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24 Cisco Finesse Reviews
Overall Review Sentiment for Cisco Finesse
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Cisco Finesse keeps detail record of the agent and supervisor activity. It also helps us to create the agent and give them access to different skill group and different teams. It also allows the supervisor to keep a track record of the agent in different states like ready, not ready Review collected by and hosted on G2.com.
User interface can be improvised. Also in case of multiple skill groups to be added, there is chances of ambiguity and different colour code can be used to distinguish. Also integration with third party application could be better. Review collected by and hosted on G2.com.
Cisco Finesse is a user-friendly software for contact centers that combines different communication channels into one interface. It helps agents manage interactions easily, offers customization options, improves customer service, provides useful insights through analytics, integrates well with other tools, and comes with good training and support. Overall, it boosts efficiency and enhances the customer experience. Review collected by and hosted on G2.com.
Complex setup and configuration
Resource-intensive requirements
Challenges in extensive customization
Compatibility issues with other systems
Managing updates and maintenance could be time-consuming. Review collected by and hosted on G2.com.
Cisco Finesse is often appreciated for its user-friendly interface, seamless integration with Cisco Unified Contact Center solutions, and customizable features that enhance agent productivity and customer interactions Review collected by and hosted on G2.com.
Cisco Finesse include its complexity, limited customization options, and occasional performance issues Review collected by and hosted on G2.com.
Monitoring the agent performance and real time monitoring of calls, reporting, supervisor changing the aux of the agent. Capturing the details login of the agent including time spent in each aux. Easy to use in a contact centre environment Review collected by and hosted on G2.com.
If we compare it with today's cloud base contact centre where agent are authenticate through SAML integration, whether in finesse agent have to login to the phone and finesse portal separately. Review collected by and hosted on G2.com.
It provides various advanced features to analyse the data quality.
It is easy to use and easy to implement even with a basic understanding.
The cutomer support is super active and provides on time resolution.
it is easy to intergrate with other tools thus the frequency of its usage is increasing day by day in our organisation. Review collected by and hosted on G2.com.
The note section can be improved a bit more. Review collected by and hosted on G2.com.
It is an amazing amazing product. It is very easy to use and as many times as you want. So blessed to have found it. And I can not stress enough Everyone buy the product. It is just lit and so are its features. All features integrated make Cisco Finesse a perfect product. Review collected by and hosted on G2.com.
Sorry so far I have not found any cons. I am happy user. Review collected by and hosted on G2.com.
I like it's user-friendly interface, customizable features, and seamless implementation with Cisco's collaboration tools, enhancing overall communication and frequency of use. And also have a good customer support. Review collected by and hosted on G2.com.
Some of my colleagues faced occasional system compatibility issues and suggest the need for thorough training have been potential drawbacks. But keep in mind that user experiences can vary based on specific needs and configurations. Review collected by and hosted on G2.com.
This is something what we call next generation or a good interactive customer service setup for customer satisfaction which i thinks it serves its purpose at its best. Review collected by and hosted on G2.com.
Till now nil but will keep on researching as i progress further or research more about it. Review collected by and hosted on G2.com.
The visibility it provides regarding my agents and makes my monitoring work very easy and reduces my time nad helps me focusing on other priorities Review collected by and hosted on G2.com.
Once in a blue moon, it gets disconnected or it lags a bit and fails authentication and I thin k that is something to do with internet Review collected by and hosted on G2.com.
Very good ease of use
Multiple domain implementation
It support to integrates traditional contact center functions into a thin-client desktop
There is a night frequency of use of app.
Can experience very good customer support.
Multiple features are there. Review collected by and hosted on G2.com.
Nothing found like to dislike about the app. Review collected by and hosted on G2.com.
The web console for user view. It's easy to use and easily understanble by user. Review collected by and hosted on G2.com.
The syncing between the finnese and CAD Is not so good. Some times we have to wait for 24hrs for displaying everything on user CAD. Review collected by and hosted on G2.com.
Thin & Portable Desktop size computer, we can bring to anywhere in office premises. API is much more easier to use & connecting call also easier. Review collected by and hosted on G2.com.
Webserver issue with connecting agent and network also taking time reconnect again. Other than couldn't find any issue with Cisco Finesse Review collected by and hosted on G2.com.
It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Review collected by and hosted on G2.com.
There is Not dislike about cisco finesse . Review collected by and hosted on G2.com.
It is completely web base desktop. It improve the customer care experience at next level. Review collected by and hosted on G2.com.
Nothing to dislike about Cisco finesse because it is the best next generation supervisor desktop. Review collected by and hosted on G2.com.
Cisco Finesse allows maintaining contact with customers on a larger scale. It is easy to learn and use too. Review collected by and hosted on G2.com.
I do not have any cons about Cisco Finesse. It's an easy, efficient tool. Review collected by and hosted on G2.com.
It provides easy access to official information and applications from anywhere anytime. Review collected by and hosted on G2.com.
the only problem with this tool is frequently lose the connection if your internet fluctuates with bandwidth reduction or increase. Review collected by and hosted on G2.com.
I like using Cisco because of the best features for inbound and outbound calls. I can hear our customers and clients clearly on the other line. Review collected by and hosted on G2.com.
For me there is no downsides in using Cisco Finesse. Review collected by and hosted on G2.com.
It is extremely user friendly and integrates easily with our ticketing system. The customer support team is quick and very helpful. Review collected by and hosted on G2.com.
Cisco Finesse makes our work easier in client communications. No issues with the tool. Review collected by and hosted on G2.com.
It is easy to integrate and requires minimal installation on client's side. I like its flexibility and customisation feature with a great and user friendly design. Review collected by and hosted on G2.com.
Nothing so far. The experience has been good Review collected by and hosted on G2.com.
