Changelog
Follow up on the latest improvements andĀ updates.
RSS
![ezgif](https://canny.io/images/6c5887ae8b447ca758cbd72febea128c.gif)
Weāve upgraded our audio processing technology to cut out any potential static or interference in your voice recordings.
Now, your recordings will sound crisper and clearer, catching every word to ensure smoother communication with your customers.
Our
Bulk Delete
feature got an upgrade! Now, instead of being limited to deleting 100 Contacts at a time, you can remove an unlimited number of Contacts in a single action.
Select multiple Contacts and delete them in one go within the Contacts module. Keep in mind that once deleted, Contact information and conversation history cannot be recovered.
![bulk delete_1](https://canny.io/images/b85ca62e725f53a8f978bfb3d43d06a9.gif)
Keep your Contacts organized and focused with a faster, more efficient deletion process.
![Animation - 1724916712341](https://canny.io/images/edf404ffbb5fe0c0087f741457ff465a.gif)
Improved search: Find exactly what you need with precision š
Finding the perfect match just got easier! šĀ Weāve enhanced our search to show exact matches, making your results more relevant.
Example:
If you search for āorder confirmation email,ā youāll only see results that include that exact phrase. You wonāt get results that just have āorderā or āemailā anymoreāonly the whole phrase.
Optimized search performance: Faster and more efficient ā”
Weāve enhanced our search by leveraging term aggregations for grouping, sorting, and excluding contact IDs in pagination. This technical enhancement boosts search performance, reducing complexity and improving the speed of your results. Now, searches that previously took some time are now under 5 seconds.
TL;DR
: Weāve made your search faster and smootherāno more waiting around for results!![Animation - 1724917551570 (7)](https://canny.io/images/fb871258df9a46e0b32a7de67851ffea.gif)
Do you have a needā¦for speed? šļøĀ Weāve made optimizations to deliver quicker load times and smoother navigation across the platform:
- Enhanced Interactivity (40.5% more responsive):Interactions are now snappier, with components rendered only when needed for a smoother experience.
- Efficient Memory Use (37.6% less usage):Weāve reduced unnecessary processing, making memory usage more efficient in the Inbox module.
- Faster Navigation (20.8% faster):Weāve simplified complex components and optimized API calls, speeding up navigation across the board.
- Quicker Content Loading (15.9% quicker):Weāve improved how images and content load, and switched to PNG formats for Contact avatars, boosting loading speeds.
Buckle up and enjoy the ride with these new, speedier upgrades!
![Sending Data (2)](https://canny.io/images/fb4f7ec973584f4082df669696c4cc6e.gif)
Weāre thrilled to announce a
50% boost
in the speed and reliability of data delivery to and from our backend service APIs, along with enhanced security measures!What are the improvements?
- šĀ Enhanced API Performance: We've upgraded our Content Delivery Network (CDN) configuration by replacing Global Accelerator with AWS CloudFront. Additionally, we're compressing API responses through CloudFront, resulting in faster, more responsive APIs with noticeably reduced latency.
- š”ļøĀ Stronger DDoS Protection: With CloudFront, our platform now benefits from integrated AWS Shield protection, providing automatic defenses against Distributed Denial of Service (DDoS) attacks. This makes our platform more reliable and resilient, ensuring uninterrupted service.
- šĀ Increased Security and Stability: CloudFront also enhances our security by accurately capturing client IP address, preventing IP spoofing attacks. This makes our platform more secure and stable, providing you with a safer and more trustworthy environment.
These improvements result in faster response times, smoother interactions, and enhanced security, helping you work more efficiently and effectively in your daily operations.
Enjoy a faster, smoother, and more secure respond.io experience!Ā ā”
The final update of our Inbox module is here!
Watch the walkthrough video or read on for highlights of the latest features.
You can also check out the first and second updates of the Inbox module to see all the improvements we've made!
Enhanced Contact management
The Merge Suggestions and Channels tabs are now integrated into the Contact Drawer. This makes it easier for you to manage and view your Contacts in one place.
![Screenshot 2024-07-29 at 3](https://canny.io/images/cf14b36404189b3b900fee4d5d585e6c.png)
Thereās also a new Copy button next to all the contact fields, making it easier to quickly copy information.
Efficient Contact merging
Thereās now a Merge Suggestion card to bring merge suggestions directly into the Contact Details for better visibility. You can also merge Contacts faster with less clicks needed.
![-ezgif](https://canny.io/images/88f6784c593e87065ca5824052a23c2f.gif)
Our updated Merge Contact drawer allows you to effortlessly check conversation statuses after merging.
Additionally, the new View Merge History button simplifies tracking your merged Contacts, ensuring you never lose track of your contact management actions.
![Screenshot 2024-07-29 at 3](https://canny.io/images/5d335f24d38668a65c125ce5d6097df4.png)
Organized Channel viewing
Channels are now organized into three sections; Active, Inactive and Unavailable. This gives you a cleaner and more accessible view of the Channels your Contact are connected with, and those that are yet to be connected.
![freecompress-Screen Recording 2024-08-14 at 12](https://canny.io/images/43b24ecc3e69ef8035b3e98e5186663e.gif)
Improved Activities tab
The Activities tab is now better organized for easy tracking and management of all Contact interactions and comments.
Comments are now displayed as speech bubbles. Conversation events are also clearly labeled to improve visibility and readability.
![Screenshot 2024-07-24 at 3](https://canny.io/images/8e4b85a8de1b61ca5aae4d5ca6d17326.png)
Discover all the details of our latest Inbox module enhancements here.
![GPT-4o Banner_3](https://canny.io/images/f363174bb816f008fa2fce0baaf76083.png)
We have integrated GPT-4o mini from OpenAI into our AI features ā AI Prompts, AI Assist, and AI Agent. This is automatically enabled for all Workspaces.
Hereās whatās new:
- Improved Accuracy:Understands queries more precisely and provides accurate and relevant responses.
- Faster Responses:Delivers answers faster than ever before, saving you valuable time.
- Enhanced Problem-Solving:Provides deeper insights and more reliable solutions to complex customer queries.
![Untitled (6)](https://canny.io/images/bac7fe4b1229e31bb73b79e43cba854b.gif)
Notifications are now
sent quickly and reliably,
ensuring your messages are delivered with minimal delays.In the past, our notification deliverability was inconsistent due to various influencing factors. With the latest update, we have minimized these delays, achieving a remarkable
99.86% reduction in notification delivery time.
Experience the improved reliability and speed of our notification system today! š
A new complete solution to create and manage Tags has been added to the platform. You can add, edit and delete Tags from the
Tags
page of the Settings
module. Learn more here.![Untitled (5)](https://canny.io/images/95e7af852be3f0d6995a433a0c966bbc.gif)
Add a new Tag from anywhere
Not only can you add Tags from the Tags page in Settings, but you can also add Tags on the go from the
Inbox
and Workflow
modules. Learn more here.![Untitled (3)](https://canny.io/images/70ab45058a52f853fa8accddb49659cd.gif)
We're excited to bring you a refined Channel connection experience for Instagram on respond.io!
Whatās New?
- Direct login:Connect directly to your Instagram Business Account through the Instagram login page in just a few clicks, without needing to log in to your Facebook account and page. This streamlines the connection process, making it faster and more convenient.
Learn more about connecting your Instagram Channel here.
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