We’ve upgraded our audio processing technology to cut out any potential static or interference in your voice recordings.

Now, your recordings will sound crisper and clearer, catching every word to ensure smoother communication with your customers.

Our feature got an upgrade! Now, instead of being limited to deleting 100 Contacts at a time, you can remove an unlimited number of Contacts

Select multiple Contacts and delete them in one go within the Contacts module. Keep in mind that once deleted, Contact information and conversation history cannot be recovered.

Keep your Contacts organized and focused with a faster, more efficient deletion process.

Finding the perfect match just got easier! 😜 We’ve enhanced our search to show exact matches, making your results more relevant.

If you search for “order confirmation email,” you’ll only see results that include that exact phrase. You won’t get results that just have “order” or “email” anymore—only the whole phrase.

We’ve enhanced our search by leveraging term aggregations for grouping, sorting, and excluding contact IDs in pagination. This technical enhancement boosts search performance, reducing complexity and improving the speed of your results. Now, searches that previously took some time are now under 5 seconds.

: We’ve made your search faster and smoother—no more waiting around for results!

Do you have a need…for speed? 🏎️ We’ve made optimizations to deliver quicker load times and smoother navigation across the platform:

Buckle up and enjoy the ride with these new, speedier upgrades!

We’re thrilled to announce a in the speed and reliability of data delivery to and from our backend service APIs, along with enhanced security measures!

These improvements result in faster response times, smoother interactions, and enhanced security, helping you work more efficiently and effectively in your daily operations.

Enjoy a faster, smoother, and more secure respond.io experience! ⚡

The final update of our Inbox module is here!

Watch the walkthrough video or read on for highlights of the latest features.

You can also check out the first and second updates of the Inbox module to see all the improvements we've made!

The Merge Suggestions and Channels tabs are now integrated into the Contact Drawer. This makes it easier for you to manage and view your Contacts in one place.

There’s also a new Copy button next to all the contact fields, making it easier to quickly copy information.

There’s now a Merge Suggestion card to bring merge suggestions directly into the Contact Details for better visibility. You can also merge Contacts faster with less clicks needed.

Our updated Merge Contact drawer allows you to effortlessly check conversation statuses after merging.

Additionally, the new View Merge History button simplifies tracking your merged Contacts, ensuring you never lose track of your contact management actions.

Channels are now organized into three sections; Active, Inactive and Unavailable. This gives you a cleaner and more accessible view of the Channels your Contact are connected with, and those that are yet to be connected.

The Activities tab is now better organized for easy tracking and management of all Contact interactions and comments.

Comments are now displayed as speech bubbles. Conversation events are also clearly labeled to improve visibility and readability.

Discover all the details of our latest Inbox module enhancements here.

We have integrated GPT-4o mini from OpenAI into our AI features — AI Prompts, AI Assist, and AI Agent. This is automatically enabled for all Workspaces.

Here’s what’s new:

Learn more about AI Prompts, AI Assist, and AI Agent.

ensuring your messages are delivered with minimal delays.

In the past, our notification deliverability was inconsistent due to various influencing factors. With the latest update, we have minimized these delays, achieving a remarkable

Experience the improved reliability and speed of our notification system today! 🚀

A new complete solution to create and manage Tags has been added to the platform. You can add, edit and delete Tags from the page of the module. Learn more here.

Not only can you add Tags from the Tags page in Settings, but you can also add Tags on the go from the and modules. Learn more here.

We're excited to bring you a refined Channel connection experience for Instagram on respond.io!

Learn more about connecting your Instagram Channel here.