Ozonetel CloudAgent Reviews & Product Details

1) User friendly interface which can be operated by any type of user ( skilled or underskilled person).

2) Has various types of report available in the system which helps user to make decisions as if when required.

3) API integration and implementation with CRM is very swift and has 99.9% error free information flow.

4) Customer support is very approachable and every issue gets resolved in less than 30 min.

5) As an Administrator, activating and suspending account access is very useful and I can monitor the call flow, abandon %, service delivery KPI's on real time basis. Review collected by and hosted on G2.com.

There is no cons in Ozontel but few reports has restriction to download data of 15 days only which ideally should be increased to 90 days if possible. Review collected by and hosted on G2.com.

Ozone tell provides the best tool to call the customer and smooth implementaion the customer support provided is a top notch and it has ease of use features like call listening and recording even with high frequency of use the tool runs smoothly and very easy to integrate with any tool Review collected by and hosted on G2.com.

nothing needed as of now every thing looks fine Review collected by and hosted on G2.com.

Manage calls, emails, texts, social media messages, and potentially other channels (depending on your plan) from a single, unified platform. This streamlines workflows and eliminates the need to switch between separate systems. Review collected by and hosted on G2.com.

While CloudAgent offers some customization options, it might feel restrictive compared to highly customizable contact center solutions. This could be an issue if you have specific workflows or integrations that require a more tailored approach. Review collected by and hosted on G2.com.

Mostly i am linking the barging option , reports option and the reports directly send to our emails. Further your reports are showing that IVR disconnects and all other sorting of agent timing breaks and everything. its easy for us to track all of the things in one place. Review collected by and hosted on G2.com.

Mostly sometimes i dislike the level of reply from your team . whenever we raised anything we require a solution on time but didnt received it. work on customer service Review collected by and hosted on G2.com.

The intuitive and user-friendly interface of Ozonetel CloudAgent. It allows for easy navigation and management of call center operations, which is a significant advantage for teams with varying levels of technical expertise.

The platform provides comprehensive analytics and reporting tools that give insights into call center performance and customer interactions. This data is crucial for businesses to make informed decisions and improve service quality.

Indeed making it best for customer support and bring ease of implementation. Review collected by and hosted on G2.com.

My experience for ozonetel was smooth. Nothing much to dislike. Review collected by and hosted on G2.com.

i like most of the times it capture the call on immediate basis and we can esaily integrate with crm and we can redial the numbers very easily and we can check misssed dial outs again Review collected by and hosted on G2.com.

need to implement more call diversion may not working pproperly transfering options to the agentand interface need to change Review collected by and hosted on G2.com.

It"s ease to configure and so good to use for our user interface and very support team to suppport any time and call frequency is so good and all over india and outsite of india to implementtation is very ease the feature of this download all report is very easy. Review collected by and hosted on G2.com.

SIP disconnect issue occurs very frequently. Review collected by and hosted on G2.com.

It is easy to Access. Easy to work. Fastest working,Numbers of features is there. It helps to suppot with customer.. Implementation of work with this easy ..frequently use but never hang..Integration is good Review collected by and hosted on G2.com.

I dont have dislike still.. In future any problem is coming the suggest at that time. Review collected by and hosted on G2.com.

It is a very reliable and effective calling solution which provides very good service in terms of techanical support.

They used CTI Integrations with advanced features. Review collected by and hosted on G2.com.

In some location like china still connection is not reliable as inetnded. Review collected by and hosted on G2.com.

Best thing about ozonetel cloud agent it provides call centre solutions that helps to connect with customers via internet and provide business solutions Review collected by and hosted on G2.com.

Least thing i dont like about the ozonetel is we cannot push data manually and through api at the same time Review collected by and hosted on G2.com.

It is very user-friendly and easy to create campaigns. The new UX, which includes calling and WhatsApp features for everyone, is the icing on the cake. Review collected by and hosted on G2.com.

After generating bigger reports sometime it takes a lot of time for the download. Review collected by and hosted on G2.com.

The best thing about the cloud agent is the ease of using it provides all the required reports at one place. Review collected by and hosted on G2.com.

Th least helpful thing is attempt count change as there is not option to change the data attempt in real time Review collected by and hosted on G2.com.

The new UX agent and admin login on the same page is very nice all historical and cdr report is on the same page now i don't have to login on different portals Review collected by and hosted on G2.com.

can create a dashboard for all the reports whereas users we don't have to download multiple reports in Excel Review collected by and hosted on G2.com.

The most important and useful feature of ozonetel cloud agent is agent Id lock feature through this feature we can restrict any user to login with the credentials this will enhance the security. Review collected by and hosted on G2.com.

The least helpful from ozonetel is attempt count we cannot churn the data on basis of attempt count. Review collected by and hosted on G2.com.

it is helping everyone to have a clear picture in utilising all the leads Review collected by and hosted on G2.com.

have some trubleshoots in interface at the time of calling Review collected by and hosted on G2.com.

Ozonetel CloudAgent seems to have some cool features. First off, the comprehensive monitoring – tracking performance across 300+ parameters is impressive. It gives supervisors a bird's eye view of what's happening on their floor, which sounds super helpful.

The deep CRM integrations also caught my eye. Imagine auto-logging call data and recordings into your CRM – that's a real time-saver. Agents being able to click-to-call or answer calls right from the CRM? That could make handling customer queries way faster, like 25%-35% faster, according to them.

I also like the idea of unified dashboards for an effortless omnichannel experience. Agents switching between voice and digital channels on one dashboard? That sounds like it could make things a lot smoother for them, ensuring conversational continuity for customers across different channels. Review collected by and hosted on G2.com.

Now, on the flip side, there could be a learning curve. With all these features like AI and deep CRM integrations, it might take a bit for everyone to get the hang of it. Complex platforms can be a bit tricky until you're used to them.

And speaking of CRM integrations, while they sound great, the actual process might pose some challenges. It's worth checking how smoothly it plays with different CRM systems – compatibility glitches could be a headache.

Another thing to consider is the potential for overwhelm. Tracking 300+ parameters is awesome, but if it's not presented in a user-friendly way, supervisors might feel a bit drowned in data.

Also, being cloud-based, it means the performance is tied to internet connectivity. So, if the internet acts up, that could affect how well CloudAgent works. Review collected by and hosted on G2.com.

Outbound campaign reduces a lot of manual efforts for you and the sticky feature helps to connect with the same agent over WhatsApp for customers and also very user friendly Review collected by and hosted on G2.com.

I didn't find any dislike yet everything is going smooth Review collected by and hosted on G2.com.

The most helpful thing in ozonetel is team dashboard where we can check all the agent logs with impression. Review collected by and hosted on G2.com.

The least helpful thing in ozonetel is prioritization of call data as it dosen't allow attempt count change Review collected by and hosted on G2.com.

Their service is marked by efficiency and punctuality, its processes and boosted productivity.

- Customer Support

- Ease of Use and

Number of Features. Review collected by and hosted on G2.com.

There is nothing which i dislike, its been a good experience with Ozonetel CloudAgent. Review collected by and hosted on G2.com.

The features of their software include Omni channel, Live call monitoring, and flexible dialer methods.

It's very easy to operate, and user-friendly which allows uninterrupted business calls and ensures a smooth journey. Review collected by and hosted on G2.com.

Predictive calls can impact sales efforts:-

Dropped/Abandoned calls

Spam/Scam DID's Review collected by and hosted on G2.com.

Before cloud agent features I would like to say their support system is remarkable rest whole calling solution is best in the market Review collected by and hosted on G2.com.

I didn't experience any least helpful yet Review collected by and hosted on G2.com.

The best feature of ozonetel cloud agent is call queue feature where we can check the pendency of calls in real time. Review collected by and hosted on G2.com.

Least helpful in the ozonetel cloud agent is we cannot change the data in progressive camps Review collected by and hosted on G2.com.

Very Userfriendly, New Dashboard Helps me to see my other peers on which break that helps me to schedule my breaks accordingly, also it improves my talktime a lot in daily productivity. Review collected by and hosted on G2.com.

SIP Disconnection is the only thing which hamper my work. Review collected by and hosted on G2.com.

My mannual efforts has been reduced completely with the help of progressive dialer Review collected by and hosted on G2.com.

Very rare problem of SIP disconnection but not sure internet is the problem or ozonetel Review collected by and hosted on G2.com.

Effortless integration and implementation! The primary highlight is their excellent service, especially in training and agent support. We consistently receive prompt responses for any issues related to call connectivity and IVR. The added advantage of accessing detailed stats for both inbound and outbound call recordings has significantly enhanced our operations. Appreciating the efficiency and responsiveness. Review collected by and hosted on G2.com.

If there's an option to create and customize our reports, it would enhance the overall experience. Review collected by and hosted on G2.com.