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Claims

Our claims team delivers personal and proactive support at every step of the claims process for effective, expedient resolutions

There for you before, during & after the claim

We tailor our approach to each claim, looking for the best way to move the claim towards resolution in the least possible time, while being sensitive to your needs.

The AIG New Zealand Claims Advantage

Claims Specialisation

Our claims professionals have specialized expertise by line of business and product, so we assign your claims to the right expert who can resolve it as efficiently as possible.

Customer Focused

We're committed to partnering with our clients and brokers, delivering differentiated service and consistent technical excellence.

Global Reach

We support clients around the world, coordinating across underwriting, clients, brokers and claims to create an unparalleled global claims handling experience.

Report a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.

START YOUR CLAIM

What to expect when you file a claim

With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our global experts will maintain open and regular communication with you throughout the lifecycle of the claim.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims handler whose skills and experience match your needs.

Processing

The claims process starts shortly after your claims professional is assigned, reviewing the details and establishing relevant contacts.

Resolution

We are with you through claims resolution, whether it be through direct discussions, negotiations, or legal proceedings.