About
ChatR is a two-way chat solution on WhatsApp that enables debt collections teams of banks, NBFCs and Fintech lenders to engage more effectively with borrowers through verified business accounts. Using ChatR, collection teams can share reminders, payment links and digital notices with borrowers instantly. The borrowers can also respond to these messages, and share payment proofs and other documents digitally with the agent on the lender’s official WhatsApp channel.
● Pre-approved WhatsApp template or free text typing available for the agent to communicate with borrowers
● Chat filters based on the last borrower conversation status and allocation month
● Integration with Credgenics Predictive dialer for Whatsapp Chat access for a Tele-calling agent
● Policy control for contact time limits with WhatsApp message monitoring
This product is intended for
- Collections Manager
- Operations Manager
- Operations Lead
- Caller
- Customer Service Manager
Media
Products media viewer
-
ChatR