Bitrix24 Reviews & Product Details

Playful User Environment, good with reminders and with tracking the progress of the Lead Review collected by and hosted on G2.com.

Very restrictive to the normal user. Only the super admin has the ability to chnage some settings. Support is only available for the Super Admin and it's outsourced to third-party companies.

In our case the Managing Director is the Super Admin, so we as Users don't have any access to customize our workflow. So it's not convenient to bother the MD to ask for changing the settings. Review collected by and hosted on G2.com.

Everything is integrated, from your chats to your telephony. Bitrix works well and its reminder features are fabulous. One of the easiest CRM's I have used. Review collected by and hosted on G2.com.

The fact that you have to be on a certain package to get useful help articles or customer support.

The second thing is the messaging system, it goes to whatsapp yes, but it cant be used as a regular chat app, so for example I connect my whatsapp to Bitrix24. Its used more as a call center chat app, when after a certain amount of inactivity the chat closes automatically and the person gives you a rating. If you need to chat to that person again, you cant.

Lastly, the gmail connection feature does not work well. Everytime I connect my gmail, emails don't come through like they should, emails go "missing" yet if i go to gmail itself the email shows there.

These are the 3 things I use daily, and the 3 most lacking items. Review collected by and hosted on G2.com.

Bitrix24 is a complete business automation tool. We are using it in all of our daily activities. It includes lead management, deal management, task management, project, scrum, sprint, automation and many more things. It is easy to implement it for all the departments like sales, marketing, software development, front office, back office, account, and management. It also comes with various external tools which helps to manage our routine task and automation easily. It is easy to use even for a people with basic knowledge. We have integrated it for managing our sales funnel and after-sales support. Review collected by and hosted on G2.com.

The biggest issue is the customer support from bitrix24. It is available on chat but they are not much accurate in answering the queries. Review collected by and hosted on G2.com.

It's great and easy to use and I like it because collaboration is the best way to increase productivity in a company. The technologies have greatly improved the process of tracking and controlling sales. There is an air of ease and comfort right from the start; the interface is intuitive and practical; you will like the help it provides and, of course, there are many advantages to using it to create a compelling sales management plan. Review collected by and hosted on G2.com.

There should be a way to put a more reasonable monetary value on its exorbitant price. Review collected by and hosted on G2.com.

As a small business owner, budget is always a concern. The fact that Bitrix24 offers a free plan with a surprising amount of functionality was a lifesaver in the early stages. It allowed me to streamline my operations without breaking the bank. As my business grew, the upgrade options were there, but I never felt pressured. Review collected by and hosted on G2.com.

calendar contacts should be saved as a service-based business, allowing for staff to place the time spent on each location and a link to QuickBooks, (and this is being lazy, but that's all that's needed) Review collected by and hosted on G2.com.

All-in-one Platform: The biggest advantage of Bitrix24 is that it covers a truly vast range of business needs. CRM, project management, communication, task tracking, document sharing... it brings them all under one roof! This means less time switching tools and more coherent workflows.

Customization: Bitrix24 lets you tailor many aspects to fit your specific processes. This flexibility is important because every team has its unique structure and requirements.

Accessibility: The cloud-based nature of Bitrix24 empowers a modern, distributed workforce. Team members can collaborate and access the platform from anywhere there's an internet connection.

Free Plan: The fact that Bitrix24 offers a free plan with a surprising amount of functionality is a huge plus. It lets smaller businesses and teams experiment extensively before committing to a paid plan. Review collected by and hosted on G2.com.

Visual Clutter: One of the most common complaints about Bitrix24 is that its interface can feel cluttered and overwhelming. There's a lot of information packed into each screen, and navigation isn't always intuitive. This can make it difficult for new users to find their way around.

Outdated Design: While functional, Bitrix24's visual design can feel a bit dated compared to some of its more modern competitors. The use of icons, color schemes, and layout don't always align with the clean and streamlined aesthetic users have become accustomed to. Review collected by and hosted on G2.com.

I can manage different projects in the same place because the platform has a lot of features to understand the use of my time and what I have to do. Review collected by and hosted on G2.com.

I'd like more features in free plan, like recorrent tasks Review collected by and hosted on G2.com.

Bitrix started out as a great option for managing clients, the free version had enough so that a freelancer or a small project could work well and then scale to other paid licenses. Review collected by and hosted on G2.com.

Currently, Bitrix charges you for everything, even to be able to view PDF files sent through a chat, in each update its developers remove functions that were free to make them paid, a rather unethical practice with the end consumer to whom they change the terms from one moment to the next it turns out to be hypocritical and lying. Review collected by and hosted on G2.com.

Bitrix24 is a software that helps you manage your customers, your support team, your communication, your teamwork, your files, and your email campaigns

It is very affordable and great for new businesses and small budgets

Bitrix24 has many features, such as tasks, customer management, online storage, online shop, and website maker

It is very good at managing your leads and you can create your own support system with it. You can also communicate and work with your team directly in the software Review collected by and hosted on G2.com.

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well with each other. Bitrix24 is more costly than other similar software when you pay for it. It also has some limits on space, email campaigns, and automation for the cheaper plans. Review collected by and hosted on G2.com.

After testing several CRMs, Bitrix24 provided an outstanding number of features with the ease of use that we need in our accounting firm. Due to our frequency of use, we had to engage customer support to integrate apps that we use. The ease of implementation was simple as 1-2-3. Review collected by and hosted on G2.com.

In order to get the best out of Bitrix24, I decided on a paid plan quickly. I wish the trial period was longer or possiblly a demo account was available to train my staff. Our frequency of use is up and our results are profitable. Review collected by and hosted on G2.com.

Employee management and kanban for task management are the system's finest features, although CRM addons for sales, project management, and many more modules are also available. This helps you to collaborate more effectively with your colleagues because everything you need is accessible via a side menu. This is a really handy piece of software with powerful features that will assist you in doing your work more efficiently. I like being able to correctly plan tasks, have a clear timetable, and promptly obtain help with the work process. What I like best is that it is an all-in-one tool that helps with work management and team interaction, and it also includes video conference capacity. Review collected by and hosted on G2.com.

Bitrix24 is frequently too complex for average users; in order to utilize the system, you must have strong project management experience; therefore, while there are various courses, learning materials are necessary to completely comprehend them. It's not as simple to use as other apps that let me talk rapidly and comprehend the structures. The ability to adjust some layouts would be great if I had more options to personalize things to my desire. Another negative is that the specialist support is pretty limited if you have the free edition, so you must search for a solution when there is a problem. Review collected by and hosted on G2.com.

I use Bitrix24 daily where tasks are created and assign to us with deadline with that management track performance.We can create projects where task are created also can do calls ,chat and lot of functionality are in Bitrix24. Review collected by and hosted on G2.com.

Bitrix24 has complext UI not an easy to assign task and how to finish task on Bitrix24

after completion of task it impact on efficency. Review collected by and hosted on G2.com.

Bitrix24 guarantees that firms have a strong company image by providing client satisfaction, from the aspects of communication to the administration of particular and confirmed initiatives. The best aspect of Bitrix24 is that it includes CRM elements such as tasks, projects, and pipelines, which aid in keeping track of the responsibilities allocated to project participants. We may also categorize members based on their functions, which helps define the capacity to manage processes and organize projects efficiently, as well as strong programming abilities. Review collected by and hosted on G2.com.

Because analytics are difficult to use and set, Bitrix24 should have a live chat option, which would benefit many clients who are in a rush to acquire answers. All of the functions are nice, although it occasionally crashes and redirects to the login page, and the app has fewer or fewer functionality than the website. Review collected by and hosted on G2.com.

- Customization Options

- Automation Features

- Reporting Capabilities

We use almost all tools offered by Bitrix and are very satisfied with most of them Review collected by and hosted on G2.com.

- Line integration missing, which is the standard social media tool in Asia

- Ability to move data records between Leads, Deals and SPAs, including Time Line and Attachements

- Missing custom field modification in the History tracking Review collected by and hosted on G2.com.

The platform offers powerful project planning, task management, and time-tracking attributes. It enables users to create projects, assign tasks to team members, set deadlines, and keep track of progress. The platform offers a number of communication resources, including instant messaging, group chats, video conferencing, and a social intranet. These features promote effective collaboration amongst team members, irrespective of their physical location. The capability to share documents, exchange feedback, and collaborate in real time significantly improves team productivity and encourages a cohesive work environment. Review collected by and hosted on G2.com.

While Bitrix24 offers a wide range of features and functionalities, quite a few users might find the user interface slightly difficult, particularly when initially navigating the platform. The learning curve for new users can be a little bit difficult, specifically those who find themselves not accustomed to comprehensive business management alternatives. Review collected by and hosted on G2.com.

Think of Bitrix24 as your favorite gadget :– it's user-friendly for most tasks, but you might need a moment to get the hang of all its features.

Setting up Bitrix24 is like assembling furniture from a famous store :– doable, but it might take some time, especially if you're customizing it for your specific needs.

Bitrix24's support team is like your friendly neighborhood tech guru :– they're there to help, and you'll find answers, but sometimes you might need to wait a bit.

You'll use Bitrix24 like your daily planner :– it's handy for everyday stuff, but some tools might be tucked away for occasional use.

Imagine Bitrix24 as a Swiss Army knife :– it pack with features for almost anything you need in your business toolbox.

Integrating Bitrix24 is like connecting different apps on your smartphone:– it's doable, but some connections might need a tech-savvy touch. Review collected by and hosted on G2.com.

Learning the Ropes:- Like any new coworker, Bitrix24 might take a litle time to get used to, especially when you dive into the fancy features.

The Price Tag:- It's great for businesses with some heft, but if you're just starting or on a tight budget, the cost might give you pause.

Mobile, but:-The mobile app is handy, but it's not as fully-loaded as the web version. So, when you're on the move, you might miss a few things. Review collected by and hosted on G2.com.

Bitrix is a great communication tool for teams in the workplace where they can chat, comment, attach documents, and allow them to edit and share with respective peers.

Allows employees to collaborate and have tasks assigned to them thus makes its easy to follow up on the tasks.

Rates the performance of each employee ensuring that they complete tasks on time.

You can easily access and update documents on the drive at whatever time you wish.

You can easily track your deals and monitor progress.

You can utilize it to save as much company data as possible. Review collected by and hosted on G2.com.

Bitrix has its down times which is quit frustrating.

At times you may experience problems when trying to open or update documents on drive.

Needs alot of training to understand all the tools in bitrix Review collected by and hosted on G2.com.

With the Drag option they provided in their CRMs, we can create stages and pipelines for different categories of our work and departments and easily drag and drop the leads. Moreover, it provides many other options, like making a deal with the amount, and we can select any currency there. Apart from this, many other valuable tools are available in the CRM.

Bitrix24 prioritizes the security of user data and provides various security measures, including data encryption, two-factor authentication, access controls, and regular backups. It also offers cloud-based and self-hosted options, giving organizations flexibility in choosing their preferred deployment method. Review collected by and hosted on G2.com.

Although everything is fantastic about this tool, my only concern is that the new users may need time to navigate and familiarize themselves with the various available tools and options. Review collected by and hosted on G2.com.

It seemed like a great option because their website and marketplace is full of advertisements that any business owner needs. Review collected by and hosted on G2.com.

Bitrix24 has ZERO support. Instead, they pass that obligation off to a network of partners who are mostly lying or falsely advertising to get your money and they offer a ZERO REFUND policy even if you were defrauded by one of their partners, they won't help you. Review collected by and hosted on G2.com.

Bitrix24 stands out with its feature-rich CRM, streamlining customer management with robust tools. From contact to conversion, it's a comprehensive solution for seamless business growth. Review collected by and hosted on G2.com.

Its an perfect CRM for beginners, also it has user friendly interface. Review collected by and hosted on G2.com.

Bitrix24 is a best CRM and online collabration tool it help employee connected with each other and run their sales ,marketing and customer services. Before Dynamics CRM 365 our company was using Bitrix24 .the dashboard has all the features which has access to meetings ,Instant chat with internal employees.A very fast & user friendly Interface which helps us to navigate every section of it without any complications. Review collected by and hosted on G2.com.

a very user friendly interface and easy to collabrate platform no cons at the moment. Review collected by and hosted on G2.com.

The simplicity and the bring it all under one platform design. Review collected by and hosted on G2.com.

Limited customisation of workflows and integrations. Review collected by and hosted on G2.com.

Automacoes, análise de eficiência, suporte, integrações lojas e sites dentro da mesma plataforma.O melhor Review collected by and hosted on G2.com.

Não é muito fácil implanta lo... requer estudo, provas. Review collected by and hosted on G2.com.

Drag and drop is nice but there are too many menus. Review collected by and hosted on G2.com.

Too many colours are not easy on the eye. Need professional help to set it up. Extra cost. Britix provides ZERO HELP. Not user-friendly. Review collected by and hosted on G2.com.

I can set tasks and track the time, starting from creation, daily time consumption and end. It is also convenient when categorizing at which phase the task or who is the key person responsible for it through configuring the interface. Review collected by and hosted on G2.com.

The video conferencing and chat available varies in the browser and application. The emoticons are limited and no gifs to express the users thoughts during post engagement. It is also not advisable to use it as storage. However, can attach support pictures and links for each task. Review collected by and hosted on G2.com.