Frequently Asked Questions

• Registering for My FedEx Rewards

  • My friends would also like to sign up for My FedEx Rewards. Is this possible?

    • My FedEx Rewards is currently a by-invite only program. If your friend is a current FedEx customer, please have them reach out to us, and we’ll be happy to check if he/she is eligible for the program. Once invited, they can then use their unique link to register for their rewards membership

  • My colleague would also like to be added as one of the contacts that can access this My FedEx REWARDS account. How do we add my colleague as contact person for this program?

    • Currently only 1 (one) fedex.com login and a corresponding shipping account number can be used to access My FedEx Rewards. This means, only one contact name and email can be registered for this account. You can distribute the redeemed gift you have earned as a My FedEx Rewards member to your colleagues after you receive them.

  • Can I add other FedEx account numbers to My FedEx Rewards?

    • Currently only 1 (one) fedex.com login and a corresponding shipping account number can be used to access My FedEx Rewards. This means, only one contact name and email can be registered for this account

  • When will I know my registration is successful?

    • Upon successful registration, you will receive a confirmation email from us to the e-mail address that you have registered with FedEx.

• Earning My FedEx Rewards Points

  • How do I earn points?

    • As a My FedEx Rewards member, you'll earn points every time when you complete an eligible FedEx Express shipment. Your points accrual will start once you've completed the registration process and received an email confirming your successful enrollment into the My FedEx Rewards program. Reward points will not be given prior to your registration date of this program.
      
      Third party and collect shipments that are not paid by your account will not qualify.
      
      Please note that it's your responsibility to ensure the accuracy of the My FedEx Rewards points credited to your account. You can review the points you've earned to date as a result of your eligible FedEx shipping transactions by logging in and accessing “My Account” and select “Account Overview”. If you believe there is an error in the points, please contact My FedEx Rewards Customer Support
      
      See Terms & Conditions for more details.

  • What are Exclusive Offers from My FedEx Rewards?

    • Take advantage of exclusive offers from My FedEx Rewards as they become available. Sign up to activate the exclusive offer. To view the exclusive offers extended to your business, go to "Offers".
      
      Exclusive offers are only available for a limited time, and are subject to change and additional terms and conditions.

  • Where can I see all of my transactions and redemptions?

    • To review your earned and redeemed My FedEx Rewards points to date, log in and go to “My Account” and select “Account Overview”. There you'll be able to find a detailed record of your transactions as a My FedEx Rewards member.

  • Will my points expire?

    • Unused points will expire eighteen (18) months after the date you earned them. You can redeem with your points at any time within the 18-month period to prevent expiration.

• Redeeming My FedEx Rewards Points

  • How do I redeem my points for a reward?

    • To redeem your points for a reward, log in and go to the "Rewards Catalog". Here you'll be able to browse a large selection of rewards. If you have enough points for the reward, you will be able to add it to your cart. You can then go to your cart to check out or choose to continue shopping. Currently, online ordering is the only way in which you can place your order.
      
      When you are ready to check out, go to your cart and review your order. All items redeemed together will be shipped to the same address. You can change the quantity of each reward you want to order and you will need to confirm the shipping address. You will receive an email confirmation for the redemption and another email with details on the delivery of your rewards.
      
      The point value of the rewards redeemed will be automatically deducted from your available My FedEx Rewards points.

  • How long will it take to receive my rewards?

    • Please allow up to 5 weeks for delivery of redeemed merchandise and gift cards. In most cases, your rewards will arrive sooner unless the item is on back order.

  • Why do some rewards show a limited number remaining?

    • Some rewards in the My FedEx Rewards catalog will only be available in limited quantities. These rewards are provided on a first come, first served basis. Rewards with limited quantities will be clearly marked in the My FedEx Rewards catalog.

  • How can I track My FedEx Rewards points history?

    • To review how you've redeemed your My FedEx Rewards points, go to "My Account". You will find a detailed record of all points earned and redeemed in your My FedEx Rewards account.

  • Can I cancel my order?

    • No. All orders cannot be cancelled once submitted, and points deducted for redemption will not be reinstated.

  • Is it possible to change the shipping/delivery address after I place an order?

    • You are advised to verify your address details before submitting your order. We cannot change the shipping/delivery address after an order is submitted.

  • Can I use multiple accounts’ point to redeem?

    • No, all points used for redemption must be deducted from a single My FedEx Rewards account.

  • I had previously seen an item on the website that I was interested in, but now I cannot locate it. Can I still order it?

    • If we are notified of any delays from manufacturers, or if we experience any backorders on products, we will temporarily remove the item from the website. Once the item is in stock and available again, it will reappear on the website. We apologize for any inconvenience or confusion this may cause.

  • What can I do if a redemption item I want is out of stock?

    • If an item is out of stock, you will see a message on the item detail page along with an estimated restock date, if available. If an item in your cart becomes out of stock, you may leave it in your cart and check back regularly to see if it has been restocked.

  • What is an electronic gift card?

    • An electronic gift card can be redeemed and delivered electronically.

• Returns, Exchange, Damaged Merchandise and Warranty

  • What is your return policy?

    • We provide returns for merchandise items only if the item is received damaged or in non-working condition and the issue is reported to us within 3 business days of receiving the item. Other than that, a submitted order cannot be returned or cancelled.
      
      In order to obtain an authorization for return, you must return the original item in unused condition. Once we authorize a return, we will provide additional instructions for replacement and subsequent re-shipping of the item.
      
      Please also note that, for hygiene reasons, we cannot accept returns for any jewelry or apparel items that have been worn. Gift cards are also not accepted for return unless the shipment is not correct as per original order.

  • I do not like the item I have received. Can I get it exchanged?

    • Once redeemed, rewards cannot be exchanged, modified or replaced unless received damaged or in non-working condition and reported to us within 3 business days of receiving the item. Also, we cannot send you cash in lieu of reward item.

  • What do I do in case I receive a damage/defective item from you?

    • In an unlikely event that you receive an item in defective/damaged condition, please contact us as soon as possible within 3 business days of receiving the item to obtain an authorization for return. After we authorize a return, we will provide additional instructions for replacement.

  • Can I exchange or transfer my points?

    • Rewards/points are not transferable or exchangeable and do not have any cash value.

  • What is the warranty period on the redemption items?

    • Most of the merchandise items shipped is backed by the manufacturer’s warranty if applicable. Participants are encouraged to review the instructions inside the packaging and contact the manufacturer regarding all warranty related inquiries directly.

• Managing Your My FedEx Rewards Profile

  • How do I update my personal information?

    • To update your personal information, log in to fedex.com and go to “Account”, and then select “My Profile”. You can access your Login & Contact information here.
      
      Alternatively, you can also access it from My FedEx Rewards portal – My Account – My Profile, where you will be redirected to fedex.com to update your personal information. Then under “Contact Information” select “Edit”. Kindly take note that any personal information changes that you have made will be reflected in both My FedEx Reward portal and fedex.com information.

  • How is My FedEx Rewards profile information used?

    • FedEx Corporation understands the importance of protecting the privacy of fedex.com users. The information collected is used to market and improve the services we and our subsidiaries offer, to improve the fedex.com and My FedEx Rewards website content, and to contact you with updates and promotions.
      
      Review our privacy policy.

• Rewards Catalog FAQs

  • Searching Catalog

    • I am looking for a specific item, but after browsing through the categories, I cannot find the item I am looking for. Is there another way to search for an item?

      • You can use the general search box, located on the upper right side of the homepage. Enter a brand name or keyword then click 'Search.'

    • How do I search for products by points range?

      • You can narrow your results by using the left-hand filter on any results page.

  • Shipping

    • How will my order(s) be delivered?

      • Your order(s) will be delivered via FedEx Express or authorized 3rd party local courier services unless specified.

    • Can products be delivered to P.O. Boxes?

      • No, we cannot deliver to P.O., A.P.O., or F.P.O. boxes.

    • Can I ship to multiple addresses?

      • You can only ship to one address registered in the My FedEx Rewards.

    • Once an order is placed, how long will it take to arrive?

      • All gifts should arrive within five weeks after you receive redemption acknowledge.

    • I ordered three items and only received one of them? Where are the other two?

      • Items ordered at the same time might arrive separately. Items are shipped as soon as they become available from the manufacturer.

    • Why did I see an error message about my shipping address when I tried to check out?

      • Certain items have shipping restrictions that can vary by area. If you enter a restricted area as your shipping address for one of these items in your cart, you will not be able to proceed through check out until you remove that item from your cart or modify your shipping address. On the item detail page, be sure to read all shipping restrictions carefully before adding the item to your cart.

    • Will all my items be shipped together?

      • Your items may be shipped separately. The delivery timing is based on the delivery option selected during the checkout process. Once item is shipped, you will receive a shipment confirmation email. You can also track the status of your package(s) by a link on the Order History page.

    • Can I get my item gift-wrapped?

      • No. We currently do not offer gift-wrapping.

    • What if my item has not arrived by the expected delivery date?

      • Please visit the Order History page to view the specific delivery details regarding your item, there is a link to track your package. If you have any questions about your order, please email My FedEx Rewards Customer Support at My FedEx Rewards Customer Support.

    • What if my item arrives and it is damaged or incorrect?

      • Please reach out to My FedEx Rewards using our contact form or by speaking to our customer service representatives to report a damaged or incorrect item.

  • Returns

    • What is your Refund or Return Policy?

      • Once you redeem your points, your transaction is nonrefundable and the points will not be reinstated.

    • What should I do if my shipment arrived damaged?

      • If you receive a damaged product, please refuse the product upon delivery and reach out to My FedEx Rewards using our contact form or by speaking to our customer service representatives within 3 business days of receiving/arrival of your reward.

  • My FedEx Rewards Customer Service

    • When is a Customer Support Representative available to assist me?

      • The Customer Service Team is available from 9:00AM – 5:00PM NZST, Monday to Friday. Any requests received outside of these hours will be responded to by 12PM NZST on the following business day.

    • Can I call the My FedEx Rewards Customer Support to redeem my points?

      • My FedEx Rewards members must use the online Rewards Catalog to redeem points. This is to protect your account’s privacy/security. Please do not share your login details with anyone else, including our customer service representative.

    • How do I correct a problem with an already completed reward purchase or receive assistance with a billing question?

      • Email My FedEx Rewards Customer Support for assistance.

• Troubleshooting

  • How can I retrieve my password?

    • I am currently using fedex.com login to access My FedEx Rewards:
      
      From My FedEx Rewards program website click "LOGIN". Next, click "Forgot/Reset your password or user ID?" under the User ID and Password boxes. You will be directed to fedex.com. Kindly take note that the password change will be reflected for both My FedEx Rewards login and fedex.com login.
      
      For My FedEx Rewards members still using their email address and MFR password login:
      
      I am still using my email address and MFR password to login, I have not changed to fedex.com login.
      
      Click here if you forgot your password. You can choose to reset your password.
      
      The password reset is part of the process to update your My FedEx Rewards access.
      
      Please complete the process by logging in to My FedEx Rewards using your fedex.com login. This gives you the convenience of using one login to access all your shipping needs via our website and your rewards benefits. To help you get started, follow the steps below:
      

      • Go to https://getrewards.fedex.com/en-nz/#/login
      • Login with your current fedex.com user ID and password or sign up to a new fedex.com login if you need to change your email.
  • How do I contact My FedEx Rewards?

    • If you have any questions, or if you're experiencing any technical difficulties, please reach out to My FedEx Rewards using our contact form or by speaking to our customer service representatives.

  • I experienced compatibility issues each time I access your website. What are the browser requirements for My FedEx Rewards?

    • It is recommended that you switch to one of the following supported browsers to experience the complete features and web functionality of My FedEx Rewards.
      

      • Google Chrome 21+
      • Mozilla Firefox 16+
      • Safari 5.0+
      • Microsoft Edge 41 and above
      • Apple iOS 6.0 and above
      • Android 4.0 and above