Refund policy
Slam City Skates Online Return Policy (See section below for In -Store Return Information)
If you are not 100% satisfied with your online purchase you can return your goods, provided we get them back within 60 days and in perfect original sale-able condition. Customers are responsible for return shipping charges and service. For your protection, we suggest you return your goods via recorded or registered post. Any queries please contact us. We offer a refund or exchange service but we can’t refund your original postage cost if you have simply changed your mind.
If you have lost your returns form, you can download a new one here.
- All items must be unused
- Clothing must be clean and unwashed with all tags attached
- Once clothing has been worn and/or washed it cannot be returned or exchanged
- Shoes must not be worn outside, once shoes have been worn they cannot be returned or exchanged
- All shoes should be returned in their original packing
- All decks must be un-skated and in like-new condition
- Once a deck has been assembled or gripped, neither the deck nor its parts can be returned or exchanged
- All deck returns are dealt with by the manufacturer and are subject to the manufacturer’s discretion
- All Videos/DVD must be unopened
- Digital downloads cannot be refunded
Our online returns address is:
Unit 3b Didcot Park
Churchward
Southmead Industrial Estate
Didcot
Oxfordshire
OX11 7HB.
For European and International customers please mark your customs form as 'RETURN' we will not pay custom charges for mislabelled returns. Orders from outside the UK can not be exchanged, refund only.
Faulty Items
If your items are faulty or not described, you are entitled to return them to us within 60 days of receipt for exchange or a refund. If you are returning the faulty item after 60 days have passed we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods which are faulty or not as described
We only offer standard board gripping, not custom shapes or styles for online orders. If you ask us to grip the board for you (which we do free of charge) you cannot return the board to us.
IN STORE RETURNS POLICY
Items purchased at Slam City Skates must be returned within 30 days for:
EXCHANGE OR GIFT CARD
TO THE VALUE OF THE ITEMS
All returns must meet the following criteria:
- All items must be unused and in their original packaging
- Purchases must be returned with receipt / proof of purchase
- Clothing must be clean and unwashed with all tags attached
- Shoes must not be worn and must have their original packaging
- All skateboard hardware must be un-skated and still in original packaging
- Once a skateboard has been assembled, neither the deck nor its parts can be returned or exchanged.
All warranty returns are dealt with by ourselves via the manufacturer and are subject to the manufacturers discretion.
Slam City Skates reserve the right to decline any returns if we deem any of the above statements not true.