We have recently become aware of instances where IDCARE is being impersonated through fraudulent phone calls and emails.
If you are being shown this website to “prove” that you are speaking with IDCARE, END THE CALL NOW.
Scammers impersonating our national community service will:
Show you or take you to this website in an attempt to “prove” they are IDCARE;
Give you an employee ID in an attempt to sound legitimate;
Send you information that’s not detailed and not from an email ending in @idcare.org;
They will call or email or SMS or messenger YOU, rather than you making contact via idcare.org;
They may ask for your personal information or credentials.
By engaging our Get Help Form and commencing the process with one of our case managers you will know there are specific ways to confirm the legitimacy of the communication you have received that only you and IDCARE knows.
IDCARE.org will never ask you for payment or personal information for our case management services.
If you have received a communication that impersonates IDCARE please email [email protected]
If you believe you have experienced a scam impersonating IDCARE or any other organisation, please complete an IDCARE Get Help form to request assistance.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.