Service Standards
2020 - 2021
Archived information
Service Standards for the Department of Justice Funding Programs are updated every year. For more information, visit https://www.justice.gc.ca/eng/fund-fina/service.html.
Service Standards for the Department of Justice Funding Programs
A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances.
The Department of Justice has set three service standards for the timely and accurate delivery of Program-related services under normal circumstances.
- Acknowledgement
Our goal is to acknowledge receipt of your funding application within 7 calendar days of receiving your funding request.
- Funding Decision
Our goal is to issue official written notification of the funding decision within 120 calendar days of the Program's receipt of your completed proposal.
- Payment
Our goal is to process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or the grant letter.
Your Co-operation Counts
The achievement of these service standards is a shared responsibility. To help us provide the best possible service, we require complete and accurate information. Your timely response to questions regarding your funding application helps prevent unnecessary delays.
We Welcome Your Feedback
We encourage all applicants and clients to share their views on our service. We welcome all comments and suggestions on what we have done well and how we might improve. You can reach us at [email protected].
We look forward to hearing from you.
Report on Service Standard Results
| Service Standard | Our GoalFootnote *** | Results for 2020-2021 (Percentage of time that the service goal is met) |
|---|---|---|
| Acknowledgement | To acknowledge receipt of a funding application within 7 calendar days of receiving the funding application | 96% |
| Funding Decision | To issue official written notification of the funding decision within 120 calendar days of receiving a complete funding application | 85% |
| Processing PaymentsFootnote * | To process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or grant letter. | 83% |
| Funding Program Name | Acknowledgement Service Standard Results | Funding Decision Service Standard Results | Number of Funding Applications | Processing Payments Service Standard Results | Number of Payments Processed |
|---|---|---|---|---|---|
| Discretionary Programs: | |||||
| Access to Justice in Both Official Languages Support Fund | 91% | 87% | 53 | 74% | 133 |
| Canadian Family Justice Fund | 90% | 100% | 10 | 71% | 87 |
| Indigenous Courtwork Program | 100% | 95% | 21 | 64% | 25 |
| Indigenous Justice Program | 92% | 100% | 36 | 98% | 308 |
| Intensive Rehabilitative Custody and Supervision Program | 100% | 100% | 15 | 88% | 24 |
| Integrated Market Enforcement Teams Reserve Fund | N/A | N/A | 0 | N/A | 0 |
| Justice Partnership and Innovation Program | 96% | 47% | 51 | 82% | 96 |
| Legal Aid Program - Workplace Sexual Harassment | 100% | 50% | 2 | 87% | 30 |
| Victims Fund | 95% | 86% | 111 | 83% | 428 |
| Victims Fund - Individual Victims of Crime | 96% | 98% | 135 | 92% | 98Footnote ** |
| Youth Justice Fund | 100% | 85% | 27 | 95% | 73 |
| Non-Discretionary ProgramsFootnote **** | |||||
| Access to Justice Services in the Territories | 85% | 13 | |||
| Contraventions Act | 100% | 5 | |||
| Drug Treatment Court Funding Program | 67% | 12 | |||
| Legal Aid Program | 91% | 44 | |||
| Special Advocates Funding Program | 67% | 3 | |||
| State-Funded Counsel Funding | 91% | 23 | |||
| Youth Justice Services Funding Program | 84% | 32 | |||
| Departmental Results | 96% | 85% | 461 | 83% | 1434 |
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