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23 T.M.A.S. Reviews
Overall Review Sentiment for T.M.A.S.
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I appreciate the ability to pull robust reports and access readily available data on the traffic for each of our stores. I also value the feature that shows weather conditions which could affect store traffic. Thank you for your time today, Sayantani Sen. The customer support is amazing. I am grateful for you walking me through different methods of pulling reports and using the platform. Review collected by and hosted on G2.com.
The user interface can be a little tricky Review collected by and hosted on G2.com.
Our pearl people counter was very easily installed and made operational, especially with the clear instructions provided. After a lot of research we found this to be the perect solution for our business. The readers being battery powered and having a descreet design is great. The software being able to track in and outs alone is worth every. Where TMAS really succeeds is the reporting and analytical software. This is incredibly helpful so we can recognize trends and prepare accordingly. The training was excellent and the customer success team was very helpful. Review collected by and hosted on G2.com.
The training which is free and easily scheduled) is definitely needed. after the first training, TMAS seems a lot easier to use but at first its a bit hard to figure out the date ranges for running reports. Review collected by and hosted on G2.com.
Lots of features and automations availalbe for monitoring the people counting at your building, as well as having reports automatically sent to you. Review collected by and hosted on G2.com.
The only thing I would suggest about TMAS is it's designed for use with complex systems with many levels of users, and for a company with a single site and only a few counters, it's a little complex to set up. Review collected by and hosted on G2.com.
- You can easily run reports to quickly get relevant data points
- There are rarely any issues with the store counters or software platform
- The platform allows you to easily add retail locations and quickly drill down on a specific location when needed Review collected by and hosted on G2.com.
- It's a little "techy" for the average user, making it harder to get staff into the habit of using it
- It's difficult to reach people at times when you do encounter a technical issue
- It's up to the user to determine the reports that are relevant to their business, which can be overwhelming for some Review collected by and hosted on G2.com.
I appreciate being able to isolate data from specific time and date ranges. Review collected by and hosted on G2.com.
Our sensors occasionally record movement when we are closed, and I think it may be from activity happening on the other side of the glass doors. Review collected by and hosted on G2.com.
The reporting is really helpful for our small business. The traffic counter is reliable and discreet. The cutsomer support team is super helpful. When I needed help finding the best reports for us, they set up a video call and walked me through it all! It also integrates with our POS system (lightspeed) super easily. Review collected by and hosted on G2.com.
There are a lot of reports, so it can be a little overwhelming. But as I stated, the customer support team was super helpful with this. Review collected by and hosted on G2.com.
TMAS uses overhead video camera to capture a head count (literally), which we find to be significantly more effective than a typical door counter, which struggles with strollers and clumps of people (e.g. families that walk in lock step).
Their customer support is phenomenal, working with us to tweak the angles for optimal readings. Don't let the fact that they're in Canada weigh in the decision. They sent a local installer and have worked remotely to make this work so well for us! Also, it's very affordable! Review collected by and hosted on G2.com.
Nothing to dislike. I had worried about distance for maintenance, but that wasn't an issue at all. Review collected by and hosted on G2.com.
High accuracy and reliability
Real-time data and comprehensive analytics
Easy installation and integration
Scalable for businesses of all sizes
User-friendly interface Review collected by and hosted on G2.com.
Initial cost might be a barrier for very small businesses
Requires occasional calibration to maintain peak accuracy
Dependency on internet connectivity for real-time data access Review collected by and hosted on G2.com.
The functionality of T.M.A.S. is stellar. Very easy to use. I enjoy the reports offered. They are completely detailed and ready at a click of a button. I also automate the reports I use most often. Review collected by and hosted on G2.com.
I understand that currently, I am not utilizing T.M.A.S.'S full potential. But for what I do use it for, I do not have many complaints. In the future, it would be nice if I am able to curate my own report. Taylor reports to my specific needs. Review collected by and hosted on G2.com.
It has a very robust reporting component Review collected by and hosted on G2.com.
My one complaint is that the very first contact after purchase did not make clear the details of the physical installation of the device. Specifically, I did not see any reference to the documentation for this process. It may have been there, but it was not sufficiently conspicuous if it was there and as a result the device was not installed in the appropriate location, and, consequently, no data was available during our first training session. Review collected by and hosted on G2.com.
Lots of ways to interpret data related to traffic count. Can make staffing decisions, see effect of marketing campaigns etc. Review collected by and hosted on G2.com.
Complexity and volume of data can be intimidating. Staff was helpful to walk through it though. Review collected by and hosted on G2.com.
I love the robust nature of the data that you are able to glean from the system. It can be used to analyze trends in your patronage, visit counts, and so much more. Review collected by and hosted on G2.com.
I have not yet found anything about the system I dislike. It was easily installed and is easy to use. I had no real knowledge of how to run wires, but I was able to run a wire to the system and have it ready before calling for callibration. Review collected by and hosted on G2.com.
Pretty easy to use the prebuilt templates. You do not need to be a coder to use the product. Review collected by and hosted on G2.com.
Noticed the email address must be all lowercase. Easy to overcome Review collected by and hosted on G2.com.
I like that each staff member of SMS is so customer service driven. I have gotten to work with many staff over the years, and I am very grateful for all of their willingness to help me. Review collected by and hosted on G2.com.
I have no complaints about any areas of this company or their staff. I am still learning the application and I am receiving all the help I require. Review collected by and hosted on G2.com.
What's best about TMAS is their customer service and its ease of availability to their clients. I have had many occasions where I have to rely on CSR expertise. Their staff is well-trained, patient, and thorough. Review collected by and hosted on G2.com.
At times, I find the dashboard for their retail products to be a bit clunky. It's difficult to find the ways to filter the enormous amount of data they provide. It takes time to learn as it's not fully intuitive. Review collected by and hosted on G2.com.
I love that T.M.A.S. provides a product that is easy to install, use and provides accurate data to drive business results. Customer support is top-notch, and they always go above and beyond to ensure our needs are met. Review collected by and hosted on G2.com.
I have not had an experience I dislike. Their product is effective and efficient. I am not sure how the product could be improved. I highly recommend the company. Review collected by and hosted on G2.com.
Two things I particularly appreciate
1) How responsive and helpful the team his.
They are great partners to work with.
(both Erik and Sayantani have been a delight to collaborate with throught the integration process and after !)
Impressive quality of service.
2) The onboarding process is clear and simple.
Everything is done remotely via customized video-conference.
There are plenty of opportunities to ask questions and adapt the approach on unique needs. Review collected by and hosted on G2.com.
T.M.A.S is a great platform with so much potential. Based on my recent experience, it would probably benefit from being slightly more intuitive and user-friendly on some aspects (especially for less tech-savvy customers).
More precisely on:
- POS Integration
- User management
- Reporting
The instructions and videos are great but the language can, at times, get a little bit too technical for some customers. Review collected by and hosted on G2.com.
Ease of installation and setup. It takes a couple of tries before you get it, but once you have it, it is really simple. Review collected by and hosted on G2.com.
The interface on the online portal is a little dated looking. A little hard to navigate for beginner Review collected by and hosted on G2.com.
simple and easy to use. reporting is pretty straight forward Review collected by and hosted on G2.com.
for whatever reason, we set ours up incorrectly and we have to double our traffic count to make it accurate (it records each visitor as a half of a visit since we don't have a counter on the exit door too). Review collected by and hosted on G2.com.
Simplicity in setup and installation. The small app provided is easy to use and has complete steps on the setup. Review collected by and hosted on G2.com.
Nothing other than the price, should be lower. Review collected by and hosted on G2.com.
The possibility to work with raw data and integrated reports Review collected by and hosted on G2.com.
issues logging in and out the application. I get disconnected after 3 minutes of inactivity Review collected by and hosted on G2.com.
Saytantani Sen, was outstanding from the getgo. Saytantani was very communicative, responsive and went above and beyond to ensure I was comfortable with the program. Throughout the entire signup process and ongoing training support, I felt supported in every way. Review collected by and hosted on G2.com.
I have no complaints whatsoever. Everything has gone smoothly. Review collected by and hosted on G2.com.
