I recently purchased the Lockly Smart Lock and I must say, it has exceeded all my expectations. The level of security and convenience it provides is unparalleled. Not only does it offer multiple ways to unlock the door, including fingerprint recognition and keypad entry, but it also boasts advanced encryption technology to ensure the utmost safety. The sleek design and easy installation were an added bonus. I can now control access to my home with just a few taps on my smartphone. The Lockly Smart Lock has truly revolutionized my home security, and I highly recommend it to anyone in need of a reliable and advanced locking system.
Date of experience: April 20, 2023
Upsell you a faulty lock that won;t fit your door that broken right from the start 40 messages the support won't help and constantly blame everything. NEWER Ever buy product from this company not to mention they use European/Chinease standard not American so it won't fit good in your door
Date of experience: October 27, 2022
The product sells itself. The service I received when I asked a dumb question was just what I needed. Totally not tech savvy but they helped me through it without judgement.
Date of experience: September 01, 2024
Reply from Lockly
Good morning, Kamila,
We're glad we could meet your expectations! If there's anything else we can assist you with, feel free to reach out.
Thank you!
