Healthcare

Give Your Patients A Reason to Smile With Amazing Engagement

Respond.io lets you chat with patients over instant messaging for their convenience. From seamless appointment bookings to follow-ups, keep your patients well before they even step into your clinic.

60%

Higher

Patient satisfaction

46%

Common healthcare questions

Resolved automatically

35%

Improved

Response times

Trusted by top healthcare BUSINESSes

Maximize Patient Leads With Conversation-Led Growth

Increase Patient Acquisition

Centralize your dentistry operations across regions for a birds-eye view of business
Leverage click-to-chat ads for direct engagement, bypassing the need for website navigation or forms and simplifying the lead generation process
Segment patients according to their needs and concerns, enabling you to engage them with personalized campaigns or assistance

Turn Patient Inquiries into Appointments

Automate exclusive paths for patients and assign them dedicated agents
Be on call with 24/7 automated responses to answer patients' common questions
Route appointment scheduling, prescription inquiries and more to the right teams
Connect existing healthcare CRMs and EHRs to link patient data and communication on one platform

Maintain and Grow Patient Relationships

Silo information with different Workspaces to protect patient data and privacy
Automatically collect and record consent opt-ins for compliance audits
Send patients personalized broadcasts, patient satisfaction surveys and appointment reminders via push notifications
Recognize returning patients on any channel for a holistic view of their interactions and medical history
Conduct post-mortems on conversation analytics and patient satisfaction surveys to improve the patient experience

Learn More About Your Patients

Identify the most popular chat channels with patients to optimize campaign effectiveness
Audit conversations to standardize brand voice and messaging — make sure your team are effectively addressing patient needs
Grade agents by the quality of their support and their response and resolution times
Ensure maximum reach and engagement by tracking the delivery success of your broadcasts, making sure every message connects with patients

Additional Features

Enhanced Security to Protect Patient Data

Ensure the protection of patient information with ISO 27001 certification, SSL encryption, two-factor authentication, extensive cloud security measures and SSO.

Super Reliable Platform

Trust respond.io to manage your communication needs efficiently, even during peak enrollment periods, without any performance hiccups or downtime.

respond.io is a leader in Small-Business Customer Communications Management on G2
respond.io is a leader in Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Middle East & Africa Customer Communications Management on G2
respond.io is a leader in Mid-Market Americas Customer Communications Management on G2

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