Need Fast, Expert Assistance?
Etherscan provides free Standard support for all users, but due to the high volume of daily requests, response times via standard channels may take up to 7-10 business days
If your request is time-sensitive or requires faster handling, or requests that require technical expertise, manual review, or special attention, you may opt for our Priority Support service — a paid, expedited option that guarantees a response within 48 business hours.
Submit a Request
Fill out the request form below with all necessary details.
Make Payment
Work begins after payment confirmation.
Receive Priority Support
You'll received prioritized handling within 48 hours.
What We Offer
Our priority support covers the following
Token Update Requests
We offer assistance with expedited service in:
- Updating token details (name, symbol, logo, social links)
- Refreshing metadata, team info, or project links
- Resolving token listing display issues
Requirements: Ensure that the token information is submitted. Check our token update guidelines here.
Smart Contract Verification Support
Having trouble verifying your smart contract? We provide expedited support on:
- Debugging of compiler settings, constructor arguments and metadata mismatches
- Manual verification requests and smart contract specific troubleshootings
Other Technical Issues
Need help with something else on Etherscan? Our Priority Support also covers a wide range of technical issues beyond token and contract requests.
With this service, you’ll receive expedited handling and expert assistance for any eligible platform-related problems.
Submit a Priority Support Request
Use the form below to initiate your request. Once you make the payment, our team will review your request and follow up within 48 hours.
While this service accelerates the review and response time, it does not guarantee approval or a specific outcome. All requests are still subject to internal policies, verification procedures, and final review by the Etherscan team.
Payment page appear once user submit the request successfully.