StarTrack

About

What is StarTrack?

StarTrack provides comprehensive frameworks for effective performance evaluation and management of tele-calling and field agents to the collections team leaders and supervisors. The debt collections teams can efficiently track their team’s performance with real-time insights into ‘Visit Trails Submitted’, ‘Collections Marked’, ‘POS Recovered’, ‘Calls Attempted’, and ‘Percentage Resolutions.

- Create cohorts for performance comparison based on specific parameters
- Configure different KRAs / KPIs based on the team structure
- Apply governance and control over field team actions through real-time reporting
- Benefit from gamification elements and performance-based incentives
- Allow agents to track their performances using an interactive performance board on CG Collect

This product is intended for

• Head of Collections
• Collections Manager
• Operations Lead
• Head of Legal Operations