I've been involved in FOSS communities for over 25 years now. I've used a handful of different bug trackers and worked on and created a ton projects, often acting as the bug triage person.
I've also worked inside companies with private bug trackers.
Private bug trackers and public bug trackers are vastly different. Public bug trackers are full of the best and the worst of the internet. This page documents some of the most commonly seen bad behavior on public issue trackers. (and why many people prefer private bug trackers)
Pull requests or issues welcome to add more. I surely forgot a bunch.
User shows up adding no new information, just:
- "+1"
- "me too"
- "i also see this"
No version numbers, no logs, nothing.
User has not learned to use the emoji reactions yet. (Please learn.)
- "just leaving a comment to watch this bug"
And you just spammed everybody else watching this bug.
There's a "subscribe" button to get notified over on the right. Push that instead.
User comments on ancient closed issue saying they're "also seeing this", without saying what "this" is. They probably found one common symptom ("it doesn't work") and decided that an Android crash from 3 years ago is the same as their Windows issues, because both resulted in it "not working".
- "Any update?"
- "Any news on this?"
If there was an update we would've posted an update. We were just waiting for the forty-seventh person to ask! But now that you're here, here's an update!
(if it's been a year, sure. But we don't need somebody pinging the bug for updates daily or weekly.)
User asks for a "workaround" on a bug that clearly has no workaround. Maybe it's a feature request or a crash that's affecting everybody, but the user wants a "workaround".
- "I can't believe you don't have this yet. That's ridiculous. All your competitors can do X, so I guess I'll just have to go use something else."
Files duplicate bug without doing any search ahead of time to see if the bug was already filed. I don't expect people to be perfect and find a possible dup bug every time, but I expect you to try for 10 seconds first.
The bug template asks a bunch of questions.
The person filing the bug answers none of them.
But, uh, "it doesn't work".
See https://xyproblem.info/
Somebody files a bug asking for X, omitting what their real problem is, but thinking that X would help with their problem. Usually they don't understand the problem enough and are asking for the wrong thing.
Start with your problem.
The project doesn't want a hundred configuration knobs. That's a usability and testing disaster: users need to learn all the options and how they interact, and project maintainers need to set up tests to test every combination of them.
So the project instead tries to do the right thing automatically, configuration free.
But users inevitably don't want to wait for the right fix and instead say:
- "Just add an option!"
Just.
Somebody opens a pull request adding a feature or bug fix, but in doing so ...
- implements an unwanted feature with no discussion
- provides no description in the pull request
- breaks existing functionality that doesn't apply to them
- breaks test cases and does not address them
- fails to provide coverage in new test cases
- does not update documentation
- expects maintainers to "take it from here"
The project is primarily in one language (inevitably English): its website, its docs, its bug tracker are all in English.
A user files a bug in English.
Some comments go by.
Eventually two of users commenting in the bug discover that they both speak some non-English language and switch all the dialogue in that bug to that language. It's spread in forums by users speaking that language and more people speaking that language start participating.
Now the original people who filed the bug (in English) have to do the copy/paste translation because the issue tracker doesn't have built-in translation. (It's 2023. They should. But maybe they don't want to pay for it.)
This is regrettable (people should ideally be able to use their preferred language and participate), but it's really annoying for project maintainers when their issues are taken over and had the language changed on them. Better tooling by issue trackers & browsers would help here.
The project says "This is foo, specifically for bar. It specifically does not do baz because the following reasons."
User shows up in the issue tracker: "Hey, I really like foo! How about you add baz? It would be great!"
- "Can I work on this?"
... then proceeds to never work on it.
(courtesy @jakebailey)
@-mentions a bunch of project contributors, hoping to get more
attention to their issue.
(BTW, if you ever need attention on an issue, be sure to mention @jakebailey who suggested this item)
User files a bug,
... but also emails the user list, the core developer list, posts to Twitter, posts to Reddit, asks on Stackoverflow, emails support, emails sales, privately DMs some core developers ....
STOP.