17,528 total
It's quite disappointing that zenbusiness is not responsible to solve errors on EIN. The customer service agent says they don't see any error made by zenbusiness thus they are not responsible for it. They ask me to call call IRS which cost me more than two hour of wait just to fix a post code error. Still not done fixing yet.
Date of experience: October 10, 2024
Pedro R Really helped me out with an unusual situation, I wanted to cancel subscriptions that were not needed to keep the company. He let me know that he would have to call another section of the company and will give me a call back asap. It took Pedro R no more than 5 minutes to take care of what I asked of him. Not only that but he went out of his way to let me know about a contract I needed to complete to avoid any fines. Thanks Pedro R you made an incredible first impression to the zen business customer service. Because of that I will continue to use this app!
Date of experience: October 11, 2024
Markie worked to put in an order that was different than the amendments that you can do on the website. I was not able to change the email for the principal contact on Wa state Articles of Incorporation online. Markie helped me with this task. Thank you Markie.
Date of experience: October 11, 2024
I worked with Tymeka today and she was extremely nice and very informative. She was very helpful in her explanations of different things and answered all my questions in a simple way. It made the process feel less overwhelming for sure.
Date of experience: October 10, 2024
Reply from ZenBusiness
Thanks for the kind words. We love to hear when our customers get to have our Zenlike experience.
TYMEKA did a fabulous job finding the solution to my questions. I needed to know where something had been filed, and she was able to look through the resources and find it for me. She was polite and professional in her interactions with me, and I appreciated her diligence in locating the answers I needed to find.
Date of experience: October 10, 2024
Reply from ZenBusiness
We appreciate the kind review. We take pride in having the best customer service team in the industry. We love to hear that our customers agree with us.
I am new to ZenBusiness and web design altogether, but have been using their website builder in designing my own website for my company. After experiencing issues with formatting, I contacted ZenBusiness and was put in touch with Christian B. who works in web design services. Needless to say, he saved the day and helped me get everything squared away with my website. He was both professional and extremely knowledgeable in assisting me. And, I continue to be ever so impressed with the website support that ZenBusiness has to offer. Thank you again Christian B.
Date of experience: October 10, 2024
Reply from ZenBusiness
We appreciate you taking the time to share your positive experience with ZenBusiness. We're thrilled to hear that you're enjoying our website builder and that you found our web design services to be helpful. We're also happy to hear that you had a positive experience with our team member. We strive to provide our customers with the best possible support, and we're glad that you're satisfied with our services.
I had an EIN application issue and Judean A. really took care of me. She was so patient and knowledgeable with me that it couldn't have gone any better. Judean A. was able to resolve my EIN application issue in a matter of hours. I received an email later in the day that my EIN number was active and this morning she called to personally inform me that it had been resolved. Judean A., you are my savor, I thank you and you deserve a promotion for such a speedy resolve. Thank you again.
Date of experience: October 11, 2024
I had so many questions and Pedro R. Helped answer all of them! Greatly appreciate his patience and understanding! I feel now more confident now that my questions were answered. Thank you.
Date of experience: October 11, 2024
Judean was very clear in communication and made it very easy for me to provide the information needed to start my business. She was fast, detail oriented, knowledgeable, and helpful . Thank you so much for have great team members like her !
Date of experience: October 10, 2024
Reply from ZenBusiness
We are so happy to hear that you had a positive experience with our team member. We strive to provide our customers with the best possible service, and we are delighted to hear that our team member was able to help you get your business started.
Pokiza was phenomenal! Great personality, professional in her communication while personal in her interactions. I would hire her in a heartbeat to because of her great attitude and contribution she could bring to a team. If all of my interactions are with her or someone like her than I will be with this company for a long time.
Date of experience: October 10, 2024
Reply from ZenBusiness
We are so happy to hear that you had a positive experience with Pokiza! We appreciate your kind words about her personality, professionalism, and contributions. We strive to provide exceptional service, and it's wonderful to know that Pokiza embodies our values. We are grateful for your continued support.
Jeremy Jayme S. was excellent! She clearly understood what needed to be done to take care of us. I really appreciated her clear communication. Also, she assured me that she will follow up to ensure everything is perfect. Jeremy thank you so much for your outstanding customer service!
Date of experience: October 07, 2024
Reply from ZenBusiness
We're so glad to hear you had a positive experience. We appreciate your kind words and will be sure to pass your feedback along.
Pedro R. had the utmost professionalism when speaking about the business and offering me understanding about the services. He was quickly able to understand my issues and resolved them quickly. Pedro rocks!
Date of experience: October 09, 2024
Reply from ZenBusiness
We are so glad to hear that you had a positive experience with Pedro. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are happy to hear that Pedro was able to help you.
The tech support call was extremely helpful. We were able to resolve all of our issues and learned more about how to independently manage our website. Christian B. was patient, supportive, and informative. Overall, he made the call a great experience. Thank you so much!
Date of experience: October 05, 2024
Reply from ZenBusiness
We are so happy to hear that you had a positive experience with our tech support team. We strive to provide excellent customer service and we appreciate your feedback.
I accidentally entered the incorrect last name while forming my llc and Anna helped me in make the correct changes in a timely friendly manner. GIVE ANNA A RAISE!!!!
Date of experience: October 10, 2024
Reply from ZenBusiness
We are thrilled to hear about your positive experience. We appreciate your kind words about Anna's assistance. We value her dedication to providing excellent customer service.
Jazer was exceptional in handling the issues I faced while filing my BOI. After a frustrating month of back-and-forth emails with ZenBusiness and spending countless hours on hold, Jazer was the one who finally provided the solution I needed. His professionalism, patience, and persistence were exactly what I had been hoping for. Jazer’s dedication to resolving my issue was impressive, and I am incredibly grateful for the way he went above and beyond to ensure my filing was successfully completed. Thank you, Jazer, for your outstanding service!
Date of experience: October 09, 2024
Reply from ZenBusiness
We are thrilled to hear about your positive experience with Jazer. It's wonderful to know that he was able to provide the support and guidance you needed. We appreciate your kind words and will share your feedback with Jazer.
Judean A was incredible and so helpful and patient, she was very knowledgeable and helped me thru the entire process.
She was very nice and friendly, during this phone call, I was thanking God she was the representative I got, you have a very bright star on your team and I hope she hears my review!
Date of experience: October 07, 2024
Reply from ZenBusiness
We are so happy to hear about your positive experience. We appreciate your kind words and will share your feedback with the team.
I didn't have to wait that long for someone to pick up the line. Aileen was really helpful and knowledgeable. She was even able to walk me through my own computer to fix the problem since it was on my end. She was friendly and very patient with me, which is saying a lot when it comes to my lack of computer skills.
Date of experience: October 10, 2024
Tymeka was fantastic! Answered all my questions, even filled me in on information I wanted but didn't know I did!
Date of experience: October 10, 2024
Reply from ZenBusiness
We're so glad to hear you had a positive experience. We appreciate your kind words about Tymeka. We strive to provide our customers with the best possible service.
Nicole P was an absolute treasure. When you call companies for support these days- the service is most frequently horrendous. Thankfully I was helped by Nicole P who was kind , knowledgeable, understanding and helpful. It was such a pleasure speaking to her - I knew I was in good hands with her due to her confidence and disposition. She was an absolutely amazing person to deal with I only wish all customer service folks were as helpful as her. She deserves a lot of money for a job so well done.
Date of experience: September 30, 2024
Reply from ZenBusiness
We are so glad to hear that you had a positive experience with our team. We strive to provide excellent customer service and appreciate your kind words about Nicole. We will be sure to share your feedback with her.
I’m really grateful for the help and support the ZenBusiness team is. Tanisha G was so helpful and pleasant and was able to ease my concerns fully. Great company!
Date of experience: October 10, 2024
Reply from ZenBusiness
We appreciate your kind words and are thrilled to hear about your positive experience with Tanisha. We strive to provide excellent customer service and are happy to know that Tanisha was able to address your concerns.
