HUD is committed to providing access to our websites and digital applications for all visitors with disabilities. We want you to tell us about any accessibility issues you may find. Your feedback helps us get you the digital information you may need, while improving the experience of our digital services for everyone.
Feedback and Complaints
Please contact us via email if you:
|
•
|
Would like an accessible alternative to inaccessible HUD content. |
|
•
|
Use assistive technology and have difficulty using our site. |
|
•
|
Have questions or comments about accessibility at HUD. |
|
•
|
Would like to file a complaint about a violation of Section 508 by HUD. |
To help us identity your issue, include the URL of the page where you encountered an accessibility problem. Please do not provide your specific medical or disability-related information with this request.
Our Section 508 Program Manager
You can also contact Paul Scott, HUD's Section 508 program manager if you have questions about how HUD manages digital accessibility or have suggestions on how we can improve our policies.
Telecommunications Relay Services
HUD welcomes and is prepared to receive calls from individuals who are deaf, deaf-blind, hard of hearing as well as, individuals with communication disabilities. Individuals who need to contact HUD by phone may dial 711 (TTY, TDD, or TeleBraille). For more information on how to make an accessible telephone call, visit 711 Consumer Guide. For additional information on other Telecommunications Relay Services, including Video Relay Service, please visit the FCC's TRS Guide.
Help with a Reasonable Accommodation
HUD employees and applicants for employment who need a reasonable accommodation, including assistive technology, should contact HUD's Reasonable Accommodation Branch. If you need information or assistance about the responsibilities of housing providers or other HUD grantees regarding reasonable accommodations, please see FHEO's resources on reasonable accommodations.
Digital Accessibility Standards
HUD is committed to achieving meaningful accessibility to its online environment for all users, including users with disabilities. Some users may not be able to see, hear, or process information in particular formats, may have difficulty reading or understanding text, or may not be able to use a keyboard or a mouse. To meet the needs of our users with disabilities, we follow the requirements of Section 508 of the Rehabilitation Act on the Web Content Accessibility Guidelines (WCAG) version 2.0, Level A and Level AA criteria.
You should be able to do the following on HUD websites:
|
•
|
Use a screen reader to read the content of a webpage by using the tab, space, and arrow keys on your desktop, laptop. or mobile device keyboard. |
|
•
|
Easily distinguish pieces of information on a webpage through seeing or hearing. |
|
•
|
Access all information through HTML or an alternative, accessible format (such as a DOC, XLS or 508-compliant PDF file). |
HUD.gov is regularly tested and reviewed by users to verify that our website meets the standards. Any known limitations or alternative versions will be listed below:
|
•
|
No limitations or alternative versions have been identified. |
Related Resources
HUD's Section 508 Program
You can visit HUD's Section 508 Program page or read HUD's Section 508 policy. You can also learn about Section 508 at Section508.gov and the U.S. Access Board website.
How to File Other Complaints
Fair Housing
We encourage you to report housing discrimination if you believe your rights may have been violated. Because there are time limits on when a complaint can be filed with HUD, you should report housing discrimination as soon as possible. For assistance and more information, please visit HUD's Report Housing Discrimination site.
Equal Employment Opportunity
HUD prohibits discrimination in all aspects of the Department's personnel policies, practices, and operations. HUD employees and applicants for employment with HUD may raise issues of unlawful employment discrimination against HUD. For assistance and more information, please visit HUD's EEO Page.
Architectural Barriers
The Architectural Barriers Act requires physical access to facilities that are designed, built, altered or leased with federal funds. If you have encountered or are aware of physical accessibility barrier at a HUD building or facility, you can file a complaint on the U.S. Access Board website.
Date Statement Last Updated: July 31, 2024
Date Statement Last Reviewed: July 31, 2024