Shipping policy

We offer free ground shipping on USA domestic orders over $150!

Shipping charges for your order will be calculated and displayed at checkout for all orders under $150.

All orders are processed within 1-4 business days after receiving your order confirmation email.  

Business days refer to M-F and exclude national holidays.

Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged. All refunds will be for the price of the item purchased and tax (if applicable), but not the cost of shipping.

If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.

12th and Hemlock is not responsible for any lost or stolen packages.