This course will help you understand the basics of SMS compliance, including regulatory guidance and how to ensure your customers have a compliant usecase. Read more
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In this course we will discuss the core features of Twilio Flex and how you can utilize them to create a customized Contact Center experience. The areas that are covered are as follows: Introduction to Twilio Flex The building blocks of Flex Twilio Studio Flex user management Flex Insights Read more
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In this course we'll see how to configure Single Sign-on (SSO) in Flex for user authentication and authorization. We'll have a brief look at Security Markup Assertion Language (SAML) and how that is used in the interaction between Flex, Flex users and third party Identity Providers (IdP) . After taking this course you will be able to configure Flex for SSO and understand the basics of how users of a Flex system should be managed. Read more
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This course picks up where Flexercise #2 left off, and digs into further UI customizations. You will create your own custom view, and add styling that takes advantage of any existing themes. You’ll also work more with template strings and workarounds for custom channels. Finally, you’ll utilize the Actions Framework to create an auto-accept plugin, and create alerts with the Notifications Framework. Read more
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Metrics are the building blocks of any report in Flex Insights. Flex Insights Historical Reporting provides built-in metrics that users can utilize to build their reports and dashboards. Upon completion of this course, you will be able to: Identify how metrics can be used in custom reports and metrics Create your own custom metrics using MAQL language Read more
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In this third, and last, course of our three-part CRM series, we will integrate Flex with a more secure CRM. At the end of the course, you will be able to customise the Flex UI based on a user's roles, ensure that a Twilio Function can only be run on behalf of an authorized user, and use credentials securely from inside a Function, to access a CRM. Read more
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