GLOW NOW. PAY LATER. WITH KLARNA & AFTERPAY

FAQs

ARE THERE REQUIREMENTS TO USE KLARNA?

Yes, you’ll need:

-A US-issued debit or credit card-To be 18+ years old

-A US billing address

-An SMS-capable phone number

HOW DO I SIGN UP?

If your basket is eligible for 4 interest-free payments with Klarna on olehenriksen.com, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. Then, you can setup your payment method with Klarna and accept the terms of your payment plan.

WHICH PAYMENT METHODS ARE ACCEPTED?

Klarna currently accepts all major debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). However, prepaid cards are not accepted.

WHERE CAN I USE KLARNA?Klarna is currently unavailable for shoppers residing in New Mexico and Hawaii. Klarna is not available in US Territories (excluding Puerto Rico) or for customers with APO/FPO/DPO addresses.

WHAT HAPPENS IF I DON'T PAY FOR MY ORDER?

Klarna will automatically attempt to collect payment for your purchase from thecard that you entered at checkout. You can find out when your payments will becollected in the email that you received at the time of purchase or by logging into your Klarna account. If you need extra time to make a payment, simply log intothe Klarna app, go to the “Purchases” page, and select “Payment Options,” then“Extend due date.”If the automatic payment fails, Klarna will try again after seven days. If this payment also fails, Klarna will make another attempt after a further seven days (14 days after the date of the first attempt). Your credit score will not beimpacted by using Klarna’s Pay in Four product even if you have failed to pay ontime.

ARE THERE LATE FEES?

A late fee of up to $7 may be charged if an automatic payment cannot be collected. Please view Klarna’s terms + conditions for full details.

WHERE CAN I LEARN MORE ABOUT KLARNA?

You can view Klarna's customer service page here.

WHAT IS AFTERPAY?

Afterpay is a service that allows you to split your purchase into four interest-free payments, payable every two weeks. You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.

HOW DO I USE AFTERPAY?

Add items to your online basket and select Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers can simply log in to make their purchase. Please note that all items in your basket must be eligible for Afterpay. A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.

WHERE CAN I LERN MORE ABOUT AFTERPAY?

If you would like to know more about Afterpay, visit the Afterpay website (afterpay.com) for a comprehensive list of FAQs, Terms, and Installment Agreement, as well as Afterpay's privacy policy, which can be found at afterpay.com/privacy-policy. If you have any questions about your Afterpay account, please contact Afterpay directly via this web form, found here.

If you have any questions about your account, you can contact Afterpay and Klarna directly.