Privacy Policy

Thank you for visiting Egnyte, Inc.’s website located at www.egnyte.com. This Privacy Policy identifies the information (including personal data as defined under GDPR) that Egnyte (hereinafter “Egnyte”, “We”, “Us” or “Our”) may collect about you at our website or through other activities, including our live events, meetings, marketing activities, and social media pages (collectively “Website”) and describes how Egnyte processes such information. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information.

This Privacy Policy does not apply to information that we process on behalf of our business or trial customers (such as businesses and other organizations) while providing our services to them. Our use of information that we process on behalf of our business and trial customers may be governed by our agreements with such customers. If you have concerns regarding your personal information that we process on behalf of a business or trial customer, please direct your concerns to that customer.

Our websites, products and services are designed for enterprise and smaller business customers and their representatives. We do not offer products or services for sale for use by individuals for their personal, family or household purposes. Accordingly, we treat all personal information we collect as pertaining to individuals in their capacities as representatives of the relevant enterprise or business and not their individual capacities.

California Notice at Collection: See the California privacy notice below for important information about your rights under applicable state privacy laws. Under certain circumstances, California residents using our Website may have rights under the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act of 2020 (“CPRA”) in relation to their personal information.

The following describes the personal information you may provide through the Website or otherwise:

• Contact data, such as your first and last name, salutation, email address, billing and mailing addresses, phone number, professional title and company name, industry, type, location, and size.

• Demographic data, such as your city, state, country of residence, postal code, and age.

• Profile data, such as the username, password, and domain name that you may set to establish an online account on the Website, and any other information that you add to your account profile.

• Communications data based on our exchanges with you, including when you contact us through the Website, or communicate with us via chat features, social media, or otherwise.

• Transactional data, such as information relating to or needed to complete your orders on or through the Website, including order numbers and transaction history.

• Marketing data, such as your sign-up details and/or preferences for receiving our marketing communications and details about your engagement with them.

• Blog and Testimonial data, such as when you submit information to a blog or community, or provide a testimonial on our Website.

• Payment data needed to complete transactions, including payment card information or bank account number.

• Feedback and survey responses, such as data provided by visitors through feedback forms, surveys, or other feedback mechanisms, including suggestions, opinions, or other shared insights.

• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Website, our communications and other online services, such as:

• Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, internet service provider (ISP), unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.

• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Website, referring/exit pages, the search engine or paid social media through which a search brought you to our website (including your search parameters), your interactions with advertisements we have placed on other websites, your interactions with adding or removing items from your shopping cart, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links.

• Communication interaction data, such as your interactions with our email, or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.

For more information concerning our automatic collection of data, please see the Tracking Technologies section below.

Information Collected Through Third Parties

Third-party sources. We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:

• Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.

• Data providers, such as information services and data licensors.

• Partners, such as marketing partners and event co-sponsors.

• Pre-sales vendors

• Customers

• Third-party services, such as social media services. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.

Website delivery and operations. We may use your personal information to:

• provide the Website;

• enable security features of the Website and prevent fraudulent activities;

• improve product and services: personal information, including feedback and survey responses, may be used to gather insights and feedback for improving products and services. This helps the company enhance the user experience, address user needs, and innovate new features or functionalities;

• administer or provide customer support; and

• send you correspondence and other information that may interest you and to respond to your correspondence. For example, if you wish to subscribe to our monthly newsletter, we will use your name and email address to send the newsletter to you. Our newsletters contain important information such as updates and enhancements to our services.

Website personalization, which may include using your personal information to:

• understand your needs and interests;

• personalize your experience with the Website and our Website-related communications; and

• remember your selections and preferences as you navigate webpages.

Website improvement and analytics. We may use your personal information to analyze your usage of the Website, improve the Website, improve the rest of our business, help us understand user activity on the Website (e.g. which pages are most and least visited and how visitors move around the Website), analyze user interactions with our emails, and to better tailor our development of new products and services. For example, we partner with Google Analytics in furtherance of these objectives. You can learn more about Google Analytics and how to prevent the use of Google Analytics relating to your use of our sites here: https://tools.google.com/dlpage/gaoptout?hl=en.

Marketing and advertising. We, our service providers, and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes:

• Direct marketing. We may send you direct marketing communications and may personalize these messages based on your needs and interests.  For example, if your personal information is in our systems and identified as being associated with a potential customer, from time to time you might receive communications from us seeking to engage in a dialogue about the type of services we offer that may be of interest to you.

  We provide you a way to unsubscribe through the unsubscribe instructions contained in these emails you receive, or you may contact us at [email protected].

• Interest-based advertising. We and our third-party advertising partners may use cookies and other technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Website, our communications and other online services over time, and use that information to serve online ads that may interest you. This is called interest-based advertising. We may also share information about our visitors with these companies to facilitate interest-based advertising to those visitors or others on other online platforms.

  If you wish to prevent the usage of information to serve you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here).

Compliance and protection.  We may use or process your personal information to comply with legal requirements and obligations, lawful requests, and legal process; to protect our, your or others’ rights, privacy, safety or property; to audit our internal processes; to prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity; and to maintain security and compliance with applicable law.

To create aggregated, de-identified and/or anonymized data. We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals whose personal information we collect. We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you and we will not attempt to reidentify any such data. We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Website and promote our business.

Further uses. In some cases, we may use your personal information for additional uses, in which case we will ask for your consent to use of your personal information for those additional purposes if they are not compatible with the initial purpose for which information was collected.

Tracking Technologies

Some of our automatic data collection is facilitated by cookies and other technologies:

• Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first party” cookies that we place, and “third party” cookies that our third-party business partners and service providers place.

• Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.

• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

• Chat technologies, such as those provided by a third party service provider, that employ cookies and software code to operate the chat features that you can use to communicate with us through the Website.  Chat technology providers and other third parties may access and use information about webpages visited on our website, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats for the purposes described in this Privacy Policy.

For more information, see the Cookie Preferences banner or button on our website.

We may share your personal information with third parties in the ways that are described in this Privacy Policy, in other applicable notices, or at the time of collection.

• Service providers. We may disclose your personal information to certain third-party vendors (e.g., cloud storage providers, CRM solution providers, email service providers, online chat functionality providers) who provide services to Egnyte.

• Affiliates. We may disclose your personal information to our corporate parent, subsidiaries, and affiliates.

• Payment processor. Any payment card information you use to make a purchase on the Website is collected and processed directly by our payment processors, such as Stripe. Stripe may use your payment data in accordance with its privacy policy, https://stripe.com/privacy.

• Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

• Authorities and others. In certain situations, Egnyte may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or by private parties. We also reserve the right to disclose your personal information if we reasonably believe we are required to do so by law, regulation, or other government authority and when we believe that disclosure is necessary to protect our rights, to prevent or respond to fraud or abuse, and/or to comply with a judicial proceeding, court order, or legal process served on Egnyte. When we process personal information about you for the aforementioned reasons, failure to provide such data may prevent or delay our fulfillment of these obligations.

• Business transferees. We may disclose your personal information upon a transfer or sale to another entity of all or substantially all of Egnyte's assets or stock in Egnyte's line of business to which this Privacy Policy relates or upon any other corporate reorganization. (If, for example, in the future, we undergo any sort of corporate reorganization, we may need to transfer your personal information to the surviving entity.)

• Marketing partners. If your personal information was acquired through our marketing activities, we might share your personal information with third parties assisting us in confirming data accuracy and engaging in communications with you or other marketing partners.

• Advertising partners. We partner with third parties to manage our advertising on other sites. We may share your personal information with these third parties for the purposes described herein.

• Other visitors and the public.  We may share your Blog and Testimonial Data with other visitors of the Website and the public. This information can be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by others (e.g., search engines), and we are not responsible for any such use of this information.

If you would like to exercise your data privacy rights to correct, update, or delete your personal information, you may contact us directly at [email protected].

We generally retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.   

When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

We employ procedural and technological measures designed to protect your personal information from loss, misuse or unauthorized access, disclosure, alteration, or destruction.  However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

If we learn that we have collected personal information from a child under the age of 13, we will delete that information in accordance with applicable legal requirements.

If you believe that a child under the age of 13 may have provided us their personal information, please contact us at [email protected].

We may place from time-to-time links on our website to one or more websites of our business partners. Some business partners may collect personal information when you access their links or when you indicate you would like to participate in a special offer. When you click on a link to a third-party website from our website, your activity and use on the linked website is governed by that website's policies, not by those of Egnyte. We encourage you to visit their websites and review their privacy and user policies, as this Privacy Policy does not apply to such third-party websites.

Our website includes social media features, such as the Facebook Like button and widgets, the “Share this” button, or interactive mini-programs that run on our site. These features may collect your personal information, such as your IP address or which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Please understand that Egnyte hosts its website in the United States, so if you are providing Egnyte with any personal information, you are consenting to that data being collected and processed in the United States in accordance with the terms of this Privacy Policy.

The following provisions describe how Egnyte collects, uses, and shares personal information of California residents in our capacity as a “business” under the CCPA and CPRA. The usage of the term “CPRA” throughout this Privacy Policy shall also include CCPA where portions of CCPA remain applicable post-CPRA.

Under certain circumstances, California residents have the following rights in relation to their personal information:

• Right of access. You may have the right to request that we disclose to you information about our collection and use of your personal information in the preceding 12 months, including: (a) the categories and specific pieces of personal information we collect; (b) the categories of sources from which we collect personal information; (c) the business or commercial purpose for which we collect, sell or share personal information; (d) the categories of third parties with whom we disclose personal information; (e) the categories of personal information that we sold, disclosed, or shared for a business purpose; and (f) the categories of third parties to whom such personal information was sold, shared or disclosed.  You can also request a copy of the personal information that we have collected about you during the past 12 months.

• Right to deletion. You may request that we delete certain personal information that we have collected about you. The foregoing is subject to our right to maintain your personal information for specific purposes permitted under CPRA.

• Right of correction. You may have the right to request that we correct any inaccurate personal information within our systems.

• Right to opt-out. You may have the right to request that your personal information not be “sold” to third parties or “shared” for the purpose of cross-context behavioral advertising. While we do not sell personal information for money, like many companies, we use services that help deliver interest-based ads to you as described above. Our use of some of these services may be classified under California law as “selling” or “sharing” your personal information with the advertising partners that provide the services. You can submit requests to opt-out of this “selling” or “sharing” by contacting us at [email protected], or by broadcasting the global privacy control signal. If you are utilizing a global privacy control signal, depending on your configuration, our system will automatically adjust to your designated preferences.

• Right to non-discrimination. You have the right to exercise any of the rights listed above (and any other rights under CPRA) without discrimination by us.

• Right to Limit. You may have the right to limit our use or disclosure of your Sensitive Personal Information. We do not use or disclose Sensitive Personal Information for purposes that California residents have a right to limit under the CPRA.

You may make a request at any time to exercise your privacy rights to access, deletion, and correction by contacting us at [email protected] or by phone at 877-734-6983.

Verification of identity; Authorized agents. We may need to verify your identity in order to process your information access, correction, or deletion requests and we reserve the right to confirm your California residency. To verify your identity, we may require government identification, a declaration under penalty of perjury, or other information, where permitted by law.

Your authorized agent may make a request on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465.  If you have not provided your agent with such a power of attorney, you must provide your agent with written and signed permission to exercise your CPRA rights on your behalf, provide the information we request to verify your identity, and provide us with confirmation that you have given the authorized agent permission to submit the request.

Personal information that we collect, use and disclose. We have summarized the personal information we collect and may disclose to third parties by reference below to both the categories defined above in the “What Information is Collected” and “Disclosure of Information” sections of this Privacy Policy and the categories of Personal Information specified in the CPRA (Cal. Civ. Code §1798.140), and described our practices currently and during the 12 months preceding the effective date of this Privacy Policy. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described below.

Egnyte may need to update this Privacy Policy from time to time. If so, Egnyte will post its updated policy on this system with the effective date. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you by email, or by means of a notice on our home page prior to the change becoming effective.

If you have any questions related to this Privacy Policy please contact us at:

Egnyte, Inc.
Attn: Kris Lahiri, Data Protection Officer
1350 W. Middlefield Road Mountain View, CA 94043
Email: [email protected]

If you are a visitor to our website based out of the EU and wish to exercise any applicable GDPR or other applicable privacy law related rights, you may contact our local representative in the EU or by contacting us at [email protected].

Pursuant to Article 27 of the General Data Protection Regulation (GDPR), Egnyte has appointed Egnyte Sp. z o.o. as its local representative within the European Union, and this representative can be reached as follows:

Egnyte Poland Sp. z o. o.

Abpa A. Baraniaka 6
61-131 Poznań
Phone: +48 882 653 482
Email: [email protected]
 

If you are a visitor to our website based out of the UK and wish to exercise any applicable UK GDPR or other applicable privacy law related rights, you may contact our local representative in the UK or by contacting us at [email protected].

Pursuant to Article 27 of the UK GDPR, Egnyte has appointed Egnyte Limited as its local representative within the United Kingdom, and this representative can be reached as follows:

Egnyte Limited

20 Tudor Road, 5th Floor, The Pinnacle,
Reading, Berks RG1 1NH United Kingdom
Email: [email protected]

Last Updated June 11, 2024