Report Supporting Transition en

“Supporting the Transition Process: Lessons
Learned and Best Practices in Knowledge

Transfer”
Final Report
in conjunction with
______________________________________________
___________________________________________________
Warsaw, The Hague, Turin
September 2009
Table of Contents
List of Abbreviations and Acronyms 2
Executive Summary 3
Introduction 12
Research Stages & Methodology ................................................13
Additional Background ...............................................................14
Review and Analysis of Past Efforts 16

General Commentary...................................................................16
Analysis .......................................................................................16
Needs Assessment 24
Constituent Elements of the Justice System................................25
Best Practices & Lessons Learned 35

Best Practices Generally Applicable to Knowledge Transfer .....35
Best Practices: Methodologies, Mechanisms & Techniques ......39
Recommendations 55
General Commentary ..................................................................55
General Recommendations .........................................................56
Recommendations by Topic........................................................60
Concluding Remarks 67
Annexes:
1. Terminology ............................................................................69
2. List of Interviewees.................................................................71
3. Methodology & Research Steps..............................................74
4. Overview of Past Knowledge Transfer ...................................77
5. Applicable Substantive Law....................................................83
6. Collected Best Practices in Witness Support ..........................87
7. Collected Best Practices in Outreach ......................................90
1
List of Abbreviations and Acronyms
ABA/CEELI American Bar Association/Central & Eastern European Law Initiative

ADC-ICTY Association of Defence Counsel (at the ICTY)
BiH Bosnia and Herzegovina
BIRN Balkan Investigative Reporters Network
CDRC Criminal Defence Resource Centre
CLE Continuing Legal Education
CoE Council of Europe
DJA Department of Judicial Affairs (of the UNMiK)
ECHR European Convention of Human Rights
EDS Electronic Disclosure System (an evidentiary database of the ICTY OTP)
EU European Union
EULEX European Union Rule of Law Mission in Kosovo
HLC Humanitarian Law Center
IB Institution Building
IBA International Bar Association
ICC International Criminal Court
ICHL International Criminal and Humanitarian Law
ICITAP International Criminal Investigative Training Assistance Program
ICMP International Commission for Missing Persons
ICTJ International Centre of Transitional Justice
ICTR International Criminal Tribunal for Rwanda
ICTY International Criminal Tribunal for the former Yugoslavia
IGO Inter-Governmental Organization
IHL International Humanitarian Law
KFOR Kosovo Protection Force
KJI Kosovo Judicial Institute
NGO Non-Governmental Organization
ODIHR Office for Democratic Institutions and Human Rights (of the OSCE)
OKO Odsjek Krivine Odbrane (“Criminal Defence Section of the Registry”) (Court of BiH)
OLAD Office of Legal Aid and Detention Matters (at the ICTY)
OPDAT Overseas Prosecutorial Development, Assistance & Training (US Dep’t of Justice)
OSCE Organization for Security and Co-operation in Europe
OTP Office of the Prosecutor (of the ICTY)
PI Public Information
R.A.I.D. Review, Assess, Identify, Design – the research methodology of this study
RS Republika Srpska
SCSL Special Court for Sierra Leone
SIPA State Investigation and Protection Agency (in BiH)
UNICRI United Nations Interregional Crime and Justice Research Institute
UNMIK United Nations Interim Administration Mission in Kosovo
UNSC United Nations Security Council
WCPO War Crimes Prosecutors Office (Belgrade District Court)
YIHR Youth Initiative for Human Rights (NGO based in Serbia)
2
Executive Summary
Introduction
As the International Criminal Tribunal for the former Yugoslavia (ICTY) approaches
the end of its “completion strategy”, the impetus to harness its institutional expertise and
make it available to legal professionals in the former Yugoslavia handling war crimes
(ICHL) 1 cases becomes increasingly important. In order to understand how such “knowledge
transfer” can be most effectively undertaken during the remaining life of the ICTY, the Office
for Democratic Institutions and Human Rights of the Organization for Security and Co-
operation in Europe (OSCE/ODIHR) 2 , the ICTY, and the United Nations Interregional Crime
and Justice Research Institute (UNICRI) 3 – supported substantially by the T.M.C. Asser
Instituut – initiated this project with the overall goal of identifying best practices in the
knowledge-transfer arena so as to improve greatly the delivery of future professional-
developmental and capacity-building programmes.
To achieve the above-stated aim, the project partners adopted a four-component
research process that combined a critical examination of past efforts with a current assessment
of the needs of legal professionals in the region. Those two components gave rise to a set of
“best practices”, i.e., knowledge-transfer techniques and methodologies with a successful
track record in delivering their subject matter. The research also generated several means to
improve existing knowledge-transfer practices as well as a number of innovative
methodologies. These latter practices do not necessarily boast a record of success –
precluding them from being labelled “best practices” – but their inclusion in this report
suggests a credible potential for enhancing future knowledge-transfer undertakings. In
addition to the established “best practices” and the suggested improvements, the Report
includes a wide range of recommendations (Section V). Set out in order of priority, these
recommendations match the best practices with the needs identified during the assessment.
They describe the context and means of employing the best practices in order to rectify the
identified shortcomings.
1
The acronym ICHL, as per the definition provided in Annex 1, is employed herein to describe war crimes,
crimes against humanity, genocide and the modes of liability found in International Criminal and Humanitarian
Law.
2
The governments of the Netherlands, Switzerland, Germany and the United States of America financially
supported the OSCE/ODIHR in this project.
3
In subsequent text, these three organizations are referred to as “Project Partners”.
3
A Research Team hired by ODIHR prepared this Final Report on behalf of the
organizations of the project partners. 4 The report is the culmination of the aforementioned
multi-stage research endeavour, which included an Expert Workshop in The Hague in
October of 2008, field interviews in five jurisdictions, 5 an Interim Report and a Regional
Workshop in Sarajevo in May of 2009, where the Interim Report and its preliminary findings
were discussed with local practitioners.
Given that the judicial system in any jurisdiction is manifestly broad and complex – as
are the core international crimes themselves – the Research Team chose to focus its efforts on
several distinct functions performed by different actors in the justice system. More
specifically, the team identified the following seven areas that were comprehensively
explored during the research process:
Knowledge and application of ICHL in the domestic legal context;
Investigations and Analysis;
Prosecutions;
Defence;
Trial and Appellate Adjudication;
Outreach; and
Victim and Witness Support.
The first of these areas is not given separate treatment in the text but, instead, is woven into
the discussion of the other six.
II. Review and Analysis of Past Efforts
The international and local legal community in the region have been actively involved
in knowledge-transfer, capacity-building and professional-development activities for several
years. While a comprehensive examination of specific, individual knowledge-transfer
initiatives is beyond the scope of this research, analysis revealed readily identifiable
weaknesses in past approaches, providing no small collection of lessons to be learned. One
such affliction resulted when a poorly undertaken needs assessment – usually a perceived lack
of understanding of ICHL – was combined with the belief that foreign expertise could rectify
the shortcoming. An expert’s busy schedule and the financial constraints of a project usually
meant preparation time was insufficient to allow study of the local legal context. Such
4
The Research Team consisted of three researchers, Vic Ullom (team leader), William Wiley, and Ljiljana
Hellman (replacing Boris Mijatovic).
5
The jurisdictions that are the subject of this research are Croatia, Serbia, Kosovo (all references to Kosovo refer
to Kosovo under UNSC Resolution 1244. The OSCE is status neutral and thus do not take a stance on the issue
of Kosovo independence.), Bosnia and Herzegovina and the former Yugoslav Republic of Macedonia.
4
knowledge-transfer events usually resulted in participants continuing as before, with little
guidance on how to employ the content of the foreign expert’s presentation with fidelity to
their local legal regime.
More thorough needs assessments, when undertaken, exposed significant material and
human shortages, a lack of witness protection and support structures, a lack of trust in judicial
institutions and their independence, and a host of other structural weaknesses that, although
many were not specific to ICHL cases, impacted the processing of those cases in the region’s
courts. Another weakness of early capacity-building efforts was their lack of a systematic
approach, coupled with a tendency to approach knowledge transfer as a one-off event.
Knowledge-transfer measures in the ICHL arena tended to tackle a small number of topics
with a specific set of participants – usually judges and prosecutors. No effort was made by
any institution, local or international, to cover the entire gamut of ICHL-related capacity
building. Similarly, there appeared to be little recognition (and corresponding resource
allocation) that professional development in this field, like most professional fields, requires a
continual updating of knowledge and skills.
Early knowledge-transfer efforts often neglected to account for the complexity of war
crimes cases, and the fact that the prosecutor or judge worked on cases alone with little or no
support staff. Although certain electronic tools are now in place in limited areas, very few
training efforts addressed case-management techniques, caseload management techniques, or
other best practices to facilitate the handling of the enormous quantity of evidence typical in
complex war crimes cases.
In the outreach field, little has been done in knowledge transfer. So few staff have
outreach among their duties that there is literally no one to whom to transfer knowledge. Best
practices exist in conducting outreach itself (see Annex 7), but review of knowledge-transfer
efforts unearthed only activities targeting “why outreach is important”, not how best to teach
it.
Witness support, on the other hand, is increasing its profile as more legal professionals
become acquainted with the benefits. Knowledge transfer has a successful track record in the
region primarily through the use of study visits. Such visits occurred primarily among
victim/witness support units in the region as well as to the ICTY. That apart, research
revealed little formal training or professional development being provided to victim/witness-
support staff.
5
Needs Assessment by Topic
Crosscutting Needs
A small number of identified needs cut across all constituent elements of the justice
system, one example being legal-research materials. Where certain local-language materials
exist, they are rarely comprehensive or updated. Legal professionals tend either to rely on
commentaries, which may be outdated, or choose to limit their advocacy to factual disputes.
A second example is access to transcripts of proceedings at the ICTY. Currently, such
transcripts exist in searchable fashion only in English and French, thereby hindering access to
a wealth of case-specific information for practising legal professionals who do not speak
those languages. Interlocutors repeatedly indicated to the Research Team that local language
transcriptions of ICTY proceedings would be an indispensable knowledge-transfer tool.
Investigations and Analysis
In some or all of the examined jurisdictions there were three elements to the
foundation of the problems being experienced during the investigation of ICHL cases: (1) a
considerable divergence of opinion exists on key questions of substantive law; (2) only a
small minority of investigators, prosecutors and investigative judges in the said jurisdictions
have any experience investigating (and proving) modes of liability other than direct
perpetration, and (3) oftentimes insufficient capacity exists to access and manage the
frequently large quantities of materials relevant in cases where core international crimes have
been alleged.
For prosecutor-led investigations, problems arise at the investigative phase when the
presumed perpetrators include persons who are not believed to be involved directly in the
physical perpetration of the underlying acts, for instance, where command responsibility,
giving orders or some other form of complicity is at issue. The importance of using
documentary evidence to demonstrate linkage between the underlying criminal act and mid-
as well as higher-level perpetrators appears not to be sufficiently recognized. This is
particularly the case where investigative teams are confronted with complex political and
military structures. Modern, computer-based analytical tools could assist investigators in the
region. They are not currently available, however, due largely to the costs of making local-
language versions available, the expense of training users, and the need for continual system
maintenance. The Research Team also discerned a need for general updating of investigative
techniques, e.g., in the fields of forensics, ballistics and DNA technology.
6
Prosecution
The work by the research team has found that the primary function of an indictment –
putting the defendant on adequate notice of the charges against him or her – can suffer in the
complex intersection of international and domestic legal provisions. Professional
developmental opportunities should target this phenomenon, as well as the necessity that
prosecutors be capable of managing effectively the often large quantities of documentation,
witnesses and other materials that characterize most ICHL cases. The Research Team has
found that prosecutors in the region are experiencing difficulties in taking advantage of
currently-available ICHL resources due to language barriers, cost or simply not being aware
about their existence. As with investigators, exposure to electronic research, analytical and
case-management tools, made available in the local language and provided to prosecutors
along with sufficient training in their use, would be markedly beneficial.
Defence
Most defence lawyers in the region – save for those few that have practiced at the
ICTY – are unfamiliar with ICHL as it has been received into their domestic systems. The
disappearance of investigative judges, combined with other often radical changes to the
criminal-procedure codes in force in the jurisdictions under consideration, is having the effect
of placing the onus for the search for exculpatory evidence upon defence counsel – a role for
which they are neither professionally nor conceptually well equipped. Defence counsel would
benefit from professional-developmental schemes very similar to those that the Research
Team believes would assist prosecutors in the jurisdictions subject to this study, for example,
additional exposure to the manner in which documentary evidence is used to establish the
linkage, or in this case undermining the linkage, between alleged perpetrators and key
underlying acts. Additionally, the RT notes the suggestion of several interlocutors that
capacity building in the field of negotiating plea and immunity agreements – specific to ICHL
cases – would be welcome, particularly in light of similar training already offered to
prosecutors and judges. Adequate support from the bar associations of the region for defence
counsel undertaking these cases has not been forthcoming.
Trial and Appellate Adjudication
As has been noted above, the vast quantities of documentation, witnesses and expert
reports that ICHL cases tend to generate can overwhelm judges, particularly trial judges,
7
working without adequate assistance, such that capacity-building initiatives targeting complex
case and caseload management would be welcome. A second area of interest, brought to the
Research Team’s attention by native speakers of the local languages, is the tendency of trial
and appellate judgements to be opaque, that is, the reasoning found therein is frequently
inaccessible to laymen. Judgement-drafting techniques that emphasize clarity and structure –
so long as these techniques are respectful of the relevant procedural law and practice – should
prove beneficial. Finally, the judges interviewed by the team frequently noted that they would
welcome exposure to the manner in which ICHL is applied elsewhere. The goal of this
exposure would be to facilitate understanding of the types and quantities of evidence that
have proved sufficient (or insufficient) in other jurisdictions adjudicating ICHL-based cases.
Victim and Witness Support
The region is replete with instances of vulnerable witnesses being exposed to various
indignities, from logistical hardships, to lack of information, to confronting the defendant and
his or her family en route to the courthouse. With the exception of the specialized chambers in
Belgrade and Sarajevo (and even there, the caseload outstrips resources), jurisdictions across
the region are struggling to address the needs of witnesses and victims who testify in ICHL
cases. The most prominent concern is the absence of proper, institutionalized support
structures. Such structures, in addition to being sustainable, must be comprehensive and
encompass the before, during and after phases of a given witness’ engagement with the justice
system.
Outreach 6 and Public Information
To varying degrees, the court systems in the jurisdictions of the former Yugoslavia do
not enjoy the confidence of their constituencies. The public remains poorly informed about
(or is otherwise indifferent to) the relevant institutions and their proceedings, particularly in
ICHL-related cases, with their legal peculiarities. There is a danger that politicians or the
media may exploit public ignorance in pursuit of narrow objectives, alternatively blaming or
praising the justice systems’ outcomes according to their agenda. It is the view of the
Research Team that outreach is the public-relations answer to the mischaracterization of
ICHL proceedings. However, little effort is being made – save by some specialized NGOs
6
See the definition of “outreach” provided in Annex 1, and the “Best Practices in Outreach” in Annex 6,
particularly as opinions vary as to the scope, priority and activities attributable to outreach.
8
and IGOs – to undertake outreach in a systematic manner. The difficulties appear to flow
from resource constraints, lack of (dedicated) personnel with appropriate skills, and the
tendency to be minimalist and reactive in interactions with the public.
Best Practices and Lessons Learned in Knowledge Transfer
Knowledge transfer being a complex issue, it is no surprise that research revealed best
practices operating on multiple levels. For purposes of clarity, this report reduces those
findings into two basic categories: the general and the specific. Best practices that were of a
general nature, applying to the field of capacity building as a whole or to knowledge transfer
in the abstract, comprise the first group. For example, the fact that most legal professionals
involved in ICHL cases are in large measure self-taught on the specific requirements of ICHL
cases led to the best practice that, regardless of any specific knowledge-transfer methodology,
capacity-building initiatives should allow for and facilitate this traditional process of self-
education. Of course, peer review and expert feedback are also core tenets of professional
development, so legal professionals are not advised to rely on independent study exclusively.
Other examples of best practices generally applicable include:
1. Knowledge-transfer practitioners carefully consider where in the system an

intervention would be most effective in addressing an identified need. Among the
factors is the level of intervention, whether it be the individual, the institution or the
jurisdiction. At the institutional and jurisdictional level there are often sublevels so,
for example, one might consider intervening only in one district or state-wide. Timing
of the intervention is also key, whether it be during an individual’s legal education or
only after a practitioner has a few years of experience. Similarly, the mode of
intervention must be considered: Is an identified need best addressed through
legislative change, amending a rulebook, training a target group, or through some
unique intervention?
2. Knowledge-transfer interventions must account for, and be respectful of, local legal
traditions. 7 Interventions should be tailored to be maximally applicable, and new or
innovative approaches should be accompanied by sufficient prior research to ascertain
their viability in the local jurisdiction. This is especially the case where the complex
intersection of ICHL and domestic law is concerned.
The foregoing were examples of knowledge-transfer best practices applicable without

regard to any particular methodology. Turning from the general category to the specific, the
second category of best practices consists of specific techniques and discreet knowledge-
7
This point assumes the local traditions are in compliance with international legal norms.
9
transfer practices collected from experienced organizers implementing programmes for the
region’s legal professionals. Included here are traditional knowledge-transfer mechanisms
such as seminars, study visits, internships, personnel exchanges and personal contacts. These
practices, however, only constitute best practices when undertaken within certain parameters,
i.e., by employing practices that maximize their impact. For example, a study visit is a best
practice when undertaken in accordance with the following principles:
1. The personality, expertise and authority of the presenters are considered key, and
the focus is on short presentations followed by ample time for discussion;
2. Both visitors and their hosts are well prepared in advance of study visits and
have clearly defined objectives. By thoroughly consulting the participants, the
hosts and the donor to ascertain expectations, the organizer can assist in defining
both the target group and the objectives;
3. The visit is specifically tailored to the group and the objectives, to ensure that
the presentations are relevant and that the agenda moves the visit towards that
objective. The topics to be addressed; places, departments and personnel to visit;
and the format of meetings, tours and briefings all require advance identification
and agreement. Such tailoring is time and labour intensive; and
4. An exercise at the end of the visit solicits evaluation and feedback generated by
the participants and hosts, which is shared with the organizer.
As noted, generating improved knowledge-transfer formats was an important project goal. In

the course of the research, the Research Team received no small number of suggestions, i.e.,
tips and techniques that – when tailored to a particular methodology, audience or situation –
facilitate the transfer of knowledge in an effective and resource-wise manner. While these tips
did not boast a lengthy record of success (and therefore cannot qualify as best practices), the
team nevertheless included them in the Report for their intrinsic benefit. The reader will find
them immediately following the best practice to which they apply.
To illustrate some of the more innovative practices collected during the research, the
Research Team described, in certain instances, specific tools and mechanisms where they
might be employed. Examples of these novel approaches can be found among the
recommendations, located in callout boxes for easy reference, or with the best practices that
they elucidate. Some of these examples are:
1. Peer-to-Peer Meetings: Closed meetings of colleagues (e.g., trial judges), with an

external expert present and acting as a peer rather than discussion leader.
2. Victims’ Legal Aid Clinic: A clinical legal-education programme for law schools
where students represent victims in reparation proceedings.
10
3. Embedding, Mentoring and Experts-in-Residence: Locating an external expert inside
an office or institution to assist counterparts with individual cases and in capacity
building generally.
4. Dealing with Vulnerable and Traumatized Witnesses: A thorough training for (new)
staff in victim/witness-support structures who are in contact with vulnerable
witnesses and victims.
The best practices research lies at the core of this study, and the above examples are only a
portion of the findings. In any event, these practices are effective only when implemented,
and it is to implementation that this report turns next.
Recommendations
The Final Report culminates in a set of prioritized recommendations intended to

address the outstanding needs identified during the research phase. The recommendations pair
relevant best practices with identified needs but do not take into account the financial, human
and material cost implied in undertaking such efforts, despite their manifest importance. The
prioritization was determined in large measure from the discussion of the Interim Report’s
recommendations at a Regional Workshop held in Sarajevo in May 2009. The highest priority
recommendations from that event were:
Make Available Transcripts from ICTY Proceedings that are searchable, in local
languages;
Create a Sustainable Witness Support Apparatus with a structure appropriate to each

jurisdiction;
Foster Electronic Research and Improved Analytical e-Tools with the Case Matrix 8
and training in its use.
Increase the analytical capacity and trained support staff for judges, prosecutors and
investigators – including both political and military analytical capacity.
Support the Judicial and Prosecutorial Training Academies in the creation of a

modern, tailored, easily-updatable, ICHL-specific curricula.
Create a Legal-Research Tool of Local Jurisprudence in the form of a web-based, 9

searchable digest of ICHL-related decisions from the region’s trial, appellate and
supreme courts.
8
See also page 57 and footnote 85
9
The resource should be also available periodically on CD-ROM, particularly as it was observed that many
judges and prosecutors in BiH entity-level jurisdictions do not have Internet access in their offices.
11
FINAL REPORT
I. Introduction
As the International Criminal Tribunal for the former Yugoslavia (ICTY) approaches
the end of its “completion strategy”, harnessing the institutional knowledge and expertise
developed during its tenure, and making it available to legal practitioners elsewhere, becomes
increasingly important. The three organizations involved here understand this imperative, but
seek as well to understand how best to conduct such “knowledge transfer”, particularly to
legal professionals in the former Yugoslavia still confronting a war crimes caseload. 10 ” The
Office for Democratic Institutions and Human Rights of the Organization for Security and
Co-operation in Europe (OSCE/ODIHR), 11 the ICTY and the United Nations Interregional
Crime and Justice Research Institute (UNICRI) – supported substantially by the T.M.C. Asser
Instituut 12 – initiated this study to assist their own efforts and the efforts of others who
endeavour to strengthen the capacity of legal systems in the former Yugoslavia operating at
the intersection of domestic and international criminal and humanitarian law (ICHL). In so
doing they seek to improve markedly the delivery of future professional-development and
knowledge-transfer programmes.
This Final Report is the culmination of a multi-stage research project that included an
Expert Workshop in The Hague in October of 2008, over 90 field interviews in five
jurisdictions, 13 an Interim Report, where findings and recommendations of the research phase
were compiled, and a Regional Workshop in Sarajevo in May of 2009, where the Interim
Report was discussed with local practitioners. The structure of the Final Report follows the
project’s methodological foundations in that it begins with a review and analysis of past
capacity-building efforts in the ICHL arena across the region. That review is followed by an
assessment of current knowledge and skills-related needs among the legal professionals
dealing with ICHL-related cases. From the successes and failures of previous capacity-
10
In further text, the acronym ICHL is employed as per the definition provided in Annex 1, to describe war
crimes, crimes against humanity, genocide and the modes of liability found in International Criminal and
Humanitarian Law.
11
The Office for Democratic Institutions and Human Rights (ODIHR) is an institution of the OSCE based in
Warsaw. In further text, the acronym OSCE refers to both the OSCE and ODIHR, unless specified.
12
The T.M.C. Asser Instituut contributed to the development of the conception and design of the project and
hosted an Expert Workshop in The Hague to launch the project’s research phase.
13
The jurisdictions that are the subject of this research are Croatia, Serbia, Kosovo, Bosnia and Herzegovina and
the former Yugoslav Republic of Macedonia. All references to Kosovo refer to Kosovo under UNSC Resolution
1244. The OSCE is status neutral and thus do not take a stance on the issue of Kosovo independence.
12
building initiatives, the authors distil a collection of best practices and means for improving
current initiatives. Finally, a set of recommendations is included that matches the identified
needs with the identified best practices, listed according to priority.14
Judiciaries in transitional and post-conflict countries frequently suffer a variety of ills,
many of which will bear to a certain degree on war crimes cases. The Research Team
reviewed relevant literature and used the Expert Workshop in The Hague 15 to identify
discreet topics that appeared repeatedly to be the target of ICHL-related capacity building and
knowledge transfer:
The knowledge and application of ICHL in the domestic legal context; 16
Investigation and Analysis;
Prosecution;
Defence;
Trial and Appellate Adjudication;
Outreach; and
Victim/Witness Support 17
After receiving validation at the Experts Workshop, these seven topics formally became the
backdrop against which the methodology described below was applied.
A. Research Stages & Methodology 18
The project partners adopted a four-component research process (R.A.I.D.) that

combined a critical examination of past efforts with a current assessment of the needs of legal
professionals in the region. Those two components gave rise to a set of “best practices”, i.e.,
knowledge-transfer techniques and methodologies with a successful track record in delivering
their subject matter. The research also generated several ways to improve existing knowledge-
transfer practices, as well a number of innovative methodologies. These latter practices do not
necessarily boast a record of success – precluding them from being labelled best practices –
but their inclusion in this report suggests a credible potential for enhancing future knowledge-
transfer undertakings. In addition to the established best practices and the suggested
14
A Research Team hired by ODIHR prepared both the Interim and Final Report on behalf of the partner
organizations. The team consisted of three researchers, Vic Ullom (team leader), William Wiley, and Ljiljana
Hellman (replacing Boris Mijatovic).
15
The Expert Workshop, hosted by the T.M. Asser Institute, took place in The Hague in October 2008.
16
This topic did not receive separate treatment in the Report. Rather, the Research Team wove it into the
discussion of investigation, prosecution, defence and adjudication. The team was of the view that the knowledge
of ICHL, and the ability to apply it, were critical to, but inseparable from, the six remaining topics.
17
Although closely related to victim/witness support, witness protection is not included in this study. It was the
view of the project team that addressing the topic of witness protection adequately required a separate research
initiative.
18
See annex 3 for further details on the methodology and research stages of the project.
13
improvements, the report includes a wide range of recommendations (Section V). Set out in
order of priority, these recommendations match the best practices with the needs identified
during the assessment. They describe the context and means of employing the best practices
in order to rectify the identified shortcomings.
B. Additional Background
A fundamental premise of this study is that sufficient differences exist between ICHL-
related crimes and what are referred to as “classic” crimes, such that the former merit special
consideration in capacity-building initiatives. Yet this perspective is not necessarily obvious.
While interviewing in the former Yugoslavia, project researchers were frequently told by
practitioners that they treat war crimes cases the same way they treat every other crime. Of
course, one would not expect either preferential or discriminatory treatment by state
authorities towards individuals suspected of involvement in war crimes. The point is that, due
to their specificities, war crimes stand apart from “classic” crimes in ways that justify specific
capacity-building approaches, in particular:
Substantive law: ICHL is not typically a priority in traditional legal education; most legal
professionals will not have had significant exposure to it prior to working on their first
case. Sorting out the “international” aspects of the substantive law that are domestically
applicable is no straightforward exercise, as section D below illustrates.
Complexity: Not every ICHL case is necessarily complex, and certainly not all “classic”
crimes are straightforward by comparison. However, given the context, the law, the
scope, the actors, the quantum of evidence, the necessity (often) for inter-institutional
and interstate co-operation, the need (often) for witness protection and support, the time
elapsed since the underlying acts took place, and the fact that the accused are frequently
not the physical perpetrators of the underlying act, such cases tend to be more
complicated than “classic” criminal cases. Particularly complex is the necessity of
securing, as well as effectively presenting (or defending against), evidence linking the
underlying act(s) to mid- and high-level perpetrators.
Potential for politicization: By their nature, war crimes cases frequently reflect political and
military outcomes, or even inter-ethnic relations, giving rise to allegations of “victor’s
justice” or ethnic bias. Political leaders and the public, undoubtedly with the help of the
media and interest groups, will have formed specific notions about the groups and
individuals that they believe have perpetrated such offences. These notions translate
into expectations, indeed pressures, directed towards the justice system. 19
19
As noted, the issue of societal and political pressures is not a focus of this report, but is mentioned here to
illustrate the salient differences between a typical ICHL and a typical “classic” crime. It is worth noting that such
a societal climate is one of the key motivations for bolstering outreach activities. Successful outreach is meant to
decrease politicization while increasing confidence in the judiciary.
14
Victims: Victims of ICHL-related crimes are also specific in comparison to those of
“classic” crimes. In addition to the gravity of the harm inflicted upon them, they will
frequently have been targeted due to their nationality, gender or religion. Often, they
will have been targeted or have suffered en masse. Victims may form groups that can
have significant influence over public perceptions of the effectiveness of justice
institutions.
Accused/Suspect: Unlike “classic” crimes, although not exclusively so, persons suspected of
ICHL-related crimes frequently hold positions of power, typically of political and
military authority. Suspects in such cases will at times have a public profile, a support
base and access to instruments of the state, such as the police and military forces, which
might be used to undermine the exercise of justice. Also, accused or suspects often
enjoy national and collegial solidarity behind them.
These factors, at times operating in concert, suggest approaches to capacity building that
account for the unique character of the crime, the law and the context. It is also true that
successful efforts at strengthening capacity, particularly when skills based, benefit the justice
system beyond ICHL-related crimes, positively affecting other categories of complex and
sensitive cases. 20
Another issue concerns the target of the study. A primary focus here is on building the
skills of legal professionals working with international crimes. But a second category of
practitioners – capacity builders themselves (trainers and organizers of events, etc.) – has as
much to do with the research. In so much as legal professionals require regular updating of
their skills, so too those who plan, sponsor, organize and deliver such activities require
modernization of their techniques and upgrades in their methodology. This study is as much
about legal practitioners and how they learn as it is about trainers and organizers and how
they educate.
The well-documented material and human-resource shortages within the prosecutorial,
investigative, witness support, outreach and adjudicatory structures of the region already
render it difficult to address contemporary crimes, let alone those perpetrated a decade or
longer ago. But, with certain notable exceptions, these considerations lie outside the scope of
this report and the project. Here, the focus is primarily upon questions of skills, knowledge
and, in particular, substantive law and its application in ICHL cases.
20
Certain crimes, for example trafficking in human beings or other categories of organized crime, often bear
characteristics similar to those of war crimes. It follows that capacity building efforts in ICHL can reinforce
capacity building in those areas, and vice versa.
15
II. Review and Analysis of Past Efforts
A. General Commentary
With wide-reaching goals, the international and local legal communities have
undertaken a multitude of knowledge-transfer, capacity-building and professional-
development activities in the sphere of ICHL over the past decade. Yet there is a
perception – providing in part the impetus for this project – that the results of these
initiatives are inconsistent, and the reasons for such inconsistency are not immediately
clear. Knowledge transfer was successful in some areas and on some topics, but less so
in others. Regardless of the outcome, feedback given by participants in questionnaires
was usually positive, but, the fact that such evaluations were generally conducted
immediately upon completion of the event meant they were ill-suited to the
identification of lasting impact. Genuine efforts to assess whether a given training
methodology or a particular approach to knowledge transfer actually achieved its
learning objectives, enabling the participants to actually apply the knowledge they
received, must necessarily take both a longer and deeper view. And while a
comprehensive examination of specific, individual knowledge-transfer events is beyond
the scope of this research, the analysis that follows identifies both positive and negative
aspects of the various approaches applied in the region.
B. Analysis
The Constituent Elements of the Justice System 21
Analysis undertaken with the benefit of hindsight revealed a number of readily

identifiable weaknesses in early capacity-building efforts provided to core legal
professionals. A frequent difficulty resulted when a poorly undertaken needs assessment
– usually a perceived lack of understanding of ICHL – was combined with the belief
that foreign expertise could rectify the shortcoming. Given the expert’s understandably
busy schedule and a project’s financial constraints, preparation time rarely allowed for
sufficient study of the local legal context. In such a setting, the foreign expert could do
little but present the core tenets of ICHL together with the basics of the developing
jurisprudence at international tribunals. The focus of the ICTY on “the most senior
leaders” had generated a wealth of compelling jurisprudence in areas such as command
21
Judges, prosecutors, defence counsel and investigators/analysts.
responsibility and various forms of criminal liability, including “joint criminal
enterprise”. These were legal concepts that had not been articulated in the domestic
legal code, or at least not in the manner that the ICTY was employing them. Typically,
at such events, a domestic legal expert would follow the foreign expert and describe the
ICHL-based provisions that had been incorporated into the domestic code at the time of
the alleged crimes. With regard to jurisprudence, practitioners were generally told that,
while developments at the ICTY and elsewhere were interesting, the domestic legal
regime did not entertain foreign jurisprudence and, in any event, the domestic criminal
code in effect at the time contained the only applicable law. Such training events
resulted in participants continuing as before, with little guidance on how to employ the
content of the foreign expert’s presentation with fidelity to their local legal regime.
Clearly not all ICHL-related training in the early days suffered from the above
mentioned shortcomings, yet interlocutors repeatedly described instances to the
Research Team where material presented at training events could not be reconciled with
the local legal framework. 22 It was not until the needs became better identified that the
character of capacity-building events evolved from training towards more public
professional debate on the contours of ICHL, whether the manner that the ICTY and
other tribunals were employing it was applicable and, particularly, whether the more
complicated theories of liability could be applied domestically.
A second shift in capacity building came with the understanding that the
problems facing domestic legal professionals were much larger and more complex than
simple unfamiliarity with ICHL. More thorough needs assessments exposed significant
material and human shortages, lack of witness protection and support structures,
dubious legal cultural norms, a lack of trust in judicial institutions and their
independence, and a host of other structural weaknesses that, although not all specific to
ICHL cases, impacted the processing of those cases in the region’s courts. 23 The extent
to which any of these lacunae, or their sum total, would result in unacceptable judicial
outcomes was not immediately clear, but the lesson for capacity building was that the
needs of legal professionals were complex, interconnected with the needs of the justice
system overall, and steeped in the local legal culture.
22
The Research Team was told that the same mistake was repeated later when experts from the Court of
BiH provided training to cantonal level members of the judiciary, who are applying a different code.
23
Certainly, there were other problems confronting domestic judiciaries as well. As mentioned, these
considerations, for the most part, lie outside the scope of this report, but the authors are well aware that
their existence also impacted capacity building to varying degrees.
17
As the closure of the ICTY was determined and cases began returning to the
region, the United Nations Security Council expressly called on the international
community to strengthen further the capacities of the local jurisdictions. Although many
of its initiatives were already underway, the ICTY responded by bolstering programmes
designed to enhance personal and professional contacts between its practitioners and
those of the region. Internship programmes, for example, started to focus increasingly
on bringing young legal professionals from the region to the Tribunal for several
months of practical, mutually beneficial work experience. The ICTY Outreach section
began facilitating study visits to The Hague where, as noted in more detail below,
personal contacts flourished in a model that provided local practitioners’ insight into the
functioning of the Tribunal. Fellowships and “job-shadowing” visits contributed to
these exchanges and, by a recent accounting, nearly 1,000 people have passed through
the institution in some form or another. 24
Although difficult to assess specifically, the personal contacts and professional
relationships that developed over the years between ICTY professionals and their
counterparts in the region clearly served a number of knowledge- and capacity-building
ends. Anecdotal exchanges brought to the attention of the Research Team included
clarification of legal points, learning to conduct legal research on the international level,
assistance in tracking down evidentiary material, advice on prosecutorial strategy, and
exchange of information concerning incidents, to name but a few. It was clear to the
team that both parties stood to benefit from exposure to the other’s perspective and
experience. And such contacts were not limited to those between the ICTY and
professionals from the region. As relations between the states improved – helped in part
by political initiatives aimed at fostering regional co-operation in war crimes cases25 –
exchanges of professional experience at the regional level steadily increased. Several
interlocutors pressed upon the Research Team the continuing need for, and substantial
24
Interview with ICTY official in February 2009, notes on file with the authors.
25
The most significant effort taken in this area was the so-called Pali Process – a series of meetings with
relevant judicial and political authorities from the region on judicial co-operation in war crimes
proceedings, initiated by the OSCE in 2004. Those meetings helped trigger certain improvements in
regional co-operation that resulted in a number of bilateral agreements on information and evidence
sharing among the prosecutors in the region, (e.g. February 2005, Memorandum on Agreement on
Regionalization and Promotion of Co-operation in Fighting All Forms of Grave Crimes, between the
Serbian and the Croatian Prosecutors Offices; April 2005, Memorandum on Co-operation between the
BiH and the Serbian Prosecutors’ Offices; 2005 and 2006, a series of memoranda of co-operation in
prosecuting war crimes, crimes against humanity and genocide, between Croatia, Serbia and
Montenegro).
18
benefit from, such regional interactions to facilitate information, best practices and,
most concretely, evidence-sharing. 26
Another weakness of early capacity-building efforts was their lack of a
systematic approach, coupled with a tendency to approach knowledge transfer as a one-
off event. As is often the case with donor-driven capacity building, funding cycles
dictated the scope of a training scheme and its methodology as much as actual needs or
quality pedagogical approaches. Knowledge-transfer measures in the ICHL arena
largely reflected this dynamic by tackling a small number of topics with a specific set of
participants – usually judges and prosecutors. Defence was often disregarded entirely,
and investigators were provided with little ICHL-specific tools or training. No effort
was made by any institution – local or international – to cover the entire range of ICHL-
related capacity building for legal professionals with no prior experience with ICHL.
Similarly lacking was an awareness that professional development in this field (with a
corresponding resource allocation) requires a constant updating of knowledge and
skills.
In fairness to those who offer capacity building to defence counsel, due to the
right of the accused to the counsel of their choice, the target group for capacity building
is difficult to identify. Moreover, well-known or high-profile defence counsel often
called upon by high-profile accused, appear reluctant to participate in events as trainees.
Still, unlike judges and prosecutors from the region, a significant number of defence
lawyers actually received on-the-job training by working – defending clients – in the
ICTY. Some of these would have received a foundational training course for new
counsel organized by the Office of Legal Aid and Detention Matters (OLAD) and/or the
Association of Defence Counsel (ADC-ICTY). 27
More recently, weaknesses in prior efforts have been countered – although not
alleviated altogether – with the emergence of judicial and prosecutorial training
academies, 28 as well as with “continuing legal education” (CLE) requirements now in
effect in most jurisdictions. The academies’ central role in formalizing the professional
26
Examples of cross-border contacts include Serbian court guards visiting counterparts in BiH; the Bar
Association of the former Yugoslav Republic of Macedonia visiting OKO, and the Belgrade War Crimes
Chamber and the Ministry of Justice organizing a meeting in Belgrade for judges from the region,
including two from the ICTY. Such visits have also been beneficial in the witness-support area, where
staff in the newly created units in Croatia and Serbia visited their counterparts in the Court of BiH.
27
Note that neither of these training initiatives is still operating.
28
Throughout the region, judges and prosecutors are frequently trained together, in one institution.
19
development of judges and prosecutors has been a welcome move away from ad hoc,
purely donor–driven training. They combine local ownership of the education process
with local subject matter expertise. The involvement of such institutions in ICHL
knowledge transfer, however, is not a panacea for systemized knowledge transfer in the
ICHL arena. On the one hand, the academies provide a centralized, legally mandated
institution with responsibility for legal education that includes ICHL. On the other,
however, their comprehensive mandate means ICHL training must take its place among
other priorities. 29 Capacity building in ICHL requires a layered process, with each
examination of the substantive law building upon the previous one, and it must access a
broad range of actors – such as victim- and witness-support personnel, investigators,
defence counsel and outreach professionals – none of whom are under such an
academy’s purview.
Additional lessons garnered from early knowledge-transfer efforts are that they
often neglected to account for the complexity of war crimes cases, and that the
prosecutor or judge often worked on cases alone with little or no support staff. Although
certain electronic tools are now in place in limited areas, very few training efforts –
particularly concerted ones – address case-management techniques, caseload-
management techniques or other best practices to facilitate the handling of the
enormous quantity of evidence typical in complex war crimes cases.30
Early efforts in knowledge transfer would also have benefited from including
practical training materials, such as templates, handbooks and forms that could be
employed by the participants upon their return to the office. The production of manuals,
guides, bench books and similar literature is not commonplace in the region, and what is
available usually consists of translation of texts based on international practice — again
with little effort to ensure applicability to the specific legal context of national
judiciaries. 31 In light of the developing interregional war crimes expertise, materials of
29
Academies must not only provide comprehensive coverage across the wide range of training topics, but
also across all judicial and prosecutorial participants. The Research Team is aware of past occasions
where, for example, persons not dealing with war crimes have participated in war crime training with
limited interest but in order to receive the required credits, while practitioners involved in ICHL cases
who would have benefited have not participated.
30
Although not the focus of this report, at least two events with trial management as a topic were
included as part of an event focusing on judgement drafting at the War Crimes Chamber in the Court of
BiH.
31
A notable exception is the Ekspertski vodi kroz Haški tribunal/Expert guide through the ICTY. This
publication provided Serbian legal professionals a guide to ICTY jurisprudence, adapted to local legal
terminology and the local legal framework.
20
this type developed today could not only be based on emerging local practice, but could
benefit a larger group of practitioners region-wide. 32
Outreach
Outreach and public-information professionals were only rarely the target of
early capacity-building initiatives in the ICHL sphere. This was due primarily to the
lack of personnel, particularly specialized personnel, undertaking outreach, as well as
the low priority given to their efforts. More recently, however, Bosnia and Herzegovina
(BiH) and Serbia have become the exception. In Serbia, for example, tackling the lack
of comprehension in the legal community about the value of outreach, OSCE and the
Youth Initiative for Human Rights (YIHR) sponsored a seminar that gathered senior
judicial figures from Croatia, BiH and Serbia, as well as representatives of the ICTY
and the Special Court for Sierra Leone, as panellists. The OSCE also sponsored
numerous publications, documentaries and public-opinion surveys, 33 a number of public
panels and a particularly successful series of outreach events. The War Crimes
Prosecutor’s Office in Belgrade and the OSCE Mission to Serbia arranged study visits
for Serbian journalists to the ICTY in 2005, and then to judicial institutions in BiH and
Croatia. While the lasting impact of these specific efforts is difficult to assess, it was
clear to the Research Team that the climate in which domestic ICHL cases are being
processed in Serbia is improving somewhat. While innumerable factors influence the
social atmosphere, some of the positive shift is must be considered as attributable to
these and other outreach efforts.
Victim/Witness Support
Capacity-building efforts targeting victim/witness-support services began only

recently, concomitant with the creation of formalized support structures. In 2006,
victim/witness-support services began in both Serbia and BiH in the specialized
chambers of the Belgrade District and the Court of BiH, respectively. A former ICTY
victim/witness-services officer brought with her the Tribunal’s institutional expertise,
32
Apart from the OKO Reporter and ad hoc reports of organizations on specific issues, no legal reviews
exist covering national jurisprudence with a focus on war crimes. Practitioners must rely on their own
initiative and resources to research, obtain, read and analyse decisions issued by other courts.
33
Examples include: “Hag medju nama” (The Hague Among Us), October 2005 – in co-operation with
the Humanitarian Law Center; A Perception Study of Justice Operators in Serbia – in co-operation with
the Solidaridad-Impunity Watch (the Serbian branch of the Netherlands-based international NGO); Public
opinion research on the general public’s attitude toward the ICTY (2005, 2006, 2007 and 2009) – in co-
operation with the NGO Belgrade Centre for Human Rights.
21
thus playing an important role in the early stages of the Victim-Support Unit in the
Court of BiH. In Serbia, the OSCE organized training on various witness-related themes
for members of the judiciary, court guards, defence attorneys and court staff to support
the inception of the country’s victim/witness-support unit. In Croatia, fragmented
witness-support services were provided for the first time in 2006. Since then, support
programmes have been continuously extended but are still not available in a
comprehensive form to all courts, including two of the specialized War Crimes Courts
(Rijeka, Split). 34
Knowledge-transfer mechanisms in the victim/witness-support arena are not
numerous, but the clear preference is for study visits. The OSCE and the United States
Embassy (separately) organized such visits for Serbia’s victim/witness-support officers
to the ICTY and the Court of BiH. For their part, ICTY officials visited the support
structures in the region, providing practical, first-hand advice from the Tribunal’s
perspective. Participants in these visits found them useful, with many considering them
as the first – and in some cases only – formal training they received in their new
profession. Similarly, Croatia’s victim/witness-support staff visited both Serbia and the
Court of BiH’s witness-support units in 2007, again praising the opportunity to absorb
best practices from more experienced offices. While it is clear that the field of witness
support requires a level of specialized knowledge, according to an official at the ICTY
“the needs of victim/witness-support practitioners in the region do not concern lack of
knowledge, only lack of resources”. 35
Capacity-building efforts in this field were not limited to staff working in
victim/witness-support units. Stories of re-traumatization of vulnerable
victims/witnesses in various courts in the region prompted a series of training for
judges, prosecutors and a few that included defence counsel, such as in Serbia and
Kosovo 36 in 2006, in an effort to raise awareness among these legal professionals, who
contact such witnesses. Throughout 2008, the OSCE Mission in BiH organized a series
of meetings between judges, prosecutors, civil society organizations and members of
the press at the local level, designed to provoke debate on the multifarious issues facing
traumatized witnesses and victims in the ICHL context.
34
The OSCE Office in Zagreb began a project to sponsor this extension of the service in July, 2009.
35
Interview with ICTY official, 13 October 2008, notes on file with the authors.
36
All references to Kosovo refer to Kosovo under UNSC Resolution 1244.
22
Although no formal support structures exist in Skopje’s courts, an
OSCE/OPDAT/ICTY training regime there placed witness-support and witness-
protection concerns high on the agenda, where legal professionals confronted these
topics both in seminars and study visits to the Tribunal and the Court of BiH.
Such sensitization initiatives have raised awareness among legal professionals,
the media and the public. Still, the significant inroads made region-wide in the
victim/witness-support arena are only the first steps in a long process aimed at
achieving the level of support appropriate for the serious cases in which the
victims/witnesses are expected to testify.
23
III. Needs Assessment
This section examines the identified needs of the investigative, prosecutorial,

defence, judicial, victim/witness support and outreach elements of the justice systems in
the various jurisdictions that are the subject of this study. It is worth noting here that a
small number of identified needs cut across all constituent elements of the system. For
example, due either to language barriers or cost, or simply through ignorance of their
existence, many legal professionals do not access the sizeable quantity of relevant ICHL
resource materials.
A case in point is transcripts from ICTY proceedings, which contain a wealth of
useful information for the region’s legal professionals, notably including the testimonies
of important witnesses. Currently, the transcripts exist only in the Tribunal’s official
languages – English and French – accessible on the ICTY website in searchable format.
Audio recordings exist in all of the relevant languages, but they are not searchable in the
way transcripts are. Furthermore, copies of the audio recordings have to be produced
manually at the ICTY and can only be provided upon request. The region’s legal
professionals have repeatedly emphasized the benefit to be gained from ICTY
transcripts being available in their own language. This point is further supported by the
large number of requests received by the Tribunal to provide Bosnian/Croatian/Serbian
(BCS) audio recordings of witness testimony in the absence of BCS transcripts.
Transcription of the entire audio repository has not been feasible due to resource
constraints, so the majority of such material remains unavailable to those practitioners
from the region who do not speak English or French. Concerning other legal resources,
certain local-language materials exist but, with rare exception, they are infrequently
comprehensive or updated. Additional exposure to electronic research, analytical and
case-organizational tools in the local language, accompanied by sufficient training in
their use, would be greatly beneficial.
24
B. Constituent Elements of the Justice System
Investigations and Analysis 37
In the jurisdictions examined by the Research Team, the problems being

experienced during the investigation of ICHL-related cases is threefold: (1)
considerable divergence of opinion exists in all of the jurisdictions (except Serbia and,
perhaps, the former Yugoslav Republic of Macedonia) on key questions of substantive
law; 38 (2) only a small minority of investigators, prosecutors and investigative judges in
the said jurisdictions have experience investigating (and proving) modes of liability
other than direct perpetration and certain forms of accomplice liability; and (3)
oftentimes insufficient capacity exists to access and manage the large quantities and
specific nature of ICHL–related evidence.
With rare exceptions, the legal professionals with whom the Research Team
spoke expressed the view that the police forces in their respective jurisdictions were
professionally ill-equipped to support the investigation of complex offences such as war
crimes. 39 Police investigators were said to have little or no understanding of the relevant
substantive law and its requirements, and this project’s interlocutors frequently claimed
that the police were wanting in even basic investigative skills such as interviewing
traumatized and vulnerable witnesses, among others. 40
A further professional requirement said to be lacking was specific expertise in
investigating old cases, where the alleged crime took place more than a decade before
the investigation and the trail of evidence has since dissipated. In the view of the
interlocutors, these and other professional deficiencies were leading prosecutors to draft
indictments on the basis of questionable evidence, giving rise, in turn, to problems
during trial, with witnesses recanting earlier testimony. In addition, in some cases,
37
The various jurisdictions, as noted elsewhere in this report, are in the midst of revising their criminal
investigative procedures. The roles of investigative judges, prosecutors and police investigators already
vary significantly.
38
For a discussion of the manner in which ICHL is being implemented in each of the jurisdictions under
discussion, see Annex 5.
39
The Research Tem often did not receive formal access to the relevant police officials – although access
to investigative judges and prosecutors was obtained without difficulty. The team casts no aspersions
however; such occurrences may have had any number of causes, including time constraints. The remarks
in this section are based largely upon the statements offered to the Research Team by other actors in the
justice system, primarily defence counsel, prosecutors and judges.
40
This view was supported by at least one newly hired police investigator, who stated that she and her
colleagues would benefit greatly from training on elements of ICHL crimes, as well as on how to take
statements from victims to support the required elements. The officer also sought to learn how to
approach vulnerable witnesses and gain their trust.
25
police staff appeared (according to one trial judge) to themselves be manifestly
complicit in the crimes alleged by the prosecutor. 41
Turning to the investigative capacity of the prosecutors and (in the jurisdictions
where they still exist) investigative judges, a number of the personnel holding these
positions clearly had a firm grasp of the fundamentals of a successful investigation of
ICHL-based crimes. As a general rule, prosecutors and investigative judges displayed
the most confidence in their abilities where the requirements of an investigation into
ICHL-related crimes overlapped with the expertise that must be demonstrated in the
investigation of domestic crimes of a non-international nature, i.e., “classic” crimes. For
instance, there have been a number of cases dealt with by Croatian authorities where
murder, as a war crime, has been alleged to have taken place in and around Vukovar in
1991 and 1992. As far as the Research Team has been able to determine, the relevant
Croatian prosecutors and investigative judges have approached these allegations in a
piecemeal basis, as they would with “classic” murders, i.e., as if they were dealing with
multiple killings with no nexus to a state of armed conflict. Although convictions of
direct perpetrators were secured, evidence relating to the perpetrator’s direct superior
was often ignored or not followed up sufficiently.
Several prosecutors and investigative judges with whom the Research Team met
understood the importance of documentary evidence generated contemporaneously by
the suspect and the organization of which the suspect was a part at the time of the
commission of the alleged crimes. But region-wide, investigators tended to rely almost
exclusively on witness-based evidence to make their case, rendering it vulnerable to
human error. The practical and conceptual ability to put together pieces of documentary
evidence – combined with witness evidence – to build a complex case against a mid-
level perpetrator case was thought to be wanting.
Legal professionals were quick to add that their investigations would greatly
benefit from dedicated analytical personnel, particularly for political and military
structures, something that appeared not to exist in any of the jurisdictions that were the
subject of this study. 42 Also, modern, computer-based analytical tools, such as
Analyst’s Notebook, have been successfully utilized in international tribunals to aid
41
The Research Team has observed that, even after the police vetting process in BiH, there have been
instances of serving police officers being indicted for war crimes.
42
It should, however, be noted that, at least in Serbia, dedicated military and political analysts were not
deemed necessary when said expertise could be made available on an expert-witness basis during
investigation and trial.
26
analytical capacity and may provide some degree of assistance for investigators across
the region if language and technical obstacles were to be overcome. The correction of
these serious shortcomings in analytical capacity should be viewed as a priority for the
region’s legal community.
Prosecutions
The prosecutors interviewed by the Research Team claimed in every instance

that their offices did not possess sufficient human and material resources to deal with
their current caseloads, let alone any large influx of new ICHL-related cases (as may be
the case in BiH). And, while the mandate of the Research Team calls for an examination
of deficiencies in individual human capacity, not quantitative human and material
shortfalls, the team nonetheless notes that existing material and staff shortages will have
to be addressed — alongside efforts aimed at bolstering the capacities of existing legal
professionals.
Where the non-investigative activities of prosecutors are concerned, the
Research Team observed the need for capacity building in case management. There
appears to be an across-the-board absence of suitable case-management tools.43 As far
as the team has been able to determine, these deficiencies come together with
prosecutors’ uncertainty concerning the requirements of the relevant law, as well as
most prosecutors’ limited experience in dealing with complex ICHL cases. These
problems are, in turn, exacerbated in old and cold cases – typical of those in the region
– where witness fatigue and the passage of time influence the selection of evidence by
prosecutors and investigative judges.
A second area the Research Team observed that would benefit from co-operative
knowledge-transfer initiatives for prosecutors is the drafting of ICHL-based indictments
within the local procedural framework. The primary function of an indictment – putting
the defendant on adequate notice of the charges against him or her to allow for a proper
defence – can suffer in the complex intersection of international and domestic legal
43
The Research Team found that, while caseload-management tools were available to officials in the
Belgrade District Court as well as the Zagreb Country Court, case-management tools were for the most
part nowhere to be found. A case-management tool (i.e., the Case Matrix) is available to counsel and
judges at the Court of BiH, although the team did not find that this or a similar case-management tool was
available to prosecutors, defence counsel and judges practising elsewhere. Where the Case Matrix is
concerned, a BCS version will be available to legal professionals in the region at no cost to practitioners
from November 2009. Prosecutorial offices (and chambers) would benefit from expert advice on the array
of potential management tools, their functionality, their cost and their compatibility with existing tools.
27
provisions. For example, it has been noted that practitioners in Serbia generally agree
on the scope of the law, but there did not appear to the Research Team to be any
consensus on the question of how a given offence or mode of liability should be broken
down into its constituent parts. The initial indictment in the so-called “Scorpions”
case 44 has many positive features. For instance, Article 142(1) of the 1976 Socialist
Federal Republic of Yugoslavia Penal Code is linked explicitly to the provisions of
international law and, in particular, to Article 3 common to the 1949 Geneva
Conventions. Additionally, the modes of liability relevant to each of the five persons
accused are more or less clearly set forth in the indictment. 45 Neither the alleged
offence nor the modes of liability constitute in any way a departure from the commonly
accepted interpretation in Serbian legal circles of the relevant provisions of the 1976
code. Nonetheless, the indictment in question nowhere proffers a clear indication
through the pleading of pertinent material facts of what the prosecution considers to be
the legal requirements or “elements” of the alleged crime or of those of “ordering” as a
mode of liability. While it is apparent that the Scorpions indictment – in line with
Serbian procedural law – must include a complete recitation of all alleged facts, the
Research Team observes that it is not the alleged facts themselves that put a defendant
on notice. Rather, proper notice includes a demonstration that those facts operate to
satisfy the necessary requirements, i.e., the elements that constitute the alleged crime.
Defence
Despite the oft-cited criticisms of defence counsel in the literature, the Research
Team has been left with a somewhat more positive impression. This is not to suggest
that the defence counsel interviewed did not highlight their experience of innumerable
difficulties in the execution of their duties. The practitioners interviewed by the team
were of the view that, save for the few who had appeared in The Hague, most lawyers in
the region were unfamiliar with ICHL as it has been received into their domestic
systems. This situation was compounded, in their view, by the fact that most trial
judges, with the exception of those from specialized courts, also had limited familiarity
with ICHL. Consequently, even if defence counsel were to assist the bench by making
reference at trial to the manner in which similar law is applied in foreign jurisdictions
44
Republic of Serbia, War Crimes Prosecutor’s Office, Case No. KTRZ-no. 3/05, dated 10 July 2005.
45
Four of these accused are alleged to have been present during the perpetration of the underlying acts (in
this case, the killing of a number of prisoners). A fifth accused is alleged to have ordered the killings.
28
and international tribunals, these references would not be welcome and might be
misconstrued. There appears little incentive at the moment for defence counsel to
familiarize themselves with international praxis. However, one interlocutor with
extensive ICTY experience suggested that a slow and careful injection of foreign
jurisprudence into defence arguments would, over time, bear fruit.
Where defence representation is concerned, the Research Team is aware that,
with the exception of the Court of BiH, defence counsel are not required to undergo
specific training or to possess specific experience in order to represent persons accused
of war crimes. The region’s bar associations are becoming more active on this front. In
Croatia in late 2008, for example, the Croatian Bar Association, together with the
Ministry of Justice, compiled a list of attorneys willing to be appointed by courts as
counsel in war crimes cases. Listed attorneys either had experience or willingness to be
trained. But improvement is needed to ensure that ICHL foundations are in place for
those lawyers accepting such cases. In this context, the Research Team notes the rapid
disappearance of investigative judges from the jurisdictions being examined in this
study. In particular, the disappearance of investigative judges, combined with other
oftentimes radical changes to criminal-procedure codes in force in the jurisdictions
under consideration, is having the effect of placing the onus for the search for
exculpatory evidence upon defence counsel – a role for which they are neither
professionally nor conceptually well equipped. 46 In addition, the current structure of
compensation for the representation of indigent clients, where counsel is compensated
at a flat rate for submissions and appearances but not for preparation time, does little to
encourage diligence, a particular concern for the complex nature of ICHL-related
crimes.
The same holds true for the defence during trial and appellate proceedings.
Counsel would benefit from professional-development schemes very similar to those for
prosecutors. These could include, for example, additional exposure to the use of
documentary evidence to establish – or in this case to undermine – the linkage between
alleged perpetrators and key underlying acts. The Research Team also noted the
suggestion by several interlocutors that capacity building for defence counsel in the
field of negotiating plea and immunity agreements in ICHL cases would be welcome,
particularly in light of similar training already provided to prosecutors and judges.
46
And in BiH at least, also “legally” ill-equipped. The code does not endow defence counsel with a status
that foresees defence-led, independent investigations.
29
Trial and Appellate Adjudication
The Research Team met with a number of trial and appellate judges, including
Supreme Court justices, in each of the jurisdictions subject to this study. The consensus
view of the interlocutors was that sitting judges in the interviewees’ jurisdictions would
benefit from professional-advancement initiatives in the ICHL field, in particular from a
more detailed examination of the relationship of the local substantive law to
international criminal law and practice. The judges with whom the team spoke indicated
that they would take special interest in any examination of the manner in which foreign
jurisdictions (in particular the one of the ICTY) meet the evidentiary requirements of a
given element or mode of liability. As noted, the occasional reference to international
case law can be found in trial and appellate judgements, a development both welcome
and to be encouraged. However, the paucity of such references and their limited scope
illustrate the need for improvement. 47
The Research Team received substantial comment from interlocutors –
particularly laymen, but not exclusively so – concerning the accessibility of the legal
reasoning in the judgements rendered across the region. Senior judicial interlocutors
suggested that judgements drafted in sophisticated grammar and “legalese” are a
tradition in the region, and are generally unclear to laypersons. However, they also
acknowledged that some colleagues mask insufficient analysis and poor legal reasoning
with opaque language. The team admits its own difficulty in comprehending the
reasoning in certain verdicts it read, although it was unclear what role translation might
have played. In any event, clear, concise and “accessible” verdicts – length
notwithstanding – are an indispensable attribute of the rule of law. ICTY judgements
are known generally for their clear structure and readability, and some recent positive
interactions indicate that knowledge transfer from the ICTY may inspire local
jurisdictions to adopt certain drafting methods.
Another area where trial judges in the region, in particular, might benefit from
ICHL-related capacity-building initiatives is in the management of complex cases. As
has been noted, the vast quantities of material, exhibits, witnesses and expert reports
ICHL cases generate the risk of overwhelming judges working without adequate
47
A couple of examples available in English that might support this assertion include the Supreme Court
of the Republika Srpska, Appellate Judgement in the case of Dragoje Radanovi, dated 22 March 2007;
and Cantonal Court Novi Travnik, Trial Judgement in the case of Mato Mileti, dated 29 March 2005.
30
assistance. Being able to take advantage of and having undergone training in the use of
the electronic tools available for such purposes would provide benefits ranging from the
proper organization of evidence to assisting in structuring the final verdict. In a region
where case backlogs reach very high numbers, and particularly in BiH, where the
volume of ICHL cases is only set to increase, caseload management is an increasingly
important skill, the development of which would clearly benefit from further best
practices and/or electronic tools. 48
Victim/Witness Support
Prosecutors repeatedly cited witnesses’ reluctance to testify as the key challenge

in their work. In the course of its research, the Research Team learned of instances
where traumatized witnesses were compelled to testify in multiple trials after having
given multiple pre-trial statements, 49 where witnesses from villages took the same
public transport to a trial as the defendant’s family, and where supporters of a defendant
stood immediately behind a witness during her testimony in a case involving rape. 50 51
In most jurisdictions, Centres for Social Work are responsible for providing or
co-ordinating support for vulnerable witnesses. However, interlocutors described these
centres as not having the organizational structures, specific training or human and
material resources to meet these responsibilities. In certain pilot courts in Croatia, in the
War Crimes Chamber in Belgrade and the Court of BiH, witness-support structures
exist. Either alone or with assistance from volunteers or NGOs, such as the
Humanitarian Law Center in Belgrade, these structures are providing assistance to
witnesses and victims who come before the courts. These efforts suffer from significant
resource limitations relative to their caseload.
48
To this list of necessities demanding better caseload management, one might add assistance in
managing court time appropriately, ensuring the preparation of the parties for hearings, being aware of
other similar cases and ascertaining when joinder is appropriate, or whether to relinquish jurisdiction to
another court, and the like. While most of these topics are not ICHL specific, the unique context of war
crimes cases in the former Yugoslavia means they are relatively prominent vis-à-vis “classic” crimes.
49
While this example is illustrative of a need for witness support, it often originates from the procedural
problem of admissibility of evidence from another or even the same jurisdiction.
50
The Research Team notes that these incidents did not occur in the Court of BiH or the War Crimes
Chamber in Belgrade.
51
The Research Team is aware that these instances reflect also upon a justice system’s ability to protect
witnesses, not only to provide them psychological, logistical and similar support. However, witness
protection is not taken up in this report, in part because the breadth and depth that would be required to
address the topic properly requires a specific effort.
31
It is clear that there is a need for sustainable support mechanisms for witnesses
testifying in war crimes cases; indeed, it is the primary need across the region in this
field. It is also clear that one size does not fit all, particularly considering the fact that
institutionally housed victim/witness-support programmes follow the subject matter
jurisdiction of the court to which they are attached. 52 In the entity courts of BiH, no
formal witness-support services exist, although such services have been taken up in
places by committed NGOs. In Skopje, no organized service, not even one provided by
volunteers or NGOs, is available to witnesses – in ICHL cases or otherwise. In Kosovo
a witness-support structure created by the OSCE in 2002 is currently not employed in
ICHL cases.
Whichever model for witness support is selected, it must not only be sustainable,
but also comprehensive, encompassing the “before, during and after” phases of a
witness’ engagement with the judicial system. Current programmes, including that of
the ICTY, succeed to a greater or lesser degree in providing support to witnesses prior
to and during their testimony. However, after testifying – rare cases of relocation aside
– the support offered or available (in the form of post-testimony follow-up calls, visits
to witnesses or referrals to NGOs or other local institutions) is limited. For its part, the
ICTY has identified the need for more systematic follow-up to further enhance the
support. 53 For the region’s existing structures, witness follow-up remains more an
aspiration than a practice.
Interlocutors across the region also noted gaps in “prior” witness support.
Witness support prior to testifying appeared limited to those measures offered upon a
victim/witness’s arrival at the courthouse to testify. Instead, it should begin with the
initial contact with the victim/witness during the investigation stage and continue
throughout. Transport to and from the courthouse during initial interviews and during
52
In Croatia, for example, although originally created exclusively to support witnesses in war crimes
cases, recent legislative changes broadened the scope of the (pilot) Witness Support Programme to
witnesses of all crimes, regardless of character. Conversely, in the Court of BiH and the Belgrade War
Crimes Chamber, where the witness-support apparatus extends to all witnesses, those covered will
necessarily testify exclusively in ICHL (or organized crime) cases.
53
As of February 2009, the ICTY implemented its “Follow-up Policy” for witnesses that aims: (i) to
ensure the well-being of witnesses upon their return home, by assessing their situation and taking action
in order to minimize any negative impact stemming from their testimony before the ICTY, and to provide
the witnesses with a sense of closure; and (ii) to locate resources within and outside the International
Tribunal to address the needs of witnesses and create a support network.
32
the trial was singled out as particularly problematic. 54 Some witnesses were said not
even to know why they were being called to testify, a fact explained to the Research
Team as due either to the length of time that had passed since initial contact or to the
fact that some persons may be have been summoned without prior contact with the
justice system. Summons provide little information about the case itself and nothing
about support services potentially available to witnesses. To the extent that those gaps
are the result of resource considerations such as shortages of staff, vehicles and fuel,
they lie beyond the scope of this project. However, it is noteworthy that, when asked
bear logistical and financial burdens, a significant number of witnesses will choose to
abandon the effort, especially when they are psychologically vulnerable.
Outreach 55 and Public Information
To varying degrees, the court systems in jurisdictions of the former Yugoslavia

do not enjoy the confidence of their constituencies. Polls like the one conducted by the
OSCE Mission to BiH in 2008 or the Spillover Mission to Skopje in 2007 indicate that
average citizens have little faith in the ability of the courts to deliver a fair and just
result – particularly with regard to war crimes. 56 The situation is much the same
elsewhere in the region. 57 It is of little surprise that courts lag behind the government,
the legislature and even political parties when it comes to public confidence. 58 The
problems for ICHL cases processed in such an atmosphere do not stop here. The
additional problem of nationalist rhetoric aimed at any institution that would put on trial
one of “ours” injects the spectre of bias into the public’s view of the nature of the
courts..
One response to this phenomenon is outreach, and assessment of outreach-
related needs revealed two overarching themes. With the likely exception of Serbia,
there appeared to be little understanding on the part of the region’s practitioners as to 1)
54
According to interlocutors, witnesses are generally reimbursed for the cost of a bus or train ticket from
their home to the city where the court is located. How they travel from their home to the bus/train, and
from the station to the court, is at their own expense.
55
The reader is reminded to view the definition of “outreach” provided in Annex 1, particularly as
opinions vary as to the scope, priority and activities attributable to outreach.
56
Unpublished public opinion research carried out for OSCE Mission to BiH, July 2008.
57
E.g., Kosovo, see OMiK: “Background Report: Human Rights, Ethnic Relations and Democracy in
Kosovo,” Summer 2007 – Summer 2008, pgs 3-6. See also UNDP: “Early Warning Report: Kosovo,”
January-June 2008, available at <http://www.kosovo.undp.org/repository/docs/EWR20_eng_press.pdf>,
pgs 17 and 47.
58
“Public Opinion Survey Prior to the Rule of Law Public Information Campaign, Key Findings,” OSCE
Mission to Skopje. Survey conducted by “Strategic Marketing and Media,” 2007.
33
what outreach is exactly; and 2) why it is important. Only a few judicial bodies are
engaged in activities properly characterized as outreach, a reflection of the low priority
afforded to it in a resource-constrained judicial system, combined with disagreement
about who, if anyone, should undertake outreach activities. Even interlocutors
appearing to understand the benefits of outreach lamented their inability to do it, citing
limited resources.
Resource constraints are clearly to blame, in part, for the modest engagement in
outreach. Few institutions have sufficient staff resources for existing needs, and a lack
of understanding of the importance of outreach leads to inappropriate resource
allocation. The public continues to be poorly informed or indifferent about the structure
of the institutions and their proceedings, particularly in ICHL-related cases, with their
legal peculiarities. Politicians and media have been known to step into and exploit this
gap, alternatively blaming or praising the outcomes of the justice systems according to
their respective agendas.
With the above noted, the Research Team did appreciate an increasing
understanding within court bodies of the need to improve communications with the
public and that convincing steps in that direction have been made. Many, if not most
courts, for example, now operate websites, on which the public can access schedules,
staff profiles, rules, judgements and similar information in the public domain. Court
spokespersons (often judges) appear in the media both on their own initiative and in
reaction to events. 59 Journalists and the public are generally allowed to visit courthouses
and attend hearings freely – although instances of requirements for “permission in
advance” persist in some areas. 60 These are important public-information measures that
no doubt serve their purpose, but they are not outreach. Outreach is pro-active, seeking
opportunities to raise the profile of the court and to build confidence in its institutional
capacities, its competence and its decisions. A significant increase in outreach activities
is required to overcome the weak public perception of the region’s ICHL-related
judicial competence.
59
Spokespersons for the prosecution services are less frequently visible, when they exist, again with the
exception of Serbia.
60
The reader should note that traditional courtrooms in the region are very small, often no larger than an
office. Space limitations are often the explanation given for excluding or limiting the presence of the
public.
34
IV. Best Practices & Lessons Learned
The preceding two sections set out the unaddressed professional requirements
for those engaged with ICHL-related cases in the region’s courts, as well as a general
assessment of efforts undertaken to date to tackle these needs. This section builds upon
that research by encapsulating what the previous decade of knowledge-transfer and
capacity-building experience in the region has to offer in terms of best practices and
lessons learned. The intention is to digest the collective experience of those experts,
trainers, organizers, practitioners, observers and administrators involved in capacity
building in the region and to bring both the well–known and the innovative to light.
As noted previously, the Research Team identified best practices in ICHL
knowledge transfer operating at multiple levels. 61 For clarity, the authors have reduced
this spectrum to two primary categories. The broadest level includes practices
applicable to knowledge transfer in general, without regard to any particular
methodology, technique or intervention. For example, it is an identified best practice at
the broadest level to ensure co-ordination among members of the donor community (see
below) when sponsoring ICHL-related training events. This and the other generally
applicable best practices are set forth in Section B below.
The second level of best practices consists of specific methodologies or
techniques, such as seminars, electronic tools or study visits. These are operational,
serving as vehicles for knowledge transfer. As will be seen, however, these methods are
only “best practices” when undertaken within certain parameters or when following
context- and practice-specific tips and techniques. 62 Section C, below, contains a
description of four such practices, followed immediately by the additional tips and
techniques that make them most effective. Where research generated suggestions as to
how even these best practices might be improved, a discussion of such enhancements
follows thereafter.
B. Best Practices Generally Applicable to Knowledge Transfer
The practices below apply to capacity building and knowledge transfer quite
61
See the definition of Best Practice in the Terminology Annex (1).
62
This might include, for example, ensuring that translations are of sufficiently high quality and provided
in advance of an event, or that participants are selected according to transparent criteria.
35
apart from any particular tool or methodology chosen. They derive primarily from the
experience of experts, organizers and donors operating at the policy level. While their
general nature means some of them will appear obvious, particularly to those who have
been involved in capacity-building efforts for some time, it also means they are ill-
suited to prioritization. Therefore, the best practices below are set out in no particular
order.
x Knowledge-transfer efforts are most successful when the domestic stakeholders

own the process. Local ownership of the process translates into ownership of the
results and avoids the perception of imposition by foreign actors.
x Maximizing the “spillover effect” of ICHL-related capacity-building activities to

other arenas, e.g., fighting organized crime, and vice versa, improves the
efficiency of resource use. Similarly, donors get more for their money and
participants receive more for their time when knowledge-transfer efforts serve to
complement ongoing legal and institutional reforms.
x Most legal professionals involved in ICHL cases are, to a large measure, self-
taught. Best capacity-building practices allow for and facilitate the process of
self-education. That noted, self-education undertaken in isolation is insufficient;
feedback from experts and peers is an important component of professional
development.
x In post-conflict and transitional-justice societies, knowledge-transfer activities

are often ad hoc, donor driven and not co-ordinated. Varying mandates, funding
cycles, jurisdictions, agendas, political interests, misunderstandings, personality
conflicts and a host of additional variables frequently conspire to undermine co-
ordination efforts. A co-ordinative body, led as much as possible by key
domestic decision makers, is vital to successful knowledge transfer.
x Maintaining diversity (gender, national, ethnic, etc.) in all aspects of knowledge

transfer – from planning to implementation, and from participants to trainers –
assists with objectivity and inclusivity.
x Quality needs assessment is the sine qua non of all knowledge transfer. Unless
36
the need is properly identified, activities aimed at addressing the need will be in
vain. In a complex system such as criminal justice, and a complex arena such as
ICHL, accurate assessments are not easily produced. Quality assessments collect
input from as many relevant sources as feasible, including the potential
recipients.
x Best knowledge-transfer practitioners carefully consider where in the system an

intervention would be most effective in addressing an identified need. Among the
factors is the level of intervention, i.e., the individual, the institution or the
jurisdiction. Within the last two of these are often sublevels, so at the
jurisdictional level one might choose between intervening only in one district or
state-wide. The timing of the intervention is also key, whether it be during a
practitioner’s legal education or only after he or she has a few years of
experience. Also vital is the mode of intervention: Is an identified need best
addressed through legislative change, the amendment of a rulebook, the training
of a target group, or through some entirely unique intervention?
x Effective knowledge-transfer methodology takes time to be developed and

implemented and is best viewed as a process rather than an event. Adult learning
models recognize that time is required to internalize the transferred content –
ideally by practicing it in a controlled environment – and that this is best
followed by individualized and immediate feedback. 63 ICHL programmes that
break complex ICHL content into stages or levels are most successful. Each step
in the process builds upon the knowledge transferred in the previous one –
moving from introductory to intermediate and on to advanced levels. Co-
ordination among education providers can greatly assist in this regard, through
the sharing of feedback, for instance, so that a relevant knowledge-transfer
activity delivered by a different provider can build upon previous knowledge-
transfer events. 64
63
For a considered treatment of adult learning methodologies see, “Building Blocks for Building Skills:
An Inventory of Adult Learning Models and Innovation,” Prepared by the Council for Adult and
Experiential Learning (CAEL) for the U.S. Department of Labor, June 2006. Available at:
<http://www.cael.org/pdf/publication_pdf/BuildingBlocksforBuildingSkills.pdf>.
64
To illustrate, building the capacity of legal professionals with little previous exposure to ICHL would
begin with substantive legal topics, including, for example, how the Geneva Conventions have been
written into the domestic code and how the ECHR affects ICHL cases procedurally. Initial training would
be followed by an opportunity to apply the law in a realistic setting, either via moot court, an internship or
37
x Where legal professionals are specifically concerned, the knowledge-transfer
process ideally takes into account and builds upon the jurist’s existing
experience, employing mechanisms that are directly relevant to the participant’s
actual or anticipated tasks.
x Knowledge-transfer interventions that account for and are respectful of local

legal traditions are best, so long as those traditions are in compliance with
international legal norms. Interventions should be tailored to be maximally
applicable, and new or innovative approaches should be accompanied by
sufficient prior research to ascertain their viability in the local jurisdiction.
Where new practices may not be specifically foreseen in the domestic legal
framework, one should ascertain whether such practices are prohibited.
x Organizers, donors and sponsors must be able to inform themselves of an

intervention’s ultimate impact according to pre-identified indicators. Ideally,
both the impact analysis and lessons learned from the process are gathered and
utilized to improve subsequent interventions. Such feedback is more effective
when shared among different education providers in a co-ordinated manner, so as
to enhance future related activities provided by others.
x Interventions will ideally have built-in mechanisms to ensure their applicability

and utility after the project cycle (i.e., funding) ends, where appropriate.
Agreeing upon the mechanism for sustainability and allocating resources for its
development are best done from the outset.
The above list is not exhaustive, but it does contain key best practices that, where
implemented, operate at the policy level to benefit capacity-building and knowledge-
transfer efforts in the ICHL context. Where these are broadly applicable, the discussion
next turns to lessons and practices geared towards specific techniques and knowledge-
transfer mechanisms.
working on actual cases with a “mentor”. More advanced training, employing a different methodology,
would follow, for example a study visit, followed by another opportunity to apply the knowledge, and so
forth. The programme would be cumulative and increasingly advanced, allowing for specialization in the
later stages. The Research Team is convinced that implementing such a programmatic approach would
generate a quantum leap in the effectiveness of ICHL capacity building in the region.
38
C. Best Practices: Methodologies, Mechanisms and Techniques
The general “toolkit” of knowledge transfer contains a range of techniques and

mechanisms, a fact borne out by observing most secondary-school classrooms. Where
the transfer concerns adults - and specifically ICHL legal practitioners specifically – the
assortment of available tools is narrower. Research showed that almost 90 per cent of
all knowledge transfer is undertaken using one of only four methods. 65 This section
examines each of those four on its merits. Then, using the collected experience of
practitioners who regularly implement them, the section sets out a list of techniques and
tips that serve to enhance the effectiveness of each of these methods when implemented.
At the end of the discussion of each best practice, the Research Team provides a short
narrative of suggestions, also drawn from the research, which could operate to enhance
the best practices. An example is provided that incorporates the best practices and
suggestions, as appropriate.
1. Knowledge-Transfer Events
Few interlocutors could point to a more efficient way of transferring ICHL-

related knowledge than by means of a well-conducted workshop, training event or
seminar, but there anecdotal accounts also abounded about time wasted in inapplicable
presentations or lengthy group discussions on tangential matters. Whether poorly or
properly designed, such forums still represent the region’s most common knowledge-
transfer method. When the tips and techniques listed below are taken into account,
workshops, roundtables and seminars can be an effective best practice in successfully
delivering knowledge and know-how to participants:
1. Lectures, if employed at all, are best kept at a minimum. Typically, legal

professionals in the region do not take notes at such events.
2. Adult-learning methodologies appropriate for legal professionals include practical

exercises such as moot courts (mock trials) and hypothetical scenarios.
Presentations that include examples taken from the participants’ actual or expected
work, appropriately redacted where necessary, help participants digest the
65
The four most common knowledge-transfer methods are the seminar, the study visit, the professional
exchange (including internships) and personal contacts/networking.
39
material. 66 Selected finalized cases and their supporting materials provide relevant
material for mock trials.
3. One-off training events are of limited use and are best employed for a specific
audience, with, for example, colleagues from the same office or department
collectively examining a particularly advanced, problematic or discreet topic.
4. Trainers/Experts: 67
a. The personality and authority of the presenters is key. The best

presenters are knowledgeable of the subject matter, experienced in group
dynamics, and capable of stimulating discussion without giving the
impression of condescension .
b. Trainers and presenters must be at the same or at a higher experience

level than most, if not all, trainees and must be well informed on local
law and local legal practice.
c. It is important to budget for sufficient preparation time for experts and

presenters (particularly if they are foreign) to allow them to become
well-acquainted with domestic legal practices.
d. Senior judges with significant experience hearing ICHL-related cases,

particularly local judges, are often well-suited to lead peer-to-peer
discussions concerning the obstacles and pitfalls involved in trying
complex cases within a domestic legal context. The same can generally
be said for senior prosecutors and investigators.
5. Participants:
a. Unless specialization already exists among practitioners, the

identification of participants can be an exercise in balance and
diplomacy. On one hand, the sending institution shoulders the burden of
identifying relevant staff; on the other, the needs assessment might have
identified a specific target group. Tactful negotiations and creativity will
assist in bringing the appropriate participants to the event.
66
The Research Team noted during its research the innovative methodology employed by the UNDP in
this regard. See UNDP Bosnia and Herzegovina, “Final Project Review Report,” May 2008, concerning
the project titled: “Support to the Establishment of the War Crimes Chamber (WCC) in BiH – Training of
Legal Professionals.”
67
The use of a Roster of Experts, i.e., a list of “good” trainers who would be invited back for future
events – has generated considerable discussion between the Research Team and interlocutors. The logic
of such a practice is clear, but so are its pitfalls. One must be prudent in managing any such list by
considering, inter alia: 1. Who decides which trainers will be on the list, and which will not, and
according to what criteria?; 2. Who maintains the list – maintaining up-to-date contact information? If
someone is removed from the list, may he or she be reinstated, and how?; and 3. How can trainers get
their first opportunity to be on the list? In the view of the Research Team, such rosters are best kept
informally.
40
b. Peer-to-peer training is best for judges, with a leader setting the
parameters of the debate or presenting a proposed solution to a given,
common problem and leading a discussion between equals. Practical and
concrete issues arising at trial, as opposed to arcane theoretical points,
are ideal for this forum. Best practices include trial and appellate judges
learning together at a jurisdictional level, but separately at a regional
level. In both instances it is helpful to have a judge from the ICTY and/or
a respected international expert in the margins.
c. A tradition of training prosecutors and judges together (without defence

lawyers) prevails in the region. Observers often criticize this practice as
fostering a too-close relationship between two of the parties in a three-
party system. It is acceptable to mix groups, particularly judges,
prosecutors and defence lawyers, where moot courts, hypothetical
scenarios and role-playing are employed. Conversely, these professional
groups ought not to be mixed when problems specific to a given
profession are on the agenda or where actual cases are to be discussed.
Where needed, inviting a guest speaker from the other profession can
ensure that the perspective of that group is represented.
d. Generally, neophytes and more experienced personnel ought not to find

themselves as equal participants in the same training scheme. Experience
shows that both groups will be uncomfortable asking questions in front
of the other – thereby hindering discussion.
e. The training of defence lawyers is a particular challenge due to the right

the accused to his or her choice of counsel – rendering it difficult to
identify a target group in advance. Various jurisdictions in the region,
often in co-ordination with the relevant bar association, are developing
lists of independent and state-appointed (službena dužnost) lawyers who
have received some level of ICHL training. A certification course that
provides the necessary foundations of ICHL practice in the local
jurisdiction is an emerging best practice. 68
f. Defence counsel may also receive training through their bar association,
especially where the association in question forms a sub-group or
“section” specializing in ICHL. As has been done in certain jurisdictions
(e.g., Croatia), the Bar should consider negotiating a memorandum of
understanding with the local judicial training academy, or other training
entity in order to take advantage of trainers and materials already
developed, tailoring them to a defence perspective. 69
68
OKO offers a certification course for lawyers seeking to appear at the Court of BiH.
69
The authors are cognizant of the fact that a classic legal education qualifies lawyers to undertake any
and all types of cases. However, in light of the seriousness and the complexity of war crimes cases, the
authors also suggest that rules are reviewed as to whether a certification or experience requirement (as
OKO has in the Court of BiH) should not be mandated elsewhere in war crimes cases.
41
A number of suggestions bear consideration with regard to enhancements
collected by the Research Team during the research phase, For example, within
resource constraints, training institutions should systematically update and modernize
both their methodology and training materials. Providing professional development
opportunities for instructors, such as “training of trainers” courses, is important both for
keeping abreast of modern pedagogy and for updating content, i.e., both knowledge and
skills-based development. The training institution should include these
courses/opportunities in its long-term planning. When the trainers are foreign, they
should adapt their presentations to the local legal context and ensure that their advice is
both appropriate and applicable. This advice applies a fortiori in the ICHL context,
especially when discussing the manner in which foreign jurisprudence and evidence
collected outside of the jurisdiction might be used. In addition to the ICTY and other
tribunals, the International Committee of the Red Cross, with its specific mandate in
IHL, is a valuable source of ICHL trainers and experts.
The expanding pool of potential trainers from the region, and particularly those
that have practiced international criminal law, should be utilized more efficiently. Alone
or with an international expert, such trainers are an invaluable resource and will
invariably help to close the gap between international expertise and local professionals.
The above-noted “train the trainers” programmes can assist such experts in delivering
their knowledge through a pedagogically sound approach.
“Struni saradnici” (translated as “legal officers” or “legal advisors”) are a very
important but often neglected target group for knowledge-transfer activities. Struni
saradnici often draft judgements, interview witnesses and conduct important research.
A large number of them go on to become judges, prosecutors and defence lawyers.
Training such staff on the use of electronic databases (e.g., ICTY Court Records Online,
the ICTY Appeals Chamber Case Law Tool and the Case Matrix) 70 might well have
more impact upon the broader administration of justice than the training of the senior
staff.
Similarly, “Pripravnici” (often translated as “legal trainees”) exist in nearly
every chambers and prosecutor’s office in the region, depending on resources and
jurisdiction. In light of the short-term nature of their appointments (two years, usually
rotating between departments), pripravnici are not often the target of knowledge-
70
See the recommendation on electronic, analytical and research tools in Section V below.
42
transfer events at the international or domestic levels. However, knowledge-transfer
resources are well spent on this group because this cadre of young legal professionals
includes future judges, lawyers and prosecutors.
To improve participation, appellate and senior-level legal professionals should
be offered “advanced” ICHL courses, even when they have little previous ICHL
experience; they will be more inclined to attend such events. Also helpful is the
provision of the CVs of the trainers or experts in advance, allowing invitees to make an
informed choice about their participation.
» Best Practice Peer to Peer meetings (collegium):
What: A closed meeting of colleagues, usually from the same office, court or
jurisdiction, with an external expert in the margins. 71
How: The top-ranking domestic colleague acts as moderator. The goal is to

harmonize practice, identify best practices, overcome common obstacles, and
clarify difficult legal points. 72 Confidential issues can be raised and specific cases
discussed, where appropriate. Guests from other jurisdictions or institutions are
brought in as appropriate. The structure offers many advantages: It is highly cost-
effective, is respectful of the local hierarchy, makes available outside expertise
(e.g., ICTY or ICRC), and facilitates local resolution of local concerns.
Who: judges, prosecutors and investigators.
2. Study visits
Study visits to the ICTY and within the region have become an increasingly
common knowledge-transfer practice over the past several years. A typical visit to the
Tribunal would include a small group of practitioners from the region – prosecutors or
judges, and sometimes both – that spends three or four days receiving briefings from
staff, attending meetings with counterparts, discussing points of law, touring the facility
and/or observing a trial. Research revealed near unanimous praise for study visits as a
useful knowledge-transfer tool. These visits to the ICTY served a valid outreach
71
With modification, this practice is also effective across jurisdictions (i.e., regionally) when obstacles
common to the profession appear.
72
The agenda should be developed locally, but could include access to and use of evidence gathered by
the ICTY, organizational tips in complex cases, witness protection and support, adjudicated facts, crime-
scene reconstruction in ICHL cases, status conferences, plea-bargaining, judgement drafting, leading
investigations (new role) and a host of other salient ICHL-related issues.
43
function, that is, visitors saw the human faces behind the Tribunal, saw their offices, the
mix of men and women and the various ethnic backgrounds and nationalities of its staff.
Visitors noted the professional approach the staff of the ICTY took to investigations,
prosecutions and judging – an approach devoid of ethnic or national prejudice. The
inherent objectivity of the institution (usually) left the impression that the rule of law
stands above narrow national interests.
Additional considerations merit the inclusion of study visits among the list of
best practices in knowledge transfer, not least the opportunity to observe a functioning
institution in practice that provokes comparisons with one’s own. Participants from
weak or dysfunctional institutions are often unaware of the procedures that should be in
place to facilitate an effective operation. Security procedures, communication protocols,
case-flow practices, archiving, IT, logistics and research facilities are on display during
visits to The Hague and can impact visitors as much as discussions of troublesome legal
topics or issues affecting institutional co-operation. The briefings also assist with issue
and topic identification for future knowledge-transfer interventions. As one participant
who had participated in a study visit told the Research Team, “I didn’t know what I
didn’t know, until I saw it at the Tribunal.”
The best practices set forth below derive primarily from the experience of visits
undertaken at the ICTY by practitioners from former Socialist Federal Republic of
Yugoslavia jurisdictions. However, these practices apply equally to visits to the
International Criminal Court (ICC) or to individual countries that have created war
crimes departments, e.g., Norway and Canada, 73 as well as to neighbouring countries in
the region where specialized structures are in place.
1. Such visits are most successful when both visitors and their hosts are well
prepared in advance for the visit and have clearly defined objectives. By
thoroughly consulting the participants, the hosts and the donor to ascertain
expectations, the organizer can assist in defining both the target group and the
objectives.
2. The visit must be specifically tailored to the group and objectives to ensure that
the presentations are relevant and that the agenda moves the visit towards that
objective. The topics to be addressed; places, departments and personnel to
73
Canada’s programme is described at: <http://www.justice.gc.ca/eng/news-nouv/nr-cp/2007/doc_32020.
html.>. Visited on 17 Feb 2009.
44
visit; and the format of meetings, tours and briefings all require advance
identification and agreement. Such tailoring is labour and resource intensive,
requiring, for example, the translation of PowerPoint slides in advance, the
harmonization of speakers’ presentations, and the facilitation of complex
logistical and financial arrangements.
3. As discussed with seminars and workshops above, the personality, expertise

and authority of the presenters is key. Short presentations, followed by ample
time for discussion, work best.
4. Evaluation and feedback generated by the participants and hosts, and shared
with the organizer, have proven to be worthwhile exercises at the end of each
visit.
5. Participants:
a. It has proven beneficial to include practitioners from all levels –e.g.,

appellate level judges, prosecutors, and the often-neglected defence
counsel – in study visits. While certain items in the agenda, such as a
visit to the detention unit, can be undertaken together, separate
meetings with professional counterparts facilitate personal contacts.
b. While broad participation in such visits has its benefits, interlocutors

noted that follow-up visits, i.e., second and third visits with specific
individuals, also produced positive results. During such follow-up
visits, personal contacts made during the initial visits were
strengthened. Familiarity with the surroundings and one’s peers
allowed a deeper exploration of topics addressed in more general
terms during the initial visit.
c. It is best when the size of the group is kept relatively small, in order
to facilitate the engagement of each individual participant.
In order to enhance the effectiveness of study visits, participants should be

selected according to transparent criteria developed co-operatively between the sending,
receiving and sponsoring institutions. To be avoided is the practice of institutional
leadership selecting favoured associates for visits, independent of any consideration of
whether the associates in question would benefit. Such practices, even when intended to
distribute opportunities in an institution equally, distort the purpose and value of study
visits, inhibit the development of needed personal contacts with relevant officials, and
45
undermine the potential value of the visit for the sending, receiving and sponsoring
institutions. While the length of the visit is often restricted by time and budget,
consideration should be given to combining study visits with work visits. Such dual-
purpose visits would provide participants with the opportunity to internalize knowledge
and gain a deeper understanding of their counterpart’s professional role. 74
As with seminars, participants in study visits should, upon their return to work,
impart the substance and lessons learned during their visit to colleagues who did not
participate. Such information-sharing should be a condition of participation, and
superiors should ensure that it takes place. The evaluations and feedback generated by
participants and hosts at the end of the visit should be shared with others who may be
interested in organizing future visits or follow-up events. Distribution of this
information will help avoid duplication and allow future visits to build upon the lessons
learned in previous ones.
Consideration should also be given to providing law students the opportunity to
visit international and domestic war crimes tribunals as a way of enhancing their core
legal education, including participation in “job shadowing”. As with all participants in
study visits, selection of law students should be transparent and, in this case, also be
based on merit (scholarship).
» Best Practice: Enhanced Study Visits – Job Shadowing
What: Extending the traditional study visit and assigning the participant to
work alongside a counterpart in the host institution.
How: As noted above, study visits themselves are a best practice in

knowledge transfer when key principles are observed. With the additional
job-shadowing segment – lasting from a few days to a week – the traditional
study visit is enhanced with more direct personal contact, exposure to
concrete tasks and a deeper examination of issues confronting both the
“shadower” and the “shadowee”. While such visits require additional
planning, time, financial resources and amenable stakeholders on both sides,
there is significant added value for the participant.
Participants: Victim/witness-support staff, registry staff, investigators,

prosecutors’ offices (certain stages) and chambers (certain stages,
particularly during trial).
74
See Best Practice text box: “Enhanced Study Visits – Job Shadowing”, this page
46
3. Fellowships, Internships and Personnel Exchanges
Bringing individuals aboard at an institution or chambers on a temporary basis

has proven an effective and mutually beneficial knowledge-transfer tool. A programme
in the region exists at the Court of BiH, and the ICTY has operated successful
programmes for several years in the Chambers, Office of the Prosecutor and Registry.
At The Hague, participants have been drawn from the ranks of judges, prosecutors, law
students, scholars and specialist practitioners from all over the world. A participant
typically stays from two to six months, during which he or she gets first-hand
experience working within the Tribunal on actual ICHL cases. Their engagement tends
not, for understandable reasons, to be at the strategic level, and the hosting institution
may on certain occasions limit the participant’s access to confidential materials, but the
experience as a whole has proven markedly beneficial in knowledge-transfer terms.
Upon arrival, the participant is generally provided with an induction course that
includes topics ranging from the institution’s policies to the available tools and office
processes. 75 In the cases of personnel exchanges or fellowships, the individual may
work on his or her own case or research project but have access to resources, materials
and the assistance of a judge or prosecutor from the hosting institution as desired.
Interns, once settled in and assigned a mentor/supervisor, work at tasks appropriate to
their skill level and interests. A typical tasking includes legal research, drafting filings
or memoranda and summarizing witness statements or testimony.
Research produced a set of techniques that maximize knowledge transfer in such
programmes:
1. Motivation is a key criterion in selecting participants and is more important than

knowledge of ICHL (because unmotivated staff members are a supervisory
burden). Prior experience is helpful, but not critical in selection, as tasks are
distributed according to the participant’s skills and experience. Moreover,
participants in such programmes are best recruited with a process similar to that
of regular staff, i.e., through a transparent application procedure. Casting as
75
Beneficial topics include, inter alia: introduction to co-workers, tour of the building, dress code,
organogram, the mission or mandate, office machines and technical equipment, where to get assistance,
working hours, emergency procedures, organizational policies and project timeframes.
47
wide a net as possible will gather the highest quality and most diverse pool of
candidates. 76
2. Working as part of a team generally provides a better knowledge-transfer

environment than working in isolation. The ideal number of participants in a
team should be calculated according to workload and supervisory capacity.
Balancing the numbers ensures that participants are not left without tasks and
that supervisors are not overburdened.
3. Providing both short- and long-term tasks helps ensure that participants are
always engaged.
4. Participants work best when they feel vested in the outcome. The best
supervisors accomplish this by providing tasks that require appropriate
professional responsibility and that are important to the team’s objectives.
5. The importance of supervision is difficult to overstate, and supervisors are to be

carefully chosen because they are often the decisive factor in the success of an
exchange or internship programme. The best supervisors meet with the
participants on a regular basis, on a bi-weekly basis at minimum. The best
supervisors are those who make themselves available to the participants; provide
constructive, timely feedback; answer their questions; and treat them as valuable
members of the team. To be avoided are supervisors that treat participants
merely as temporary assistance.
6. Participants normally enjoy participating in professional-development

opportunities that are available to regular staff and it has proven helpful to
encourage them to do so.
7. Experience has shown it better to provide proper training and familiarization

early in the participant’s stay – when it is most beneficial.
There were not many suggestions for enhancing exchange programmes and
internships, most probably because the practices are relatively well-established. It was
noted that selecting the appropriate length for such programmes could be difficult.
Research suggested that – where resources allow – a minimum period of four months,
76
This holds true even when targeting specific groups, such as young practitioners from the region. The
net should be cast as widely as possible within the region.
48
and preferably six, is necessary for participants to acquaint themselves fully and take
maximum advantage of the time spent in their host institution. Scheduling overlap
between departing and arriving participants provides the latter with the opportunity to
ask questions of the former, thereby improving the speed and quality of their
introduction.
To maximize knowledge-transfer benefits, successful participants who are not
already employed should be provided with recommendation letters and contacts in order
to increase their opportunities to be hired by institutions engaged in ICHL.
» Best Practice: Enhanced Internships
What: Soon-to-graduate or recently graduated jurists assisting experienced

legal professionals in their work.
How: Enhanced internships build upon the traditional internship model in

two ways: First, pre-placement training prepares interns for their experience,
allowing them to hit the ground running. Advanced preparation decreases
the burden on the hosting professional and increases the professional value
of the intern. The pre-placement training should further serve as a screening
mechanism to ensure that only highly motivated interns are selected.
Second, after spending three to four months at the ICTY – or with another
international(ized) court or tribunal – interns spend three to four months in a
domestic institution. This additional internship phase allows the further
transfer of knowledge gleaned at the Tribunal, or elsewhere, to local
counterparts. Alternatively, new hires in a court, defence counsel or
prosecution office could undertake the internship prior to taking up their
post.
Who: Soon-to-graduate or recently graduated jurists with interest in the

ICHL sphere, and/or recently hired legal professionals.
4. Personal Contacts and Networking
As previously noted, a significant number of personal contacts have developed

over the tenure of the Tribunal and as a result from its work in the region. It is important
to note that knowledge and information has flowed – and continues to flow – both ways
as these contacts have grown deeper and more numerous. For example, in-country visits
by investigators and prosecutors from the Tribunal working on a case often put them
into contact with their professional counterparts and such exchanges were mutually
49
beneficial. Similarly, study visits by individuals and groups touring the Tribunal to meet
with and be briefed by its staff have led to personal contacts that, with time, have
developed into co-operative professional relationships. In a society that puts tremendous
stock in personal contacts, such networks can be an effective method of knowledge
transfer – with some professionals, the only effective method. For those individuals
fortunate enough to benefit from such contacts, they have proved a ready source of
professional development.
Equally important is the steadily improving atmosphere in relations between
jurisdictions, and concomitantly, relations between individual legal professionals in the
region. Interlocutors described in strikingly positive terms their increasing co-operation
with counterparts working elsewhere on similar cases. This is not to say that legal and
practical obstacles like jurisdictional disputes, parallel investigations, the “extradition
issue”, 77 and the like do not, at times, limit direct personal contacts in specific cases.
However, knowledge-transfer organizers should rely increasingly on regional expertise
and the development of such networks in their capacity-building planning, despite the
fact that, until recently, lingering ethnic tensions posed obstacles to initiatives of this
type.
Research of the best practices in generating personal contacts revealed little
apart from the need to create the circumstances where counterparts come into contact,
e.g., at training events or during visits. Thus, the few techniques listed below have a
record of facilitating the organic emergence of personal contacts when implemented
during knowledge-transfer events or study visits:
x Facilitators are to be carefully chosen and capable of creating an atmosphere

where participants feel free to speak up and to approach others. When others do
take the floor, the facilitator ensures that each speaker identifies him or herself.
x For smaller events, facilitating introductions at the outset gives each participant
the opportunity to speak. This “ice-breaking” is necessary, but it is best when
77
The “extradition issue” refers to the constitutional prohibition on extraditing citizens that exists in the
constitutions of former Yugoslavia’s successor states. The prohibition hinders progress on war crimes
cases because suspects who are citizens of neighbouring countries (and who might be arrested there)
cannot be compelled to stand trial in the country where the crime occurred. Judicial co-operation has
allowed, in some instances, a trial to take place in the suspect’s country of citizenship, although
transferring evidence and witnesses can be burdensome. Removal of the prohibition on extradition is seen
by most observers as a critical step forward in regional confidence building.
50
such measures are commensurate with the collective comfort level of the
participants.
x Employing break-out groups during a regional event ensures that the participants
are mixed and that they interact with one another.
x When language barriers are present, it is helpful to identify available translators

during breaks and at meals, and inform participants accordingly, to facilitate
informal conversation.
x During breaks and in the margins, organizers, leaders and facilitators can make a
conscious effort to link (introduce) professional counterparts. To maximize
contacts in the margins (at meals, after hours) knowledge-transfer events are best
held at a location away from the office or a city centre.
x Prior to the closing of the event, circulate a list of names and voluntarily
composed contact information. Have participants leave a business card at the
time of their registration.
x Ensure that correctly spelled nametags of a sufficient size are available during
larger events. Include the participant’s title and jurisdiction on the nametags.
x Networking on the defence side is largely ad hoc, occurring most frequently

when defence teams consist of both international and domestic counsel or during
training events targeting defence.
Personal contacts can be developed on any number of occasions and over many
levels of hierarchy. Experience from the region has shown that study visits,
personnel exchanges, training events, conferences and one-on-one meetings are just
a few of the forums where such contacts develop. Maintaining them may be more
difficult, especially where distance and language barriers intervene, but efforts to
that end have clearly borne fruit in ICHL- related capacity building and knowledge
transfer. Findings suggested that bar associations should expend more effort in
fostering personal contacts across the region, perhaps by organizing periodic
meetings.
51
5. Other Best Practices
Knowledge transfer that employs several techniques in succession has proven

particularly effective, especially for introducing ICHL to practitioners not previously
exposed to it. When well choreographed, each approach builds upon the knowledge and
skills introduced in the preceding approach, cementing it through practice before
moving on. The following is an example of a comprehensive, introductory-level 78
training course for new staff working in ICHL.
»Example: Comprehensive Induction Course:
What: A knowledge-transfer programme for new staff working in ICHL-

related fields.
How: Over a period of approximately four months, participants are

guided through each phase of a case in which a core international crime has
been alleged – from pre-investigation 79 through trial, to the drafting of a
final judgement on appeal. 80 The group gathers for one day every two
weeks (or as appropriate) to conduct a mock-trial phase or practice a
specific skill, as well as to receive new instruction. At each meeting,
participants work in teams and are given an assignment to present at the
next meeting, as well as the skills (training) or tools (e.g., electronic
analysis) to carry them out. Trainers – both foreign and domestic – with
experience and skills for each phase employ authentic, redacted materials
and video snippets to transfer the relevant skills. Similarly, applicable legal
points – substantive and procedural, domestic and international – are
elucidated at each phase. The topics should be tailored to the participants’
work. Typical subjects include detention standards, documentary and
witness 81 evidence in investigations (including interviewing, protecting,
supporting and using evidence from ICTY and foreign jurisdictions),
indictment drafting, crime-scene investigations, pre-trial hearings and
judgement drafting. Guided small-group and mock-trial exercises scheduled
throughout the programme ensure that participants practice the skills and
employ the tools.
Who: Legal practitioners of all sorts, apprentices, analysts and advisors

who will begin working on ICHL cases.
78
“Introductory-level” refers to legal professionals that have not previously been involved in an ICHL
case and is not indicative of rank or years of experience.
79
The investigation phase can include visits to exhumation sites or forensic laboratories with examination
of the salient issues on site, as well as training on accessing the EDS.
80
For example, the “ICTY Manual on Developed Practices” contains an excellent section on judgement
drafting in war crimes cases that could likely be used as training material.
81
Each topic can be delved into to the depth that time allows, or tailored to the participants. For example,
witness-support/protection training could examine psychological assessment, expert vs. eyewitness,
protective measures, questioning/cross-examination, eye contact and body language, etc.
52
Another knowledge-transfer practice gaining traction among capacity builders is
offering “in-residence” experts to host institutions or offices. Providing such an expert
has multiple advantages, the first of which is the direct assistance to their
hosts/counterparts on specific, individual cases. An added advantage is in identifying
professional and institutional weaknesses from the inside, with a view to crafting
tailored capacity-building solutions. These “embedded” experts can be nationals or
internationals, 82 but they must have extensive and recognized ICHL experience. In
addition to expertise in the field of ICHL, the expert, whether international or national,
must possess exceptional interpersonal skills, the highest ethical standards and absolute
discretion. The personal qualities of the visiting expert are a key factor for success
because those selected must avoid intervention and never be seen as directing their
counterparts. In addition, they must be able to assess needs in order to facilitate bespoke
knowledge-transfer events. The unqualified support of the head of the institution is also
necessary.
» Best Practice: Expertise in residence
The United States Department of Justice-based International Criminal

Investigative Training Assistance Program (ICITAP) regularly places
experts within investigative structures in the region, where they both assist
in concrete cases and organize capacity-building events. The European
Union has successfully embedded experts, for instance, in the specialized
prosecution office for organized crime in Skopje. In both the European
Union and ICITAP examples, the mentor’s lack of the necessary language
skills were compensated for through the provision of full-time, vetted
translators.
The best practices presented above were chosen from the many experiences of
practitioners and capacity builders operating in the former Yugoslavia. They share a
number of common characteristics, the most important of which is demonstrated
effectiveness in transferring knowledge from those with expertise to beneficiaries. The
practices have a proven track record, and the additional suggestions offer the potential
82
A foreign expert need not necessarily have language skills, as translation can be provided (at additional
cost) with vetted, full-time interpreters.
53
to further increase their effect. The following chapter sets out recommendations on how
these same best practices can be most effectively applied to address the ICHL-related
needs of the region’s legal professionals.
54
V. Recommendations
The final substantive area of this report contains recommendations aimed at

strengthening the existing capacity of legal professionals involved in the region’s war
crimes proceedings. These were compiled primarily during the research phase of the
project and were offered to stakeholders and experts on multiple occasions, with the
content then adjusted based on the feedback received. The recommendations are set out
in two broad categories: 1) General recommendations – applicable across professions or
institutions; and 2) Recommendations by topic. A small number of recommendations
pertain to only one jurisdiction, and are denoted as such in the text or by footnote.
The bulk of the recommendations target the ICHL-related knowledge and skills
of practitioners, but the Final Report departs from that specific focus in three areas:
analytical capacity, victim/witness support and outreach. Current staffing levels
preclude serious knowledge transfer in these areas of the nature addressed in this report.
Therefore, a necessary preliminary recommendation is that staffing levels be increased
or positions created in those areas, and that new staff complete a comprehensive
training programme as part of their induction. Until that happens, capacity building
targeting those three areas will be of limited value.
Within each of the two categories, the recommendations are provided in general
order of priority. Prioritization was determined during the Regional Workshop in
Sarajevo in May 2009, where the Project Partners sought the views of the participants in
order to frame consultations on potential follow-on activities. The prioritization below
should not be strictly construed, however, and further discussion of relative priorities
should remain at the forefront in planning subsequent initiatives.
A considerable number of factors were taken into consideration in generating
the recommendations, with the most important clearly being the existing professional
needs in the region, as described in Section III, and the best practices and lessons
learned from Section IV. The perspectives of those interviewed and those who
participated in The Hague and Sarajevo workshops were clearly influential. Finally,
careful consideration was given both to the place and the appropriate target level for
knowledge-transfer activities within a jurisdiction or topic, as well as the sustainability
of any particular recommendation. However, two factors were not considered, despite
55
their manifest importance:
1. The financial, human and material cost; and

2. Except in rare instances, the agency or organization that should undertake, co-
ordinate or sponsor such efforts.
These two factors require considerable additional research, consultation and co-
ordination among the potential implementers, both domestic and international, of these
recommendations.
B. General Recommendations – High Priority
Transcripts from ICTY Proceedings

Transcripts of ICTY proceedings exist currently in English and French and are available
on the ICTY website. 83 Audio recordings exist in all of the relevant languages, but are
not searchable and can only be obtained upon request, as copies have to be produced
manually in the ICTY. Consequently, the wealth of relevant information contained in
the transcripts is at the moment not available for effective use by the national
jurisdictions in the region. Making transcripts available in local languages, via a text-
searchable tool, is imperative. Said transcripts have the status of official versions to
assist their use in proceedings in the region.
Sustainable Witness Support Apparatus

Structure: The primary need for supporting victims/witnesses in ICHL proceedings is
the creation of a sustainable support apparatus. 84 As noted, the specificities of each
jurisdiction preclude a generalized recommendation as to the structure, composition and
mandate of such apparatus except to (re)emphasize that it provides support prior to,
during and after a witness/victim comes into contact with the justice system. Research
showed that jurisdictions with existing support structures are struggling to meet demand
and should therefore be provided additional personnel as soon as practicable.
Electronic Research and Analytical Tools

Case Matrix: Complex war crimes cases often generate thousands of pages of
documentary evidence, involve large numbers of witnesses, and produce innumerable
exhibits, briefs and expert reports. Modern legal professionals cope with this quantity of
information by employing a variety of electronic tools. Some of these tools, for example
“ICC Legal Tools” and its primary component, the Case Matrix, 85 serve the dual
purpose of conveying ICHL knowledge while assisting in case management. Case
Matrix users match the evidence to the required elements of an offence and/or mode of
83
<http://www.icty.org/>.
84
In BiH specifically, the government should consider a tender process for the provision of
victim/witness-support services according to the best practices set out in this report and elsewhere. The
contours of the service (i.e., its geographical scope and structure) can be included in the tender or be left
to the bidders within the ‘best practice’ parameters.
85
More detailed information is available about Case Matrix at <http://www.icc-
cpi.int/Menus/ICC/Legal+Texts+and+Tools/Legal+Tools/>. Note that a BCS version of this tool is
scheduled to be available in November 2009.
56
liability and, with a click, access relevant jurisprudence to view what other courts have
accepted (or not) as sufficiently probative on that element. Users can map the evidence
they have on a certain point in a matrix, which the tool provides specifically for that
purpose. Stated otherwise, the tool assists users in their evidentiary and, in some
instances, legal analysis, while simultaneously assisting in their organization of case-
relevant material.
Increase in analytical capacity and trained support staff

Analytical capacity – including both political and military analytical capacity –was
repeatedly noted as a key weakness among investigators and prosecutors across all
jurisdictions. Support is necessary to carry out legal research; to make the best use of
archives, documentary evidence and expert reports; to analyze political, military and
paramilitary structures; to assist with witnesses and statements, etc. Additional staff
should be added to bolster the capacity of prosecutors and investigators working on
ICHL-related cases. For many of the same reasons, legal officers are necessary to
support judges hearing ICHL-related cases. New analytical staff should receive
comprehensive ICHL training along the lines of that described in Section 4C(5)
above, 86 including in the use of electronic tools and databases, take part in study visits
to the Court of BiH, Belgrade War Crimes Chamber and the ICTY and, if feasible,
participation in “in-house training” at the ICTY and elsewhere in line with the
recommendations below.
Support to Judicial and Prosecutorial Training Academies (Centres)

Curriculum & Training: A modern, tailored, easily-updatable, ICHL-specific curricula
is required to train practitioners from introductory through advanced levels. It should
incorporate, as appropriate, the ICTY “Manual on Developed Practices”. A core
curriculum containing elements common to all courts in the region can be created
alongside modules that are specifically tailored to each region’s legal framework – to
variations in investigative procedures, for example. The training should be held
periodically for judges, prosecutors, investigators and support staff using the
methodology and best practices identified in this Report.
Interacting with Vulnerable Witnesses

Witnesses: To address recurring issues involving witnesses and victims making their
way through the local justice systems, training specifically geared to legal professionals
who contact such persons is needed. An event similar to the one below but geared to
each jurisdiction should be carried out in conjunction with the witness/victim-support
apparatus, where available:
» Example: Interacting with Witnesses and Victims
What: Training for ICHL practitioners who contact witnesses and victims.
How: Participants are exposed to the primary issues surrounding

interviewing witnesses and victims of war-related crimes. Techniques for
appropriately questioning traumatized witnesses and victims are taught and
then practiced in a controlled environment. Participants learn skills-based
techniques for pre-trial interviewing and examination/questioning during
86
“Comprehensive Induction Course” for new staff.
57
trial. Trainees practice with a mock witness in front of peers and/or a video
camera, implementing learned techniques and reacting to issues that emerge.
Both experts and peers provide feedback. Specific training topics include:
1. General interviewing approaches and best practices;

2. Protection of witnesses:
a. Assessment of needs for protection;
b. Legal framework;
c. Accessing protective measures (e.g., voice distortion, pseudonyms);
3. Scope of direct examination, cross-examination and redirect, where
applicable;
4. Types of questions and when to employ them (open, closed, leading,
etc.);
5. Techniques for questioning eyewitnesses, experts and hostile witnesses;
6. Appropriately and effectively questioning traumatized witnesses;
7. Witness support and how to access it; and
8. Recognizing and dealing with secondary trauma.
Who: prosecutors, investigators/police, judges and defence counsel.
Legal-Research Tool for Local Jurisprudence: A web-based, 87 searchable source of

ICHL-related decisions from the region’s trial, appellate and supreme courts is sorely
needed. 88 Ideally, such a mechanism would be integrated with a translation of the
existing Appeals Chamber Case-Law Research Tool (ACCLRT) 89 of the ICTY or with
the Case Matrix itself. Such a tool would require regular maintenance and, therefore,
certain staff and resources to keep it both operational and of a sufficiently high quality.
It should therefore be attached to a court, university, institute or NGO with regular
funding and demonstrated expertise. Until such a tool comes online, the Case Matrix
and a translated version of the ACCLRT should be provided to all judges, defence,
investigators and prosecutors working on ICHL cases, with training on their use.
General Recommendations Continued – Mid-level Priority
Additional Support to Judicial and Prosecutorial Training Academies (Centres)

Advanced training in ICHL: Advanced training is needed for prosecutors,
investigators, judges and defence counsel, tailored to each jurisdiction’s legal
framework. An appropriate event format, such as the one in the example below, should
suffice so long as it is supplemented by events that cover complex modes of liability,
such as complicity and command responsibility, i.e., where the defendant is not the
alleged physical perpetrator of the underlying acts. Regardless of format, improving the
usage of documentary evidence in establishing linkage should also be included among
the topics. How to submit Requests for Assistance (RFAs) to the ICTY, including the
types of documents that exist in the ICTY and their status or significance; the
87
The resource should also be available periodically on CD-ROM, particularly as it was observed that
many judges and prosecutors in BiH entity level jurisdictions do not have Internet access in their offices.
88
Of existing publications, the “OKO Reporter” comes the closest to serving this function.
89
<http://www.icty.org/sid/9991>.
58
interrelation of various documents; how to refer to the various texts, for example
judgements; and how to submit requests for interviewing detained persons, would be a
helpful inclusion for all practitioners. In this vein, legal professionals should be made
aware of the “ICTY Court Records Online” database, its availability in local languages,
and how to access its contents.
» Example: Advanced ICHL – Building (or Defending) a Linkage Case
What: Training on conducting mid-level perpetrator cases.
How: A co-facilitated training for advanced practitioners. Participants are

provided with a brief review of the state of the law in mid-level perpetrator
cases typical of the conflicts in the former Yugoslavia. Participants receive
copies of actual evidentiary material – appropriately redacted – from the
ICTY or their own jurisdiction. Working in teams, the participants are
expected to sort through the materials provided, some of which are relevant
and some of which are not, and assemble a prosecution or defence case.
Discussion follows each step. Over the course of the event participants: 1.
identify relevant material; 2. identify the elements of the crime, if any,
supported by the material; 3. select the exhibits they would present at trial;
4. draft an indictment (for prosecutors); and 5. (for prosecutors and defence)
explain their theory of the case in mock opening arguments.
Who: investigators, investigative judges, prosecutors, and defence

counsel.
Training Trainers: There is a need to bolster the training capacity and expertise of
existing ICHL trainers to improve their delivery of the above curriculum, especially in
line with the best practices in this report.90 The pedagogy of skills transfer with regard
to electronic research and analytical tools should be included in their education. Skills
enhancement for trainers should be conducted as a matter of course.
Assistance: Training academies and centres would benefit from assistance in

implementing the best practices identified in this report concerning methodology,
priorities and topics. Assistance could come in the form of (temporary) additional staff
focused exclusively on implementing best practices, the creation of an administrative
subdivision within the academies focusing on ICHL training matters, or adding staff
trained in legal research with modern e-tools and other current legal-research methods
relevant for ICHL, to assist legal professionals preparing for cases.
Legal Materials
Commentaries: To overcome the dearth of up-to-date legal reference materials in the
region, it is important to provide legal professionals with an updated, locally authored
ICHL commentary. Commentaries of this type are considered the most authoritative
source of legal interpretation in the region. They carry substantial weight in the legal
community and generally guide practice within their subject matter. Ensuring that such
90
A further assessment of the pioneering UNDP programme in this vein is warranted.
59
commentaries contain accurate and updated ICTY jurisprudence – alongside local
practice – would ensure their place among effective knowledge-transfer tools. Similarly,
translation (where necessary) and distribution of existing, internationally authored texts
on ICHL should be considered, 91 with the aforementioned caveat as to their
applicability. 92
Personnel Exchanges
In-house training at the ICTY and elsewhere should be provided for legal professionals
from the region, particularly legal officers (struni saradnici), analysts, legal
apprentices (pripravnici) and other support staff. 93 Formats should include visiting
‘professionalships’, enhanced internships and job-shadowing study visits in line with
the best practices set out in Section 4 above. Training on electronic-analytical and
research tools should be included as part of the induction or in-service training.
Consideration should be given to continuing (or expanding) such programmes at the
Court of BiH, the Serbian War Crimes Chamber, elsewhere in the region and
internationally as the ICTY’s programmes wind down.
C. Recommendations By Topic (Prioritized within each topic)
Investigators
Research revealed the need for a wide range of training targeting legal professionals
responsible for investigating ICHL-related crimes in the region. Basic/introductory
training in the foundations of ICHL is needed primarily for investigators from police
structures. Investigating judges and prosecutors who carry out the function of
investigator in such cases would benefit from advanced ICHL training, particularly
covering the modes of liability pertinent to mid-level perpetrators (See best-practice
example “Advanced ICHL” above). Both groups of investigators would benefit from
the “Interacting with Witnesses and Victims” training described above on page 58 as
well as a familiarity session on drafting and addressing RFAs to the ICTY. Trainers
providing the expertise in these events should be included in the training-of-trainers
component (see “Support to Training Academies” above).
The updating of investigative techniques and technology is necessary for all legal
professionals involved in ICHL cases, but this is particularly the case for investigators.
Topics should include DNA, forensics, crime-scene analysis, interviewing and
exhumations. Workshops that include tips and techniques for investigating old cases, as
well as courses in the use of electronic analytical tools such as Case Map, are also
necessary for investigators.
91
For example, “The Law of Command Responsibility” by G. Mettraux (2009), which is being translated
and should be available in autumn 2009 funded by BiH Soros Foundation. A second practice casebook,
The practice of the International Criminal Tribunals for the former Yugoslavia and Rwanda, by John
RWD Jones, 1999, has been translated into Croatian. Guides such as the “Expert Guide Through the
ICTY” described in footnote 31 should also be considered.
92
See page 21, and text accompanying footnote 31.
93
The recently launched “Joint European Commission and ICTY Training Project for National
Prosecutors and Young Professionals from the Former Yugoslavia” is set to cover the need for said
activities with respect to the prosecution. See <http://www.icty.org/sid/10176>.
60
Judges/Adjudication
Regional Appellate Judges Meetings: These are peer-to-peer meetings employing the
format described on page 44, with ICTY judges participating. 94 As noted, the agenda
should be developed locally and include topics suggested by participants. Potential
topics identified in this research include judgement drafting, the intersection of
international and domestic law with regard to cases involving mid-level perpetrators, the
utility of foreign (particularly ICTY, but also regional) jurisprudence, a judge’s role in
outreach and using electronic legal-research tools.
Regional Trial Judges Meetings: These are peer-to-peer meetings employing the format
described on page 44 above, with ICTY trial judges participating. Topics suggested by
the research include mutual assistance in procurement of evidence; admissibility of
evidence; usage of ICTY-garnered evidence; facts adjudicated elsewhere; 95 a judge’s
role in witness support; 96 a judge’s role in outreach; best practices in case and caseload
management (including e-tools); and the creation of bench guides for specific topics, 97
such as witness protection measures, pre-trial conferences, crime-scene visitation and
crime scene reconstruction. 98
Consideration should also be given to mixed panels of trial and appellate judges, with
topics adjusted accordingly.
Prosecution
Regional prosecutors meetings: These are peer-to-peer meetings, with senior ICTY
prosecutors participating, with a view to complementing ongoing efforts of the OTP vis-
à-vis prosecutors in the region. 99 Research for this report suggested topics should
include: leading war crimes investigations, new legal frameworks facilitating inter-
jurisdictional co-operation and evidence sharing, the benefits and pitfalls of adopting a
team-based prosecution approach, best practices in case and caseload management
(including e-Tools), mutual assistance in procurement of evidence, and admissibility of
evidence garnered at the ICTY and in other jurisdictions.
94
Advantage should be taken so long as this resource is available, however this is not to suggest that
current and former ICTY judges are the only possible resource. The key qualifications are substantial
ICHL experience and the demeanour to assist less-experienced colleagues without condescension.
95
The Research Team notes that a lex specialis exists in BiH addressing this topic.
96
While most judges appeared to comprehend fully their role in witness protection and support, others
appeared to believe that such responsibility lies elsewhere.
97
See page 89, and the text accompanying footnote 141, for an example guide covering video
conferencing in Croatia.
98
For BiH specifically, a series of peer-to-peer meetings addressing pertinent issues with regard to
“strategy” implementation would be beneficial. Example topics could include dealing with the anticipated
caseload, substantive legal hurdles, complexity criteria, and usage of ICTY-garnered evidence, and
adjudicated facts. One prosecutor and one judge, respectively, from the BiH Court and from the ICTY
should be invited as observers. Ideally, meetings between the Chief Prosecutor of the BiH Prosecutors
Office and the entity prosecutors should take place regularly, such as every three months, with the
purpose of exchanging experiences, stratagems and perspectives.
99
The OTP of the ICTY has, together with the war crimes prosecution department of the Court of BiH,
created structures for regular consultation between those entities.
61
External Expertise: External expertise would be provided to support prosecutors
appearing in ICHL cases. The expert(s) would serve as collegial, professional resources
on ICHL matters, offering individualized support in specific cases. In addition to case-
specific assistance, the expert(s) would assist in the organization and implementation of
advanced training, electronic-tools and database training, and in the identification of
additional professional-development needs.
Defence
Defence Counsel Conferences: Defence counsel in the region appearing on behalf of

persons accused of having perpetrated a war crime should gather annually or semi-
annually for an intensive, multi-day conference. Hosting the event could be Criminal
Defence Section of the Registry of the Court of BiH (OKO), 100 as it already hosts a
similar event, or a local bar association, like-minded institute or NGO. Presentations
should be organized on a variety of relevant topics viewed from a defence perspective.
Opportunities for networking and personal contacts should be woven into the agenda,
which should includes seminar, informal luncheons and a marketplace where experts
and private industry discuss and exchange, for example, legal materials, skills courses,
and electronic tools. A certification course in international criminal law could also be
made available during the event, as could intermediate and advanced ICHL courses. A
wide range of skills workshops could be held, such as, for example, questioning and
cross-examination techniques, including those for working with traumatized/vulnerable
witnesses, 101 conducting war crimes investigations from the defence perspective,
effectively employing documentary evidence, and discovering exculpatory evidence in
old cases. Also important is understanding the mechanisms for seeking assistance from
the ICTY (RFAs), (e.g., Rule 75h requests and requests for interviewing detained
persons); 102 negotiating immunity and plea agreements in ICHL cases; elucidating
professional-ethical concerns; and becoming adept at electronic resource, research and
analytical tools (e.g., Case Matrix, ACCLRT, CaseMap, and case management
software). The training events should qualify towards an annual requirement of
continuing legal education.
External expertise should be made available to support defence counsel appearing in

ICHL cases. 103 As with similar support suggested for prosecutors (see above), defence
experts would serve as a collegial, professional resources on ICHL matters, offering
individualized support in specific cases. In addition to case-specific assistance, the
experts would assist in the organization and implementation of training, and electronic
tool and database training in particular, as well as in the identification of additional
100
OKO currently organizes an annual event of a similar nature. This best practice is a combination of
OKO’s conference and that of the California Attorneys for Criminal Justice, along with the California
Public Defenders Association, an event that focuses on defending in capital crimes cases in the United
States.
101
See “Interacting with Witnesses and Victims” training on page 58..
102
In accordance with current international practice, only judicial and state authorities can request
assistance from the OTP or the Registry of the Tribunal. Thus, in most countries, defence counsel should
work with the judicial authorities in accordance with the national/local criminal procedures.
103
In Kosovo, the CDRC (see footnote 138 on page 87) seems an appropriate host for external expertise.
62
professional-development needs. Experts could be based in local bar associations,
NGOs or independent offices, as appropriate. 104
Support to Bar Associations for the creation of internal training capacity/curricula in

ICHL. Negotiation of a memorandum of understanding with the relevant judicial
training academy or centre concerning curriculum, facilities and trainers should save
resources. Bar associations should utilize the curriculum to conduct periodic
certification courses with a defence-oriented ICHL content, particularly for “službena
dužnost” (state appointed) lawyers, but also others accepting ICHL-related cases. 105
The course should cover fundamental-to-advanced levels and include: electronic
analytical and legal tools and databases, such as Case Matrix; accessing ICTY evidence
by drafting RFAs and Rule 75h requests and requests to interview detainees; conducting
ICHL investigations(where appropriate), particularly in searching for exculpatory
documentary evidence; and, finally, witness contact and questioning training –
including best practices for dealing with traumatized witnesses.
Create or enhance ICHL-specialized subcommittees within the bar associations to focus

on overarching issues of concern to defence counsel. For example, consider working
towards the restructuring of compensation for state-appointed counsel in complex ICHL
cases.
Additional Victim/Witness Support

Staff Training - initial: Together with the development of sustainable structures, an
inception/induction programme is essential for all new staff. A curriculum that includes
the practical application of the best practices set out in Annex 6 and elsewhere in this
report will be required. In addition to their primary role in tendering psycho-social
support to traumatized witnesses, staff should understand the role of the victim/witness-
support unit within the legal system and the legal framework surrounding testifying
witnesses in general. Below is an example of such initial staff training.
» Example: Dealing with Vulnerable and Traumatized Witnesses
What: Induction training for (new) witness/victim-support staff.
How: A practice-based training that covers witness vulnerability and

trauma issues from a modern-practice perspective. Psychologists and trauma
counsellors guide participants in recognizing and responding appropriately
to signs of “post traumatic stress disorder” and related phenomena in
witnesses expected to testify at trial. Participants learn techniques for
interacting supportively with such witnesses, including specific measures
prior to, during and after testimony. Participants also learn when and how to
104
For BiH specifically, external expertise is more likely suited to assisting lawyers working in the entity
level courts in light of OKO’s existing mandate at the State Court. Whether OKO could host an entity-
level expert, however, raises questions concerning the organization’s jurisdiction, mandate and transition
to be resolved.
105
The Research Team notes that the Ministry of Justice and the Croatian Bar Association have already
compiled a list of defence counsel willing to be court appointed to indigent war crimes defendants and
indicated that they would train these lawyers.
63
intervene on behalf of witnesses and which matters it is appropriate to
discuss. If appropriate under the existing legal regime, participants learn
how to explain the often-complex legal processes the witness may be
involved in and the witness’ legal rights in the judicial process. Identifying
“secondary trauma” and learning methods for coping with its deleterious
effects is also a core training module. Mock witnesses assist the participants
to practice the techniques in front of peers and to react to issues that emerge.
Both experts and peers offer feedback.
Who: Staff and volunteers working in victim support structures.
Continuing Professional Development: Study visits to the ICTY and elsewhere in the
region will prove invaluable to personnel and volunteers, as evidenced by those support
services created in Croatia and Serbia in the recent past. Periodic peer-to-peer meetings
with witness-support colleagues in the region have also served well as a format for
exchanging best practices and fostering personal contacts, in turn assisting newcomers
in overcoming obstacles common in the field. Also important for those seeking to build
victim/witness-support capacity is the practice of self-teaching which has been
substantially enhanced by making victim/witness-support-relevant materials available to
practitioners in a language they understand. Translation of additional texts should be
considered. 106
Training of Trainers: In light of the substantial training requirements in this field, a

regime of training for trainers is necessary. Such trainers will be called to deliver on two
fronts: First to provide “interacting with witnesses and victims” training in each
jurisdiction for all legal professionals who contact witnesses and victims; 107 And
second, to provide both induction and in-service training for staff and volunteers in the
victim/witness-support units mentioned herein:
» Example: Training Trainers in Witness Support
What: A “training of trainers” programme to develop training capacity

among witness support staff.
How: Trainer/participants will receive guidance on the pedagogy of adult

education in the witness-support arena, which will include, inter alia, the
development of curricula and training materials, evaluating participants and
106
Many helpful texts exist. A few examples are:
1)World Health Organization. Guidelines for medico-legal care for victims of sexual violence. 2003.
<http://www.who.int/violence_injury_prevention/publications/violence/ med_leg_guidelines/en/>.
2) Brewin CR, et.al. “Brief Screening Instrument for Post-traumatic Stress Disorder,” British Journal of
Psychiatry. 2002, 181.
3) Nicola Henry, “Witness to Rape: The Limits and Potential of International War Crimes Trials for
Victims of Wartime Sexual Violence,” International Journal of Transitional Justice, 2009 3(1):114-134.
4) Sarah Hustache, et.al. “Evaluation of psychological support for victims of sexual violence in a conflict
setting: results from Brazzaville, Congo,” International Journal of Mental Health Systems, 2009; 3: 7,
online April 1, 2009 at http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=2669041.
107
See text box page 58 for a description.
64
delivering constructive feedback, teaching the signs and symptoms of
“secondary trauma”, and configuring mock witness exercises. Participants
practice delivering training in front of peers and/or video and receive
coaching and feedback.
Who: A small number of identified potential trainers in victim/witness

support.
Compensation: Where not available, direct support to victims should be provided

through legal-aid programmes. Law schools offer a particularly valid forum because
such assistance can be coupled with knowledge transfer to students in a clinical legal-
education setting. Such clinical programmes can be operated with little cost, while the
benefits to both student and client are clear, not to mention the broader contribution to
social justice.
» Example: Victim’s Legal Aid Clinic
What: Clinical Legal-Education Programme for Law Schools.
How: Operated as an ongoing course, i.e., an optional component of the

law curriculum. A professor/lawyer leads students in representing actual
victims pro bono in civil compensation proceedings in war crimes-related
cases. Students research the law and draft claims and submissions, and
attend court hearings together with the lawyer/professor in compliance with
local Bar regulations.
Who: Law students interested in ICHL and/or victim compensation.
Outreach and Public Information

Institutional Awareness: Transferring knowledge in the outreach sphere has its own
specificities, resulting from differing interpretations of what outreach is, why it is
important, and who should do it. 108 Knowledge-transfer efforts must first establish a
shared understanding of outreach and its purpose. Individual court and branch
leadership, relevant ministry of justice officials and existing public information (PI)
staff must from the outset comprehend the importance of outreach and its unique role
over and above that of PI. Once this is understood, outreach duties should be added to
those of PI staff where such staff exist. Where PI/outreach staff do not exist, they
should be added where feasible. Including outreach in institutional strategies and long-
term planning, and developing policies for judges, prosecutors and other officials to
inform outreach practices within their area of responsibility is the critical next step after
budgetary and human resources have been secured.
108
It bears mentioning that judges and prosecutors are properly included among those involved in
outreach, either because personnel resources require it or because of their (ethical) responsibility to
promote public confidence in the work of their office.
65
» Example: Film Screening & Discussion
What: Screening of documentary films on outreach, followed by
discussion.
How: Participants view a film, for example “Justice Requires

Outreach” 109 or “Justice in the Region”, 110 and discuss its contents. The
event addresses the potential impact that well conducted outreach activities
can have. These include enhancing overall understanding of rule of law, fair
process, impartiality and accountability; correcting unreasonable public
expectations regarding war crimes trials; demonstrating institutional
transparency; deconstructing notions that war crimes are a “natural”
accompaniment to war; increasing the willingness of victims and witnesses
to testify; swinging public opinion away from the apathy, fatigue 111 and
even hostility for war crimes prosecutions that exist in many areas; raising
public awareness of the facts adjudicated during proceedings; and increasing
the public sense of participation and inclusion in the process. 112 Participants
are encouraged to bolster outreach activities in their jurisdiction.
Who: court presidents, spokespersons, chief prosecutors, members of

Parliament, ministry of justice officials, appropriate NGOs.
Outreach Staff Development & Continuing Education: Outreach activities themselves

can and should be of a diverse nature, tailored appropriately to the social circumstances
of the jurisdiction. 113 The skill set of the outreach practitioner must be equally diverse.
Commercially available “public communications” or “public information officer”
courses can be contracted in most capital cities in the region, and certainly abroad. 114
Often, such courses have participants draft press releases, speak in front of cameras,
conduct or arrange interviews, organize media events and other similar activities. A
high-quality trainer and methodology in line with the best practices outlined elsewhere
in this report can provide the core skills. It is important that those in outreach, however,
do not limit themselves to traditional forums (e.g., media), but approach the work
creatively, considering how best to fulfil their outreach goals within their socio-political
context. A second wave of staff training should focus on comprehending ICHL as a
subset of criminal law. The comprehensive induction course described in the text box
on page 53, specifically targeted to outreach and PI staff and addressing outreach and PI
109
A documentary-style film produced by the OSCE Mission to BiH demonstrating the positive impact of
outreach activities in ICHL cases.
110
A documentary-style film produced jointly by the War Crimes Prosecutor’s Office in Serbia and the
OSCE Mission to Serbia that follows Serbian journalists visiting the judicial institutions of BiH and
Croatia in 2005 and 2006.
111
See “War-Crime Trials ‘Bore’ Public in Bosnia, Published by BIRN, available at
<http://www.bim.ba/en/155/10/17022/?tpl=58>. Last visited 2 March 2009.
112
Many argue that, because the courts are creating a historical record, those determined events should
form part of the public discourse. The public should know what acts have been proven, not just who was
found guilty and their sentence.
113
See Annex 6 “Best Practices in Outreach”.
114
See e.g., the “Conference of Court Public Information Officers,” <http://www.ccpio.org/index.htm>
offering one such course.
66
issues that emerge at each stage of a case, would be of significant benefit in this vein.
Further training covering the ethical and legal parameters of outreach and PI is also a
necessity. And, as with every profession, regular professional-development
opportunities should be integrated into the career path. Periodic study visits by outreach
staff to the Court of BiH, ICTY and Belgrade War Crimes Chambers/Prosecutor’s
Offices, including meetings with counterparts at these locations to exchange best
practices, are recommended.
External Expertise: Courts should give serious consideration to hosting, on a temporary

basis, a visiting expert to assist in developing the institution’s outreach strategy,
advising on appropriate techniques and materials, and identifying further training needs
for staff. Organizing and conducting training might also be within the expert’s remit.
The above recommendations may not exhaust the potential for co-operative
interventions by the local and international legal community, but two factors set them
well apart from previous efforts: First, they are based squarely on extensive research of
best practices; and, second, they were subject to thorough consultation with experts and
practitioners, both from the region and abroad. Their implementation should bring about
substantial progress in the region’s ICHL – related caseload.
VI. Concluding Remarks
This report has examined, from a knowledge-transfer perspective, the

intersection of international law and ICTY practice with local law and local practice. It
has studied the manner in which legal professionals from the former Yugoslavia learned
the trade of defending, prosecuting, investigating and adjudicating ICHL-related crimes
and done so by scrutinizing past efforts – and the lessons they offer – with a view to
finding mechanisms that will maximize the impact of future ICHL-based knowledge
transfer. While focusing on building the skills of legal professionals, the report has also
addressed a second category of practitioners – organizers and sponsors of knowledge-
transfer efforts. These professionals also require regular updating of their skills. It is
clear from modern adult pedagogical practice that much more is involved in passing
along knowledge than sophisticated ex cathedra presentations. This report has sought to
distil those modern techniques from lessons garnered through past practice and from the
ideas and innovations as practiced by international criminal-law practitioners and
trainers.
67
The ICTY has amassed an enormous quantity of information, knowledge and
expertise during its tenure. Now that its closure is on the horizon, harnessing that
knowledge and expertise, which comprises many of the same topics confronting the
region’s legal professionals today, is of paramount importance. The successes and
failures of past initiatives hold many lessons for those whose task is to ensure that the
relevant knowledge and experience is transferred to those in the region who can best use
it.
There undoubtedly remains much to be done region-wide, as remaining war
crimes cases are numerous and their high profile places them on the judicial centre stage
in most jurisdictions of the former Yugoslavia. The needs assessment undertaken here
generated no shortage of significant weaknesses that should be addressed through a co-
operative undertaking of the above recommendations. Ensuring that the tremendous
quantity of information, knowledge and expertise that tribunals like the ICTY amass
during their tenure is transferred to those domestic jurisdictions who can best use it is a
challenge, but one that can be met. It is, indeed, the next stage of the development of
international law; what is coming to be known as “proactive complementarity” –
sharing the expertise that has been developed on the international level, both actively
and systematically, with the domestic jurisdictions involved in confronting these crimes.
The methodology undertaken here, and the findings and recommendations it has
produced, should be seen as a potential framework for undertaking this
complementarity.
International tribunals need not, and should not, undertake this process alone.
Indeed, a particularly good “best practice” is a closely co-ordinated, co-operative effort
among organizations with complementary mandates – like the OSCE, UNICRI, and
ICTY – working in concert with the local legal community.
VIII. Annexes
1. Terminology Employed in the Report

2. List of Interviewees
3. Research Steps
4. Overview of Past Knowledge-Transfer Activities by Jurisdiction/Topic
5. Substantive Law Applicable by Jurisdiction
6. Best Practices in Witness Support
7. Best Practices in Outreach
68
Annex 1
Terminology
Capacity building related to international criminal and humanitarian law is a

multifaceted subject, and one’s perspective of it is likely to differ according to one’s
role, familiarity or background. Initiatives must take into account any number of local
peculiarities, including the differences between common and civil law systems and
differences in legal culture, languages and existing approaches to legal education. In the
interest of clarity, the reader is asked to take note of the following capacity-building and
knowledge-transfer lexicon employed in this text:
Definitions:
1. “International Criminal and Humanitarian Law:” (ICHL) The phrase as

employed here encompasses international law related to crimes of an
international character, including those with a nexus to armed conflict, i.e.,
violations of International Humanitarian Law (IHL), as well as Genocide and
Crimes Against Humanity. On occasion, the authors also employ the phrase
“war crimes”. When used, it is to be understood as a substitute for the acronym
ICHL and not in its more limited definition.
2. “Knowledge Transfer” – The definition of each word is taken in turn:
a) “Knowledge” – as employed herein – is the comprehension and skill

required to apply the body of law applicable in ICHL cases and other
skills and know-how related to the investigation, prosecution,
defence and adjudication of ICHL cases. It includes expertise in
related areas like outreach and victim/witness-support, as well as
information about circumstances, individuals, processes and
incidents.
b) “Transfer” is exchanging, delivering, teaching, mentoring,

instructing, communicating, coaching and similar modes of passing
knowledge and skills, as defined above, to those who would benefit
from it. It includes both one-way and two-way transfers.
3. “Capacity Building”: Strengthening the ability of a jurisdiction to carry out its

functions by improving the “knowledge” and the skills of the relevant actors to
use it.
4. “Institution Building:” Strengthening the ability of institutions to carry out their

functions by upgrading their infrastructures, regulatory or legal frameworks,
decision-making processes, management capacities, internal procedures,
training mechanisms, communication networks, etc.
69
5. “Specific to ICHL cases:” As employed in this text, specific aspects of ICHL
cases are those that distinguish ICHL cases from “classic” crimes. These
include aspects without which ICHL cases cannot be processed effectively. For
example, knowledge of the Geneva Conventions is specific to ICHL cases,
whereas knowledge of pre-trial-detention standards is not — the latter being
equally important for “classic” crimes. This study focuses on criminal-justice
aspects specific to ICHL cases, leaving aside, to the extent feasible, aspects
applicable to crimes generally.
6. “Legal Professionals”: This phrase refers to prosecutors, lawyers and judges

collectively, but also encompasses other jurists playing a role in the criminal-
justice system, such as legal officers (“Struni saradnici”). Where appropriate,
the phrase includes investigators and police officers.
7. “Outreach”: As employed in this report, outreach comprises pro-active

initiatives intended to explain the work of and instil confidence in the court or a
branch of the court (for example the registry) or the prosecution. Outreach
activities are undertaken by or on behalf of the court, branch or prosecution and
seek to foster relationships with the region’s public, specific communities and
the media. Outreach, together with Public Information (PI), is generally
considered under the broader category of Public Relations or “External
Communications”. Outreach duties tend to fall to personnel in an institution’s
Public Relations apparatus. To the extent that differences must be drawn for
conceptual clarity, PI is defined herein as passing on information that a court or
branch is required to pass on for freedom of information purposes or to
demonstrate institutional transparency. Outreach, on the other hand, is where an
activity is purposely intended to favourably influence general public opinion or
the opinion of specific, targeted groups.
8. “Best Practices”: These are techniques, strategies, mechanisms, methodologies

and approaches operating at multiple levels that have a proven record of success
in knowledge transfer.
9. “Recommendations”: These are specific undertakings suggested by the authors

to rectify identified shortcomings.
70
Annex 2
List of Interviewees
BiH:
Ms. Azra Mileti, President of Court of BiH Appeals Panel, Sarajevo

Mr. Mladen Juriši, Judge, President of the Court, Mostar Cantonal Court
Mr. Hamo Kebo, Judge, President of Criminal Department, Mostar Cantonal Court
Ms. Tanja Tankoši, Witness Support Unit, Court of BiH, Sarajevo
Ms. Barbra Carlin, Resident Legal Advisor, U.S. Department of Jusice, Sarajevo
Ms. Minka Kreho, Judge, Court of BiH, Sarajevo
Mr. Ibro Buli, National Prosecutor, Court of BiH, Sarajevo
Mr. David Schwendiman, Head of War Crimes at State Prosecutor’s Office, Sarajevo
Ms. Nina Kisi, Lawyer, OKO, Sarajevo
Mr. Edin Ramuli, Project Coordinator, Izvor, Prijedor
(name withheld on request), SIPA, Witness Protection Official, Sarajevo
Mr. Zdravko Kneževi, Federation Chief Prosecutor, Sarajevo
Mr. Vojslav Dimitrijevi, Judge, Republika Srpska Supreme Court, Banja Luka
Mr. Branko Mitrovi, District Prosecutor for War Crimes, Banja Luka
Mr. Šahbaz Džihanovi, Director, Federation JPTC, Sarajevo
Ms. Nidžara Ahmetaševi, Editor, Balkan Investigative Reporting Network, Sarajevo
Mr. Damjan Kaurinovi, Judge, Brko Appellate Court
Ms. Sabina Beganovi, Prosecutor, Head of War Crimes Unit, Mostar
Ms. Vesna Pranji, Prosecutor, Mostar
Mr. Hamo Kebo, Judge, Mostar Cantonal Court
Mr. Slavo Laki, Deputy Chief Prosecutor, Brko District
Ms. Rozalija Džani, Judge, Tuzla Cantonal Court
Mr. Jadranko Grevi, President, Brko District Court
Ms. Jasna Zeevi, Director, Vive Žene, Tuzla
Ms. Alma Dzaferovi, Prosecutor, Tuzla Canton
Ms. Dalida Demirovi, Centre for Civic Initiatives, Mostar
Ms. Biljana Potpari, Office of the Registrar, Court of BiH, Sarajevo
Ms. Alma Dedi, Portfolio Manager, UNDP, Sarajevo
Mr. Almiro Rodrigues, Judge, Court of BiH, Sarajevo
Mr. Robert Carolan, Judge, Court of BiH, Sarajevo
Mr. Carol Peralta, Judge, Court of BiH, Sarajevo
Mr. Kevin Hughes, Legal Officer, Court of BiH, Sarajevo
Mr. Alfredo Strippoli, Legal Officer, Court of BiH, Sarajevo
Croatia:
Mr. Dražen Tripalo, Justice, Supreme Court of the Republic of Croatia

Mr. Josip ule, Deputy Chief State Attorney, Zagreb
Ms. Davorka Radalj, Deputy Municipal State Attorney, Zagreb
Ms. Verica Oreši Cvitan, Ministry of Justice, Zagreb
Mr. Damir Brneti, Professor at the Police Academy, MUP, Zagreb
Mr. Ivan Verši, President, Sisak County Court
Ms. Melita Avedi, Judge, Sisak Country Court
Ms. Snježana Mrkoci, Judge, Sisak Country Court
Mr. Ante Nobilo, Lawyer, Zagreb
71
Ms. Renata Milievi, Judge, County Court Zagreb
Mr. Leo Andreis, President, Croatian Bar Association, Zagreb
Mr. Stipe Vrdoljak, Sisak County State Attorney
Mr. Zorko Kostanjšek, Lawyer, Sisak
Mr. Domogoj Rupi, Lawyer, Sisak
Ms. Dubravka Turkalj Dragosavac, Deputy County Prosecutor of Zagreb
Ms. Vesna Teršeli, Documenta, Zagreb
Ms. Katarina Kruhonja, Centre for Peace, Osijek
Mr. Mladen Stojanovi, Centre for Peace, Osijek
Mr. David Hudson, EC Delegation, Zagreb
Ms. Jasmina Dolmagi, Deputy County State Attorney, Zagreb
The former Yugoslav Republic of Macedonia:
Ms. Tanja Temelkovska, Executive Director, Judicial and Prosecutorial Training Academy
Mr. Sedat Redzepagi, Court Spokesperson, Investigative Judge, Skopje Court I
Ms. Vesna Bosotova, Investigative Judge, Skopje Court I
Mr. Goran Boševski, Trial Court Judge, Skopje Court I
Mr. Jovan Ilievski, Public Prosecutor, Skopje
Mr. Vladimir Rakoevi, Lawyer, Skopje
Mr. Agim Miftari, Justice, Supreme Court, Skopje
Serbia:
Mr. Janko Lazarevi, Judge, President of War Crimes Chamber, Supreme Court of Serbia
Mr. Siniša Vazi, Judge, President of the War Crimes Chamber, Belgrade District Court
Ms. Marijana Santrac, Senior Legal Specialist, U.S. Embassy, Belgrade
Mr. Donald Lizotte, Senior Police Advisor, U.S. Department of Justice
Ms. Sandra Orlovi, Deputy Executive Director, Humanitarian Law Center
Mr. Rajko Jeluši, Lawyer, Belgrade
Mr. Milan Dilpari, Investigative Judge, War Crimes Department, Belgrade District Court
Mr. Andrej Nosov, President, Youth Initiative for Human Rights
Ms. Slavica Pekovi, Support Officer, Victims/Witnesses Support, Belgrade District Court
Mr. Novica Pekovi, Judge, Supreme Court of Serbia
Mr. Dragoljub Stankovi, Deputy War Crimes Prosecutor, Belgrade
Mr. Bruno Vekari, Senior Advisor, War Crimes Prosecutor’s Office, Belgrade
Ms. Tatjana Vukovi, Judge, War Crimes Chamber, Belgrade District Court
Mr. Vojin Dimitrijevi, Director, Belgrade Center for Human Rights
Kosovo 115 :
Mr. Lavdim Krasniqi, Kosovo Judicial Institute

Mr. Osman Kryeziu, Prishtina District Prosecutor
Ms. Nesrin Lushta, Justice, Kosovo Supreme Court
Mr. Vinod Bollel, (acting) Senior Judge, UNMIK
Mr. Mehdi Dehari, Judge, District Court in Prishtina
Mr. Matti Raatikainen, Head of War Crimes Investigation Unit, EULEX
Ms. Anette Milk, Prosecutor, EULEX
Mr. Jens Christensen, Prosecutor, EULEX
115
Kosovo refers to Kosovo under UNSC Resolution 1244. The OSCE is status neutral and thus do not
take a stance on the issue of Kosovo independence.
72
OSCE
Mr. James Rodehaver, Director of the Human Rights Department, OSCE Mission to Bosnia and
Herzegovina
Ms. Pipina Katsaris, Legal Adviser, Head of the Rule 11bis Monitoring Project, OSCE Mission to
Bosnia and Herzegovina
Ms. Stephanie Barbour, Legal Adviser on War Crimes, OSCE Mission to Bosnia and
Herzegovina
Mr. Donald Bisson, Head of Rule of Law, OSCE Spillover Monitor Mission to Skopje
Mr. Luis Carnasa, Senior Rule of Law Officer, OSCE Spillover Monitor Mission to Skopje
Ms. Mary Wycoff, Head of Rule of Law Unit, OSCE Office in Zagreb
Mr. Ivan Jovanovi, War Crimes Advisor, OSCE Mission to Serbia
Mr. Jan Assink, Law Enforcement Department, OSCE Mission to Serbia
Ms. Milena Joji, Law Enforcement Department, OSCE Mission to Serbia
Mr. David Christopher Decker, Director, Department of Human Rights & Communities, OSCE
Mission in Kosovo
Ms. Sebiha Mexhuani, Coordinator, Criminal Monitoring, OSCE Mission in Kosovo
Mr. Harold Dampier, Advisor to the Director of the Kosovo Judicial Institute, OSCE Mission in
Kosovo
Various OSCE trial monitors in Zagreb, Skopje, Sarajevo, Belgrade and Pristina
ICTY:
Mr. Refik Hodzi, Registry Liaison Officer, Sarajevo
Mr. Ken Roberts, Senior Legal Officer, The Hague
Mr. Tony Hawke, Victims & Witnesses Section, The Hague
Ms. Catherine Marchi-Uhel, Head of Chambers, The Hague
Mr. Amir engi, Associate Legal Officer, The Hague
Ms. Evelyn Anoya, Legal Co-ordinator, Court Management & Support Services, Registry, Hague
Ms. Magdalena Spalinska, Information Officer, The Hague
Ms. Rebecca Cuthill, Information Assistant, The Hague
Ms. Nerma Jelaci, Spokesperson for Chambers and Registry, The Hague
Mr. Matias Hellman, Legacy Officer, Office of the President, The Hague
ICTY-affiliated:
Mr. Guenael Mettraux, Defence Attorney, The Hague

Ms. Colleen Rohan, Defence Attorney, The Hague
73
Annex 3
Methodology & Research Steps
A. Methodolgy
The institutional sponsors were aware that a purpose-built research methodology

was required to accomplish the goals of identifying best practices and generating a
comprehensive set of recommendations. The project team settled on “R.A.I.D.” – a
four-component process, as follows:
1. Review and assess past capacity-building activity (review)

2. Assess current needs of practitioners (needs assessment)
3. Identify best practices and lessons learned
4. Design more effective practices (recommendations)
The first two of these took place simultaneously: the look backward (review) to harvest
the lessons that past knowledge-transfer efforts had to offer, and the examination of the
current state of affairs with regard to the ICHL-relevant skills and knowledge of the
region’s legal practitioners (needs assessment).
In the third step, those two components gave rise to a multi-layered collection of
best practices and lessons learned. The Research Team identified a number of practices
that had proven effective at the strategic/policy level as well as several practices
operating at the level of specific methodology or techniques. As will be seen, whether
any particular practice was included in the list of “best practices” often depended on the
manner in which it was employed. For example, a study visit is a best practice in
knowledge transfer, but only when it follows certain guidelines or employs specific
steps; otherwise such visits can waste both time and resources. Thus, what emerged
from this study was not only a set of best practices, but of the “best ways” of
implementing said practices. For the sake of simplicity, this compilation is referred to
collectively as “best practices” in subsequent text, until Section IV parses the notions in
greater detail.
The fourth step in the R.A.I.D. process involved both designing new knowledge-
transfer methodologies and enhancing existing ones. A significant number of
suggestions for improving existing methods arose from the research, primarily
involving ideas, tips and practices that were either in the process of being tested in the
region or were described by practitioners as having significant potential. 116 Some of the
116
The most crucial element of the research process was the interview phase. Arranged by the OSCE field
operations in the region, the Research Team spoke at length with 90 practitioners and capacity-building
professionals in the region and at the ICTY (see Annex 2 for the list of interviewees). The team inquired
about their interlocutors’ knowledge of ICHL, and their experience of applying ICHL in practice. The
tools, capacities, skills and, in limited instances, resources all came under the needs-assessment purview.
Furthermore, the Research Team examined the interlocutors’ involvement in, and experience with,
capacity building and professional development in general. Questions explored the manner in which
practitioners acquired the skills to handle ICHL-related cases, the methodologies that assisted them in that
process, how they interacted (or not) with outside expertise, and whether they participated in any
particular professional-development programmes, exchange programmes, study visits, etc.
74
suggestions would lead to a substantial revamping of existing practices, while others
would require only small adjustments; others still were simply good ideas employed in
another context that could equally apply to ICHL-related knowledge transfer. 117 To the
extent the Research Team agreed that these innovations warranted further consideration,
they have been included in the text or otherwise incorporated into the recommendations
in Section V.
The final step brought the R.A.I.D. process full circle. The Research Team
revisited the needs assessment with a view to matching the identified needs with the
collected best practices. Where appropriate and within the overall project framework,
each identified shortcoming was paired with a corresponding best practice – or series of
practices – that in the opinion of the Research Team would, upon implementation,
address that need.
B. Research Steps
Upon the finalization of the project methodology by the project design team, the
Research Team organized its work in three stages. The table below depicts the
interaction between these three stages, the four-component R.A.I.D. process, and the
specific steps undertaken in the course of the research.
Stage I: Project Inception

The Research Team conducted two types of secondary data analysis to initiate
the process, to (re)familiarize the team both with theoretical considerations and the
specifics of past capacity-building efforts, and to generate the preliminary list of
research avenues/topics. The team collected agendas, participant lists, project proposals,
evaluations and similar materials on the known ICHL-related capacity-building and
professional-development activities in the region. Simultaneously, they gathered
literature in the form of academic articles, organizational reports and assessments
relevant to knowledge transfer, particularly that involving the ICTY. Those materials
were catalogued into two searchable databases, 118 and then analyzed using techniques,
including computer-assisted quantitative and qualitative analysis. The results informed
the selection of the report’s seven topics and generated the preliminary assessments
within each topic for use in Stage II.
117
For example, an identified best practice is transferring knowledge to inexperienced legal professionals
via internships and visiting ‘professionalships’. An innovative approach now being tried in the region is
“enhanced internships”, i.e., adding a number of features to the existing internship model to bolster its
effectiveness. In this report, the former is an identified best practice, and the latter is offered as a
recommendation.
118
The databases contain all activities and relevant texts known to the OSCE, the ICTY and certain other
organizations that provided input. Relevant texts and activities known by others but that have not yet been
included are welcome. It is envisioned to make the database available in an online version at the end of
this project.
75
Table of Research Stages and Methodology
Best Practices Development
Review of Past Needs & Lessons of Improved
Activities Assessment Learned Practices
Stage
I Literature Review * *
Topic Identification &
Preliminary Analysis * *
Preliminary Findings
Stage Expert Workshop: The
II Hague * * * *
Interviews * * * *
Interim Report
Stage Regional Workshop:
III Sarajevo * * * *
Final Report
Stage II: Research and Interim Report

At Stage II, as a check on the methodology, the Research Team presented the
seven topics – together with preliminary assessments – to participants at an Experts
Workshop in The Hague in October 2008. The team sought and obtained validation
both on the identified topics, as such, and the described state of affairs in the region
with regard to each topic. The Expert Workshop served as well to generate an initial set
of best practices. The experiences and insights shared by the expert participants were
translated by the Research Team into material that was later field-tested during the
interview stage.
The interview stage took place from November 2008 to February 2009 in the
five jurisdictions in the region, as well as at the ICTY. More than 90 practitioners,
experts, capacity-building professionals and monitors were interviewed for their views
and personal experiences in knowledge transfer. The Research Team also sought
suggestions on how such efforts might be improved in the future.
Finally, the Research Team developed a set of specific recommendations to
address remaining ICHL-related needs in the subject jurisdictions. The recommendations
connected the needs assessment directly to the recommended best practices. For each
identified need, a corresponding training programme, intervention, mechanism or tool
was identified – be it region-wide or within a given jurisdiction. Stage II culminated in
the entirety of the research, findings and recommendations being compiled into an
“Interim Report”, which was translated into the languages of the region.
Stage III: Regional Workshop and Final Report

In the final step of research, the Research Team shared the Interim Report at a
Regional Workshop in Sarajevo in May of 2009. Dozens of practitioners, experts,
monitors and organizers gathered to dissect the report’s contents over two days of
fruitful discussion. The participants voiced their general support for the report’s
findings and made suggestions for finalizing the text. A primary focus was prioritization
of the report’s recommendations to guide future capacity-building efforts in the region.
The working groups achieved a large measure of consensus and the resultant
knowledge-transfer proposals have since been integrated into this text, the Final Report.
76
Annex 4
Overview of Past Efforts in Knowledge Transfer
Throughout the project, the Research Team has collected information about
knowledge-transfer activities, compiling that data into a searchable electronic database.
ODIHR intends to maintain the database and keep the information updated. As was
discussed at the Regional Workshop, some professions and some topics received
significant attention, and were the subject of repeated interventions, while there was less
focus on others. Below is a historical overview by jurisdictions.

Prior to the establishment of the War Crimes Department at the Court of BiH,
capacity-building training for the judiciary was largely ad hoc, with no institution or
donor attempting to address the subject systematically, apart, perhaps from the
monitoring efforts of the OSCE. The OSCE focus was on fair-trial rights, other human
rights and the application of the new criminal procedural codes of Federation and
Republika Srpska (RS). One of the first direct capacity-building efforts came in 2003,
when a seminar for judges and prosecutors addressed applicable law at the ICTY, plea
agreements and guilty pleas at the ICTY, and the applicability of those mechanisms in
BiH. The first study visit took place also in 2003, when the Brko District judges
travelled to the ICTY. In 2004, the ICTY with the Helsinki Committee of RS organized
training for prosecutors and investigators on ICHL-related themes using trainers
primarily from the ICTY. It was only in 2005, when the Court of BiH apparatus was
being built up, that capacity-building approaches became more systematic.
Indeed, the establishment of the War Crimes Department at the Court of BiH
triggered intensive activity in ICHL knowledge transfer. The hybrid structure of the
Court of BiH (with national and international judges and prosecutors) was mandated to
provide on-the-job training through an exchange of experience and expertise between
colleagues. 119 Simultaneously, frequent and intensive study visits to the ICTY were
organized for the members of the BiH judiciary, primarily for the Court of BiH judges
and prosecutors, but also for legal professionals in certain entities. A handful of training
seminars in ICHL, approximately once per year, were organized for entity legal
professionals by the judicial and prosecutorial training academies. Most of this training
was organized jointly for judges and prosecutors, and only in later phases was training
specific to the prosecution offered by capacity-building organizers. 120 From 2006, the
focus shifted to developing the capacities – and building strategies – for ICTY case
transition and transfer. Victim/witness-support issues also began to take prominence as
stories of re-traumatization circulated.
A former ICTY victim/witness-services officer, who brought with her the
Tribunal’s institutional expertise, played an important role in the early stages of setting
119
For detailed treatment of this dynamic, see “Final Report of the International Criminal Law Services
(ICLS) experts on the Sustainable Transition of the Registry and the International Donor Support to the
Court of Bosnia and Herzegovina and the Prosecutor’s Office of Bosnia and Herzegovina in 2009,”
Submitted on behalf of the International Criminal Law Services by David Tolbert and Aleksandar Konti,
15 December 2008.
120
For example, UNDP BiH organized “Training for BiH Prosecutors on the Implementation of the Law
on Witness Protection” held in December of 2006, albeit this event was not exclusive to ICHL matters.
77
up the Victims Support Unit in the Court of BiH. The State Investigation and Protection
Agency (SIPA), the newly established agency responsible for the ICHL investigations
and witness protection in BiH, saw its first capacity-building activities in 2007,
primarily undertaken by international actors, but later via an internal training regime.
Specific training for prosecutors on witness protection was first organized in 2006. In
2008, the OSCE sponsored training on plea-bargaining, plea agreements and psycho-
social-support techniques, and sponsored study visits to the ICTY’s OTP.
Defence counsel received training organized by the Criminal Defence Section of
the Registry of the Court of BiH (OKO). OKO offers the only recurrent defence-
orientated education in ICHL in the region.
Turning to outreach, capacity-development activities were rare until recently.
The OSCE BiH Mission carries out continual advocacy with national counterparts to
enhance court transparency, media responsibility and community engagement in ICHL-
related cases. Since 2007, the OSCE has organized screenings of “Justice Requires
Outreach”, a documentary film on the need for outreach in BiH in the ICHL context.
Throughout 2008, the OSCE organized a series of meetings between judges,
prosecutors, civil society organizations and members of the press at the local level,
designed to provoke debates about enhancing transparency, outreach and support to
victims and witnesses. In addition, the OSCE supports an NGO that provides assistance
to entity-level prosecutor’s offices in the area of outreach and witness support and
sponsors the production of regular radio news bulletins about war crimes trials produced
by the a specialized war crimes reporting agency (BIRN).
Croatia
Although actively prosecuting war crimes cases since 1993, the Croatian
judiciary had few, if any, ICHL-specific training events prior to 2004. Then, with the
substantial assistance of ICTY Outreach and ABA/CEELI, ICTY experts joined a
training programme for Croatian judges and prosecutors who might handle war crimes
cases coming back from the ICTY under Rule 11bis and Category II. Topics included
the classification of crimes under international and local laws, forms of criminal
liability, means of proof, investigations, indictment drafting and witness protection. 121
These events were accompanied later by study visits to The Hague. In 2007, the newly
established Training Academy, together with the OSCE Mission and the Croatian
Supreme Court, devised and implemented two IHL-specific training events that covered
fair-trial rights, witness protection, investigations, presiding over the main hearing,
video conferences and evidentiary matters. In 2009, national prosecutorial staff
participated in a programme supported by the European Commission that allows
integration into the OTP/ICTY.
The former Yugoslav Republic of Macedonia

In Skopje, training programmes started much later, beginning only in late 2005,
when four case files – all Category II 122 – were set to return to domestic jurisdiction
from the ICTY. The OSCE, together with OPDAT, the newly created Judicial Training
Academy, and the ICTY, created an 18-month intensive-training programme targeting
121
ICTY Press release of 20 May 2004.
122
“Category II” refers to case files returned to the jurisdiction from which they originated, but without
an indictment by the ICTY (as opposed to cases returned under Rule 11Bis, where an already confirmed
indictment accompanies the returning case, ensuring the case is prosecuted domestically).
78
all potential actors in the four cases, and covering a broad array of legal and practical
ICHL-related topics. A series of study visits to the ICTY began in 2006 for judges and
prosecutors, and continued into 2008 with prosecutors alone. In 2007, legal
professionals took part in what was by then a regional trend of experience exchange – a
study visit to the BiH Court in 2007 and again in 2008.
As in the other jurisdictions in the region, training was organized jointly for
judges and prosecutors. Perhaps the most specific event exclusively targeting
prosecutors was sponsored by the OSCE Mission to Skopje, “Workshop with
Prosecutors on forms of co-operation in the cases handed over from the ICTY”, in
December of 2007. As with other jurisdictions, ICHL training for investigators occurred
only as part of broader institution and capacity-building activities within police
structures. A training event in 2007 on investigative techniques touched upon ICHL-
relevant topics.
For defence, the bar association, together with the OSCE, organized a series of
activities that included basic training in IHL and war crimes defence techniques. That
group also organized a visit of defence attorneys from the country to OKO in BiH in
2006. As has been noted elsewhere, determining precisely which lawyers to target for
such initiatives is a challenge in light of the right of the accused to counsel of his or her
choice.
No formal witness-support services exist in the courts anywhere in the country,
nor are NGOs active in the field of supporting witnesses involved with war crimes
cases.
Serbia
ICHL-related training in Serbia, organized primarily by the HLC, Inter Bar
Association and the ICTY, began in 2001. Methodology included a combination of
lectures and work on hypothetical scenarios and problem analysis. This training
included judges, prosecutors, investigators (police officers) and defence counsel.
Between 2001 and 2003, there were occasional visits by the heads of the Serbian
judiciary (e.g., President of the Supreme Court, President of the Belgrade District Court
and the Republic Public Prosecutor to the ICTY), as well as to other foreign and
international judicial institutions. From 2003, other members of the judiciary began
study visits to The Hague – despite the hostile domestic atmosphere to both the Tribunal
and war crimes prosecutions in general. During those study visits, the various groups of
legal and other professionals were targeted separately by specific programmes. Also in
2003, ICHL-related training in Serbia began more intensive targeting of specific,
problematic topics, such as command responsibility, 123 joint criminal enterprise and
crimes against humanity. Also, a small number of regional events took place in Serbia
on IHL-related matters. Conducted primarily by the HLC, these events involved either
direct capacity-building training or roundtables aimed at resolving problematic legal
points.
123
A series of debates on the issue of command responsibility was organized in Belgrade and Zagreb by
the HLC, the ICTY and the OSCE. In the course of those events, it was generally concluded that the
domestic legal provisions could accommodate all forms of “command responsibility” as it was known in
the ICTY statute and elsewhere in international law, with one exception: The “should have known”
mental state is not foreseen in the domestic code and, as such, it remained an open question, with
opinions divided on the possibility of direct application of the Geneva Conventions and Additional
Protocols in domestic proceedings.
79
For its part, the OSCE began a programme in 2003 supporting accountability for
war crimes in Serbia. Under its aegis, the OSCE organized a broad range of capacity-
building activities, 124 regional and international co-operation initiatives, public
awareness raising (public outreach campaigns) and trial monitoring.
In 2005, the focus of international interventions in Serbia switched from direct
capacity building for those processing war crimes cases towards a broader transitional-
justice discussion. Led primarily by the UNDP, 125 ICHL-related prosecutions shared the
spotlight with the right to truth, the right to reparations and guarantees of non-
recurrence. By 2006, topics further extended into diverse areas such as victim/witness
support and protection, as well as outreach and enforcement-related activities.
Significant effort was put into the establishment and then the education of a witness-
protection apparatus in 2003, and victim support since the creation of the
victim/witness-support office in the Belgrade District Court’s War Crimes Chamber in
2006. To support these efforts, the OSCE organized training on stress management and
dealing with vulnerable and traumatized witnesses for members of the judiciary, support
staff and court guards, as well as defence attorneys. The OSCE and the U.S. Embassy
(separately) organized study visits for victim/witness-support officers to the ICTY and
the Court of BiH.
A cluster of activities targeted the outreach capacities of relevant judicial
institutions. Among others, the YIHR and OSCE organized a series of seminars and
issued a related publication on the transparency of war crimes proceedings. 126 The
OSCE supported the creation and maintenance of the website and magazine of the war
crimes prosecution offices, funded the recruitment of outreach staff into the partner
institutions, 127 and sponsored numerous publications and documentaries. 128 Although
not specifically part of capacity building of outreach personnel, the WCPO and the
OSCE Mission to Serbia arranged study visits for journalists to the ICTY in 2005, and
followed these with a workshop for journalists reporting on war crimes trials in
domestic courts. In 2005 and 2006, study visits for journalists from Serbia to the
judicial institutions in BiH and Croatia were notably successful, at least in forming
personal contacts, although a lasting impact on media and reporting was difficult to
assess.
Few activities targeted war crimes investigators. Among those, the OSCE
Mission to Serbia is currently implementing a project entitled “Enhancing the capacity
124
Examples include seminars for judges, prosecutors, investigators, witness-protection and witness-
support services, and assisting in drafting ICHL–related domestic legislation.
125
At the end of 2004, UNDP in Serbia started a regional transitional-justice program. A year later, three
local NGOs from Serbia (HLC), Croatia (Documenta) and BiH (The Research and Documentation
Centre), supported by the ICTJ, initiated a broad consultation on the establishment of a regional truth
commission (“RECOM Initiative”).
126
The seminars featured senior judicial figures from Croatia, BiH and Serbia, as well as representatives
of the ICTY and the Special Court for Sierra Leone, as panellists.
127
Public Information Consultant assigned to the National Council for Co-operation with the ICTY;
Public Information Assistant assigned to the Serbian War Crimes Prosecutor’s Office; Public Information
Assistant assigned to the War Crimes Chamber of the Belgrade District Court.
128
E.g. “Hag medju nama” (The Hague among Us), October 2005, in co-operation with the Humanitarian
law Center; “Ekspertski vodi kroz Haški tribunal/Expert guide through the ICTY” ; Perception Study of
Justice Operators in Serbia – in co-operation with the Solidaridad-Impunity Watch (Serbian branch of the
Netherlands based international NGO); Public opinion research on the general public attitude toward the
ICTY (2005, 2006, 2007 and 2009), in co-operation with the NGO Belgrade Center for Human Rights.
80
of the Serbian Ministry of Interior’s War Crimes Investigation Service”, which includes
the organization of conferences, trainings, and the publication of a handbook. 129
Kosovo 130
The earliest ICHL-related training in the entire region took place in Kosovo,
between 1999 and 2000, when national and international judges and prosecutors, as well
as defence attorneys, received core training in ICHL, human rights and rule of law
standards. The training, then organized by the OSCE Mission in Kosovo, was largely
theoretical, covering the entire field of IHL in a lecture-based seminar. The OSCE,
ABA/CEELI, the CoE, KFOR, and the DJA, 131 were the primary sponsors of
educational events for the judiciary until 2000, when the training apparatus of the
Kosovo Judicial Institute (KJI) was born. International judges in Kosovo also received,
upon their arrival, induction courses that included basic instruction in the core elements
of the national legal system. Beginning in 2001, training moved from the theoretical to
the practical, as presenters began addressing the application of ICHL within the local
judicial system and within the local penal and procedure code. This focus was kept
through 2002 and into 2005.
In 2002, defence attorneys, as well as international judges and prosecutors,
joined the local judges in the training. At the same time, judges, prosecutors and
defence counsel from Kosovo began to visit the ICTY. 132 Later, study visits were
organized to other judiciaries, including the Norwegian and Danish national offices in
charge of the prosecution of serious crimes and the Special Court for Sierra Leone.
Defence lawyers were also trained at the Criminal Defence Resource Centre, an NGO
set up by the OSCE Mission and mandated to provide ICHL case assistance to lawyers
(see footnote 106). From 2006, the intensity of training decreased and focus turned to
more specific topics such as victim/witness-support and protection (for judges and
prosecutors, organized in 2006 by the KJI), or war crimes reporting (for journalists,
organized by BIRN and the ICTY in 2007). Concerning investigators, law enforcement
training in the whole region was normally included in broader institution and capacity-
building activities, such as 2006 training on investigation techniques for police and
judiciary investigators. Only occasionally was this training related specifically to war
crimes investigations, such as training in forensics organized by the KJI in 2001.
Regional Exchanges
In 2008, Serbian court guards visited BiH; in 2006, the Bar Association of the
former Yugoslav Republic of Macedonia visited OKO, and in 2007 and 2008, the
judiciary of that same country visited the Court of BiH; the Belgrade War Crimes
Chamber and the Ministry of Justice organized a 2008 meeting in Belgrade of judges
from the region, including several from the ICTY. Since 2007, witness-support units in
Croatia and Serbia have visited the Court of BiH. A number of meetings between
judicial officials from the region, including exchange visits, have been organized, either
129
‘Investigator's Handbook - How to Investigate Human Rights Violations”, written by Dermot Groome,
a Senior Trial Attorney at the ICTY, published by the OSCE in co-operation with the Humanitarian Law
Centre.
130
take a stance on the issue of Kosovo independence.
131
See accompanying “List of Acronyms” for any of these that are unfamiliar.
132
E.g. 2002 working visit for Kosovo judges, prosecutors and defence counsels to ICTY hosted by the
ICTY Outreach Programme; Study visit of leading judicial officials to ICTY organized by UNDP and
ICTY in 2007.
81
by the OSCE through the Pali 133 process or by other actors. Since 2007, a Brijuni
process has begun which focuses on co-operation between prosecutors. ICTY officials
participated in each meeting as observers, contributing their experience and expertise to
the process.
133
See Pali process page 19, footnote 25
82
Annex 5
Applicable Substantive Law
An analysis of the substantive law applicable jurisdiction-by-jurisdiction

revealed how interpretations of this law result in considerably different provisions for
individual criminal responsibility. Simply put, there remain considerable differences of
opinion among practitioners concerning the scope of the substantive law 134 and the
point(s) at which the domestic law in a given jurisdiction overlaps with ICHL. This
uncertainty undermines what is in some (but by no means all) instances the
development of a nascent ability to respond to the peculiarities of investigating,
prosecuting and defending against and judging ICHL-related allegations. 135 To
understand the difficulties legal professionals are experiencing, it is necessary to
describe briefly the substantive law being employed – and how this substantive law is
interpreted.
Until the commencement of the disintegration of the Socialist Federal Republic
of Yugoslavia in 1991, the jurisdictions in question were bound by the same penal and
procedural codes, both of which were firmly rooted in the continental-European legal
tradition. In 1976, the Penal Code of the Socialist Federal Republic of Yugoslavia
received a number of international crimes into domestic law. In the course of their
respective efforts to address war crimes allegations during the conflicts, the jurisdictions
in the region followed rather divergent legal paths (such differences notwithstanding a
shared commitment to the principle nullum crimen sine lege). This state of affairs
created certain confusion within the wider legal systems of each of the said
jurisdictions, which in turn has undermined national – and, in particular, regional –
efforts to develop the capacity of legal professionals to deal with ICHL-related
allegations. The result has been significantly differing levels of professional
development within and between states. The confusion has also given rise to a widening
of the so called “impunity gap”, which permits mid-level offenders to continue to
escape prosecution while domestic courts deal more-or-less effectively with direct
perpetrators and the ICTY deals with high-level offenders. This phenomenon is
complex and the jurisdictions subject to this study cannot simply be placed into one of
two categories, that is, one category for those jurisdictions that conform to the Socialist
Federal Republic of Yugoslavia-inspired approach and another for those jurisdictions
subscribing to the ICTY-inspired approach.
The Research Team recognizes that this impunity gap owes a great deal to
existing socio-political realities within the former Socialist Federal Republic of
Yugoslavia. However, there appear to be many prosecutors in the jurisdictions under
review who are willing to challenge these socio-political paradigms, but they are not
always clear about: (1) the scope of the substantive law as it is currently codified in
their jurisdictions; and/or (2) how to work within the existing legal arrangements
(whatever they may be) to undertake successful prosecutions.
134
Here, the authors refer, in particular, to the differences within each of the jurisdictions studied on the
question of the provisions that exist in the domestic penal codes for the application of individual criminal
responsibility.
135
Although well known, it bears mentioning that such problems are not unique to the former Yugoslavia.
In the United States and the United Kingdom, for example, apart from certain core principles, legal
practitioners frequently clash over the scope of applicability of international legal norms in domestic
courts.
83
Efforts to determine which legal regime is in effect in BiH are complicated by
jurisdictional divisions and lingering political factors. At the time of writing, four
distinct jurisdictions are currently handling allegations of ICHL-related crimes, that is,
the Federation, the Republika Srpska (RS), Brko District and the Court of BiH. These
jurisdictions are not employing the same substantive law to offences with a nexus to the
1992-1995 armed conflict.
The 2003 BiH Criminal Code (amended) sets forth in a comprehensive manner,
in Chapter XVII, the core international crimes of genocide, crimes against humanity and
war crimes. The same penal code sets forth, at Article 180, the provisions for individual
criminal responsibility found in customary international law. The Research Team found
that legal professionals differ markedly on the question of whether the 2003 BiH
Criminal Code may be used to prosecute and punish offences perpetrated during the
period from 1992 to 1995 in entity courts. These concerns revolve, in the main, around
the interpretation of the principle of legality that prevails in BiH (and, indeed, in most
civil law jurisdictions). The BiH Constitutional Court considers the fact that the
problems created by the application of different criminal codes at state and entity level
remain unresolved is due to the lack of a central-level court capable of harmonizing the
case-law throughout BiH. In line with that view, the OSCE Mission, in its public report
“Moving Towards a Harmonized Application of the Law”, not only recommended
training on ICHL for entity-level judges and prosecutors, but also urged the BiH
authorities to consider the establishment of a state-level judicial institution that would
have the final say in the interpretation and application of the relevant law by all courts
in the country. In an evident effort to assuage concerns that such a retroactive
application of the 2003 law would violate the principle of legality, Article 4(a) of the
BiH Criminal Code permits “the trial and punishment of any person for any act or
omission which, at the time when it was committed, was criminal according to the
general principles of international law”. In short, provision is made for the application
in BiH of customary international law, as it was (for instance) during the period from
1992 to 1995.
Taken together, the relevant provisions of the 2003 BiH Criminal Code – in
particular Article 180, but also Articles 29 and 31 on Accomplices and Accessories,
respectively – ought to preclude the opening of an impunity gap between direct
perpetrators and high-level offenders. The said law ought likewise to serve as the
foundation for a BiH-wide professional-development programme designed to strengthen
the capacity of investigators, prosecutors, defence counsel and judges to address
allegations of war crimes. Any such programme would be in a position to draw heavily
upon the law applied by the ICTY and, by extension, the experience of current and
former ICTY practitioners.
The current difficulty is that the provisions of the 2003 BiH Criminal Code
relevant to international criminal law during the period from 1992 to 1995 are not being
applied consistently in any jurisdiction other than the Court of BiH. The Federation, the
RS and Brko District courts continue to apply the 1976 Socialist Federal Republic of
Yugoslavia Penal Code to cases where war crimes are alleged. The relevant provisions
of the Penal Code, if interpreted narrowly, give prosecutors (and, by extension, trial and
appellate judges) a much narrower range of modes of liability within which allegations
of international offences might be viewed. On the basis of interviews with legal
professionals uncertain about the applicability of the 2003 BiH Criminal Code in their
84
jurisdictions, it became clear that this limited range is not helpful for overcoming the
impunity gap through which mid-level offenders escape prosecution.
Seen from the mandate of this project, the point is that the continued reliance
throughout BiH (save in the Court of BiH) upon the 1976 Socialist Federal Republic of
Yugoslavia penal code creates a situation where the professional-developmental needs
of investigators, prosecutors, defence counsel and judges in Brko, the RS and the
Federation differ markedly from the professional-developmental needs of persons
working for (or appearing before) the Court of BiH. Future capacity-building schemes
directed at legal professionals in the entities should be cognisant of this fact unless and
until the legal systems in BiH are harmonized.
Croatia
Croatian legal professionals are in agreement that the substantive law to be
employed for offences perpetrated during the period from 1991 to 1995 is the Basic
Criminal Code of the Republic of Croatia (1993). 136 The 1993 Basic Criminal Code
follows closely the provisions made for war crimes in the 1976 Socialist Federal
Republic of Yugoslavia Penal Code; in this respect, the 1993 Basic Criminal Code
would appear to serve as an easily understood instrument in cases where the accused is
alleged to be the physical author of the underlying act or, conversely, where it is alleged
that the suspect is complicit in the perpetration of the underlying act by means of
“ordering”. However, the Research Team noted that questions arise within Croatia as to
whether the 1993 penal code can be used to prosecute crimes against humanity.
The 1993 Basic Penal Code makes no explicit provision for criminal command
and superior responsibility (hereinafter “command responsibility”). Nonetheless, in
Ademi/Norac (an 11bis case referred to Croatia by the ICTY), Glavaš et. al. and several
others, prosecutors have alleged criminal command responsibility as “omission
liability” by reference to Articles 28 and 43 of the 1993 law, where provision is made
for the perpetration of crimes by omission. These arguments succeeded at trial in
Ademi/Norac and Glavaš et. al; appeals of both convictions are pending. The trials in
the remaining cases were ongoing at the time of writing.
At this point, the question is whether the appeal court will adopt the particular
view of the law as that accepted by the trial panel in Ademi/Norac and Glavaš et. al.
The former Yugoslav Republic of Macedonia

Criminal proceedings arising from the brief armed conflict that took place in
2001 are limited to four cases. The investigations and prosecutions in these cases
conform, inter alia, to the requirements of the 1996 Criminal Code. The provisions with
respect to ICHL follow the 1976 Socialist Federal Republic of Yugoslavia Penal Code
closely. For instance, no reference is made, save in the title of the relevant chapter of the
penal code (i.e., Chapter 34), to “crimes against humanity”. Rather, genocide and war
crimes are explicitly recognized, as is direct perpetration and perpetration by ordering.
Command responsibility is not recognized as such, although an argument could
presumably be made that it is incorporated inferentially at Articles 13 and 14 of the
1996 law; these articles deal with crimes of omission – with the mens rea of intent and
negligence, respectively. This matter may need further clarification in order to
determine what sort of investment (beyond the considerable efforts already made by the
136
The application of the 1993 Code to crimes perpetrated prior to its adoption is the more favourable law
for the defendant.
85
OSCE) might be made to assist the domestic legal system to handle the four cases to
which it is committed.
Serbia
The legal foundation for allegations of wartime (from 1991 to 1995 and 1998
and 1999) criminality is not subject to serious dispute within the legal profession,
notwithstanding (or perhaps owing to) its narrow provisions for individual criminal
responsibility. The Research Team found clear signs of willingness on the part of a
number of key actors in the Serbian legal system to undertake such cases, despite socio-
political pressures that continue to resist the prosecution and conviction of mid- and
higher-level perpetrators, in particular. Perhaps most importantly, efforts to deal with
war crimes cases are centralized within the specialized departments of the Belgrade
District and Serbian Supreme Courts, with no possibility that other jurisdictions within
the country will be permitted to take on cases where war crimes are alleged.
Serbian investigations and legal proceedings dealing with underlying acts that
occurred during the period from 1991 to 1999 are in every case rooted in the 1976 Penal
Code of the Socialist Federal Republic of Yugoslavia. As has already been suggested,
this instrument provides for the prosecution of the crime of genocide and war crimes,
but not crimes against humanity. Individual criminal responsibility is clearly provided
for in the event of direct perpetration, certain accomplice liability, instigation/incitement
and ordering, although legal professionals in Serbia signalled clearly to the Research
Team that the situation is less certain with respect to command responsibility, in
particular. For the most part, however, the Research Team found general agreement
among the relevant practitioners as to what the existing law would permit in the way of
prosecutions, and what it would not.
Kosovo 137
Allegations of criminal acts with a nexus to the internal armed conflict in
Kosovo, in particular where the underlying acts took place during the period 1998-1999,
are addressed by international prosecution offices and trial chambers, situated in the
jurisdiction of Kosovo and applying either the 1976 Socialist Federal Republic of
Yugoslavia Code or the 2003 Provisional Criminal Code, whichever is the more lenient.
The breadth and depth of the latter law is considerable, that is, it incorporates the core
international crimes as well as modes of liability recognized by, inter alia, customary
international law. The difficulty in assessing professional-developmental needs in
Kosovo (for Kosovars) is that Kosovars only recently started playing a role in
prosecuting and trying core international crimes, through their participation in the
Kosovo Special Prosecution Service and on trial panels presided over by EULEX.
Numerous commentators observed that the capacity of Kosovar-based counsel to defend
clients accused of international crimes is consistently below the necessary standard. 138
137
take a stance on the issue of Kosovo independence. .
138
With a view to providing immediate legal expertise on international human rights standards in
individual cases and strengthening the capacity of local defence lawyers, the OSCE Mission in Kosovo,
in collaboration with the Kosovo Bar Association, established the Criminal Defence Resource Centre
(CDRC). The CDRC began providing services out of OSCE’s offices in April 2001 and received NGO
status on 3 May 2001. Currently, CDRC functions within the structure of the Kosovo Bar Association and
has one staff member. According to its statute:
“[T]he CDRC will act as a resource and support centre for the defence, initially focusing its
support on the defence of persons suspected or accused of international humanitarian law offences and
serious ethnic or politically motivated crimes. The CDRC will also focus on cases involving breaches of
86
Annex 6
Collected Best Practices in Witness Support 139
Witness support is often viewed more as a luxury than a necessity, although that
perception is changing as the content of its remit becomes better known, as does the
state’s legal obligation to organize its judicial system and criminal proceedings in order
to limit infringements upon the rights of witnesses. Equally emergent are the
consequences on the human psyche for witnesses/victims in interacting with the justice
system. Court personnel are increasingly cognizant of the toll that testifying in court –
in front of the accused and a panel of strangers – takes on a witness. Support structures
designed to ease this burden have been created and are developing practices that have
proven effective. What follows is an effort at collecting such practices.
Best Practices
1. Victim/witness-support structures need to be created, and protocols, operating

procedures, and witness handling policies need to be in place prior to the beginning of
investigations.
2. Victim/witness-support structures must be created with cognizance of a jurisdiction’s

legal regime, court structure, fiscal capacity, geography and caseload.
3. In a properly functioning apparatus, support to victims and witnesses includes:
“Before” support – from the investigation phase onward:

Psycho-social support, including therapy and counselling as needed: This can be
undertaken by appropriate state agencies and/or qualified staff from NGOs.
Evaluations: As a matter of course, psychological evaluations are best
undertaken prior to a victim being interviewed by investigators or prosecutors.
Where feasible, it is helpful to have victim/witness-support officers accompany
prosecutors and investigators when taking victims’ initial statements.
The avoidance of unrealistic expectations: Investigators and others contacting
witnesses must be aware of the support that can and cannot be provided to
witnesses. 140
Information on protective measures: Information obtained from the witness that
is potentially relevant to the security and protection of that witness’s safety is
international standards, including cases involving: unlawful or arbitrary detention; judicial or

prosecutorial bias or corruption; third party interference with the independence of the judiciary; and,
gross miscarriages of justice.”
139
For a detailed treatment of many of these practices and others, see Robin Vincent, “An Administrative
Practices Manual for Internationally Assisted Criminal Justice Institutions,” New York: International
Center for Transitional Justice, 2007.
140
Witnesses should be helped to understand that the care, attention, security and support provided them
in the lead-up to trial will not likely continue afterwards.
87
brought to the attention of the relevant organ of the court. Similarly, information
about potential protective measures is conveyed to the witness.
Familiarization visits: Support services can arrange a visit to the courthouse and
the courtroom prior to the witness giving testimony. By explaining the various
roles, procedures, equipment (especially if it will be used in protecting the
witness), seating arrangements and similar issues, witness-support staff provide
the witness with an opportunity to familiarize him/herself with the surroundings
and raise questions.
Legal procedures: Properly trained victim/witness-support staff explain the
procedure of examination the witness will face in the courtroom, even if the
party calling the witness has already done so.
Assistance available during testimony: victim/witness-support staff explain how
the witness might seek help from the judge, including taking breaks, if
necessary.
Avoidance of discussing evidence or testimony: Witness support staff are
familiar with the applicable legal constraints and avoid discussing the content of
the evidence itself.
Logistics: victim/witness-support staff explain how accommodation, board and
transport to the courthouse are provided.
Support “during” testimony:

Welcome: Staff meet and welcome the witness upon arrival at the courthouse,
accompany the witnesses to the waiting area and remain available to answer
questions.
Support: During breaks in testimony, staff provide psychological support, if
necessary.
“After” testifying:
Post-testimony support: This is a critical but often neglected step, in part
because the witness has “served his/her purpose” to the state apparatus. Victim-
witnesses are left feeling (re)exploited, discouraging other witnesses from
coming forward.
Follow-up: Best practices favour assigning a psychologist or social worker to do
follow-up calls to all witnesses and, if necessary, to conduct follow-up visits to
vulnerable witnesses upon their return home. A contact telephone number is
provided to all witnesses to call for any post-testimony support, including safety
and security concerns.
Police protection: To support witnesses returning home, awareness training for
mid- and senior-level police leadership on the issues facing witnesses and the
role of police in their post-testimony protection is a necessary step.
4. A court rulebook or “bench-guide” for judges involved in witness support (and

possibly protection) measures is a helpful tool, particularly when such matters occur
infrequently. 141
141
For an example of such texts, see “An Outline for the Practical Use of Video Conference for the
Crossborder Hearing of Witnesses”, written by Judge Marin Mrcela, Judge of the Supreme Court of the
Republic of Croatia, et. al. for the Croatian Ministry of Justice’s Judicial Academy for use at a Workshop
entitled “Video Conference in International Legal Assistance” in September of 2008. Or see the Court of
BIH’s “Book of Rules for Use of Protective Measures”, issued in 2008.
88
5. Prosecutors have had success in building trust with potential witnesses by fostering
relationships with victim-support NGOs – the latter acting as intermediary until a bi-
lateral relationship is established.
6. Some courts have found it helpful to include a (multi-lingual, if appropriate) brochure

with the summons, describing support available to the witness and providing contact
information for the victim/witness-support unit.
89
Annex 7
Collected Best Practices in Outreach
The techniques and strategies of outreach are many and varied. For the
profession as a whole, activities are limited only by ethical and legal boundaries on one
hand, and by the creativity, skill (and budgets) of the persons involved on the other.
Outreach personnel – which include, but are not limited to spokespersons – must be
confident of their ability to safeguard the integrity of trial proceedings as they
endeavour simultaneously to boost the public’s confidence in the institution. Within
those parameters, personnel should know how to develop a comprehensive outreach
strategy that differentiates between target groups, employs a diversity of techniques,
utilizes modern forms of communication, and engages a range of media. No small
measure of political acumen is also necessary. Clearly, such personnel must have a keen
interest in the media, understand how to relate to it, and be attuned to the respective
editorial policies. Moreover, they must have the ability to frame the public discussion to
the benefit of the court, arrange and conduct successful interviews, organize small and
large events, follow the public discourse, use modern IT and multimedia tools, and
generally understand how best to educate the general public, keeping in mind its
divergent communities and groups. 142
Best Practices
1. Outreach activities are most successful when built upon a well-considered

communications/outreach strategy. The strategy sets out the core principles by which
the activities will be guided, the specific goals to be achieved and the messages to be
communicated. The strategy further identifies the target audiences and the means and
techniques by which messages will be communicated to each audience. It includes both
pro-active and reactive elements. Among the goals included in outreach strategies are:
Making complex issues understandable;

Creating avenues of regular communication with stakeholders;
Making the courthouse/institution accessible;
Differentiating war crimes from “classic” crimes and explaining that war crimes
are breaches of the rules governing warfare and, therefore, are distinct from the
question of defensive or offensive war, or justification for the war itself; and
Correcting public misperceptions about the court and its work.
2. Outreach staff assist judges and prosecutors in comprehending their critical role in
outreach and facilitate their participation.
142
Other valuable qualities include a keen interest in war crimes and developments in the field; a
thorough knowledge of the legal system and substantive law, and particularly ICHL; a solid
understanding of the political context; high quality drafting skills; high quality public speaking abilities,
including a grasp of non-verbal messages; the highest of ethical standards; a sensitivity to victims needs
and rights; and an awareness of European Court of Human Rights standards, procedural law and rights of
the accused.
90
3. Successful outreach staff appear regularly in the media in different formats (for
example, interviews, panel discussions, or phone-in programmes), different times,
different stations and targeting different audiences (for example youth, religious
groups). In addition to the traditional media – television, radio and print – modern
outreach professionals are increasingly on Internet forums such as podcasts, blogging,
and “social sites” – depending on local usage, access, and trends.
Outreach personnel must avoid becoming themselves the focus of attention.

Self-promotion can deflect attention from the institution.
Judges, prosecutors and spokespersons are not the only protagonists in the
justice system. Victim/witness-support officers, detention officers and
administrative personnel also have compelling roles worthy of public attention.
Balancing and/or distributing the gender and ethnic representation of those
appearing in the media on behalf of the institution, where appropriate, helps
avoid perceptions of institutional bias.
4. Best practices include programmes that address/access the public directly, not only
via media:
Inviting individuals and groups from across the societal spectrum to take
courthouse tours, particularly schools/universities, NGOs, political
parties/politicians, religious groups, and clubs;
Organizing “town hall meetings”, where senior judges, prosecutors or outreach
staff present briefly the work of the court to a group in a target community and
then answer questions or lead a discussion; and
Arranging for senior judges, prosecutors or outreach staff to speak at events in
schools, clubs and organizations.
5. Work with politicians and state officials. Outreach professionals generally consider
politicians as a specific target group while being aware that it would be inappropriate
for a judge or prosecutor to so engage. Their goal is twofold: first, to instil in politicians
an understanding of the impartiality and accountability aspects of the justice system
and, second, to assist them in distributing positive messages about the court to their
constituencies.
6. Partnerships with civil society assist outreach activities. Carefully selected NGOs 143
can help:
a. Undertake joint activities, for example a publication or a conference;
b. Identify additional target groups;
c. Disseminate information among their members; and
d. Advocate on behalf of the institution.
7. Successful outreach staff make it easy for journalists to report positive and accurate
information by making such information digestible and easily accessible. Some may
even offer readily useable texts, where appropriate.
143
Civil society partners must be selected carefully. Protecting the integrity of proceedings being of the
utmost importance, the relationships with NGOs must be evaluated also in terms of their accountability.
91
8. By periodically publishing a magazine or newsletter addressing compelling topics,
outreach practitioners have a tangible vehicle for delivering their key messages,
involving court personnel in the process, and informing their readers of important
developments. The periodical might include summaries of recent cases.
9. A fact sheet or briefing package with key factual information, personnel profiles,
history and statistics on the court has proven useful as a handout to court visitors and
journalists.
10. Making a documentary film about the court or, for example, “life as an
investigator”, has offered outreach practitioners a useful mechanism to raise the profile
of the court and to underline the importance of the institution’s work. Using video
footage from actual trials and interviews with defence, prosecution, judges and/or others
with interesting roles in the process contributes to the viewers’ overall understanding, as
does using existing documentaries about actual wartime events.
11. Successful outreach practitioners maintain a “contact list” or database of names and
addresses to which they send press releases, invitations and advisories.
12. Live-streaming broadcasts of trials on a website, as done at the ICTY, allows the
public real-time access to proceedings that might otherwise be inaccessible due to
distance or travel costs. Other ways to make the court proceedings available to the
public include, for example, delayed broadcasts or the offering of excerpts to media
outlets. 144
13. For journalists or media:
Sponsoring a study visit to the ICTY or other international tribunal or regional

court is helpful, particularly with journalists that are frequently critical. While
there, journalists can ask their questions directly to the tribunal’s professionals.
Similarly, trips for journalists to the crime scene have proven an effective means
of raising awareness for them and their audiences.
14. Outreach personnel have successfully demonstrated how the judicial process
individualizes guilt by connecting the adjudicated facts with “truth-telling conferences”,
or otherwise publicizing facts that are established at trial. Likewise, ensuring that
adjudicated facts are available to the Ministry of Education can ensure history textbooks
are accurate.
15. For spokespersons:
Many spokespersons receive their introduction to the profession by enrolling in

a skills-based “communications” course. Such courses are usually available in
most large cities and typically focus on traditional media and presenting
messages therein.
The Research Team suggests that a course be evaluated also for its approaches
to Internet-based forums in light of their increasing use region-wide.
144
The Research Team understands that certain regulatory adjustments may be required for such
broadcasts.
92

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“Supporting the Transition Process: Lessons

Learned and Best Practices in Knowledge

Warsaw, The Hague, Turin

List of Abbreviations and Acronyms 2

Review and Analysis of Past Efforts 16

Best Practices & Lessons Learned 35

ABA/CEELI American Bar Association/Central & Eastern European Law Initiative

II. Review and Analysis of Past Efforts

Investigations and Analysis

Trial and Appellate Adjudication

Victim and Witness Support

Outreach 6 and Public Information

Best Practices and Lessons Learned in Knowledge Transfer

1. Knowledge-transfer practitioners carefully consider where in the system an

The foregoing were examples of knowledge-transfer best practices applicable without

As noted, generating improved knowledge-transfer formats was an important project goal. In

1. Peer-to-Peer Meetings: Closed meetings of colleagues (e.g., trial judges), with an

The Final Report culminates in a set of prioritized recommendations intended to

 Create a Sustainable Witness Support Apparatus with a structure appropriate to each

 Support the Judicial and Prosecutorial Training Academies in the creation of a

 Create a Legal-Research Tool of Local Jurisprudence in the form of a web-based, 9

A. Research Stages & Methodology 18

The project partners adopted a four-component research process (R.A.I.D.) that

The Constituent Elements of the Justice System 21

Analysis undertaken with the benefit of hindsight revealed a number of readily

Capacity-building efforts targeting victim/witness-support services began only

This section examines the identified needs of the investigative, prosecutorial,

Investigations and Analysis 37

In the jurisdictions examined by the Research Team, the problems being

The prosecutors interviewed by the Research Team claimed in every instance

Prosecutors repeatedly cited witnesses’ reluctance to testify as the key challenge

Outreach 55 and Public Information

To varying degrees, the court systems in jurisdictions of the former Yugoslavia

B. Best Practices Generally Applicable to Knowledge Transfer

x Knowledge-transfer efforts are most successful when the domestic stakeholders

x Maximizing the “spillover effect” of ICHL-related capacity-building activities to

x In post-conflict and transitional-justice societies, knowledge-transfer activities

x Maintaining diversity (gender, national, ethnic, etc.) in all aspects of knowledge

x Best knowledge-transfer practitioners carefully consider where in the system an

x Effective knowledge-transfer methodology takes time to be developed and

x Knowledge-transfer interventions that account for and are respectful of local

x Organizers, donors and sponsors must be able to inform themselves of an

x Interventions will ideally have built-in mechanisms to ensure their applicability

The general “toolkit” of knowledge transfer contains a range of techniques and

Few interlocutors could point to a more efficient way of transferring ICHL-

1. Lectures, if employed at all, are best kept at a minimum. Typically, legal

2. Adult-learning methodologies appropriate for legal professionals include practical

a. The personality and authority of the presenters is key. The best

b. Trainers and presenters must be at the same or at a higher experience

c. It is important to budget for sufficient preparation time for experts and

d. Senior judges with significant experience hearing ICHL-related cases,

a. Unless specialization already exists among practitioners, the

c. A tradition of training prosecutors and judges together (without defence

d. Generally, neophytes and more experienced personnel ought not to find

e. The training of defence lawyers is a particular challenge due to the right

» Best Practice Peer to Peer meetings (collegium):

How: The top-ranking domestic colleague acts as moderator. The goal is to

Who: judges, prosecutors and investigators.

3. As discussed with seminars and workshops above, the personality, expertise

Create a Sustainable Witness Support Apparatus with a structure appropriate to each

Support the Judicial and Prosecutorial Training Academies in the creation of a

Create a Legal-Research Tool of Local Jurisprudence in the form of a web-based, 9