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Agent Assist uses machine learning technology to provide suggestions to your
human agents when they are in a conversation with a customer.
Suggestions are based on your own uploaded data and therefore can be tailored
to your specific business needs. Agent Assist also has multiple features that
you can use to provide different types of suggestions and fine tune the
suggested content that is provided to your agents. For example, you can
configure suggestions using the Smart Reply feature. Each time an end-user asks
a question, Agent Assist can provide suggested responses to the human agent.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["Agent Assist utilizes machine learning to offer real-time suggestions to human agents during customer conversations."],["Suggestions are customized based on your uploaded data, ensuring they align with your specific business needs."],["The platform offers multiple features, like Smart Reply, to provide diverse types of suggestions."],["Agent Assist offers resources for how-to guides, API references, basic concepts, and training tutorials."]]],[]]
