Porting

Bring your existing numbers for free

We guide you through each step for an easy transfer.

Porting my two business numbers was super easy. I appreciate Quo's straightforward interface and all the help I got setting up the service.

Portrait of a smiling man with short blond hair against a blue background.
Viktoria Olskaia
Owner and CEO @ Classmaids
30,000
Numbers moved to date
962
Carriers transferred from
90%
Transfer CSAT score

How it works

1
Share your account details
Upload your recent bill, account number, and carrier PIN. We generate and submit your Letter of Authorization (LOA) List all numbers on a single LOA when porting multiple. You can transfer one number, or multiple numbers.
2
Verification and scheduling
You can transfer one number, or multiple numbers. We coordinate with your current carrier and provide a target date and time window. See status updates as your transfer request moves from submitted → accepted → scheduled.
3
Set up temporary call forwarding
Our team will help set up call forwarding and test routing before the transfer window. If you’re in Canada you’ll need to keep an eye out for a 2FA request from your carrier. If a carrier introduces a delay, we adjust and keep you informed.
4
Number transfer
We confirm calls are flowing to Quo before you cancel your old service. Note that outgoing SMS might be delayed for up to 48 hours as routing updates across carriers. Some carriers will automatically cancel your service.
5
Post-switch checks
We validate voicemail, IVR, and automations, and share a quick checklist so everything works.

Switch from any carrier

Need instructions on how to port from specific a carrier? We’ve got you covered.

Don’t see your carrier in the list? Not to worry, we port from many many more.

Before you start: checklist

Have your carrier name ready
Have your account name and numbers ready
Gather your account number and billing address
Get your PIN or transfer authorization

Frequently asked questions

Can I port my number back out of Quo?

Yes. You're always in full control of your phone number and can port it back out at any time.

Can I use my number during the porting process?

Yes. You can use your phone number as-is all the way until your port date. Most customers do not experience any service disruptions.

How much does porting cost?

The porting process itself is free. Each user account comes with one phone number included, and additional numbers added to your workspace are billed at $5/month. Learn more ->

What type of numbers are eligible for porting?

You can port any local US or Canadian number, including North American toll-free numbers, into Quo from any traditional or virtual carrier. Phone numbers from areas outside of US and Canada cannot be ported in.

How do things work with my current phone provider?

Once the port is complete, you'll be able to cancel your account with your current provider. Do not do so until the porting process is complete, otherwise you run the risk of service interruption.

How long will the porting process take?

The process takes anywhere between 2 and 4 weeks and depends on how fast we hear back from your current phone service provider. Unfortunately, these timelines are out of our control and can't be sped up.

What are the most common reasons for delays?

The details submitted in your porting request must match exactly with what your current phone service provider has on file. Different (or even additional) information will cause your current phone service provider to reject Quo's port request.

The phone number you're porting in must be active with your current phone service provider.

If you're porting in a Canadian phone number, you must respond to the confirmation text sent by your current phone service provider within 90 minutes of receiving it.

What should I keep in mind before porting my number to Quo?

You need Internet access to use Quo. If you're porting your personal phone number, you'll need to use it on wifi or a local data plan.

Quo numbers aren't able to receive SMS verification codes from some services. Uber, Airbnb, WhatsApp, and banks, for example, don't allow virtual phone numbers to be used for authentication.

Virtual phone number providers like Quo do not offer emergency call services (eg 911).

While we don't charge any fees and are happy to port your number in (or out) for free, your current phone service provider may charge a fee to port your number to us.

Do my text and phone call histories get ported too?

No. Your phone and text conversations won't carry over to Quo during the porting process, but you can easily import and sync your contacts.

Ready to switch?
Move your numbers or talk to our team