Lottery and raffle FAQs

What is the Weekly Flutter lottery?

The Weekly Flutter is a lottery product created and owned by the BHF in order to help raise funds for our life saving research. It’s licensed by the Gambling Commission and run in line with all legal requirements, and in a responsible manner with protections in place to help vulnerable people. You can visit our Weekly Flutter lottery page for more information.

Why does the BHF have a lottery?

The Weekly Flutter was created as a way to support BHF, it’s similar to setting up a regular gift except has an added bonus of winning a weekly prize. If you’d like to support the BHF via a regular gift instead you can do so here. The BHF Weekly Flutter is licensed by the Gambling Commission, entries are limited to 2 lines per person per week and we ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. You can view more information on responsible gambling on our game rules and information page.

Where does the money come from and why are you giving money away?

The Weekly Flutter is a fundraising activity, We invest in weekly prizes as part of running our lottery and these costs are carefully considered to ensure that we are always raising more than we give away. In 2022 our lottery and raffle proceeds were £4,182,468.00 which we raised thanks to our amazing supporters.

Read more about how your money helps on the Weekly Fluttery lottery page.

What prizes can I win?

There are 200 prizes to be won weekly playing the Weekly Flutter! There are no rollovers and each prize will be won each week.

• 1 x £1,000

• 1 x £100

• 10 x £50

• 50 x £20

• 50 x £10

• 88 x £5

How old do I have to be to enter?

You must be 18 or over to play the Weekly Flutter lottery or enter our BHF Raffles.

Can I play the lottery from overseas?

You must be a resident of Great Britain or Northern Ireland to participate in the Weekly Flutter lottery. Some restrictions may apply to residents of Northern Ireland, please see our website for full terms and conditions.

Can I choose my own numbers?

Your numbers are generated by a Random Number Generator and will be sent to you via email/post.

How will I know if I've won?

We will let you know if you have won by sending you your prize in the post. However, you can check the weekly results.

How many entries can I have per week?

You can sign up to a maximum of 2 entries per week per purchase for the Weekly Flutter.

How do you spend my donation?

In 2023 our total lottery & raffle proceeds were: £4,850,109.00. 74.50% was spent on promoting and running our lottery & raffles, 5.44% was spent on prizes and 20.05% was spent on the work of BHF, helping to fund our vital research into heart & circulatory diseases.

Who do I contact to change my personal details?

You can change your details by calling the Weekly Flutter helpline on 01524 752050. Phone lines are open 9am to 5pm, Monday to Friday. Or you can contact BHF directly on:

• Email [email protected]

• Call: 0300 330 3322 Monday to Friday, 9am to 5pm.

Is this lottery legal?

Yes, we operate in compliance with Gambling Commission (the UK regulatory body concerned with lotteries) requirements, and the lottery is administered by a certified External Lottery Manager. For further information, please see our rules page.

Why are you promoting this form of fundraising? Isn't this gambling?

At BHF we are committed to ensuring that our Weekly Lottery offers new and existing supporters a chance to be involved in a different way of fundraising our research. We encourage supporters to only sign up for what they can afford and ensure that our lottery is fair and open. Only people over 18 years old can sign up.

The Weekly Flutter is licensed by The Gambling Commission who were set up under the Gambling Act 2005 (opens in new tab). It is their responsibility to regulate the individuals and businesses that provide gambling in Great Britain, including the National Lottery.

Why are you marketing the lottery?

We currently run adverts online, on the TV and have fundraisers on the street promoting our lottery. We do this as we know that there are many people who would be interested in supporting BHF in this way but may not be aware that we run a lottery. We are looking to reach out to those people. We encourage all new and existing supporters to gamble responsibly.

What is responsible gambling?

Responsible gambling is about keeping your gambling under control and ensuring money that you spend on gambling is within your limits. We limit sign ups to the Weekly Flutter to two entries per week to ensure that we are not encouraging supporters to sign up to more entries than they can afford. The majority of people do gamble responsibly and gambling in moderation is okay, but it may help you to keep your gambling under control by:

• Remembering that you are taking part for fun and not as a means of investing your money
• Setting strict limits on how much time and money you're going to spend, before playing
• Quitting while you're ahead
• Only gambling with money that you can afford to lose
• Not spending more money on gambling in the hope that you will win back any money that you've already lost
• Keeping up other interests and hobbies and not letting gambling take over your life
• Not gambling in order to escape from stress or boredom.

If you are worried about your gambling or that of someone close to you, BeGambleAware is the UK's leading authority on the provision of support, advice and counselling to people affected by gambling problems. If you or someone you know needs help or advice call the National Gambling Helpline on 0808 8020 133 (lines open 24 hours a day) or visit www.begambleaware.org

We appreciate that this type of fundraising isn’t for everyone, but we hope that the Weekly Flutter offers a different route for people who want to gamble responsibly as well as supporting our research.

You can find out more about responsible gambling in our game rules and information.

How do I cancel my entry?

You can cancel your entries by calling the Weekly Flutter helpline on 01524 752050. Phone lines are open 9am to 5pm, Monday to Friday. Or you can contact BHF directly on:

Email [email protected] Call: 0300 330 3322 Monday to Friday, 9am to 5pm.

Who can I contact for more information?

If you would like any further information you can call the Weekly Flutter helpline on 01524 752050. Phone lines are open 9am to 5pm, Monday to Friday. Or you can contact BHF directly on:

• Email [email protected]

• Call: 0300 330 3322 Monday to Friday, 9am to 5pm.

How much is a raffle ticket? 

Each ticket costs £1.

Are there any special offers if I buy more tickets? 

No, there are currently no special offers if you buy more tickets.

I received the raffle in the post, please can you send me some extra paper tickets? 

Yes. You can request extra paper tickets for the raffle by calling our customer care team on 0300 330 3322.

Can I buy raffle tickets on the phone? 

No, we cannot take payments over the phone for raffle tickets, but you can play online at www.bhf.org.uk/how-you-can-help/donate/bhf-raffle

The raffle site has taken over-payment from my card. 

We're sorry to hear that the wrong amount has been taken from your card, please get in touch with our customer care team so we can help by emailing [email protected] or calling 0300 330 3322.

Does it matter that I can't choose which first prize I want online? 

No, if you win you will be contacted by a member of the raffle team, who will check with you which prize you would like. 

Please can you send me a list of the latest winners? 

Top 5 winners can be found on our website here, but the full winners list is available by calling our CSC team on 0300 330 3322. 

Why is my money spent on raffle prizes and not helping fund research? 

Our raffles raise much more money than we spend on prizes. We carefully consider the prize amount to ensure that it is an attractive offer to people, while ensuring that we raise enough money from the raffles for this amount to be reasonable. This is reviewed regularly. 

I bought raffle tickets online, but the tickets numbers are different to the ones I received in the post. Can I have the ticket numbers I already have?

Unique ticket numbers are assigned by entry through post or online so it's unfortunately not possible to offer the same ticket numbers. 

If you have any questions that aren’t covered above, call our Supporter Care Team on 0300 330 3322. Lines are open Monday-Friday 9.00-17.00. Or you can email us on [email protected].